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JESSE KENDALL 123 Elm Street Miami, FL 33183 Home: (305) 555-5555 Cell: (305) 444-4444 email@example.com SYSTEMS MANAGEMENT SPECIALIST Highly skilled and awarded technical professional with more than five years of personal computer, server, and network installation, management, and support. Proficiently identify, troubleshoot, and resolve critical issues across complex small business and residential client network environments. Successful track record of supporting business critical applications, client infrastructure reliability, disaster recovery, and business continuity. PROFESSIONAL EXPERIENCE Systems Management Specialist, Team Lead (20xx – 20xx): Delivered projects, corporate/vendor-driven upgrades, and information technology solutions supporting business, technological, and organizational needs. Proactively managed projects with limited resources according to corporate life cycles using best practices to minimize risks. Partnered with cross-functional teams of internal business units and IT groups to successfully implement new technologies in mixed Windows and UNIX trading floor environments. Led and supported infrastructure migrations, including MS Active Directory, under broad direction of the business units in a 900+ node environment. Supervised and trained technical staff. Increased access control and efficiency by collaborating with security manager in the development and implementation of security policies and procedures. Improved reliability 60% by managing migration of critical business users from Novell to UNIX servers, and post- migration Windows NT/2000 clients accessed UNIX-based servers using Samba. Led relocation projects for over 150 traders, technology, and ancillary equipment to new production environment securities trading floor and a second contingency environment trading floor. Identified and compiled reporting of vulnerabilities and contributed to company-wide disaster recovery solutions to enhance 24/7 business continuity. Associate Systems Management Specialist (20xx – 20xx): Planned, coordinated, and documented the deployment of new desktop technologies in a Windows and UNIX based environment. Developed and produced comprehensive business reporting metrics using Crystal Reports. Reduced time and effort to create reports and communicated results to senior management by designing a series of re- useable templates to proactively manage systems deployment progress. Increased user productivity and enhanced security/network access via new technology. Received CIS Excellence Infrastructure Award in recognition of successful Y2K contingency planning. EDUCATION XYZ University, Graduate School of Management & Technology, Miami, FL Master of Business Administration, 20xx Bachelor of Science – Information Technology, 20xx TRAINING Corporate Training: Internal Consulting and Negotiating Skills, Technical Leadership, Computer Information Systems Technologist Program Project/Technical Training: Project Quality Management (2006), Project Management for the Web (2005), Fundamentals of Network Security (2005), Project Management Workshop (2004), Introduction to XML (2000), Java Programming (1999) Computer Skills: Proficient in MS Windows Vista, XP, 2000, Office (Access, Excel, Word, PowerPoint), Project, SharePoint, Visio, Bloomberg, Crystal Reports, Dreamweaver, HTML, LINDO, UNIX, Internet, TCP/IP AFFILIATIONS Member, Enterprise Content Management Association (AIIM), 20xx – Present Member, Project Management Institute (PMI), 20xx – Present
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