Work Improvement and Productivity Outline

							Work Improvement and
 Productivity: Outline

   Productivity
    » definition
    » measures

   People as key resource
    » Quality of Work Life
    » Work design
      – job content
      – work environment
      – work methods

   Total Quality Management
    » philosophy
       Productivity

   Productivity = measure of
    ______________________




        P=

 What are some
  measures of productivity?
 How can you increase
  productivity?
       Increasing
      Productivity




   Increase ___________


   Decrease __________


   Increase ___________
    Quality of Work Life

   Recognition of ______ as
    highest order resource

 Guided by
  ____________________
 ______________,
  _________, and
  _____________ increase
  productivity
 Take an __________
  approach to employee
  satisfaction
      Improving Work
    Design/EE Satisfaction

   Job content
    » use ______________
    » delegate ____________


   Work environment
    » comfort
    » safety and health
      – reduce ___________
      – _____________ planning


   Work methods
          Ergonomics

   ____________design
    » minimize ____________
    » directions for use: _____
    » consider _______________
      constraints

    » group ingredients and
      equipment according to ______
    » design environment for comfort,
      satisfaction, prevent fatigue




   Principles of ______________
       Improving Work
          Methods


    Benefits
     » ____________
     » better, safer working
       conditions
     » ___________ control
     »    productivity, maybe _______



            standard hrs
_________ =              X 100
             actual hrs
      Improving Work
         Methods

1. Determine ___________
  •   use same tools as for
      evaluation
2. Set ____________
  •   develop from objectives
  •   benchmarking
3. Plan and _______________
4. _________ and _________
       Setting Standards

   Determine __________ time
    required for a task =
              a + 4m + b
                   6
    » a = “least” time needed
    » b = “most” time needed
    » m = “most likely time”
   Use __________________
    » labor minutes/meal
    » can’t apply universally
   ___________ = comparison to
    other organizations
Work Simplification
      Tools

   work sampling


 pathway chart
 operation chart
 process chart




   micromotion studies
    Work Simplification


       “Work smarter, not harder”


   How?




   “There is always a better
    way”
      Finding the
      Better Way

 Eliminate ___________
 ________ operations
 Change ____________
 Use __________ equipment
 Relocate equipment
 Reduce need for ________
 Use a different ________
 Change ____________
     Tools for problem-
          solving


   identify _____________
    » check sheets
    » Pareto charts
    » scatter plots, histograms
 ________________ diagrams
 _______________
 analyze charts
    Total Quality
Management Philosophy

   Focus on _______ rather
    than _________

   Focus on _________ rather
    than __________
   Key strategies:
    » manage for ______________

    » employees participate in
      decision-making
    » ________________
             TQM



   seeks to identify and
    remove _____________

 seeks to reduce _________in
  the process
 takes a _________ approach




         looks at the long-term
 TQM managers must:


 build open, trusting
  relationships
 build _________
 base tools on facts
 support results through
  ______________
 create a ___________
  environment