Systems Support Analyst Resume Example by mplett

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									JESSE KENDALL                                                    123 Elm St • Miami, FL 33183 • (305) 555-5555 • jkendall@notmail.com

SYSTEMS SUPPORT ANALYST: Seasoned professional with more than four years of experience providing support for enterprise level
systems in a 24/7 environment. Accomplished hardware expert with extensive background in builds, upgrades, and troubleshooting. Highly
effective help desk analyst with superior skills in remote support of software and connectivity issues. Knowledgeable in industry-dominant
programming languages.

STRENGTHS:                  • System Builds & Installs                    • Tier I & II Support               • QA Testing
                            • Migrations & Deployments                    • Special Projects                  • Help Desk
                            • Hardware Repair & Upgrades                  • Backup & Recovery                 • Problem Solving


PROFICIENCIES:
 OS/Platforms:                MS Windows 9x/NT/2000/XP/2003 Server & Workstation, UNIX
 Applications/Tools:          Exadel/Eclipse, Ghost, Macromedia Dreamweaver, MS Office Suite (Access, Excel, Outlook, PowerPoint,
                              Word), SMS, Symantec AV
 Networking:                  LAN/WAN/RAS/VPN, DHCP, DNS, TCP/IP
 Languages:                   C, C++, HTML, Java, JavaScript, SQL, VB
 Hardware:                    PC-based desktops, laptops, PDAs, Blackberry handheld, file, mail, and domain servers


ACHIEVEMENTS:
ABC FINANCIAL, Miami, FL, 20xx to Present
Senior Systems Support Analyst: Provide hardware, software, and connectivity expertise supporting more than 10,000 users at
multiple physically diverse locations in a 24/7 Windows 2000/2003 environment. Support on-site and remote users for software issues
via the Help Desk. Perform hardware maintenance, repair, upgrade, and diagnostics, including software, patches, and operating
system installs. Build and deploy new server and workstation equipment. Serve as “runner” to resolve complex hardware issues at
workstation.
     • Served as integral team member during site-wide PC upgrade project. Saved all user data and personal settings; performed
       build. Ensured full operability and access to authorized programs, systems, and network resources. Completed the highest
       number of upgrades in group and received the highest user satisfaction performance rating.
    •   Assisted with development and implementation of the E-Forms purchasing and ticket tracking web site that eliminated paper
        processing. Developed page in HTML using Outlook and a HEAT database. Currently upgrading to Java to allow server-side
        scripting.
    •   Achieved a 90% success rate for first-call issues resolution.

BCD ENTERPRISES, Miami, FL, 20xx to 20xx
Systems Support Analyst: Directed personnel engaged in the assembly of custom computer systems; ensured operational
compliance with productivity and quality standards. Assessed connectivity issues; installed and configured TCP/IP, the Simple Network
Management Protocol (SNMP), the Dynamic Host Configuration Protocol (DHCP), Windows Internet Name Service (WINS), and
Domain Name Service (DNS) within environments utilizing frame relay network communications topology. Provided technical support;
resolved hardware/software issues via telephone and on site.


EDUCATION:
Bachelor of Science Degree in Computer Information Systems (20xx), XYZ University, Miami, FL
Professional Development: Advanced PC Troubleshooting

								
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