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123 Elm Street Jesse Kendall (305) 555-5555 – Home Miami, FL, 33183 (305) 444-4444 – Cell Senior Systems Engineer PROFILE Manager, Peer Feedback: Analytical, detail-oriented professional with over 16 years of progressive experience exploring, designing, developing, and testing systems-level software for business solutions. Specialized expertise in establishing operational specifications and formulating and analyzing technical requirements. ► Extreme Programming ► Organization ► Detail Orientation ► Quantitative Analysis ► Total Customer Satisfaction ► Quality Focus “Focused on doing the right thing and has a TECHNICAL PROFICIENCY strong sense of integrity.” Software ► MS Visual Studio Advanced Applications ► .NET 2003 Advanced ► MS Outlook Advanced ► MS Word Advanced “Jesse can be counted on ► MS Excel Advanced to do what’s needed ► Oracle SQL Plus Advanced without guidance. His ► Rational ClearCase Advanced focus on quality continues ► Rational ClearQuest Advanced to move the product ► Stingray Grid & Toolkit Advanced toward a lower cost of ► RogueWave Source Pro Intermediate maintenance and ► InstallShield Intermediate implementation.” ► MS PowerPoint Intermediate ► MS Visio Intermediate ► IntelliJ IDEA Intermediate Languages ► C++ Advanced ► Visual C++ Advanced “Champion of thoughtful ► Java Intermediate actions and attention to Operating Systems ► Windows XP/NT Advanced details, excelling in ► Windows Server 2000, 2003 Intermediate customer focus and ► UNIX Intermediate project execution.” Database Systems ► Oracle Advanced ► MS SQL Server Basic EXPERIENCE ABC Holdings, Inc., Miami, FL “Jesse is extremely Principal Systems Engineer, 20xx-Present dependable. Every task Lead Systems Engineer, 20xx-20xx assigned was completed as Formulate and analyze system requirements to establish operational specifications and integrate updates, requested – always with changes, and enhancements to existing software. Upgrade interfaces and improve performance of great attention to detail applications. Confer with personnel to evaluate performance, develop requirements, and resolve customer and on time.” problems. Write acceptance criteria and functional test cases. Troubleshoot and resolve installation and configuration issues. • Facilitated business growth from 7 to 27 clients over a period of six years by delivering development enhancements on time, within budget, and according to technical specifications. “Jesse is always quick to • Enabled clients to access software via the Internet by installing Load Manager Static software jump in and work with module on Windows production servers ASP environment. other team members to • Accelerated staff development in load planning, repository use, defect tracking system, release notes help achieve project generation, documentation procedures, interfaces, and configuration through training programs. objectives.” • Resolved inconsistencies in software development process by designing and introducing a task completion checklist. • Recipient, Champions Award, 20xx. E-mail: email@example.com 1090 Woodbriar Drive 123 Elm Street Jesse Kendall (305) 555-5555 (817) 421-8536 – Home Grapevine, 33183 Miami, FL, TX 76051-7817 (305) 444-4444 (817) 247-4829 – Cell Page 2 of 2 EXPERIENCE Additional Feedback: ABC Holdings, Inc. - continued Senior Systems Engineer, 20xx-20xx Provided support for the Load Manager active system to enable real-time load balancing of flights. Analyzed, “Jesse made a huge effort designed, implemented, and tested system enhancements, debugging and resolving software problems with towards training the clients. Monitored status of issues and resolutions in defect-tracking systems. Demonstrated software to offshore resources and prospective clientele and explained usage benefits. Trained new development personnel. Wrote release notes, making sure they have all system admin and user guides, and edited online help. Developed interfaces to movement control, check-in, the information they need crew, and flight planning (dispatch) systems. to work on their tasks.” • Designed and implemented a Visual C++ application that entered static engineering data regarding aircraft physical characteristics, weight, and balance. • Developed over 75 MFC input screens containing grid controls. “Strong contributor and • Achieved the highest-ranked usability review for developed modules company-wide. team player, willing to do • Automated a procedure that generated aircraft load sheets and instruction reports for airline what is necessary.” operations center, enhancing flight safety by providing more accurate load calculations. • Trained offshore personnel, developing their knowledge, skills, and abilities in system management by deploying comprehensive on-the-job learning activities over two months. “Demonstrates a high Senior Systems Consultant, 20xx-20xx degree of skill and Coordinated installation and maintenance of DOS-based gate planning decision support system used in determination in airline schedule planning and operations departments. Analyzed information to determine, recommend, and stabilizing a number of plan installations and modifications. Directed software system testing and validation procedures. Oversaw design flaws. These fixes software programming and documentation development. were crucial and had resisted resolution by • Completed development of enhancements for decision support system on time and within budget. numerous developers.” • Generated quick solutions for gate planning and allocations at large airports by developing GatePlan algorithm. • Ported decision support system to MS Windows using Borland C++ and Paradox database. • Installed enhancements and provided on-site training and technical support for internal and “Takes the initiative to external global clientele. engage customers directly to ensure new product • Slashed expenditures in total airline delays by providing first- level support for the Arrival Slot builds are installed Allocation Model (ASAM) operations control system, used by American Airlines to allocate flights correctly and with to landing slots during ground delays. minimal difficulty.” EDUCATION & SPECIALIZED TRAINING Master of Science in Computer Science “Jesse consistently strives XYZ University, Miami, FL, 20xx for quality results.” Bachelor of Science in Computer Science XYZ State University, Miami, FL, 20xx Associate of Science in Computer Science XYZ Community College, Miami, FL, 20xx Boeing Aircraft Weight & Balance Fundamentals Program, 20xx E-mail: firstname.lastname@example.org
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