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Jesse Kendall 123 Elm Street Miami, FL 33183 email@example.com 305-555-5555 OUTSTANDING OPERATIONS MANAGER Committed to exceptional leadership and performance excellence Results-driven management professional with extensive experience impacting organizational performance by shaping and advancing corporate strategy to drive profits and maximize organizational growth. Dynamic leader with expertise in multimillion dollar budget administration and leading large workforces in execution of strategic operational plans and top-priority initiatives. Consistently exceed challenging expectations. AREAS OF E XCELLENCE Restructuring/Reorganizing Planning/Organizing Negotiations Budget Administration/Forecasting Performance Improvements Benchmarking Personnel Leadership/Development Collaboration/Team Building Resource Management P ROFESSIONAL E XPERIENCE STORE DIRECTOR, ABC Stores, Miami, FL – 20xx to Present Set strategic direction and manage operations through a team of 22 mid-level and floor-level managers for this privately owned $90 million 240 sq. ft. supercenter retail operation with 340 staff across a union environment. Establish challenging performance expectations and oversee all grocery, perishable, general merchandise, garden center, gas station, and customer service functions as well as $600,000 in food and general merchandise inventory. DELIVERED RESULTS: • Exceeded sales objectives by 5% and profits by over 9% in 20xx while cutting labor costs by $155,000 from previous year. Surpassed profit goals by 6.5% in 20xx while cutting labor costs by $430,000. • Increased sales by $1 million and reduced stock loss 40% by executing key merchandising strategies. • Improved customer service scores significantly by developing and delivering customer service training sessions based on rigorous new customer standards; created a friendly selling culture across operations. STORE DIRECTOR, BCD Stores, Miami, FL – 20xx to 20xx Implement merchandising strategies that ensure optimal conditions across the operation. Devise strategies to execute a major corporate leadership restructure and complex store remodel. Conceptualized and developed a corporate-level military recruiting concept design that is currently in testing across the organization. DELIVERED RESULTS: • Selected over 16 peers to the Store Director position despite possessing minimal retail experience; graduated second in the Store Directors’ training program class, earning the highest PsyMax score in company history. • Gained recognition for one of the first gas stations across the state to field flex fuel capacity. • Represented the store through involvement in community events, including Relay for Life, Toys for Tots, Shop with a Hero, and local fund-raiser events. Served the police and firefighter departments, a semi-professional hockey team, and local high school athletics. EDUCATION Bachelor’s Degree of Business Administration, XYZ University, Miami, FL, 20xx
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