Systems Management Specialist Resume Example by mplett

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									                                                   JESSE KENDALL
            123 Elm Street   Miami, FL 33183 Home: (305) 555-5555 Cell: (305) 444-4444 jkendall@notmail.com

                                           SYSTEMS MANAGEMENT SPECIALIST
Highly skilled and awarded technical professional with more than five years of personal computer, server, and network
installation, management, and support. Proficiently identify, troubleshoot, and resolve critical issues across complex small
business and residential client network environments. Successful track record of supporting business critical applications, client
infrastructure reliability, disaster recovery, and business continuity.

                                               PROFESSIONAL EXPERIENCE

Systems Management Specialist, Team Lead (20xx – 20xx): Delivered projects, corporate/vendor-driven upgrades, and
information technology solutions supporting business, technological, and organizational needs. Proactively managed projects
with limited resources according to corporate life cycles using best practices to minimize risks. Partnered with cross-functional
teams of internal business units and IT groups to successfully implement new technologies in mixed Windows and UNIX
trading floor environments. Led and supported infrastructure migrations, including MS Active Directory, under broad direction
of the business units in a 900+ node environment. Supervised and trained technical staff.
        Increased access control and efficiency by collaborating with security manager in the development and implementation
        of security policies and procedures.
        Improved reliability 60% by managing migration of critical business users from Novell to UNIX servers, and post-
        migration Windows NT/2000 clients accessed UNIX-based servers using Samba.
        Led relocation projects for over 150 traders, technology, and ancillary equipment to new production environment
        securities trading floor and a second contingency environment trading floor.
        Identified and compiled reporting of vulnerabilities and contributed to company-wide disaster recovery solutions to
        enhance 24/7 business continuity.

Associate Systems Management Specialist (20xx – 20xx): Planned, coordinated, and documented the deployment of new
desktop technologies in a Windows and UNIX based environment. Developed and produced comprehensive business reporting
metrics using Crystal Reports.
        Reduced time and effort to create reports and communicated results to senior management by designing a series of re-
        useable templates to proactively manage systems deployment progress.
        Increased user productivity and enhanced security/network access via new technology.
        Received CIS Excellence Infrastructure Award in recognition of successful Y2K contingency planning.


                                                      EDUCATION
                         XYZ University, Graduate School of Management & Technology, Miami, FL
                                         Master of Business Administration, 20xx
                                 Bachelor of Science – Information Technology, 20xx


                                                        TRAINING
Corporate Training: Internal Consulting and Negotiating Skills, Technical Leadership, Computer Information Systems
Technologist Program
Project/Technical Training: Project Quality Management (2006), Project Management for the Web (2005), Fundamentals of
Network Security (2005), Project Management Workshop (2004), Introduction to XML (2000), Java Programming (1999)
Computer Skills: Proficient in MS Windows Vista, XP, 2000, Office (Access, Excel, Word, PowerPoint),
Project, SharePoint, Visio, Bloomberg, Crystal Reports, Dreamweaver, HTML, LINDO, UNIX, Internet, TCP/IP

                                                    AFFILIATIONS
                       Member, Enterprise Content Management Association (AIIM), 20xx – Present
                             Member, Project Management Institute (PMI), 20xx – Present

								
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