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Visio 2003 Templates for Siebel Crm Application - PDF - PDF

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									Jeffrey Turin                                                                      Visit resume and portfolios on line
Hamilton, NJ                                                                                 www.jturin.com
                                                                                   www.westbies.com/successes.htm
609 334 5070 – jeff.turin.08@jturin.com

PROFILE
Senior Business Analyst with over 10 years of success in SDLC facilitation, process design, system architecture and
web application development. Specializing in service management and client facing processes. Adept at delivering
multiple concurrent projects, managing expectations, building trust and aligning goals. Formally recognized for
analytical talent, communication skills, positive attitude and work ethic.
Expertise in technology solutions for financial services and banking; CRM, sales management and compensation;
professional services; health care; and retail & e-commerce.

EXPERIENCE
Merrill Lynch & Co., Inc - Global provider of financial services                                        2006 to present
VP Data Analytics
Responsible for projects to automate reporting, analyses and incentive compensation for US bank group’s sales and
marketing initiatives across 10+ products. Coordinate offshore resources. Analyze data and present to clients.
SDLC responsibilities include discovery and gap analysis; documentation of requirements and functional specs;
serving as project business liaison; validation; test planning and use cases; user acceptance testing; user training.
 • Developed all requirements, served as business liaison, built use cases and conducted user testing for successful
    $400,000 web-based automation of multi-million dollar compensation program covering 90 agents and 10
    products. System virtually eliminated compensation errors and omissions.
 • Composed business requirement template that was adopted as the benchmark and standard for future
    specifications across other business and technology units for US bank group.
 • Performed consultative inquiry with clients and requirements analysis. Architected pipeline activity tracking
    application for $1B commercial lending sales program. Engineered methodology for sales pipeline valuation.
 • Partnered with internal sales desk to further leverage Salesforce.com by integrating targeted sales and marketing
    lists, implementing sales cycle management, and performing analyses of activity data for effectiveness
    measurement and execution of incentive programs.
 • Developed internal application for recording and tracking project requests, assignments and delivery. Composed
    and implemented client satisfaction survey and response coding and reporting.
 • Gathered requirements, designed templates and implemented management dashboards including new business
    logic for key metrics. Automated generation.

Institute of Advanced Medicine, Inc. - Start-up medical services organization                             2005 to 2006
Business Analyst
Conducted full implementation for web-based Siebel CRM On Demand contact center and order processing system
for multi-million dollar company launch. Consultative inquiry and documentation of all business requirements,
including workflows and dataflows, to support contact center, order fulfillment and reporting processes. Determined
and performed all necessary customization of user forms, data entities, reference tables and user profiles. Integrated
multiple back-office applications and reporting tools to support operations and strategic management.

Propellerheads, Inc. - Provider of IT strategy and implementation services for small business          1998 to 2005
Consultant
Developed client solutions and process enhancements in customer service, marketing, sales, and operations. Full
SDLC responsibilities including client engagement, requirements analysis, implementation and testing.
Projects Included:
 • Designed and developed a custom web-based sales force automation application, including workflows, reports
    and new management metrics to support outside sales team for $400,000,000 health care services company with
    new service launch.
 • Developed web strategies for operations and marketing. Designed and developed complete web applications
    including e-commerce, blog systems, and creative portfolio and catalog management. (online portfolio available)



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Jeffrey Turin
609 334 5070 – jeff.turin.08@jturin.com

 • Implemented integrated investment data warehouse, including statistical analysis of investment performance
   histories, for reporting and analysis by fund managers at an alternative investment management organization.
 • Participated in and managed development of multiple operational management and transactional database
   applications within highly regulated and audited industries such as waste management and insurance.

NovaSoft, Inc. - Global software solutions and professional service provider                                      2003
Account Manager
Managed concurrent RFP responses. Presented to procurement committees. Developed new technical RFP response
template and preparation/submission process.
  • Awarded multi-million dollar services contract by billion-dollar global manufacturing and technology company.

NovaCare, Inc. - Billion-dollar health care services firm                                                   1995 to 1998
Director Market Information Products
Created market intelligence products to assist internal sales force and to offer as value-add products for external
clients. Responded to ad hoc requests for market data and provided written analysis. Responsible for staff of 4 and
$1,000,000 budget.
 • Enhanced corporate strategic planning by educating senior management about market intelligence tools
 • Architected market data warehouse and developed front end application for market report generation.
 • Exceeded first year sales budget by 100% in first 9 months

EDUCATION
MBA with Highest Honors – Rutgers University-School of Business Camden
 • Scholarship Award, Peer Award in Entrepreneurship
 • Service Management, Systems Analysis & Design, Project Management, ERP

BA - Economics – Rutgers University-Camden College Arts and Sciences
 • Economics Honor Society, Leadership Scholarship, Deans List, Fraternity President
 • Information Systems Minor

Other coursework and certification
 • AMA – Total Quality Management
 • AMA – Project Management
 • .NET – Microsoft Official Curriculum
 • Microsoft Certified Professional - MS Access with VBA

TECHNOLOGIES
VBScript, ASP, VB.NET, ASP.NET
DHTML, JavaScript, CSS, XHTML
VBA (certified) including MS Office scripting and automation
SQL, MS Access (certified)
Microsoft Project, Visio
CRM and Sales Force Automation including Salesforce.com and Siebel On Demand
Cognos Report Studio and Query Studio
Data warehouse design and implementation including data validation, integration/transformation and analysis
Visual design tools including Adobe Photoshop, Adobe Illustrator
Electronic survey design, implementation, data collection & analysis
SAS




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