123 Elm Street Home 305-555-5555
Miami, FL 33183 Mobile 305-444-4444
DIRECTOR OF INSTITUTIONAL EFFECTIVENESS
Seasoned professional with over 15 years of experience in teaching in both on-site and online environments.
Possess detailed knowledge of the institutional effectiveness / human performance paradigm; versed in its
application and statistical measurement. Exemplary verbal and written communicator who demonstrates
professionalism and strengthens the institution’s image when working with students and outside contacts.
ORGANIZATIONAL BEHAVIOR COURSES TAUGHT
Managing HR Professionals Change Management Organizational Culture Learning Organization
Cultural Diversity Critical Thinking Business Ethics Business Research Principles of Management
Business, Government and Society Organizational Behavior 21st Century Management Thought
Business Research and Writing Professional Development Leadership and Management
ABC UNIVERSITY – Miami, FL
Director of Institutional Effectiveness / Ombudsman 20xx – Present
Coordinate with administrative and academic departments to assess overall effectiveness, gather / analyze
relevant data, and produce strategic implementation protocols. Oversee the institution-wide research-based
planning and evaluation process. Produce reports for senior leadership and direct meetings. Resolve student
grievances / issues.
Reduced student dissatisfaction rates by 50%.
Received accolades for education and training of employees in assessment and institutional
BCD ART INSTITUTE – Miami, FL
Academic Department Director (Business and General Education) 20xx – 20xx
Supervised a staff of 30 employees. Developed curricula, oversaw student scheduling, and hired / evaluated
Maintained a faculty turnover rate of under 10%, a student retention rate of 90%, and a placement rate
of 95% per term.
CDE COLLEGE – Miami, FL
Dean and Director of Institutional Effectiveness 20xx – 20xx
Recruited, hired, and managed 20 full-time and part-time instructors per term. Advised students, evaluated
transfer credits, and ensured compliance with accreditation standards. Created / circulated surveys and
gathered data from students regarding their satisfaction with the college. Analyzed and reported data to
staff; coordinated efforts to implement improvements.
XYZ COLLEGE, Miami, FL
BA, BUSINESS ADMINISTRATION AND MINOR - EDUCATION; GPA: 3.8
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to
shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with
poorly written cover letters. Avoid this fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your
contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing
mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s
clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your
advertised Corporate Finance Director position.” you can write “A background in finance management and a
proven record of developing effective strategies that drive revenue, growth and shareholder value make me a
strong candidate for your advertised Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company,
the better your chances are to secure an interview. Get to know the company’s mission and new corporate
initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the
company for public recognitions or recent accomplishments. The employer will surely take notice of your active
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to
focus on what you will bring to the company and how you will help them improve their profitability. Too much use
of the word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often
the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep
the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume
as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way
to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However,
do not mention this in your cover letter if you do not intend to follow up.