INSI TE – CUSTOMER / RR DONNELLEY EXPECTATIONS
This document outlines some of the things you as the customer can expect from the InSite system as well as some things RR Donnelley will expect of you when using InSite. It is the goal of RR Donnelley to faithfully reproduce the content of the files provided by our customers in adherence with generally accepted industry standards for quality book production. To that end, RR Donnelley publishes design and technical information in the Book Group File Construction and Review Standards document located at www.rrdbook.com website. RR Donnelley works from the presumption that these recommendations have been followed. Customer Expectations – What the customer can expect from RR Donnelley • RR Donnelley will provide the customer sufficient training to be able to use the RR Donnelley InSite system. o This includes training the customer’s InSite administrator on creating and managing additional users. RR Donnelley will make InSite available 24 hours a day, 7 days a week with a reasonable amount of notification for downtime. Downtime will be kept to a minimum, but know that sometimes the system will need to be rebooted with only 15 minutes notice. We will make an effort to schedule downtime and upgrades in the late evening hours (Eastern Standard Time). RR Donnelley will give the customer as much advanced access to InSite as needed prior to the print schedule of their job. RR Donnelley will take the customer files, once fully approved in InSite and will impose the files to our press specifications. RR Donnelley will quality control files in the following ways: o Check for Blank pages o Watch for pages grossly off center o Verify pages are in proper position and order o Pages are oriented properly N-S-E-W
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RR Donnelley Expectations – What RR Donnelley can expect from the customer • Customer is responsible for content of pages as well as: - Bleed on pages - Verification of blank page positions - Objects less than .25” from trim - Missing Elements - Knockout/Overprint issues - Type in Drill/Perf or Bind area - Text reflow - Folios in bind/close to trim - Text/Images Missing - Cross Over issues
If the customer finds any defects on pages regarding content or design layout issues and these issues are OKAY to proceed without further changes, the customer must okay these issues in writing (e-mail is fine) with their Technical Service Representative. Failure to do so may cause delays in manufacturing resulting in additional cost and delay.
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Customers will use InSite to upload, auto-process (if applicable) and approve all pages. o All pages must be set to “approved” in InSite before RR Donnelley will impose pages. If during auto-processing, you see warning or error messages dealing with, but certainly not limited to, low resolution images or missing fonts you have 2 options: 1. Fix the file and upload the correction page with the appropriate revision number (see File Naming below). 2. Contact your Technical Service Representative for further help and technical support. For the safety and integrity of the project, auto processing will be shut off once pages are approved. • This prevents uploading and changing pages during the plating process. The customer may change pages at any time, but after pages have been approved, this change process becomes a bit more difficult, time consuming and costly. The customer must contact their Technical Service Representative to have the pages in question unapproved so the customer can re-upload corrected pages. This is to ensure the proper tracking of such pages. The cost of changing pages can be significant after forms have been plated.
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File Naming
A consistent, disciplined naming convention makes it easier to manage, process, and print a job. The goal of a naming convention is that you can tell the pages contained in the file and the publication they belong in, based on the name of the file. • File names should not exceed 25 characters and only include alpha-numeric characters, underscores, and periods (used before the suffix “.pdf”). o Never use special characters, including but not limited to, asterisks, ampersands, slashes, dollar signs and brackets in a file name. Begin the name with the page number for single-page PDF’s, or range of pages for a multi-page PDF, followed by a unique identifier for the publication, such as abbreviated title or ISBN. This will identify the publication and pages contained in the file. Leading zeros should be included in the page number. If supplying a PDF containing all pages, the page range doesn’t need to be included in the name.
o o o 0001_08CarGuide.pdf 0501-0600_08CarGuide.pdf 0001_ShortTitleName.pdf MyWholeBook_Final.pdf
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Front matter pages that use Roman numerals should begin with “0000_”, followed by the front matter page postion:
o “0000_01_ShortTitleName.pdf” for Roman numeral i.
o “0000_02_ShortTitleName.pdf” for Roman numeral ii. • If you need to supply a revised file, the revised file should contain the page number and revision number ( r1, r2, etc.). In the example below, page 553 has been corrected twice:
o 0553_r2_08CarGuide.pdf
Version jobs require special handling. If the customer would like to use InSite with a versioned workflow, talk to your Technical Service Representative for more information. All pages requiring trapping will be processed through with Prinergy default trapping turned on. If you need pages without trapping or are in need of other settings turned on or off, then we should look at the whole InSite workflow to see if it is right for you and your project.
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