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Public Sector Informtion Technology and Economic Management document sample
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Business and corporate
information literacy: Mining the
web for business and
information tools
Barbie E. Keiser
October 2006
The premise
• Knowledge workers typically spend 25% of
their workweek seeking and analyzing
information
– How much more productive could your
organization be if workers were better
prepared?
– What opportunities has your organization
lost?
– As a company, what could/should you do?
2
The solution
• Cultivate information literacy
– What this does for your organization
– For your industry
– For your country
3
What is information literacy?
• The ability to recognize when there is a
need for information
• To determine what information is needed
to make the decision
• To be able to identify, locate, evaluate,
and effectively use that information for the
issue or problem at-hand
4
Socio-economic and political
development are best advanced by…
• People who recognize their need for
information and can identify, locate,
access, evaluate, and apply the needed
information
• Entities that organize and manage
information so that their employees,
suppliers, customers, and joint-venture
partners can easily access and use it
5
In an information literate society
Benefits Value
• Citizenry that can • Media-literate,
actively participate in informed voters
government decision- • Productivity
making – Citizens
• Ability to use e- – Government
government
opportunities
6
An informtion literate industry
Benefits Value
• Easy access to • Increased foreign
industry from those trade and foreign
abroad direct investment
• Informed potential
pool of investors
7
An information literate entity
Benefits Value
• More efficient • Productivity of
workforce, workers
experiencing less – Options for
frustration teleworking
(telecommuting)
• Individual companies
able to take
advantage of
opportunities in an
expeditious manner
8
If the premise is…
• Knowledge workers typically spend 25% of
their workweek seeking and analyzing
information
• Then your job must be to reduce the time
it takes for knowledge workers to find and
analyze information
9
How do you accomplish that?
• Support, encourage, and invest in lifelong
learning
• Build industry-specific portals with an information
literacy component
• Customize generic education/training programs
for your specific industry
• Organize and maintain organizational caches of
information
• Understand that policies can influence practice
10
What can we do today?
• Provide a framework for identifying what
business information is needed concerning
markets, industries, companies, products, and
services
• Review what information is available (and what
is not), which resources have value-added
content and unique data, and how to get the
most for your money (trade-offs)
• Demonstrate techniques for finding quality
resources and identifying key alerting
mechanisms
11
Three questions you should ask
• Where should I go first?
• Where is what I want/need most likely to
be?
• Who has done this already?
12
Objectives for any business
intelligence program
• Improve your ability to • Be aware of shifts in
recognize changes focus or emphasis
that are occurring in • Interpret & clarify
the environment • Determine trends and
• Improve monitoring interrelationships
efforts • Provide insight and
– Deepen your understanding
knowledge
– Anticipate activities
14
What’s required for success
• An organized approach • Negotiation skills
• Keeping up with the (licensing)
industry • A network of people
• Knowledge of sources • Organization of
available, source information from the users’
availability options/ point of view
access requirements • Distinguishing information
• Use of secondary sources ownership from
that lead to primary management responsibility
• Authentication of quality • Focused on the needs of
content and reputability of the client
authorship • Ability to manage
15
expectations
Research associated with BI can
be complex
• Topics may be targeted or broad
• Often time-sensitive
• Involving a combination of environmental
scanning and monitoring
• Requiring attention to detail and innovative
research strategies, with knowledge
of/access to a wide range of resources,
both primary and secondary
16
When considering new tools
• Diverse types
– Complementary (back-ups)
• Perils of an Internet start-up
• Why the good ones get acquired (and
what happens afterwards)
• Finding aids and monitoring tools
• What’s right for you
17
Cultivating information expertise
• Determine the intelligence requirements
• Understand what information is available
(and what is not)
• Highlight “the best”
• Educate others & manage expectations
• Present business intelligence designed to
initiate ACTION
18
Segment the industry and for
each segment…
• Acquire lists/directories of companies
participating within each industry segment
• Target particular geographic areas
• Set financial characteristics (e.g., sales) for
screening purposes
• Build company files; construct company profiles
• Compare targets qualitatively (strengths/
weaknesses; management styles; markets) and
quantitatively (financials)
• Devise strategy(ies)
19
The payoff
• Delivery of more timely, more accurate, more
focused information to those who can make the
best use of it
• Better decision-making capabilities
• Reduced information source redundancy and
minimal duplication of effort
• Savings in time, money and effort
20
The simple business intelligence
model
• Collect data using a wide variety of sources and
formats
• Organize information (and resources) for
multiple uses and users
• Judge the value (of information and resources)
• Analyze the information
• Disseminate information, but communicate
intelligence that leads to ACTION
21
Typical problems
• Responsibilities for information gathering are
unclear
• Not comprehensive
• Ill-equipped information gatherers (and
recipients
• Lacking focus
• No historical perspective
• Data by the truckload (and mostly incomplete)
• Lack of support (from senior management)
– Resistance (no time or desire to read material collected)
• Time mismanagement (too much on gathering,
not enough on analysis)
22
• Unwillingness to share
Understanding client needs
• What the client does • Which sources and
• Where information tools
plays a role • Personal preferences
• What type of – Level of detail
information
– Modes of delivery
– Ongoing interest vs.
ad-hoc request – Frequency/timing of
delivery
• Importance of a stream
of information
(particularly for
discerning trends)
23
The Internet both changes and
helps…
• How information enters • Providing access to
the public domain (and (global) information
how quickly) resources
• How information is • Timeliness of
distributed (and how data/updates
quickly)
• Economics
• What decisions need to
be made regarding the
acceptance of
information
• What actions need to be
taken by the recipient 24
Changing your mindset
• Don’t just look for electronic versions of
print publications
• Demand added-value from each site
• Be aware of who is responding to
questions
25
Fee-based resources vs. free via
the WWW
• Structured (fielded) • Contact with sources
data • Time-sensitive activities
– Special features • Flexibility
(tables, lists, rankings, • Situation-specific
multicompany, case
studies, forecasts) • May be worth the $ in
terms of:
• Historical framework – Time spent
– Trend analysis – Frustration levels
– Future-oriented – Advanced search
(projections) capabilities
– Ease of manipulating data
– Ability to download
– Permission to share with
26
others
How to reach these resources
• Bibliographies, guides,
• WWW search engines journals & books
(& what you need to
• Personalized news
know about how they sources/services
work) • Web channels & industry
• Traditional information servers
sources • Malls and gateways
• Web-based business • Portals and vortals
information • Global business, finance,
directories, investment & trade
databases, portals, • Industry-specific sites and
and pathfinders searches
• Selected news • Go direct (single sites)
aggregators and feeds • Virtual everything 27
• Social networking tools
Search engines
• Indexed search services • Caveats
• Subject directories – Some are better than
• Meta-search engines others
– Toolbars – Size isn’t everything
• Region & country-specific – The freshness test
• Image handling – Handling frames
– Voice (audio) and video – Dynamically-generated
• Pods and vods
page search capability
• Metasearch engines
– Relevancy & links
• Discussion boards and
– Subject specificity
chats, wikis and blogs
– Adding features all the
28
time
Malls & gateways
• Resource Discovery Network for Business
Studies
(http://www.vts.rdn.ac.uk/tutorial/bus) is
now Intute (http://www.intute.ac.uk/)
• Academic Info Business Administration
(http://www.academicinfo.net/bus.html)
• Social Science Business and Management
Information Gateway
(http://www.sosig.ac.uk/business/)
33
Add-ins that will help
• WebWhacker • Web change notification
(http://www.bluesquirrel.com) – Autonomy &Verity
• Copernic – Watch That Page
• WebFerret by FerretSoft – Infominder
• Bookmarklets – Watch360
– List All Links – ChangeDetect
(http://www.bookmarklets.co – TrackEngine
m/tools/data/index.phtml) – Karnak
• Tool bars – Website-Watcher
• Alert systems (http://www.aignes.com)
– Google Alerts – Trackle
(http://www.googlealert.com)
34
Keeping up with it all
• Locator tools • Current awareness
– Internet Scout Report & NSDL alerting services
(http://scout.cs.wisc.edu)
– Freepint (http://www.freepint.com) – Clipping services
– Internet Resources Newsletter – Reputation monitoring
(http://www.hw.ac.uk/libWWW/irn/irn.html)
– Librarians’ Index to the Internet – Personal
(http://www.lii.org) – Distributed
– Argus Clearinghouse
(http://www.clearinghouse.net) • Sources for these
– BUBL (http://www.bubl.ac.uk/l) services
– The Virtual Chase
(http://www.virtualchase.com/) – Traditional online
– LLRX.com (http://www.llrx.com) services
– ResearchBuzz – Initial Web-based
– Infotogo.com
– CyberSkeptic’s Guide
services (now acquired)
(http://www.cyberskeptic.com/cs) – Web-based services
– AcademicIndex
• Using colleagues as a
(http://www.academicindex.net/tools.html)
resource 35
– BusLib-L
Improving with age
• Personalization & mass customization
• Globalization & media diversification
• Web-based search tools & technology
– On the Web
– Via the Web
– The Invisible Web
• CloserLook (http://www.bizinfofinder.com/indsearch/)
– Subject specificity
– Media-specific
36
Why employ these tools
• Identify good sources that • Personal options
you didn’t know before – Small Town Papers
– Global & local – Desktop or email
– New publications as they • DesktopNews
are released • WorldFlash (ticker)
– Commentary – Pop-up Alerts (TriggerNews)
• Convenience – Headlineviewer
– Summary with link to full-text
– Incoming formatting
– Web page (NewsIndex)
meets your personal
needs • Sharing your personal
– Reformatting for news clips with others
customized delivery to – Crayon.net
others – Web page
– Blog
40
Options that make reputation monitors
different from alerting services
• What they monitor (sources and media)
• How they monitor (and how often)
• How well they improve their monitoring
efforts
• Search & deliver functionality
• Flexibility
• Back-end support for further analysis
41
When choosing a news delivery
service…
• The type of • Delivery
information you mechanism(s)
need – Scroll ticker vs. email
• Cost limitations – Push vs. pull vs. cast
• Presentation format • Security issues
– Headlines • Redistribution rights
– Summary • Personal & shared
– First paragraph (with – Clipping services
link to full-text)
– Full-text – Current awareness
– Reputation
monitoring services
42
What is reputation monitoring?
• What people are saying
– Press coverage (positive & negative)
• Official vs. Web-based
• Printed vs. real-time
• Editions vs. continuous updates
– Competitors, customers, suppliers, employees
• To whom (& how many)
• How quickly and frequently is this repeated
• Effect of the Web
– Using these same services to diffuse rumors
43
Blogs
• Threads are not enough: • Interconnectedness of
Blogspace needs more Weblogs, bulletin boards,
– Explicit mechanisms of and chats
clustering and group
formation – Repetitious information
– Indexing and advanced when blogs use similar
classification feeds
– Easy shift from headlines – Strength of
to abstract to first para to
KWIC moderators/facilitators
• Hyperlinking to full-text – Activity of blog
– Timeliness of chat
– Watch who comments
on what
44
Discussion groups: Lurking &
using
• Using Online Discussion • Tools for Monitoring (&
Groups More)
– Post product information – Internet FAQ Archives
– To gain insights on (http://www.faqs.org/faqs)
brand reputation, ways – TalkCity
to improve services, – Web.icq.com
diffuse erroneous – Socialtext
information
– Know that not every
posting warrants a
response
– Learning the etiquette of
a group will help you
appreciate how best you
can influence it 45
Tools for content integration &
management
• Personal content • Collecting, organizing,
managers publishing, and sharing with
– Snippy ease
(http://www.researchage – Onfolio
nt.com/snippy/) – Traction Software
– SurfSaver – firstRain
– Tinderbox – Relegence FirstTrack
(http://www.eastgate.co (http://www.enow.com)
m/Tinderbox/index.html) – InMagic Gatherer & Profiler
– Spurl.net (http://www.inmagic.com)
– HTTrack – Furl.net
– ContentSaver • Principles of ECM
(http://www.aiim.org)
46
Making sense of that which you
retrieve
• Discover & harvest using • Content mining
intelligent bots – Data, text, & Web
– BrightPlanet • Netowl
– Envisional – Email messages – Privacy
& ownership issues
• Intelligent navigation
• Languistics
– Endeca • Island Duck (for customer
– InQuira feedback)
– Siderean • Google your email with
Interwingle (http://zoe.nu)
• Text extraction &
• Google’s Gmail
analytics (http://gmail.google.com)
– Cymfony
– IBM’s Webfountain
47
Different technologies, approaches,
& purposes
• Data transformation • Decision support
– Retrievalware & text – Knowledge.Works
categorization (http://www.cipher-
(Convera) sys.com)
– Intelligent tagging • Predictive modeling &
(ClearForest) scoring
– CAI (nStein) – Intelligent Results
• Automated
summarization
– SurfWax
48
Reality vs. opinion
• Sci/tech proceedings and conference presentations
• Government releases
– Communism
– Revisions
– Floating ideas through “unnamed sources”
• Advocacy groups as part of the grassroots community movement
– Bias often unstated; sometimes unclear
• Newspapers
– Corrections
– Editions
– Ombudsmen
• News vs. opinions
– Mixing editorial content with news (http://www.opinion-
pages.org/international.htm)
– Separating editorials from news
– Editorial analysis within a political campaign
49
Opinion tracking
• Polling
– Services/Organizations
– Topics
• New tools for polling
– Ease of online voting & sharing results
• Consumerism
50
Thinking logically for quality
• Pay attention to extensions • Excellent region-
• Basic information & freshness specific business sites
– Alexa
• Emerging nations and
– Bookmarklets
markets
• Follow the links (forward & back-
chaining) • Reputable world trade
– Fagan Finder sites
– Bookmarklets • Expanded news sites
• Visualization tools
– Semagix
• Interested parties with
– WebBrain “name recognition”
– Anacubis – Management
– Grokker consultants
(http://www.groxis.com/service/grok/)
– Kartoo – Accounting firms
– Touchgraph – Commercial &
investment banks 52
Web site evaluation criteria
• Source credibility • Output options
• Purpose • Documentation
• Customer support
• Coverage and scope
• Value-to-cost ratio
• Date of creation • Privacy
• Quality • Site map
53
Look for academic curricula & support
• Course syllabi • Subject-specific libraries (e.g.,
• Published articles & working business)
papers (past & ongoing research) – Bibliographies & pathfinders
• Dissertations/theses • BizEd
(http://www.bized.ac.uk/learn/lea
• Case studies rn.htm)
• University-based research centers • Subject Finder – Business
– Databases Studies
(http://www.subjectfinder.com/ca
– Self-archiving tegory/business.asp?q=Busines
(http://opcit.eprints.org/explore s+Studies&s=Search&mode=all)
archives.shtml) • Scholarly Societies Project –
• Economics Business, Economics &
(http://repec.org) Mathematics
• Open Access Repositories (http://www.lib.uwaterloo.ca/soci
ety/genbuseconmath_soc.html/)
– http://www.opendoar.org/ • Very Large Database
– http://repositories.cdlib.org/esc (http://www.vldb.org/)
holarship/
54
Three categories of research
• Market • Background
• General business climate
• Industry • Risks
• Company • Trade issues, barriers,
statistics
• Population, demographics &
social/lifestyle issues
• Health, education & religion
• Ethics & values
• Technology & infrastructure
• Legal/regulatory
environment
56
Three categories of research
• Market • Statistics
• Industry • Legal & regulatory
issues
• Company
• Technology
• Trends & forecasts
• Current activity
• Structure
57
Three categories of research
• Market • Background data
(Corporate
• Industry
description)
• Company • Financial
performance
• Products and services
• Markets (and
customers) served
• Operations
• Employee data
58
Caveats at the market-level
• Country • Comparing country
classification data
– Geographic region – Tips
– Type of economy – Problems
– Stage of economic
development
– Political
organization
59
Competition at the country level
• Global Competitiveness Program • International Business Reports for Corporate
(http://www.weforum.org) Intranets! http://www.worldbiz.com/library.html
• Competitive Institute • http://www.foreign-trade.com/reference/ccg.cfm
(http://www.competitiveness.org) • Country Briefings
• International Budget Project (http://www.countrybriefings.com/)
(http://www.internationalbudget.org/resources/si • EIU Online Store (http://store.eiu.com/) – World
tes/dev_econ.htm) Investment Service
• Competitive Indicators (World Bank) • Country Commercial Guides
• World Competitive Yearbook (IMD - Lausanne) (http://www.foreign-
• Competition Policy – UK trade.com/reference/ccg.cfm)
(http://www.dti.gov.uk/ccp/topics.htm) • Economist Country Briefings
• Berkeley Roundtable on the International (http://www.economist.com/countries/)
Economy (http://brie.berkeley.edu/~briewww/) • Library of Congress
• Globalization – Country studies
(http://www.enterweb.org/whatnew.htm) (http://memory.loc.gov/frd/cs/bdtoc.html)
– Portals to the world
• Index of Economic Freedom - Country Guides (http://www.loc.gov/rr/international/portals.html)
(http://www.heritage.org/research/features/inde – Country profiles
x/countries.cfm) (http://lcweb2.loc.gov/frd/cs/profiles.html) &
• Competitive Alternatives - KPMG's guide to http://countrystudies.us/ &
international business costs http://lcweb2.loc.gov/frd/cs/cshome.html &
http://lcweb2.loc.gov/frd/csquery.html
(http://www.competitivealternatives.com/default.
html) • EarthTrends Country Profiles
• Doing Business Guides (http://earthtrends.wri.org/country_profiles/index
.php?theme=5)
– Deloitte/EIU (www.deloitte.com/tax) • Country Watch (http://www.countrywatch.com/)
– World Bank Benchmarking Business • World Economic Forum Country Guides
Regulations (http://www.weforum.org/site/knowledgenavigat
(http://www.doingbusiness.org/) or.nsf/Content/KB+Country+Profiles)
– http://rru.worldbank.org/DoingBusiness • InfoShop at the World Bank 60
– Commercial Guides (US Department of (http://web.worldbank.org/wbsite/external/public
Commerce) ation)
Emerging nations and markets
• International agencies • InfoNation
– Institute of International Finance Emerging Markets (http://cyberschoolbus.un.org/infonation3/menu/
Research (http://www.iif.com/emr/index.quagga) advanced.asp)
– World Economic Forum (http://www.weforum.org/) • International Data Base
• Regional organizations (http://www.census.gov/ipc/www/idbnew.html)
– North-South Institute (http://www.nsi- • Emerging Markets
ins.ca/ensi/index.html) (http://www.emergingmarkets.org)
– Transitions Online • Snapdata (http://www.snapdata.com/)
•
(http://www.tol.cz/look/TOL/home.tpl?IdLanguage=1 Fund Research
&IdPublication=4&NrIssue=76) – Emerging Portfolio http://www.gipinc.com )
• Governments • Investment Banks
– Canadian International Development Agency – Pangaea Partners
(http://www.acdi-cida.gc.ca/webresources.htm) (http://www.pangaeapartners.com/)
– Background Notes (http://www.state.gov/r/pa/ei/bgn) – Commercial Banks
• Commercial databases • Wachovia/First Union
(http://www.wachovia.com/corp_inst/page/0,,13_54_
– Directory of Development Organizations 3987_1068,00.html)
(http://www.devdir.org/) • International Country Studies – Exceptional
– S & P Emerging Markets links
– ISI Emerging Markets - Internet Securities (http://library.websteruniv.edu/country.html)
(http://www.securities.com )
• http://grove.ship.edu/econ/develop
– World Marketing Data and Statistics
(http://www.euromonitor.com/womdas.aspx) • Igostats (http://www.igostats.com/) – Free
• Libraries trial
– Virtual Library on International Development
(www.acdi-cida.gc.ca/virtual.nsf/pages/index_e.htm)
• Licensing Digital Information 61
(http://www.library.yale.edu/~llicense/develop.shtml)
Emerging nations and markets
• Libraries • (http://www.gale.com/reference/archive/20000
– Virtual Library on International Development 2/abc22gif.html)
(www.acdi- • Economics, Business, and Environment
cida.gc.ca/virtual.nsf/pages/index_e.htm) Country Profiles
– Finding International Statistics Online (http://earthtrends.wri.org/country_profiles/ind
(http://www.lib.umd.edu/MCK/GUIDES/intstat.ht ex.php?theme=5)
ml) • Economist Country Briefings
– GlobalEdge Country Insights (http://www.economist.com/countries/)
(http://globaledge.msu.edu/ibrd/ibrd.asp) • Eldis Statistics Guide
– VIBES (http://library.uncc.edu/vibes/) (http://www.eldis.org/statistics/index.htm)
– Everything International – Company & Industry • Finding International Statistics Online
Data (http://www.lib.umd.edu/MCK/GUIDES/intstat.
(http://faculty.philau.edu/russowl/industry.html)
html)
– Resources for International Business &
Marketing • Global Knowledge for Development
(http://www.csuchico.edu/%7Ewd6/classes/intlm (http://notes.edc.org/GLG/GKD/repo.nsf/searc
ktg2.htm) h)
– Research Guides – Baker Library • Global Gateway
(http://www.library.hbs.edu/guides/#3) (http://international.loc.gov/intldl/intldlhome.ht
• Least developed country report ml)
(http://www.unctad.org/Templates/Page.asp?intItemI • Resources for International Economic
D=3073&lang=1) Development
• Investment Promotion Network – Direct Foreign (http://grove.ship.edu/econ/develop/)
Investment (http://www.ipanet.net/infores) • OneWorld – NationsOnline
• Development Gateway (http://www.nationsonline.org/oneworld/)
(http://home.developmentgateway.org/) • UNIDO 62
• ABCNews.com’s Country Profiles (http://www.unido.org/data/regions.cfm?area=
• Oxford Economics (http://www.oef.com/)
Problems with comparing
country data
• Base years
• Methods of estimating
• Methods of data collection
• Extent of coverage*
• Precision of definition
• Scope of territory
• Margins of error
• Currency conversion
• Updates & revisions* 63
Tips for comparing country data
• The more detailed the publication, the
greater the time lag
• The more accurate the statistics, the
greater the time lag
• Appreciate how the Internet changes
the equation
64
Economic and trade data
• National accounts
• Measures of inflation
• Labor statistics
• Financial statistics
• Risk
• Foreign trade
65
Economic data
• Don’t limit your search to government sites
for the country in which you are interested
• Try international agencies, other
governments (3rd countries), commercial &
academic sites
66
Economic data collection issues
• Measuring National • Purchasing Power
Accounts Parity Index (PPP)
• Effect of inflation tries to factor in the
– Measures of inflation underground
• Use GDP deflator for economy and other
macro analysis intangibles
• Use PPI or CPI, as • For a truer cost of
appropriate
living, try the Big Mac
• Political environment Index
• Exchange rates • Relocation services
• Hotel costs 67
Labor
• Issues • Sources
– Employment & – International
unemployment statistics Organizations
– Labor laws & regulations – Governments
– Temporary help, – Labor unions
outsourcing, & offshoring – Think tanks
• http://www.epinet.org/cont
– Advocacy groups
ent.cfm/issueguide_offsho
ring
• Outsourcing Institute
(http://www.outsourcing.co
m/)
74
Risk issues
• External factors affecting country
• Internal groupings (points of power)
• Political parties (in and out of power)
• Other important groups
• Internal factors
• Specific projects
78
Foreign trade data collection
issues
• Classification of goods
• Place of final destination
• Valuation
• Discontinuities and revisions
• Lack of regionalized definitions
80
Trade data & opportunities
• LexMercatoria (http://lexmercatoria.net/) • Federation for International Trade
• Revised Guide to International Trade Law Organizations (http://www.fita.org/) is
Sources on the Internet the source for international import
(http://www.llrx.com/features/trade3.htm) export trade leads, events, and links to
8,000 international trade (export import)
• International Trade Statistics related Websites
(http://www.intracen.org/tradstat/)
• International Business Resource Center
– Harmonized tariff schedule (http://www.ibrc.business.ku.edu/)
(http://www.itds.treas.gov/)
• Bridge Between NAICS and SIC
• Agency for International Trade Information & (http://www.census.gov/epcd/ec97brdg/)
Cooperation
(http://www.acici.org/aitic/index.html) • http://www.melissadata.com/LookUps/si
c.asp
• GATT Digital Library through 1994
(http://gatt.stanford.edu/page/home) • Conversion to NAICS
(http://stats.bls.gov/ces/cesnais.htm)
• WTO & GATT Research
(http://www.law.nyu.edu/library/wtoguide.html) • Industry trade data
(http://www.macalester.edu/research/ec
• Free Trade Area of America (http://www.ftaa- onomics/PAGE/HAVEMAN/Trade.Reso
alca.org/Alca_e.asp) urces/TradeConcordances.html#FromN
• Summit of the Americas ACE)
(http://www.americasnet.net/) • Concordance NAICS – NACE
• International Chamber of Commerce (http://www.statcan.ca/english/Subjects/
(http://www.iccwbo.org/) Standard/concordances/naics2002-to-
• US Chamber of Commerce nacerev1-1.htm)
(http://www.uschamber.com/International/defa 81
ult.htm)
Trade data & opportunities
• Trade Statistics Overview (http://docs.lib.duke.edu/maps/guides/trade_overview.html)
• Danish Exporters (http://www.krak.dk/scripts/danishexporters/danishexporters_forside.asp)
• BizEurope
• Global Trade Center Trade Leads (www.tradezone.com)
• UK Trade & Investment (https://www.uktradeinvest.gov.uk/ukti/appmanager/ukti/splash)
• UK Trade Info Data & Prices (http://www.uktradeinfo.com/index.cfm?task=tradedata)
• Holland Exports (http://www.hollandexports.com/)
• Indian Exporters Directory (http://www.infodriveindia.com/)
• Doing Business Abroad (http://www.infoexport.gc.ca/ie-en/MarketReportsAndServices.jsp) & Trade
Data Online (http://strategis.ic.gc.ca/sc_mrkti/tdst/engdoc/tr_homep.html)
• International Business Forum (www.ibf.com)
• Manhattan International Development Corporation
(http://www.manhattanidc.org/marketplace/resources/default.cfm?clientID=11002&typeID=3)
• TradeExpress International Directory (www.trade-express.com) the most complete product
directory for volume buyers to find suppliers, exporters and OEM manufacturers.
• Tradematch (www.tradematch.co.uk) provides international trade opportunities through new
markets, partners and customers overseas
• Inform Katalog & Export (http://www.inform.cz/inp/main.html) database of profitable and export
companies ready to offer their products and services on Czech and international market
• World Trade Markets (www.wtm.com) SEARCH system to cater for the capturing, dissemination
and searching of Trade Point Trade Leads (ETO's-Electronic Trade Opportunities) throughout the
world
• Statistical Tradeflow Database (http://mkaccdb.eu.int/cgi-bin/stb/stat/comext.pl?action=search)
• UN Trade Statistics Database (http://unstats.un.org/unsd/comtrade/) & Crosswalk
(http://www.unspsc.org/) 82
• Market Access & Compliance (http://trade.gov/mac/)
Web help for firms seeking
overseas trade
• International Trade Administration (US Department of Commerce) www.ita.doc.gov
• US ITC Tariff & Trade Database (http://dataweb.usitc.gov/scripts/tariff.asp)
• US International Trade Statistics are available from the Foreign Trade Division, US
Census Bureau (www.census.gov/ftp/pub/foreign-trade/www)
• National Trade Data Bank (www.stat-usa.gov)
• Export USA Publications (www.exportusa.com)
• U.S. Customs Rulings (http://rulings.customs.gov/)
• Export.gov & BuyUSA.gov
• Market Access & Compliance (http://www.mac.doc.gov/)
• TradeNet Online (http://www.tradenet.com/)
• Outsourcing & Offshoring (http://www.outsourcingoffshore.us/)
• Port Connecticut (http://portconnecticut.com/webring.html)
• TradersCity Index (http://www.traderscity.com/board/)
• Export Services China (http://www.exportservices.be/china.htm)
• Foreign Trade Information System (http://www.sice.oas.org/)
• Cato Center for Trade Policy (http://www.freetrade.org/)
• Dialog TradeStat (http://www.tradstat.com/)
• TradeStats Express State Data
(http://tse.export.gov/SEDHome.aspx?UniqueURL=d4mlwl45qujiisqmbqjcn5ry-2005-2-
1-12-52-24)
• http://www.buyusainfo.net/
• Virtual World Trade Reference Room (http://www.ita.doc.gov/td/industry/otea/ref- 83
room.html)
Demographic data & data
collection issues
• Population • Methodology
– Age distribution • Collection time
– Urban & rural • Definitions
• Income (& income
distribution)
– Per capita
84
Where to find it (and who can
help)
• International agencies & NGO’s
• Government sources (national & local levels)
• Associations & not-for-profit organizations
• Market, industry, & company research reports
• Conferences, events, & exhibitions
• Universities, research centers & think tanks
– Identification
– Collections
– Case studies
• Experts
• Libraries: Public, academic & virtual libraries with
excellent business collections, research guides, or
links 89
• Press
International (and regional)
agencies and NGOs
• United Nations (http://www.un.org) • World Bank Group
(http://www.worldbank.org)
– UN System
• International Monetary Fund
(http://www.unsystem.org) (http://www.imf.org)
• Agencies within the UN • Regional Development Banks (ADB,
– Office of the High Commissioner EBRD, CDV)
on Human Rights • Regional Conferences and Cooperatives
(http://www.unhchr.ch/) – OAS, OECD, ASEAN, PAHO
• European Union
• Commissions (http://www.europa.eu.int)
– Links to agencies – Directorates General
(http://www.unece.org/stats/links. (http://europa.eu.int/comm/dgs_en.h
htm tm)
• Aid agencies, rescue missions,
– UN Economic & Social humanitarian efforts
Commission of Asia & the Pacific • Official Government Servers
(http://www.unescap.org) (http://www.gksoft.com/govt/en/)
• Specific publications • Statistical agencies
(http://www.ssb.no/english/links)
– Government Gazettes Online • US Census Bureau Statistical Agencies
(http://www.lib.umich.edu/govdocs/ International
gazettes/index.htm) (http://www.census.gov/main/www/stat_i
nt.html) 90
– EuroStat (part of Europa site)
Global and regional
resources
• Economist Intelligence Unit’s EIU’s latest (www.eiu.com)
• Central European Business Daily (www.cebd.com)
• NewsBase (http://www.newsbase.com/)
• Transitions Online
(http://www.tol.cz/look/TOL/home.tpl?IdLanguage=1&IdPublication=4
&NrIssue=161)
• East Europe and Russia News
(http://khan.interaccess.com/intelweb/eeurope.html)
• Central Europe Online (http://www.einnews.com/centraleurope/ )
• Corruption Perceptions Index (http://www.transparency.de)
• CIA World Factbook
• Country Information with sample country report
(http://www.countryreports.org/)
• EmbassyWorld.com
• BBC News Country Profiles
http://news.bbc.co.uk/2/hi/country_profiles/default.stm)
• Foreign Government Resources on the Web
(http://www.lib.umich.edu/govdocs/foreign.html)
• Local Economic Development Initiatives (http://www.ledis.co.uk/) 91
Associations & not-for-profit
agencies
• Trade associations • News
– International • Membership lists
– Regional • Online magazines &
– Single country e-newsletters
• Advocacy groups • Statistical data
– National level
– Cross-border
cooperation
– Local community
groups
• Topic-specific
96
Who issues market & industry research
reports (and how do I locate them)?
• International agencies, • Management consultants
governments, & NGOs • Accounting firms
• Government agencies • Securities analysts
• Associations – Investment banks
• Research organizations & – Commercial banks
think tanks – BestCalls.com & CallStreet.com
– NIRA’s World Directory of Think • Research from multiple
Tanks institutions
(http://www.nira.go.jp/linke/tt-
link/index.html) – Thomson’s Research Bank –
– US (http://www.nira.go.jp/linke/tt- Investext
link/lec/lec-179.html) (http://research.thomsonib.co
– Collections m/)
• PolicyFile • Individual firms
• Index of Urban Documents
(http://www.urbdocs.com) • Stock trading/data sites
– ResourceShelf’s DocuTicker • Sci/tech
(http://www.docuticker.com/)
97
Sci/tech research is different
• R&D • Standards
– NTIS – ISO
– Federal R & D (http://www.osti.gov/fedrnd/) (http://www.iso.org/iso/en/isoonline.fro
ntpage)
– Battelle – American National Standards Institute
– http://www.saibooks.com/rnd.html (http://www.ansi.org/)
• Conference proceedings – Standards Australia
(http://www.standardsaustralia.com/)
– Interdok – British Standards Online
• Quality/Benchmarking Best Practices (http://www.bsonline.bsi-
– American Productivity & Quality Center global.com/server/index.jsp)
(http://www.apqc.org) – HIS/Global (http://global.ihs.com/)
– American Society for Quality • TechSavvy.com
(http://www.asq.org) – IFAC.org (accountancy)
– Baldridge National Quality Program – Standardization resources
(http://www.quality.nist.gov/) (http://thinkstandards.net/resources.ht
– British Quality Foundation (http://www.quality- ml)
foundation.co.uk/) – ASTM Standards Worldwide
– EFQM.org (http://www.astm.org/cgi-
– Institute of Quality Assurance bin/SoftCart.exe/index.shtml?E+mystor
(http://www.iqa.org) e)
– Union of Japanese Scientists and Engineers – Techstreet.com (Thomson)
(http://www.juse.or.jp/e/index.html)
– Online Quality Resource Guide
(http://deming.eng.clemson.edu/onlineq.html)
– Qualitymag.com
– Best Manufacturing Practices 100
(http://www.bmpcoe.org/index.html)
Patents & trademarks
• Official government sites
– Intellectual Property Digital Library
• Reputable databases
(http://www.wipo.int/ipdl/en/index.jsp) – http://www.llrx.com/columns/rou
– European Patent Office ndup21.htm
(http://www.european-patent- – Micropat.com
office.org/onlinelinks/)
– UK Patent Office – http://www.questel.orbit.com/ind
(http://www.patent.gov.uk/) ex.htm
– Japan Patent Office – http://www.thomsonpatentstore.
(http://www.jpo.go.jp/)
net/derwent/index_ipr.html
– Canada
(http://strategis.gc.ca/sc_mrksv/cipo/ – IFI Claims Patent Database
welcome/welcom-e.html) (http://www.ificlaims.com/)
• http://patents1.ic.gc.ca/intro-e.html
– US
• Commercial patent search
(http://www.uspto.gov/web/offices/ac/i services
do/oeip/catalog/products/cassis.htm)
• http://www.uspto.gov/patft/
• Patent attorneys
• Patent Classification homepage
(http://www.uspto.gov/go/classification/)
• FreshPatents.com
• PatentLawLinks.com
• Patent Pending Blogs
101
(http://patentpending.blogs.com/)
Industry & company-specific case studies,
& management discussions
• Darden Case Collection (http://www.darden.edu/)
• Thunderbird Case Series (http://www.t-
bird.edu/faculty_research/case_series/index.htm)
• Harvard Business School case studies
(http://www.hbsp.harvard.edu/products/cases/collections.html) and
(http://harvardbusinessonline.hbsp.harvard.edu)
• INSEAD (http://www.insead.fr/facultyresearch/)
• COLIS/European Case Clearing House database
(http://www.ecch.cranfield.ac.uk)
• CasePlace.org
• Babson College Case Collection
(http://www3.babson.edu/Publications/Cases/Catalog/ )
• IMD Case Studies (http://www02.imd.ch/research/publications/)
• Knowledge@Wharton (http://knowledge.wharton.upenn.edu)
• HSB Working Knowledge (http://hbswk.hbs.edu/)
• Business Case Analysis (http://www.solutionmatrix.com/)
• Knowledge@Wharton (http://knowledge.wharton.upenn.edu) 102
Conferences, events, &
exhibitions
• Program • Sites with conference calendars
– Topics – Associations
– Speakers – Journals/newsletters
• Exhibitors – Individual publishers
• Schedule (http://www.wkap.nl/home/confsched/)
• Alerts – Academic institutions
– Conference Alerts • International Association of Fairs &
(http://www.conferencealerts.com) Exhibitions
• Exhibition halls in major cities (http://www.fairsandexpos.com)
• Trade show organizers • All Conferences
• Country-specific (http://www.allconferences.com)
• Industry-specific • Meetingsnet
– Finance (http://www.financial-
conferences.com/) (http://meetingsnet.com)
– Kalends from Reuters • ExpoWorld
(http://www.kalends.com/dotcom/th (http://www.expoworld.net)
isweek.htm)
– Business technology • Papers Invited
(http://www.techvenue.com/) (http://www.papersinvited.com/sear
103
ch/Search.asp)
Experts
• Subject listings
• Regional listings
• Experts.com
• Expert Witnesses (http://jurispro.com/expertList.asp)
• Yearbook of Experts - US
(http://www.yearbook.com/)
• Scholaruniverse.com
• Scholarly Societies Project (http://www.scholarly-
societies.org/)
• FANET News Sources
(http://www.facsnet.org/sources/newssources/)
• Experts & Services
(http://resources.martindale.com/mhes/index.jsp) 104
Academic business libraries
• Resouces on international Business • International Business Internet Links
(http://caxton.emich.edu/guide/guide.php?id (http://www.tarleton.edu/~library/internatvus_il.html)
=191) • InfoMine (http://infomine.ucr.edu/cgi-
• Academic Library Business Pages bin/search?category=busecon)
(http://www.lib.washington.edu/business/abl. • MSU-Ciber
html) (http://globaledge.msu.edu/ibrd/ibrd.asp)
• Business History • International/Country Studies
(http://www.let.leidenuniv.nl/history/res/bush (http://library.websteruniv.edu/country.html)
is/) • Internet Resources – UC at Berkeley
• Guide for Researching Business Topics (http://www.lib.berkeley.edu/BUSI/bbg18.html)
(http://business.library.wisc.edu/Research_ • Rutger’s University Research Guides
Guides/index.html) (http://www.libraries.rutgers.edu/rul/rr_gateway/rese
• Guide to Company Information Using Only arch_guides/busi/business.shtml)
the Internet – Company Research (http://tinyurl.com/m6cg)
(http://www.ithaca.edu/library/biblio/compan – International Business (http://tinyurl.com/m6cj)
ynet.htm)
• Simon Fraser University Research Guides
• International Business Resource (http://www.lib.sfu.ca/researchhelp/subjectguides/bu
Connection s/business.htm#3) &
(http://www.ibrc.bschool.ukans.edu/country_ (http://www.lib.sfu.ca/researchhelp/subjectguides/bu
resources/country_resources.htm) s/intlmkt.htm)
• Virtual International Business & Economic • University Libraries – University at Albany – SUNY
Sources (http://library.albany.edu/subject/business.html)
(http://library.uncc.edu/display/?dept=refere
nce&format=open&page=68) • Penn World Tables
(http://datacentre.chass.utoronto.ca/pwt/index.html)
105
Virtual libraries
• Wall Street Executive Library
(http://www.executivelibrary.com)
• Krislyn’s Strictly Business Sites
(http://www.strictlybusinesssites.com/)
• Phil Bradley’s Company & Business Information
(http://www.philb.com/bizlink1.htm) – out of date
• Martindale’s Reference Desk
(http://www.martindalecenter.com/)
• Washington Researchers International Information
(http://www.washingtonresearchers.com/public/InternetG
uide/InternetGuide.html)
• Library Spot (http://www.libraryspot.com)
• Virtual Pet Industry Research Desk 106
(http://www.virtualpet.com/industry)
What journalists uncover (and
where they publish)
• Wire services • Traditional database options &
– General news + business wires the Invisible Web
– Company News Group – – Database producers
European Corporate Press – Database vendors
Releases – Content aggregators
(http://www.companynewsgroup.c
om/) • Commercial sites with
• Traditional broadcasters & news business data & links
programs • e-zines
• Newspapers • Newsgroups, bulletin boards,
• Magazines chats & blogs
• Business journals – Scholarly discussions
– Management – Bloggator.com/business
• Trade journals (magazines & • Personalized news services
newsletters) – Clipping services
• Scholarly journals – Current awareness alerts
– Open Access – Corporate reputation monitors
107
Wire services
• Individual Web sites • BusinessWire.com
• Search engine indexing • USNewswire.com
and directory services
– http://dir.yahoo.com/business_
• AP
and_economy/companies/new • Reuters
s_and_media/news_services/
press_releases.html • PRNewswire
• Personalized news • Canadian Press
services News Service
• Business Web sites (http://www.cp.org/)
with feeds & links
• Traditional online
108
databases
Audio & video
• American Rhetoric Online Speech • Shadow TV
Bank (http://www.shadowtv.com/mo
(http://www.americanrhetoric.com/spe nitoring_2.html)
echbank.htm)
• Singingfish
• Federal News Service (http://www.singingfish.com/)
(http://www.fnsg.com/)
• CNN • MediaChannel
(http://www.cnn.com/video/netshow/) • DocuSeek
• Online NewsHour (http://www.docuseek.com/wc
(http://www.pbs.org/newshour/video/) .dll?docprocess~startsearch)
• OnDemand – Global Voices • Television News Archives
(http://www.wrn.org/listeners/stations/i (http://tvnews.vanderbilt.edu/)
ndex.php?CurrentLetter=1)
• Gary Price Speech &
• Salon Audio Transcript Center
(http://dir.salon.com/topics/audio) (http://www.freepint.com/gary/
speech.htm)
109
Think global, act local
• Television/radio networks • Transcripts
– BBC Online (www.bbc.co.uk) – News & Information via Streaming
Audio & Video
– BBC World News (http://www.freepint.com/gary/audio.
(http://news.bbc.co.uk/) htm)
• BBC News Programmes
(http://news.bbc.co.uk/1/hi/program – NewsIQ
mes/default.stm) • Links to stations
– BBC Radio On Demand – Live Radio & Television from
(http://www.bbc.co.uk/radio/aod/inde Around the World (http://broadcast-
x.shtml) live.com/)
– BBC News Advanced Search – Web Radio Online (http://www.web-
(http://news6.thdo.bbc.co.uk/hi/engli radio.com/in_list.cfm)
sh/static/advquery/query.htm) – World Radio Network
– BBC Monitoring (http://www.wrn.org/)
(http://www.monitor.bbc.co.uk/) – Radio Locator
• Specific news programs on those – vTuner
networks – NewsSearchPortal
• Joint ventures – WorldLinkTV
– MSNBC business video – World News Network
(http://www.cnbcdowjones.com/) (http://www.wn.com)
• Blinx.tv • World News Business
(http://www.businessjournal.com/)
• Feedroom 110
Newspapers
• International • Collections of links
– International Herald – Academic
Tribune – Commercial
• Regional reputation • Traditional “online”
– Wall Street Journal databases
(Asian edition)
• Content aggregators
• National
• Tools for Journalists
• Business (http://powerreporting.c
– Financial Times om/category/Alerts_for
• Local _journalists)
• Go direct
111
Magazines & newsletters
• Electronic versions of • MagPortal
print products • FindArticles
– Abbreviated versions of (Looksmart)
print (selected articles
• MetaPress
from print edition)
– Print version plus • Questia
• Interactivity • Biblioalerts
– Archives & full-text • Digital Librarian
• Access to multiple titles (http://www.digital-
with sophisticated librarian.com/)
search capability • Newsletter Access
– Traditional databases • Alternative Press
– Web-based services (http://altpress.org/) 112
• Created for the Web • Kiplinger Forecasts
Business & management journals
• Access to multiple titles • Available from
– Worldclass travel/promotional sites
(http://web.idirect.com/~tiger/n • Resources for
ews.htm)
management
– Intellisearch
(www.intellisearchnow.com) – MeansBusiness.com
– Business Publications Search – Bestofbiz.com
Engine
(http://www.bpubs.com) – Small businesses
• Value-added business data – Women-owned
available from print journals – Entrepreneurs
you know • Special issues
– Business Week Online – (http://www.specialissues
Global Business .com/lol/)
(http://www.businessweek.co
m/globalbiz/index.html) 113
– Forbes
Scholarly journals
• Peer review • Association of
• Individual publishers Learned and
• Content aggregators Professional Society
• Individual universities Publishers
• Consortia (http://www.alpsp-
• Open access collection.org/)
– Directory of Open Access
Journals (http://www.doaj.org)
• Highwire
– Lists Related to the Open (http://highwire.stanfo
Access Movement
(http://www.earlham.edu/~peter rd.edu/)
s/fos/lists.htm#actions)
– American Scientist Open • Project Muse
Access Forum (http://amsci-
forum.amsci.org/archives/) or
(http://muse.jhu.edu/)
mirror
(http://www.ecs.soton.ac.uk/~
harnad/Hypermail/Amsci/inde
x.html) 114
E-zines & discussion groups
• Serials in Cyberspace • Yahoo! Groups
(http://www.uvm.edu/~maclenn) (http://groups.yahoo.co
• American NewJour m) formerly Egroups
(http://gort.ucsd.edu/newjour) • Google Groups
• Electronic Journal Miner (http://groups.google.co
(http://ejournal.coalliance.org) m) formerly Dejanews
• CataList • Tile.net
•
(http://www.lsoft.com/catalist.html) Liszt
• Kovacs Directory of Scholarly and (http://www.topica.com)
Professional e-conferences • Beaucoup!
(http://www.kovacs.com/directory) (http://www.beaucoup.c
om/2comeng.html)
• PhDWeblogs
(http://phdweblogs.net/) • NetNews Tracker
(Usenet groups)
116
Trade publications
• Directories • Traditional vs. created
– General business
directories for the Web
• Global – Comprehensive?
• Regional
• Country-specific
– Accurate?
• Local – Up-to-date?
– Industry specific
• Industry Web sites with • Journals, magazines,
company & newsletters
listings/directories
– Annual reviews
– Index to special issues
– Lists & rankings
• Databases that permit
field screening 117
Structure of an industry
• Companies
• Market analysis
• Products
• Customers
• Trends
• Import/export activity
• Distribution methods 118
Typical questions: Marketing and
industry overview
• Which firms are the competition and what
are their comparative market shares,
growth prospects, and overall marketing
strategies?
• What trends/developments are taking
place within the industry and what is their
(likely) impact on each company?
119
Industry data collection issues
• Definition of an industry
– Description/line of business
– International and national codes
– Product/Vendor codes
• Measure performance
– Terminology employed
• Accounting standards
• Characteristics of a company set
– Ratios
• http://www.bized.ac.uk/compfact/ratios/index.htm
• Statistics for benchmarking
– BizStats.com
120
Industry & manufacturing favorites
• Industrial News Alerts • and Snapshot International Industry Search
(http://www.industrialinfo.com/index.jsp) (http://www.snapshotsinternational.com/index.ph
• TheManufacturer.com p?mmodule=industry)
• CorpTech
• Alacra Industry Spotlights
(http://www.alacrawiki.com/index.php?title=Alacra_In • Industries – Reuters
(http://www.investor.reuters.com/IndSectList.asp
dustry_Spotlights) x?indtrgpage=%2findustries%2findhighlights%2fi
• Current Industrial Reports ndustrycenter&target=%2findustries%2findhighli
(http://www.census.gov/cir/www/alpha.html) ghts%2fbrowseindustries%2findbysectors&indsc
• Industry Profiles – 2004 rpage=%2f%2findustries)
(http://www.itds.treas.gov/commodityprof.html) • Resources for Industry Analysis
• FirstResearch.com (http://www.lib.duke.edu/reference/subjects/busi
ness/industry.htm)
• BizMiner.com • Industry Data Finder
• ValuationResources.com (http://www.rh.edu/library/industry/industry.htm)
• IndustryLink • Industry Sector Information from RBA
• IndustryWeek.com (http://www.rba.co.uk/sources/industry.shtml)
• Penn State Libraries Industry Research Guides
• WWW Manufacturing Sites (http://www.libraries.psu.edu/business/industryg
(http://www.twi.co.uk/j32k/unprotected/band_1/manu uides/default.htm)
flinks.html)
• Industry EU Catalogue (http://www.industry-
• ResearchConnect.com eu.com/)
• Global Industry Analysis (http://www.strategyr.com/) • Baker Library Research Guides
• Material Data Sheets (http://www.library.hbs.edu/guides/#3)
(http://www.matweb.com/index.asp?ckck=1) • SPG Media (http://sites.spgmedia.com/)
• Trade.gov Manufacturing & Services • Industry Information
(http://www.trade.gov/mas/) (http://www.ita.doc.gov/td/industry/otea/submen
u3.html)
• Industry & Market Reports from Thomson-Gale
(http://goliath.ecnext.com/coms2/page_subscribe_in • Yahoo!
dustries) – http://biz.yahoo.com/ic/ind_index.html 121
– http://biz.yahoo.com/ic/
My favorites: Statistics
• Business Statistics • Internet Glossary of
(http://www.bizstats.com/) Statistical Terms
• GlobalEdge (http://www.animatedsoft
(http://globaledge.msu.ed ware.com/statglos/statglo
u/ibrd/busresmain.asp?R s.htm)
esourceCategoryID=10) • Elementary Concepts in
• Statistical Resources on Statistics
the Web (http://www.statsoft.com/t
(http://www.lib.umich.edu/ extbook/esc1.html)
govdocs/stats.html) • WWW Virtual Library
• Statistics Sources (http://www.stat.ufl.edu/vli
(http://www.rba.co.uk/sou b/statistics.html)
rces/stats.htm) 122
Small business, women-owned
businesses, and entrepreneurship
• All-biz.com • SOHO Online (http://www.soho.org/)
• AllBusiness.com • StartBusiness.co.uk
• Aurora’s Business Women’s Diversity Network • PowerHomeBiz.com
(http://www.busygirl.co.uk/home.asp) • EnterWeb.org
• Business support, information, and advice • Business Women’s Business Plan Workbook
(http://www.nyc.gov/html/sbs/nycbiz/downloads/pdf/the_plan.pdf)
(http://www.businesslink.gov.uk/bdotg/action/home?&domain=www.busine
sslink.org) • Incorporating a business (http://www.bizfilings.com/learning/index.asp)
• Internet assistance, business advice (http://www.isbc.com/Index.cfm)
• Business Zone (http://www.businesszone.co.uk/)
• Small Business Library (http://www.bizoffice.com/library/library.html)
• CatalystWomen.org • Starting a small business – Business Plans (http://www.bplans.com/st/)
• CCH Business Owner’s Toolkit (http://toolkit.cch.com/text/P02_9000.asp) • Microsoft Small Business Center
• Center for Women & IT (http://www.umbc.edu/cwit/) (http://www.microsoft.com/smallbusiness/hub.mspx)
• Center for Women’s Business Research (http://www.nfwbo.org/) • National Small Business Association (http://www.nsba.biz/)
• Center for Women’s Global Leadership (http://www.cwgl.rutgers.edu/) • National Women’s Business Council (http://www.nwbc.gov/)
• NYPL Business Owner’s Manual
• D&B’s small business center (http://www.do- (http://www.nypl.org/research/sibl/smallbiz/business/writing/writing_intro.
business.net/microsite/ipp/entry.asp?l=501) html)
• Entrepreneur.com • Sample Business Plans (http://www.bplans.com/sp/businessplans.cfm)
• Entrepreneur’s Startup Kit (http://www.entrepreneur.com/toolkit) • Small Business Startup Guide
• HBS Entrepreneurs (http://www.hbs.edu/entrepreneurs/) (http://www.sba.gov/starting_business/startup/guide.html)
• Small Business Regulations
• Kauffman eVenturing (http://www.sba.gov/starting/regulations.html)
(http://www.eventuring.org/eShip/appmanager/eVenturing/eVenturingDeskt
• SBA Office of Advocacy (http://www.sba.gov/advo/)
op)
• Small Business Websites that Work
• Office of Entrepreneurial Developmnet (http://www.onlinewbc.gov/) (http://www.sean.co.uk/books/sbwtw/index.shtm)
• Global Information Network for SMEs (http://www.gin.sme.ne.jp/) • SmallBusiness.FindLaw.com
• Institute for Women’s Leadership (http://www.womensleadership.com/) • SBA Start-Up (http://www.sba.gov/starting_business/)
• Finance Resources from Krislyn’s Strictly Business Sites • Small Business Advancement (http://www.sbaer.uca.edu/)
(http://www.strictlybusinesssites.com/fin.htm) • Small Business & Self-Employed (http://www.irs.gov/businesses/small/)
• MoreBusiness.com • Small Business Resources for Women in Business
(http://www.womanowned.com/)
• Tripod Small Business (http://www.tripod.lycos.com/smallbiz/index.html)
• SmaillBusinessTrends.com
• SmallBusiness.com • Federation of Small Business (http://www.fsb.org.uk/)
• Small Business Resource Center (http://www.onebiz.smartonline.com/) • The Hartford’s Small Business Insurance Center
• Network (http://www.bwni.com/) (http://sb.thehartford.com/)
• Small Business Service • Small Business Facts 2006 (http://www.census.gov/Press-
(http://www.sbs.gov.uk/sbsgov/action/home?&domain=www.sbs.gov.uk) Release/www/releases/archives/facts_for_features_special_editions/006
601.html)
• Industry Specific Business Guides and Business Profile Supports, Missouri • Yahoo! Small Business (http://smallbusiness.yahoo.com/)
Small Businss Development Centers
(http://www.missouribusiness.net/iag/index.asp)
123
Funding a business
• Small Business Funding • http://www.efinancialnews.com/pen/
(http://www.4smallbusiness.com/) • CanadaVC.com
• European Venture Capital • NVST.com
Association • S&P Leveraged Commentary & Data
(http://www.evca.com/html/home.a (http://www.pmdzone.com/)
sp) • PWC MoneyTree Report
• http://privateequity.dowjones.com/ (http://www.pwcmoneytree.com/money
• National Business Incubation tree/index.jsp)
Association (http://www.nbia.org/) • PrivateEquityWeek.com
• http://www.buyoutsnewsletter.com • InternetNews Venture Capital
• Capital Growth Interactive (http://www.internetnews.com/new/vc.c
(http://www.capitalgrowth.com/) gi)
• Venture Capital Journal
• Directory of venture capital firms (http://www.venturecapitaljournal.net)
(http://www.vfinance.com/)
• Venture Economics
• European Venture Capital Journal • National Venture Capital Association
(http://www.evcj.com/) (http://www.nvca.com/)
• VentureXpert • Capitaliq.com (from S&P)
(http://vx.thomsonib.com/NASApp/
VxComponent/VXMain.jsp) • Deal Flow
(http://www.businessweek.com/the_thr
Venture Capital Firms Directory ead/dealflow/) 124
(http://www.vcfv.com/)
• TheDeal.com
Accounting and tax favorites
• AccountantsWorld.com • PriceWaterhouseCooper’s Comperio free trial
• Accounting & Finance (http://www.pwcglobal.com)
(http://www.bized.ac.uk/fme/1.htm) • SmartPros Accounting
• AccountingEducation.com (http://accountingnet.com/)
• AccountingWEB (http://www.accountingweb.co.uk/) • Tax & Accounting Sites Directory
(http://www.taxsites.com)
• AICPA.org & CPA2biz.com
• WebCPA
• Chartered Institute of Taxation
(http://www.tax.org.uk/) • http://accounting.rutgers.edu/
• Accounting Research Network
• CPA.net (http://www.ssrn.com/arn/index.html)
• Federation of Tax Administrators • State Government Tax Collection
(http://www.taxadmin.org/) (http://www.census.gov/govs/www/statetax.html)
• Gray’s Inn Tax Chambers (http://www.taxbar.com/) • State Tax Central
• http://www.irs.ustreas.gov (http://www.statetaxcentral.com/)
• Accounting Research Manager – CCH free trial • TaxAnalysts.com
online • Tax Database World
(http://www.accountingresearchmanager.com) (http://www.lawresearch.com/v2/dbtax8a.htm#to
a)
• Accounting Terminology Guide
(http://www.nysscpa.org/prof_library/guide.htm) • International Tax and Investment Center
(http://iticnet.org/)
• Institute of Chartered Accountants in England & • AuditNet.org
Wales (http://www.icaew.co.uk)
• AccountancyAge.com
• International Federation of Accountants • Europa
(http://www.ifac.org/index.tmpl) (http://europa.eu.int/comm/internal_market/acco
• Learning Materials – Accounting unting/ias_en.htm)
(http://www.bized.ac.uk/learn/accounting/index.htm) • Robert Half Finance
• Lex Mundi International Tax Desk Book (http://www.roberthalffinance.com/)
(http://www.lexmundi.com) • International Financial Reporting Standards
• Lectures in Accountancy (http://www.iasplus.com/country/useias.htm)125
(http://newman.baruch.cuny.edu/digital/saxe/toc.ht • Tax Policy Center
m) (http://www.taxpolicycenter.org/home/)
Sources for information re:
corporate governance
• BoardroomInsider.com • Institutional Shareholder Services Corporate
• Business for Social Responsibility Governance Blog
(http://www.bsr.org/) (http://www.issproxy.com/index.jsp) & ISS
• Corporate Board Member Magazine Governance Center
(http://www.boardmember.com/) (http://www.issproxy.com/governance/public
ations/governanceweekly.jsp)
• Corporate Directors Forum • International Finance Corp
(http://www.directorsforum.com/) (http://www.gcgf.org/)
• Corporate Governance • Investor Responsibility Research Center
(http://www.corpgov.net/) (http://www.irrc.org/)
• Corporate Monitoring • Society of Corporate Secretaries
(http://www.corpmon.com/) (http://www.governanceprofessionals.org/sit
• Corporate Responsibility es.shtml)
(http://www.datacenter.org/research/corpr • Corporate Governance Links from the
esponsibility.htm) Corporate Library (http://www.lens-
• DirectorsandBoards.com library.com/)
• European Corporate Governance • HBS Corporate Governance
Institute (http://www.ecgi.org/) (http://www.law.harvard.edu/programs/olin_c
• Executive Paywatch enter/corporate_governance/)
(http://www.aflcio.org/corporatewatch/pay • Business Roundtable Task Force
watch/) (http://www.businessroundtable.org/taskForc
• Free Complete Toolkit for Boards es/index.aspx#CorporateGovernance)
(http://www.managementhelp.org/boards/ • Social Investment Forum
boards.htm) (http://www.sriadvocacy.org/)
• Global Reporting Initiative • Weinberg Center
(http://www.globalreporting.org/) (http://www.lerner.udel.edu/ccg/first.htm) 126
Searching for company
information
• Prospecting • Managing
• Soliciting – accounts
– new business – risks
– related business • Analyzing
– more business – competitors
– clients/customers
– comparables
127
A level of progression
• Identifying companies within an industry
segment
• Verifying basic company information
• Obtaining an overview of a company
• Building an in-depth profile
128
Defining the company
• Legal status
– Public vs. private/listed vs. unlisted
– Stock vs. mutual
• Corporate affiliation/relationships
– Parent or subsidiary
– Headquarters location
– Joint venture partnership
• Domestic or foreign-based
– State/country of domicile 129
– License to operate
Sources for lists
• Embassies & Chambers of Commerce
– International Bureau of Chambers of Commerce
(http://www1.usa1.com/~ibnet/ibcchp.html)
• Trade associations
– http://info.ASAEnet.org/gateway/OnlineAssocslist.html
– Associations on the Net at http://www.ipl.org/ref/AON
• Industry Web sites with company directories
• Trade publications
• Databases that permit fielded screening
• “Telephone” directories
• Lists and rankings
130
Profiling companies & market
activity
• InfoWiz • .xls
(www.infowiz.com) (http://www.alacra.com)
• Peerscape (D & T) • Securities Data
• InvestorNet (http://thomson.com/fina
(www.researchmag.com) ncial/fi_investbank.jsp)
• Stocksmart.com • Sheshunoff
• Reesegroup • Mergerstat
• Wall Street City • Hemscott.net
• Hoovers • IPO Central
• S&P vs. Mergent • IPO Prospectus Web
(http://www.ipopro.com)
131
Company directories on the Web
• Web directory services • Associations
– EiNet • Commercial industry sites
(http://www.galaxy.com/directory/21191/
) – Company & Telephone Directories
– Open Directory (http://www.rba.co.uk/sources/directs.
(http://www.dmoz.org/Business/Resources/ htm)
Directories/)
– 1800miti.com
– Region & country-specific Web search
directories – UK business directory listings
• Credit rating services (http://www.kempsgold.co.uk)
– Dun & Bradstreet – ABC Francais (http://www.abc-d.fr)
– Zapdata – BizLink International Directories
• Business directories (http://www.bizlink.org/category2.asp
?cat=5&catID=5&subcat=117)
– Kompass
– Thomas Global Register Europe – Business Information – Telephone
(http://www.tremnet.com/) Directories
– Corporate Affiliations (http://www.philb.com/bizlink1.htm#ph
– Company Profiles of US Manufacturers one)
(http://www.mnileads.com) – Infobel World
– ThomasNet (http://www.infobel.com/world/)
– InfoSpace
– InfoUSA
– USAData
132
Telephone directories
• ComFind • Lycos WhoWhere
• Big Yellow (http://www.whowhere.com/)
• LibrarySpot Phone Books • BigFoot
(http://www.libraryspot.com/ph • Research It!
onebooks.htm) (http://itools.com/research-it)
• 50states.com
• WorldPages
• 192.com (for UK)
• New Interactive Yellow Pages • Internet Address Finder
(http://www.niyp.com) (http://www.iaf.net/)
• Mapsonus.com • PeopleFinders
• Switchboard.com • SuperPages.com
• CompaniesOnline.com • The Ultimate Yellow Pages
(http://yp.lycos.com/default.asp (http://www.theultimates.com/yellow/)
?SRC) • Melissadata
• InfoSpace (http://www.melissadata.com/lookups
/index.htm)
• BigBook • ZoomInfo.com
133
Verifying company descriptions
• Directory-level data
– Print vs. online approach
– Traditional databases vs. Internet
• Company identifiers
– Name
– Ticker symbols
– Identifying numbers
– Standard numbers
134
What the company itself tells you
• Company data: • Press releases
Official or not • Current employees
– Annual reports • Advertising
– 20-F filings
• Classifieds
• On their website
• At exhibitions
– In-house organs
– Links from/to
135
Company data: Official and not
• Annual reports • Plant expansions
• Official financial filings • State boards of equalization
– Filings explained • Secretaries of states
• www.sec.gov
• Stock exchanges (http://www.world- – http://www.nass.org/sos/sosflags.html
exchanges.org/wfc/home.asp) • State Business Filings Database
• Direct from company (on (http://www.llrx.com/columns/roundup29.htm)
website/investor relations page)
• Commercial sites • Catalog of searchable IP databases
– SECinfo.com maintained by government, academic
– http://edgarscan.pwcglobal.com/ and institutional sites, as well as
servlets/edgarscan commercial sites
– Annualreports.com (http://www.llrx.com/columns/roundup26.htm)
– Pro.edgar-online.com • Court cases
» http://pro.edgar-
online.com/people/people • Bankruptcies, judgments & liens
Search.asp • Foreign Company Data
• Stock trading/data sites (http://www.mceachin.com/Foreign.htm)
• Regulatory agency filings • Thomson
• Tax records
• Bureau van Dijk – M&A, IPO, JVs,
• Secured transactions (UCC filings & Private Equity deals
certificates)
• Corporation & limited partnership records
(http://www.zephus.com/cgi/template.dll
?freetpl=frame.tpl&product=24&page=S
• Patents & trademarks uiteProductPage.asp&productname=ZE
• Census data PHYR)
• Capital IQ from Standard & Poor’s 136
• Compustat from S & P
Screening and profiling
• Public/private • Fortune Company Profiles
(http://money.cnn.com/magazines
(Listed/unlisted) /fortune/)
• Financials • Corporate Information from
Wright Investors’ Service
• Geography (http://www.wisi.com)
• Performance • Hoovers Online
(http://www.hoovers.com/freeuk/)
• Size • EuroInfoPool
• Industry segment (http://www.euroinfopool.com/)
• Vault Reports
• Product • Wetfeet
description/codes • CarlsonOnline
139
Investing, Charting & Money
Market Funds
• ValueLine
• BigCharts.com
• Bloomberg
• Boursorama
• Business for Social Responsibility
(http://www.bsr.org/)
• Investor Responsibility Research Center
(http://www.irrc.org/)
140
Finding out about individuals
associated with a firm/organization
• Marquis Who’s who • Biographical Dictionary
(http://www.marquiswhoswho.com/) (http://www.s9.com/)
• Who’s Who Online (http://www.whoswho- • Biography.com
online.com) • Biography from Infoplease
• Biography.com (http://www.infoplease.com/people.h
• Notable Citizens of Planet Earth tml)
Biographical Dictionary • Biogs.co.uk
(http://s9.com/biography/) • Peoples Archive
• Articles or speeches by and about target of (http://www.peoplesarchive.com/)
investigation • PeopleSpot.com
• Electronic Biographies Web Guide • Researching People on the Internet
(http://library.gmu.edu/resources/e- I
biography.html) (http://www.ojr.org/ojr/technology/10
• Forbes.com People Tracker 27538596.php)
(http://www.forbes.com/cms/template/peop • Researching People on the Internet
letracker/index.jhtml) II
• Time Most Influential People (http://www.ojr.org/ojr/technology/10
(http://www.time.com/time/2006/time100/w 28068074.php)
alkup/) • Sutter’s Who’s Who
• Find the Right Executive Decision Maker (http://www.whoswho-sutter.com/)
(http://www.idexec.com/) • Who2.com
• Finding People Information Blog • Ziggs.com
(http://www.findingpeople.info/) 141
A wide array of online people and
business tracking services
• Telephone listings • Nexis
• Credit history • Accurint
• Real estate holdings • Forbes.com People
• Medical conditions Tracker
• Legal entanglements (http://www.forbes.co
m/cms/template/peopl
• Driving and motor etracker/index.jhtml)
vehicle records
• Search Systems
• Professional licenses
• Googling
– Example: Licensee
Status Inquiries
(http://www.dre.ca.gov
/licstats.htm) 142
Commercial services
• ChoicePoint • Metropolitan Reporting
(http://www.choicepoint.com) Bureau, Inc. Services for the
– AutoTrack Insurance Claims Industry
(http://www.dbt.net) (http://www.metroreporting.co
• Knowx.com m)
• Medical Information Bureau • Public Data Corporation
(http://www.mib.com) (http://www.pdcny.com)
• PrivacyGuard • Record Information Services
(http://www.privacyguard.com) (http://www.public-record.com)
• Employee screening • DCS National Inquiry System
(http://www.screennow.com/e (http://www.dnis.com)
mployment/) • USSEARCH.com
143
Credit bureaus
• Dun & Bradstreet (dnb.com)
– Small Businesses
(http://smallbusiness.dnb.com/Default.asp?bhcd2
=1145819085)
– Market Insight (http://www.dnbmi.com)
• Experian (formerly TRW)
– BizInfo Online
(http://www.experian.com/products/bizinfo.html)
• Equifax
• Infocheck - now part of Equifax Europe
(http://www.infocheck.co.uk)
144
• TransUnion Credit Reporting System
What’s helpful to know before
you begin
• Full and correct name • Living or dead?
• Date of birth – Obit Finder
(http://www.legacy.com)
• Social security
– Obituary Daily Times
number (http://www.rootsweb.co
• Neighbors and m/~obituary )
relatives • Last known address
• Hobbies • Nationality
• Marital status
• Schools attended
145
Motor vehicle records
• Department of Motor Vehicle Records
– Produce a list of vehicles owned by an individual
or business (year, make, model)
– Match registered and legal owners of vehicle by
license plate number of VIN
– Provide a driving performance history for an
individual
• Vehicle History Report
(http://www.vehiclehistory.com)
• Insurance Information Exchange
(http://www.iix.com)
146
Selected business information
websites
• “Traditional” online • Credit rating services
resources – Moodys.com
– EIU – Standard & Poor’s
– Factiva – Duff & Phelps
– Competitive Intelligence – Dun & Bradstreet
Professional Resources – International
from Nexis.com
(http://www.lexisnexis.c
om/Cipro/)
– OneSource
147
General business & investment sites
with industry data and links
• CEO Express • 123Jump
• Competitive Intelligence Links • Money.cnn.com
(www.fuld.com) – Company research
– Industry Watch
• Briefing.com
• Researchmag.com
• OneSource • Stocksmart.com
(www.onesource.com)
• Wall Street City
• TheStreet.com • Carlson Online
• INVESTools • Digital Look Investor Centre
• Thomson MarketEdge (http://companyresearch.digitallook.co
(www.marketedge.com) m/?username=&ac=)
• Investor Guide • Euroland
(www.investorguide.com) • The Motley Fool (http://www.fool.com
or http://www.fool.co.uk)
• The Financial Center
• Global-Investor
(www.tfc.com)
• DailyStocks
• First Call • Investment Promotion Network
(http://www.firstcall.com) (http://www.ipanet.net/infores/)
• Seeking Alpha • MSN Money
• Corporate Library Companies & CEOs
148
Wall Street freebies (and premium
services you can afford)
• Stockmaster (http://www.stockmaster.com)
• The Investment FAQ home page (http://invest-faq.com)
• Investor Guide (http://www.investorguide.com)
• Unofficial Directory of Nasdaq SmallCap Stocks on the
Web (http://financial.spiders.com)
• The Financial Center (http://www.tfc.com)
• Legendary Investor Selections (http://worthnet.com)
• Avid Trading Company (http://avidinfo.com)
• Invest$Link (http://www.fn.com/links.html)
• Quote.com (http://www.qnews.com)
• Stock Research Group (http://www.stockgroup.com)
• StockSmart (http://www.stocksmart.com)
149
• Wall Street Executive/Canadian CEO
Selected bibliographies, guides,
and books
• Business Information Searcher
(http://www.dataresources.co.uk/bissampl
e.htm)
• Competitive Intelligence Research Guide
• Helicon’s Articles and Book Reviews on CI
and Related Topics
• Business Statistics on the Web
• Super Searchers on Competitive
Intelligence 150
Thank you, and feel free to be
in touch!
Barbie E. Keiser
barbieelene@att.net
The CI Process
Compile Analyze
INFORMATION KNOWLEDGE
COLLECT DATA
Communicate
Apply Act
INTELLIGENCE DECISION RESULTS
Decision maker
152
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