Happy Birthday, Ambassador Programâ„¢!
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Engage! A Newsletter Exclusively for Ambassadors by Roth Staffing Companies, L.P. commitment. Photo submitted by: Our Service Manager, Ultimate Staffing Ultimate Staffing Services • Ledgent • Adams & Martin Group March 2009 As an Ambassador, you discuss three Here’s what some of our brief questions with your supervisor when Ambassadors are saying… you start a new assignment. Listen and document their response, then perform “My supervisors here have appreciated your duties according to their answers the Ambassador Program. I feel it’s – and wait to see what happens. They are a great way to open up conversation going to rave about you! By engaging your and understand expectations from the supervisor, you have taken ownership of very beginning.” your performance and fulfilled our shared – Patricia See, Ambassador Promise to create remarkable experiences. “The Ambassador Program is truly We are thrilled that you are representing valuable to understand what your the unique Purpose and Promise of the Happy Birthday, Roth Staffing Companies organization as supervisor expects from day one, so that you can deliver exactly what Ambassador Program™! an Ambassador! they want.” It’s already been one year since we – Yolanda Johnson, Ambassador introduced the Ambassador Program™, The Ambassador Program™ a unique system designed to help you “I found that the Ambassador Program Easy as 1…2…3 helped me get started on the right perform at your very best and feel more engaged in your work. This contributes to How does the Ambassador foot. Asking my supervisor the three our ultimate goal of fulfilling our company’s Program work? Ambassador Program questions Purpose, “To make life better for the enabled me to connect with him from • Your Service Manager will show you the very beginning. ” people we serve.™” a brief introductory video at your – Ashley Mayon, Ambassador Throughout the past year, we have been local branch office. thrilled to hear stories from our Ambassadors • When you get a new assignment, across the country who have used the you’ll receive a supplement with your Ambassador Program to become passionate timecard containing three questions Trivia Winner about their assignments and create remark- for you to ask your supervisor. Congratulations to Frances Lind, able experiences for our customers. Now Ambassador with our On-Premise that a year has passed, we thought it would • On the first day of your new assign- branch at Infineon for being selected be a great opportunity to review the heart ment, ask your supervisor for a moment as the February Trivia Contest winner. of the Ambassador Program. to discuss three questions designed to She correctly answered that 1 billion help you perform at your best! Valentine’s Day cards are sent annu- We want to invest in you. We want to support • Record your answers on the timecard ally. She will receive a $50 Gas Card. you with the resources and motivation you supplement and turn it in to your local Download February’s Engage! from need to take ownership of your role. You branch along with your first timecard. the Career Center: play a pivotal role in what we do. We know • While you are on the assignment, be www.ultimatestaffing.com that when your heart and mind are fully mindful of the answers you received www.ledgent.com engaged, you will personally get more out from your supervisor and act accord- www.adamsmartingroup.com of the work you do and our customers will love you. The Ambassador Program gives ingly. This will help you meet and you the tools to accomplish this. exceed their expectations! They will love you! Engaging Hearts and Minds™ We’d love for you to share your engaging photos with us! Please visit www.ultimatestaffing.com, www.ledgent.com, or www.adamsmartingroup.com to learn how. Ambassador of the Month Celeste RiCCo, Ultimate Staffing Denver, CO When customers just can’t stop raving about an Ambassador, you Her supervisor has stated, “Celeste continues to be a STAR for us! know she must be a star! This is certainly the case with Celeste Thank you for sending her our way!” Callers have taken the time to Ricco, an Ambassador who has been on assignment at a health care let her supervisor know how much they appreciate her, commending call center in the Denver area since last fall. Celeste’s supervisor hasher “kindness and patience,” and how she “showed they really do received many compliments from callers, who are thrilled with her care about patients and customers.” These callers have no idea kindness, sensitivity and positive attitude. they are speaking with a temporary employee, but “it’s important to me to Celeste has so embraced the customer’s culture, What’s the secret to her success? “It’s all about listening,” Celeste says. “The people who call in provide value to myself she fits right in and represents their organization in an outstanding light… making her a truly exem- are usually involved in a stressful situation. Just by and the organization i’m plary Ambassador! listening, I can help them feel at ease and make the working for.” process easier for them.” Celeste believes it’s important to give 110% on assignment and not “settle” for average. “I want to be proud of what Combined with her customer-oriented approach and friendly I do!” she says. “It’s important to me to provide value to myself and nature, Celeste’s listening skills have really helped set her apart. “I the organization I’m working for.” Celeste, you have done just that love working with people and helping them get problems solved,” – making you our Ambassador of the Month! she explains. That approach certainly shines through in her work. Account Executive Desiree Diaz has received several notes from Congratulations to Celeste Ricco – Celeste’s supervisor complimenting her outstanding performance and stellar attitude. our Ambassador of the Month for March! Trivia Contest St. Patrick’s Day ‘Fun Facts’ We’re proud of our company’s Values! St. Patrick is the patron saint of Ireland, but he was actually born in Wales, about Find our first Value statement and submit AD 385. it as your answer for this month’s trivia St. Patrick used the shamrock, a three-leaved plant, to explain the concept of the teaser contest. Holy Trinity to non-Christians. His followers adopted the custom of wearing a For an opportunity to win a $50 gas card, please submit shamrock on his feast day. your answer including your name and branch location in the email with the subject line “March Trivia Contest” March 17 commemorates the day St. Patrick died, around AD 461. to: email@example.com by March 20, 2008. One winner* with the correct answer will be selected in a The first civic celebration of Saint Patrick’s Day in the U.S. took place in Boston in random drawing held at our corporate office. 1737. *You must be a currently registered Ambassador with Roth The St. Patrick’s Day parade was first held in Boston in 1761. Staffing Companies, L.P. to win. The city of Chicago dyes the Chicago River green and has done so since 1961, when sewer workers used green dye to check for sewer discharges and got the idea to turn the river green for St. Patrick’s Day. Ultimate Staffing Services • Ledgent • Adams & Martin Group