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JESSE KENDALL 123 Elm Street. • Miami, FL 33183 • Home: (305) 555-5555 • Cell: (305) 444-4444 • firstname.lastname@example.org TECHNICAL WRITER Passion for brilliant verbal/written communications, persuasive presentations, and meticulous research. Ambitious technical writer; highly qualified in developing technical instructions and standard operating procedures with exceptional leadership skills to effectively resolve problems in a deadline-driven environment. Interact easily with people of diverse backgrounds, cultures, and professional levels. Certificate in Technical Writing • Member, Society for Technical Communication EXCEPTIONAL TECHNICAL WRITING Senior Technical Writer — Contract, ABC INFORMATION TECHNOLOGIES, Miami, FL, 20xx to 20xx Created technical, training, and help documentation supporting software/hardware projects for a company providing solutions to businesses, the telecommunications industry, governmental agencies, and the military. Developed online help tools and GUI designs supporting projects for the company’s core business lines. Created and executed test scripts, evaluated user interfaces, and partnered with the development team to remediate issues. • Reduced new hire learning curves by implementing a Knowledge Tree supporting the company’s Web site. • Delivered online help tool for a control center supporting audio, video, and data feeds on time and under budget. • Standardized interdepartmental practices by creating and disseminating a company Style Guide. Senior Technical Writer — Contract, BCD COMMUNICATIONS, Miami, FL, 20xx to 20xx Planned, authored, and coded HTML-based help systems supporting Web applications for a leading provider of telephone directory services. Gathered requirements, mapped frameworks, and created reference and help documents. Analyzed GUI process flows to improve navigability and usability. Implemented logical and spatial restructuring. • Improved quality of coded products and reduced resources spent on post-development “bug fixes” by introducing the practices of user interviews, rapid prototyping/testing, and task analysis throughout the development process. • Aided development of departmental editing and Web publishing best practices. Technical Writer — CDE FOOD STORES, Miami, FL, 20xx to 20xx Recruited to full-time position following a successful internship. Created and maintained all training materials for associate and managerial level training classes. Conducted training courses for new hire orientation, workplace safety, customer service, and numerous department-specific needs. Scheduled trainees into Management Program. • Performed needs analysis and designed new class for Customer Service Desk associates. • Revamped three-day Cashier training class as a result of needs analysis. • Assisted in designing Western Union compliance training. • Created training manual for temporary cashiers in preparation of possible strike. • Assisted with all store openings and coordinated training delivery for new employees. • Earned Above and Beyond Award in September 20xx. EDUCATION & CREDENTIALS Bachelor’s Degree in Computer Science, XYZ University, Miami, FL, 20xx Associate’s Degree in English, XYZ College, Miami, FL, 20xx
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