CALIFORNIA STATE UNIVERSITY, FULLERTON
MIHAYLO COLLEGE OF BUSINESS ADMINISTRATION AND ECONOMICS
DEPARTMENT OF MANAGEMENT
Management 516 Operations Management Dr. Gamini Gunawardane
Role of the operations management function in the modern manufacturing and service organization and
its interaction with the other functions. Formulation of operations strategy consistent with organizational
strategy, operations and processes planning, organization, directing and control activities. Long term and
short term decision areas in operations management, and decision making tools and techniques. Global,
environmental and ethical issues.
Classified SBAE status, Management Science 514 (may be taken concurrently), Accounting 510,
After taking this course, students should be able to describe the responsibilities of, and activities in, the
operations function of an organization; differences in managing operations in manufacturing and service
organizations; how priorities of the function are derived from organization’s strategies; activities and
decisions in planning operations; activities and decisions in day to day operations; interactions with other
functions; managing various components of the supply chain; the global nature of the modern supply
chain and operations management; ethical issues faced by operations managers; and basic problem
identification, problem solving, performance measurement and process improvement techniques.
Lecture/discussion. Problem solving exercises. Graduate level readings, research and projects
Texts and Readings:
Meredith and Shafer: Operations Management for MBAs, 3rd edition, Wiley, 2007
Power Point slides on website: http//cbeweb-1.fullerton.edu/management/ggunawardane
Journal articles to be assigned: these articles are accessible via the library online and hard copy sources
Course Requirements and Grading Policy:
As the course contains a substantial amount of new theory, 2 in class tests will be given to test student
understanding of the basic concepts. The two tests will count for 100 points. Additionally, students will
have in class problem solving assignments worth 30 points. A term paper/project will count for 50 points.
This may be assigned in stages/steps and will be fully explained in class.
Course grade: 90 - 100 % A
80 - 89 % B
70 - 79 % C
60 – 69 % D
<60 % F
The above percentage based letter grades are subject to the Management Department's grading policies
the instructor has to follow.
This course will not use a +/- grading system.
Make- up Policy:
Tests on fixed dates (see schedule below). Therefore, no make up of tests will be available. Please see the
last paragraph of this outline regarding in class assignments.
According to CSUF/SBAE policy.
Please see University catalog Pg. 104. Also note that academic dishonesty, when detected, will result in a
lower letter grade for the work at hand, and may result in an F for the course plus additional university
level disciplinary action.
The main purpose of the degree program at the College of Business & Economics (College) at Cal State
Fullerton is to provide you with the knowledge and skills that prepare you for a successful career in
business. In order to assist us in achieving this goal, we will use a number of assessment tools to track
your progress throughout the College curriculum. Please expect to participate in College assessment
activities in several of your courses while at CSU, Fullerton. As you do so, you will assist us in
identifying our program’s strengths and weaknesses as well as areas for potential improvement. In other
words, you are making an important investment in the value of your degree.
Information about students’ right to accommodations for documented special needs
This information is available via the Disabled Student Service Office, UH 101, (714) 278-3117
or as documented at www.fullerton.edu/disabledservices/;
Office hours and contact information
SGMH 5380. 5.30-6.30 p.m. 8.30-9.00 p.m. class days.
Outline of Topics and Activities:
Week (Dates) Topic/Activity Readings
Week 1. Introduction to course. Chap. 1
6/1, 6/2, 6/4 Introduction to OM.
Basic management concepts: functions, planning process
Operations: products and services. The experience economy
Basics of service operations management
Week 2 Operations activities. Functional, value chain and process 1, 2
6/8, 6/9, 6/11 views of organizations Operations strategy
Recent trends in OM
Week 3 Process planning and design; layout 3
6/15, 6/16 Process improvement. Lean management 4, 10
6/18 Test 1, Term paper review
Week 4 Managing quality. Designing the QM system. TQM, 4
6/22, 6/24, 6/25 Six Sigma, Baldrige award, ISO 9000
Statistical quality control. Acceptance sampling. 4
Statistical process control, Process capability
Managing service quality Assigned readings
Week 5 Capacity planning. Location decisions 5
6/29, 6/30 Aggregate planning 6
Week 6 Inventory and supply chain management 7,8
7/6, 7/7 MRP, ERP 9
7/9 Test 2
In class assignments will be given when applicable topics have been covered. These are not shown
above with a specific date and may be given out unannounced. You must be present and complete
these in class assignments. If missed, they cannot be made up at home and we will not have time for
special make up sessions in class.