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EUCI Presents the 4th annual:
Smart OUtaGE IEEE GUIdE FOr ElECtrIC
maNaGEmENt POwEr dIStrIbUtION
SYStEmS rElIabIlItY INdICES
CONFErENCE COUrSE
April 7 – 8, 2009 April 6, 2009
Chase Park Plaza • St. Louis, MO
Are you just thinking about installing an OMS system
for the first time?
Did your company try installing an OMS sometime in
the past, but it just didn’t work out?
Or maybe you have a functioning OMS but are
looking for ways to enhance its power for efficient
restoration and customer communication?
Are you looking to integrate your OMS with other
applications, such as AMi or SCADA, as a step
toward Smart Grid?
then this conference is for you!
CONFErENCE FaCIlItatEd bY:
J. david lankutis, PE, manager, Planning/reliability,
Electric Utilities Group, black Hills Corporation
Glenn C. lampley, Project manager – Smart Grid,
Progress Energy Carolinas
hOSt UtiLity:
ExhibitOrS:
®
OUtaGE maNaGEmENt
SYStEmS CONFErENCE
April 7 – 8, 2009
OVErViEW
An Outage Management System (OMS) will certainly help utilities identify and restore outages sooner and more
efficiently. however, an OMS can be so much more than just a tool for the utilities Operations Department. Customer
Service, Planning, Asset Management, Engineering and regulatory Affairs departments can all find significant value
from information collected in the OMS database.
this EUCi conference will be a comprehensive educational experience on all things OMS. the first day will consist of an
in-depth discussion on developing, building, maintaining and improving OMS. Managers of OMS systems at two major
utilities, one small and one large, will be facilitating this discussion. through this discussion, attendees will have the
opportunity to learn about:
• Justifying OMS purchases and upgrades
• Managing expectations of management and customers
• improving existing processes and evaluating future needs
• Dealing with software and hardware issues, platforms and integration
• Developing efficient communications between departments, customers, media and regulators
• Using OMS to measure and improve reliability
• Dispatching linemen and providing them with necessary information in the field
• Measuring customer service improvements
• Managing assets through investment and component control
• Judging different approaches for large and small utilities
• Differing uses of OMS for routine vs. major outages
to further bridge the gap between the multiple departments involved in the different facets of these systems, specific
presentations have been designed to address the business benefits of moving data to useful information for customer
service, asset managers and reliability engineers.
In conjunction with this conference, attendees may opt to attend an IEEE reliability Indices course, which will
take place april 6, 2009. a discount is available for attending both the course and conference.
WhO ShOULD AttEnD
• transmission/Distribution Management
• Engineers and Planners
• reliability Directors
• Customer Service Directors
• Asset Managers
• Procurement Managers
• Operations Supervisors
• regulators and regulatory Staff
• information technology Professionals
AbOUt thE FACiLitAtOrS
J. david lankutis, PE, manager, Planning/reliability, Electric Utilities Group, black Hills Corporation
J. David Lankutis, PE has 37 years of diverse experience in the electric utility industry. he has worked as an employee of
and consultant to investor-owned, cooperative and municipal utilities in the United States and overseas. he is currently
Manager of Planning and reliability for black hills Power in South Dakota. he managed the development of the Outage
Management System for bhP that went live in 2003. he is the past Chairman of the iEEE rural Electric Power Committee.
Glenn C. lampley, Project manager – Smart Grid, Progress Energy Carolinas
Glenn Lampley, PE, has 35 years of electric utility experience with Progress Energy Carolinas. he has worked in the areas
of transmission Planning, Customer Service, rates & Service Practices, Marketing, Distribution Engineering, Distribution
reliability, and Distribution Control Center/Grid Management. While serving as Lead Engineer in Distribution reliability,
he played an integral role in integrating fault locating into the Outage Management System. Glenn is currently the Project
Manager for the Smart Grid-Distribution System Demand response Program at Progress Energy.
register today! Call 303-770-8800 or visit www.euci.com
2
OUtaGE maNaGEmENt
SYStEmS CONFErENCE
April 7 – 8, 2009
PrOGrAM AGEnDA
tUESdaY, aPrIl 7, 2009
8:00 – 8:30 a.m. registration and Continental breakfast
Justifying the OmS Purchase
• identifying value for all stakeholders
• Customer/media/regulatory communications
• Planning and asset management
• Operations supervisors and linemen
• reliability engineers
• Cost/benefit analysis
writing the Specifications and Contract
• Evaluating compatibility with existing (or to be purchased) systems
• Geographic information (GiS)
• Supervisory Control (SCADA)
• Automated Meter reading (AMr)
• Customer information (CiS)
• interactive Voice response (iVr)
• hear from a utility who has recently chosen a vendor
o Mathew Wells, Colorado Springs Utilities
building and developing
• Determine realistic size of database
• Manage expectations of:
o Management and regulators
o End users
o Customers
• Change management strategies
• Selecting pilot project to demonstrate deliverables to all stakeholders ASAP
maintaining the database
• Data scrubbing techniques
• temporary switching
• new installations
• Frequency of updating the database
• Motivating users to take responsibility for data accuracy
12:00 – 1:00 p.m. Group luncheon
Panel discussion: documenting the accuracy of reliability Calculations
it is important to be able to convince regulators and senior management that the OMS system
is reporting accurately. Most utilities report an illusion of deteriorating reliability coincident with
the installation of a robust OMS system. this panel will discuss the techniques that can be used
to document the accuracy of data produced by the OMS.
Glenn Lampley, Project Manager – Smart Grid, Progress Energy Carolinas
Rodney Robinson, Westar Energy
Norm Hann, Performance Manager, Hydro One
Heide Caswell, Director-Network Performance, Pacific Power
2:30 – 3:00 p.m. Vendor Introductions
3:30 – 6:30 p.m. Vendor demonstrations
register today! Call 303-770-8800 or visit www.euci.com
3
OUtaGE maNaGEmENt
SYStEmS CONFErENCE
April 7 – 8, 2009
January 24 – 25, 2008
PrOGrAM AGEnDA Program agenda
wEdNESdaY, aPrIl 8, 2009
(Note: Vendors will be available for private consultation from 9:00 a.m. – 3:00 p.m.)
8:00 – 8:30 a.m. Continental breakfast
benefits to the business: moving data to Information
• information to the customer
o Estimated time of restoration for unplanned outages
o Pre-notification of planned outages, tree trimming and other maintenance activities
o Outage history
• information to system operations
o Outage prediction
o Prioritization of restoration
o Fault location
o Crew management
• information to management
o benchmarking
o iEEE 1366 standard indices
o iEEE standardized reporting
o nrECA benchmarking
o nArUC regulatory standards
o information to media and regulators
o Determining what they want and need
o Customized data filters
• information to field crews
o More reliable than paper maps
o Same database dispatcher uses
J. David Lankutis, Manager of Planning/Reliability, Electric Utilities Group, Black Hills Corporation
• information to reliability engineers
o indices available from system level to customer level
o Outage causes and assimilation of field information
o Using a wide variety of measures unavailable without OMS
• information to asset managers/system planners
o Effective investment of capital and maintenance budgets
o Component management
o Prioritization of worst circuits
J. David Lankutis, Manager of Planning/Reliability, Electric Utilities Group, Black Hills Corporation
Norm Hann, Performance Manager, Hydro One
Heide Caswell, Director-Network Performance, Pacific Power
the Impact of Power Quality & reliability on Customer Satisfaction
According to the JD Power and Associates studies of electric utilities, power quality and
reliability are the largest drivers of customer satisfaction for both residential and commercial
customers. this presentation will discuss industry best practices related to outage information,
the handling of major storm events and duration, and frequency of outages. Also it will discuss
how utilities are rated by their residential and commercial customers in the factor of power
quality and reliability. the JD Power diagnostic simulator for residential customers, which
predicts the impact on customer satisfaction based on changes in six diagnostic areas related to
outages, will be demonstrated.
Alan F. Destribats, Vice President, Energy & Telecom, JD Power and Associates
register today! Call 303-770-8800 or visit www.euci.com
4
OUtaGE maNaGEmENt
SYStEmS CONFErENCE
April 7 – 8, 2009
PrOGrAM AGEnDA
wEdNESdaY, aPrIl 8, 2009 (COntinUED)
Using OmS to Create a Great Customer Experience
Creating a great experience for customers first begins with understanding what drives their
satisfaction. this presentation will focus on how AmerenUE utilizes market research to
determine the importance of timely and effective communication and the impact that it has
on customer satisfaction. UE's OMS system allows for communication with customers in
ways that would not otherwise be possible. how the OMS system supports UE's efforts to
improve customer satisfaction will be presented from both a daily operations and outage event
perspective.
Tara K. Oglesby, Manager, Customer Satisfaction & Business Optimization, AmerenUE
12:00 – 1:00 p.m. Group luncheon
ameren’s Outage management: today, tomorrow, and the Future
Ameren’s Outage Management System is a full-featured, richly integrated system that provides
value to the electric and gas operations of Ameren. A high-level overview of Ameren’s systems
and integration will be presented. topics will include the integration of AMr with OMS,
integration of Ameren.com and OMS, and more.
Charles Schaeffer, Manager of Energy Delivery Technical and Field Services, Ameren
doing more with Your OmS System
the Outage Management System should encompass more than just collecting outage data
and generating operating and reliability reports. With the introduction of electronic relays and
stand-alone feeder monitoring systems, enhancements can be introduced into the OMS to
provide value-added features. think about how much more your OMS would be worth to the
company if in addition to reporting outage details, it also provided location of the fault on the
distribution system and improved outage accuracy. the latest generation of electronic relays
installed in feeder breakers provides engineers with a multitude of data including fault event
oscillography. the data contained in a fault event oscillography can be integrated into the OMS
to assist in locating faults, correcting outage data, and improving the GiS system modeling. in
this session, you will see how Progress Energy Carolinas incorporated a fault locating system
into their OMS and review the benefits that were achieved. We will also discuss how OMS can
be integrated into the Smart Grid of the future.
Glenn Lampley, Project Manager – Smart Grid, Progress Energy Carolinas
3:00 p.m. Conference adjourns
register today! Call 303-770-8800 or visit www.euci.com
5
IEEE GUIdE FOr ElECtrIC
POwEr dIStrIbUtION
rElIablItY INdICES COUrSE
April 6, 2009
monday, april 6, 2009
Registration and Continental Breakfast: 8:00 – 8:30 a.m.
Group Luncheon: 12:00 – 1:00 p.m.
Course Timing: 8:30 a.m. – 4:00 p.m.
OVErVIEw
this EUCi course will provide each attendee with a deeper understanding of the methodologies set forth in the iEEE
guide for calculating and comparing reliability indices. Further, the approach set forth in the guide to determine a
utility's “major events” and “major event days” will be discussed in detail, as well as the regulatory acceptance of the
guide throughout the United States.
aGENda
i. importance of reliability Standards for the industry
• Ability to accurately compare results to other utilities’
• Establish common understanding of key concepts such as "major event"
• Consistency from year to year
• basis for communications with customers
• basis for PUC communications and rate making
• Discuss current status of PUC reliability regulations in the US
ii. Scope and Purpose of reliability Guides
iii. Key Definitions
• Customer – metered service point – not private area
• interruptions, both momentary and sustained
• Major event and major event day
• Outage
• Step restoration
iV. Sustained interruption indices
• Discuss, in detail, the calculation of one of the indices System Average interruption Frequency index (SAiFi)
• briefly discuss the calculation of SAiDi and CAiDi and their relationship
o Discuss the other less-used indices (CEMin, CtAiDi and ASAi)
V. Load-based indices
• Average System interruption Frequency index (ASiFi)
• Average System interruption Duration index (ASiDi)
Vi. Momentary indices
• Momentary Average interruption Frequency index (MAiFi)
• Momentary Average interruption Event Frequency index (MAiFiE)
Vii. Major Event and Major Event Day Determination Process
• Provide background information for selection of beta 2.5 method
• Calculating the tMED for a utility using prior 5 years of daily SAiDi
• Using tMED in the next year for the identification of major event days
Viii. results of benchmarking Performed by iEEE Working Group
ix. Examples of PUC regulatory Activities to Establish Utility reliability requirements
x. Additional Areas for Standardization — interruption reporting Practices
• Data consistency and categorization
• Customer interruption data collection methods
• Data usages and practices
xi. Question and Answer
abOUt tHE INStrUCtOr
rodney l. robinson has worked for westar Energy and it's subsidiaries for the past 32 years. rodney began as
an engineer in distribution engineering for Kansas Gas and Electric and later held management positions in nuclear,
transmission, substation and distribution engineering. rodney has been responsible for Westar's reliability program for
the past 7 years and has directed the various reliability improvement activities including the visual and ir inspection,
the worst performing feeders and the CEMi programs. rodney also coordinated Kansas Utilities response to the Kansas
Corporation Commission's proposed quality of service requirements issued in 2004.
register today! Call 303-770-8800 or visit www.euci.com
6
PrOCEEDinGS rEGiStrAtiOn inFOrMAtiOn
A copy of the conference rEmEmbEr, EVErY 4tH rEGIStraNt IS FrEE
proceedings will be distributed For instant registration, call (303) 770.8800 or fax the registration Form to (303) 741.0849.
to attendees at the event.
Extra copies of the composite register 3, Send 4th Free!!
(conference and course) Any organization wishing to send multiple attendees to these conferences may send 1
proceedings will be available for FrEE for every 3 delegates registered. Please note that all registrations must be made at
$395. the same time to qualify.
COnFErEnCE LOCAtiOn All cancellations received on or before March 6, 2009 will be subject to a $195 processing
fee. Written cancellations received after this date will create a credit of the tuition (less
A room block has been reserved processing fee) good toward any other EUCi conference or publication. this credit will
at the Chase Park Plaza, 212-232 be good for six months. in case of conference cancellation, Electric Utility Consultants’
north Kingshighway blvd. liability is limited to refund of the conference registration fee only. For more information
St. Louis, MO 63108, for the regarding administrative policies such as complaints and refunds, please contact our
nights of April 5-7, 2009. room offices at (303) 770.8800.
rates are $189 single/double
guest rooms. Call 314-633-1000 EUCi reserves the right to alter this program without prior notice.
for reservations and mention the
EUCi conference to get the group
maIl dIrECtlY tO:
rate. Make your reservations prior rEGIStratION COdE:
to March 16, 2009. There are a Electric Utility Consultants, inc. (EUCi)
5555 Preserve Drive your registration Code is w614
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make your reservations early. Fax tO: PHONE: the Conference
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