4.01 Summarize verbal and non-verbal communication by znu21902

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									4.01 Summarize verbal and
  non-verbal communication
       Communication is…
• The process of a message transmitted
  from party 1 to party 2
• Message
• Channel
• Setting
• Barriers
   Verbal communication is…
• One-on-one speaking
• Group speaking
• Listening skills
 Nonverbal communication is…
• Body Language
• First Impressions
• Personal Appearance
     Written communication is…
•   Internal Business
•   Business-to-business
•   Business Letters
•   Emails
•   Memorandums (Memos)
•   Business Reports
•   Company Publications
  Techniques to improve reading
      comprehension include:
• Having a purpose
• Scanning the material
• Focusing on the material
       Workplace communication
              includes:
•   Face-to-face communication
•   Videoconferencing
•   Voice-only
•   Written messages including letters,
    memos, faxes, and emails
   How to organize and present
             ideas…
• Know the audience
• Know the purpose
• Know the subject

								
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