"Fraud investigation referral"
Information Memorandum Administrative Services Transmittal Trisha E. Baxter, Administrator Office of Payment Accuracy and Recovery Number: OPAR-IM-09-002 Authorized Signature Issue Date: 03/20/2009 Topic: Payment Accuracy and Recovery Fraud investigation referral- Subject: Disclosure of confidential client information Applies to (check all that apply): All DHS employees County Mental Health Directors Area Agencies on Aging Health Services Children, Adults and Families Seniors and People with Disabilities County DD Program Managers Other (please specify): Message: This information is being provided to help staff prevent disclosure of client information when submitting a referral to the fraud investigation unit. Recently a referral intended for the DHS Investigations Unit was mistakenly e-mailed to a different state agency’s investigations unit. The other agency notified the DHS Information Security Office. This required DHS to send a letter to the client, informing them that their name, address, telephone number, DHS case number and social security number were sent to someone outside of DHS. Unfortunately, this is not a one-time occurrence. All DHS employees share the responsibility for the security and integrity of information assets. You can prevent disclosure of client information when submitting a fraud referral by correctly addressing your e-mail to the DHS Investigations Unit. • Search the GroupWise address book: “FRAUD-INVESTIGATIONS,DHS.” o Note: DO NOT search the GroupWise address book under “Investigations.” None of these listings is the DHS Investigations Unit. • GroupWise address: DHSFRAINV@dhs.state.or.us • Internet address: firstname.lastname@example.org If you have any questions about this information, contact: Contact(s): John Carter, DHS Fraud Investigations Manager Phone: 503-378-3765 Fax: 503-373-1525 E-mail: email@example.com