Partners:   Funding:

                                                                                                                           A UNIVERSE OF LOGISTICS SOLUTIONS
                       Av. Prof. Dr. Cavaco Silva, nº 33, Taguspark - Oeiras 2740 - 120 Porto Salvo | Portugal
                       Phone: +351 21 422 90 12 | Fax: +351 21 422 90 18 | e-mail: iberlog@isq.pt | Web: www.iberlog.com
ISQ is a privately owned and independently run technological entity
with experience in different markets, including European Union and
Eastern Europe, Africa, the Americas and China. ISQ provides                                                      Considering the present state of the technological development as well as the easiness
inspection services, testing and calibration, vocational training,                                                to access to new developed technologies, the organisation, the management of
certification, engineering and consultancy services, quality audits, and                                          material and information flow, since supplying to delivery, are the most important
also research and technological development.                                                                      sources to increase the performance and to improve the competitiveness among
ISQ was established in 1965 and since then its aims are innovation                                                companies.
and flexibility.                                                                                                  Being aware of this development, during 2001 ISQ and Fraunhofer Institute for
ISQ's mission is to contribute to the continuous improvement of                                                   Material Flow and Logistics (IML) established several contacts and in April 2002,
Portuguese industry and services, leading to their international                                                  during the Hanover Industrial Fare, a Cooperation Agreement was signed between
projection, by offering to the Administration, Local Authorities and                                              both institutions.
companies its collaboration in what concerns Research and                                                         Supported by CCDRLVT - Comissão de Coordenação e Desenvolvimento Regional de
Development, Technological Transfer, Product and Process                                                          Lisboa e Vale do Tejo - through LISACTION programme, in March 2004 Centro
Innovation, implementation of Integrated Management Systems,                                                      IBERLog Associação para o Desenvolvimento da Logística e Organização was created.
Quality Control, Health and Safety, Environmental and Energy Control                                              This non-profit association, resulting from the partnership of both companies, should
and the Continuous Upgrading and Valorisation of Human                                                            be an important support centre for Portuguese industry. According to the Cooperation
Resources.                                                                                                        Agreement signed between ISQ and Fraunhofer, IBERLog's mission is the increasing
All the described activities are supported by dully equipped                                                      the knowledge and technology transfer from the research and development centres
laboratories.                                                                                                     settled in the Centre of Europe, to the South-western European market.

The Partnership                                                            Octávio Lopes                          Who we are
                                                                    12     Executive Director of Centro IBERLog                                                                                      1
       Logistics accompanying the whole product life cycle                                                                         The Fraunhofer Society is the leading organisation for institutes of
                                                                                                                                   applied research in Europe, undertaking contract research on behalf
                                                                                               e                                   of industry, the service sector and with the German government.
                                                      gy       an s                       ct           on
                                 s                           m ce                       ru          iti                            Within the framework of the European Union's technological
                               ct                  olo     Hu our      er
                                                                          gy          st          et                               research and development programs, the Fraunhofer Society is
                             du             ch
                                               n                                    ra           p
                          Pro            Te                Res      En           Inf         Co
                                                                                                                                   actively involved in industrial consortiums which seek technical
                                                                                                                                   solutions to improve the competitiveness of European industry.
                                                                                                                                   The Fraunhofer Society maintains about 12.700 employees in
                                           enterprise                                                                              roughly 80 research units, including 57 Fraunhofer Institutes, at
procurement                                        Information flow                                                                over 40 different locations throughout Germany.
                                                                                                                    market         The Fraunhofer Institute for Material Flow and Logistics (IML),
                            CONTROL                 ORGANIZE          DISPOSE         MONITOR                                      Dortmund, is the place where questions about integrated logistics
                                                                                                                                   are answered and where work is carried out on behalf of companies
                traffic    procurement             production        disposal        distribution         traffic                  from all fields of intercompany and intracompany logistics.
              logistics      logistics              logistics        logistics         logistics        logistics                  IML teams create specific solutions for a multitude of logistic fields.
                                                                                                                                   Some of these fields include material flow technology, warehouse
                                                                                                                                   management, business process modeling, simulation-supported
                                                                                                                                   business planning and system planning in production and logistics,
                                                                                                                                   transportation systems and management, closed loop recycling
  supplier                                            Material flow                                                 customer       management, and e-Business.
                          machinery, inspection, packing, warehousing, transports,
                          handling, consolidation, order-picking, assembling
                                                                                                                                   The Partnership
                                                                                                                               2                                                                      11
                                                                                                                                                 Centro IBERLog is an non-profit association dedicated to support the
                                                                                                                                                 improvement of the companies by specialised technical consultancy, applied
                                                                                                                                                 research and development, providing services of engineering in the area of
                                                                                                                                                 logistics related to the material flow, organisation and processes operation
                                                                                                                                                 management, always supported by a Portuguese-German project team.

                                                                                                                                                 IBERLog Activities
The web created a universe of opportunities to improve the             Marketplaces enables to use the available resources to search             Providing services in the area of engineering:
performance of the supply chain, namely in procurement area. At        better solutions for the company. On the other hand, the use of “ERP-     • Organisation of Operations and Processes
present, several companies already use this resource to do business,   Systems” (Enterprise Resource Planning-Systems), allows the                    - Supplying and Distribution
regarding the purchasing of row-materials which represents the         integration of several logistic processes, improving the perceptibility        - Production Planning and Optimisation
most important relationship in the supply chain. On one hand, the      of the entire logistic chain, reducing costs and increasing                    - Warehouses Development and Optimisation
easiness to access the information as well as the integration in e-    productivity, as well as new methods of partnerships among different      • Health Care Logistics
                                                                       entities.                                                                 • Logistic Platforms and Intermodal Platforms
                                                                                                                                                 • Innovation in Logistics
                                                                                                                                                  e-business, e-commerce, e-logistics, e-procurement

e-commerce, e-logistics, e-procurement
                                                                                                                                                 What we do
                                                                                                                                          10                                                                                3
Supplying and Distribution                                                                                                                      Despite being a tool for competitiveness, logistic is also a driving      • Tower 24 project is a platform developed by an internal IML
                                                                                                                                                issue to innovation.                                                        research project, directed to e-commerce and e-logistics, mainly
In the actual very competitive market the time-to-market is getting                                                                             Permanent demands to find new solutions, more efficient and less            constituted by an automated unit for reception and final distribution
lower. The management of the supply chain should be completely                                                                                  expensive, raise the possibility of developing new ways with logistics.     of parcels and goods.
synchronised among different participants, reducing costs and time                                                                              Therefore it becomes an important, crucial and innovative agent.
and increasing the quality of the service.                                                                                                      Innovation projects could be considered as the natural result of hard     • APS project Automatic Parking Systems, based on the same main
The referred synchronisation involves synergies that enlarge the                                                                                work in the area of research and development which involved                 principles like automatic warehouses, integrated solutions
flexibility of the logistic chain and competitiveness implying all    Main activities:                                                          multidisciplinary and dedicated teams whose main goal is to solve           dedicated to automatically park vehicles, were developed.
intervenient.                                                                                                                                   real problems that confine or reduce organisations competitiveness
On the other hand, the management of all processes of the supply      •   Rationalisation of the logistic processes                             and productivity.                                                         • The MultiShuttle project is characterised for being a new
chain requires perfect support regarding Information Technologies,    •   Optimisation of the supply chain                                      Regarding the activity developed by the IBERLog partners, the               concept of an automated warehouse based on a universal modular
granting the improvement of the strategic planning inside             •   Optimisation of the stock levels through the logistic chain           following projects could be noted:                                          system, which combines warehousing and transportation,
organisations as well as the monitoring of the operations processes   •   Integration of the different participants in the logistic chain
                                                                                                                                                                                                                            regarding the concept of integration. This project provides a low
in progress.                                                          •   Optimisation of the procurement process
                                                                                                                                                                                                                            cost, innovative and efficient solution, especially to automated small

Organisation of Operations and Processes                                                                                                        Innovation in Logistics

                                                                                                                                            4                                                                                                                                                  9
                                                                                                                                               Production Planning and Optimisation
                                                                                                                                               Organisations are submitted to constant alterations (changing the     Main activities:
                                                                                                                                               number of production orders, production volumes variables, reducing
                                                                                                                                               delivery time). Therefore, in order to keep them efficient, the       • Processes optimisation and weak points analysis
                                                                                                                                               organisations should be constantly fitted to new demands,             • Systems development to support production and orders and
                                                                                                                                               introducing improvements on the operations and processes, the           capacity management
The intermodality traffic is the leading of the goods among different                                                                          working places, using different technologies and optimising the       • Development and reorganisation of layouts and balance of
sites using different types of transports (road, shipping and by air)                                                                          internal material and information flow, in order to:                    production lines
and optimising the “door-to-door” concept.                              Main activities:                                                                                                                             • Optimisation of internal and external flow of information
Therefore logistics comes to be the key to optimise resources as well                                                                          • Increase the production productivity, in the warehouse and in       • Development of individual solutions
as a way of innovation regarding transportation. Geographically         •   Development and optimisation of physic infra-structures              orders realisation                                                  • Resolution of management conflicts
Portugal is very well located and feels essential with unequal          •   Operations optimisation                                            • Reduce the lead time                                                • Improvement of the internal material flow, production/warehouse
characteristics to be ranked inside the global market as an             •   Transport network development                                      • Improve client satisfaction                                           interface, stock management
important Transcontinental Multimodal Logistic Platform, acting as      •   Planning networks of distribution and information automation       • Reduce costs                                                        • Support on the selection and implementation of hardware and
the “bridge” among Europe, America and Africa.                                                                                                 • Improve quality and organisation                                      software

Logistic Platforms and Intermodal Platforms                                                                                                    Organisation of Operations and Processes

                                                                                                                                           8                                                                                                                                         5
Warehouses Development and Optimisation
As nowadays the competitiveness starts at logistic level, the supply   Main activities:
chain is getting more and more complex. This is a result of the
markets ripeness, increasing the demand and competition.               • Process optimisation and weak point analysis
Consequently, the operations and logistic processes, namely the        • Warehouse development and optimisation through the             Due to political changes and reshuffles of the Health Care System,          Main activities:
warehousing, come to a higher level, playing a very important rule:      management organisation, operation processes and information   costs have been constantly increased forcing a permanent
they need to be flexible and efficient in order to contribute            flow                                                           improvement. Thus Logistics, allied to medical and economic factors,        • Reduce of the procurement cycles
competitively to a value chain, being essential to reconsider the      • Costs reduction improving stocks and spaces management         has a very important role in the system efficiency.                         • Warehouses optimization through the management, operational
processes at all levels.                                               • Processes and transparent structures development               In this manner, Health Care Systems should be analysed and                    processes and physical conditions reorganisation
The application of new technologies allied to the restructure of the   • Development of functional layouts suitable for operations      structured as a company, being necessary to obtain economic                 • Cost reduction through the optimisation of the logistic processes
logistic processes, contributes for the development of the logistic    • Development and reorganisation of layouts and balance of       profitability. The quality of the service should be focused on the client     (materials flow, stocks management, warehouses organisation,
chains success, increasing the importance of the organisations for       production lines                                               / patient, therefore the efficiency obtained through the feasibility in       information flow, etc.)
the market.                                                            • Optimisation of internal and external flow of information      moving materials and information.                                           • Focus of the medical services on the Core Business and on the
                                                                       • Improvement of the internal and external material flow                                                                                       patient
                                                                       • Support on the selection and implementation of hardware and                                                                                • Processes and transparent structures development
                                                                         software for warehouse management

Organisation of Operations and Processes                                                                                                Health Care Logistics

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