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123 Elm Street 305-555-5555 JESSE KENDALL Miami, FL 33183 email@example.com SYSTEMS SPECIALIST: Tech-savvy Systems Administrator with ten years of experience managing, supporting, and maintaining secure networks and mission critical proprietary systems. Expert at designing, deploying, and upgrading custom business solutions and technical infrastructure. Experienced project leader fully versed in the concept through cutover development life cycle. Visionary planner effective in creating strategic networking, telecommunications, and Web plans in support of business growth. Core competencies include: • System Development Life Cycle • Disaster & Recovery Plans • LAN & WAN Implementation • Project Management • Network Security • Software & Hardware Deployment • Network & Systems Administration • Strategic Planning • Database Design & Implementation • Systems Deployments & Integration • Vendor Management • Performance Tuning • Technical & User Documentation • Cost Control • Policies & Procedures Development . ACCOMPLISHMENTS S Systems Specialist | ABC, INC., Miami, FL, 20xx to Present Provide hardware, software, and networking support to over 1500 users internationally. Plan and expedite semiconductor builds used in the order fulfillment process. Administer, maintain, repair, upgrade, and install business critical systems and networks. Serve as backup to Product Control Planner. Collaborate with multi-disciplinary teams of engineering, sales, and functional business owners for enhancement and upgrade projects. Fulfill customer orders from inventory and manage stock room. Expedite production through the HiRel ERP/ERM system. Compile and present periodic production reports. • Evaluated departmental production needs and recommended development of a new MS Access based system using ODBC to connect to an SQL server. Led implementation that resulted in a 30% efficiency improvement in order tracking, production monitoring, and reporting. Systems Specialist | BCD COMPANY, Miami, FL, 20xx to 20xx Supported more than 120 users with hardware, software, and connectivity issues. Maintained all network hardware. Served as liaison with business managers, vendors, and IT management to plan enhancements and resolve chronic issues. Administered company backup/recovery plan. • Served as key team member for design and deployment of IP/SPX gateway for Novell network. . EDUCATION S B.S. in Computer Science (Expected 20xx), University of XYZ, Miami, FL A.S. in Computer Science (20xx), XYZ Community College, Miami, FL . TECHNICAL S Certifications: Microsoft Certified Systems Engineer (MCSE), PC/LAN Technical Specialist OS/Platforms: DOS, Linux, Mac OS, MS Windows 9x/NT/2000/XP, Novell Netware 3.x/4.x/5.x, UNIX Applications/Tools: Lotus Notes, MS Exchange/Exchange Server 4.x/5.x/2000, MS Proxy 2.0, MS Office Suite 9x/2000 (Access, Excel, PowerPoint, Word), MS SQL 6.0/7.0, MS SNA, SQL Server 7.0, Veritas Networking: LAN/WAN/VPN, DNS, DHCP, IMAP, IP/SPX, POP3, SMTP, TCP/IP Languages: C++, HTML, VB Hardware: Servers, routers, hubs, bridges, switches, firewalls, fiber and CAT5 cabling, PBX, T1, RAID, SCSI, backup, and storage devices
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