Welcome to Writtle College Residential Services Please take time to read the enclosed information which will assist you to make the most of your stay at Writtle College. Please read this in conjunction with the Halls Regulations, Accommodation Guide and Student Handbooks. 2 Contents Welcome to Writtle College 2 Litter 15 Lost Property 15 Safety First 2 Motorbikes 15 Emergencies 2 Pets 15 Post 15 First Aid 2 Recycling – Saving Energy 16 The Residents’ Charter 3 Repairs/Maintenance/Refurbishment 16 Room Moves 16 Commitment 3 Safe 17 What are you entitled to expect Security 17 from the College 3 Shopping 18 What the College is entitled to Smoking 18 expect from you 5 Students’ Union 18 Living in Halls 6 Telephones 18 TV Licence 18 BBQs 6 Vacating Halls 19 Bed Linen 6 Welfare 19 Bicycles 6 Cars 6 Wireless setup guide 20 Catering 7 Introduction 20 CCTV 7 Antivirus Software 20 Chapel 7 Firewall Software 20 Charges 7 How to Connect to the Network 20 Cleaning 8 WEP KEY Info: 21 Code Of Practice 8 Areas Covered 21 Complaints Procedure 8 Authentication 21 Cooking 8 Restrictions 21 Counselling 9 Damages 9 Tariff of Charges 22-23 Electrical Appliances 10 Duty Wardens 24 End Of Term 10 FIRE – a basic guide to Fire Safety 11-12 Location of Wardens Flats 24 Furniture 12 Useful Contacts 24 Guests 12 Health 13 Health Clinic 13 Insurance 13 Internet 13 Invoices – Making Payments 14 Keys 14 Laundry 14 Lighting/Returning To Halls At Night 14 1 Welcome to Writtle College We would like to welcome you to Writtle College Halls of Residence and hope you enjoy your time here and make the most of your opportunities. Writtle is a friendly campus and you will find people ready to help. If you have any problems, please speak to staff in the Accommodation Office, your Hall Warden, Student Representative, Welfare Officer, Student Union or any other staff member. Safety First! Writtle College works hard to ensure that the Campus is as safe as possible for all students, staff and visitors. Everyone using the College has a responsibility to ensure that they do not take part in any activities/behaviour that is likely to put themselves or others at risk. Anyone found to be in breach of Health and Safety Regulations will face disciplinary action. Everyone also has a responsibility to report anyone or anything that they feel is a Health and Safety risk. Reports should be made to the Accommodation Office, Health and Safety Officer or other staff member immediately. If out of hours, please inform the Duty Warden. Emergencies In an emergency, students/guests should take appropriate action and, depending on the nature of the emergency, contact the emergency services by dialling 999. You should also inform either the... College Reception 01245 424200 Accommodation Office 01245 424212 Duty Warden 07880 557796 …...or other staff member immediately. A Public Phone is located in the laundry (Harvey 1). No money is required for dialling 999. First Aid The College has people on site trained in First Aid. Please contact College Reception (number as above) if they are required or ring the Duty Warden if outside office hours. 2 The Residents’ Charter Commitment Writtle College is committed to providing a high standard of residential accommodation in the Halls of Residence. It is our aim for the residence to be managed efficiently and economically and to make sure you obtain the best possible value for money. To help us to achieve this we expect you to play your part by showing respect for the accommodation provided and to make use of the channels which exist for expressing your views on how the services might be improved. What are you entitled to expect from the College Facilies Each student in residence will be provided with a desk or work surface, drawers for clothes, wardrobe space, book shelves, a study chair, easy chair (where space permits), a bed, mattress, mattress cover, curtains, pin board, safe for valuables, floor covering, adequate lighting, power points and waste bin. Some rooms have en-suite facilities and some rooms have wash basins. Other rooms have communal facilities. The level of provision is reflected in the room rent. Staff Identification – Cleaners and maintenance staff working in the halls will wear an identifiable uniform with a name badge. Welfare – Rooms will generally be checked each day (Mon–Fri) by the cleaning staff to ensure there are no problems. Cleaning – Cleaning of all communal areas, including toilets, showers, washrooms, kitchens and corridors will be carried out daily (Monday to Friday). In the bedrooms, waste bins will be emptied daily and bedrooms will be cleaned regularly including dusting and vacuuming. Charges apply for excessive cleaning. Maintenance – Faults should be reported as soon as possible to the Accommodation Office. When you report a minor defect within your room, the repair will be carried out as soon as possible. If the defect is major you will be notified of the likely time scale. Equipment – When faults/damage to any of the kitchen equipment is reported, we will seek to provide a replacement as soon as possible. 3 For Health & Safety reasons, students are not permitted to use any cooking or heating appliances, other than those supplied by the College for use in the Common Room. Students must not use any cooking appliance (including kettles) in their rooms. Students must ensure that any electrical appliance they bring onto campus is safe and complies with current electrical safety standards. The Halls Maintenance Manager may carry out checks on electrical appliances and will remove any items considered to be unsafe. Planned Maintenance – Where it is necessary for maintenance work to be carried out in your room, we will seek to give you 24 hours written notice, except where the work is of an “emergency” nature when we reserve the right to enter your room without prior notice. Recycling – The College encourages students to use the recycling facilities around the campus. Students are also asked to consider energy efficiency in every aspect of their lives at the College. Refurbishment – The College may undertake refurbishment during term time in order to ensure continued improvement of facilities for residents. Where this is undertaken, we will ensure that residents are informed, give notice, and ensure that there are adequate alternative facilities available. Telephones – We will aim to provide a public telephone service on campus and to arrange for the repair of any faults as soon as possible. Faults should be reported to the Property Office. Services – When there is a failure of the heating system, electricity or water supply, we will do everything possible to have the supply restored as soon as practically possible. We will inform you of the time scale to which we are working and/or of any information we receive from our suppliers of services. Privacy – We will do everything possible to respect your privacy, subject to your compliance with the campus regulations. The wardens, cleaners, accommodation, welfare and maintenance staff have authority to access rooms as part of their duties. Complaints – We will always aim to listen to any complaints you may have about the residence and to respond accordingly. Written complaints should be submitted to the Accommodation Office in the first instance. (NOTE: the College has an official complaint procedure, details available in Student Handbooks). 4 What the College is entitled to expect from you • Full co-operation with the cleaning and maintenance staff to enable them to carry out their work. • To keep your room clean and tidy, and to clear surfaces when you are away during holiday periods to enable more thorough cleaning to take place. • To keep the common areas, especially the kitchens clean and tidy, to wash up, clean surfaces and cookers after use and to remove rubbish at weekends. • To only bring personal possessions that can reasonably be accommodated within your room, and that will not cause a health and safety hazard. • To take care of the fabric, furniture and fittings in your room so that you vacate the room in the same condition as at the start of your occupancy (fair wear and tear excepted). • Any damage to be reported straight away to the Accommodation Office. • To obtain permission to have overnight guests – Guest Form available on Moodle. • No unreasonable noise or behaviour from you or your visitors which might disturb other residents or cause damage to college property. • To ensure that your visitors respect the facilities and regulations. • To ensure that all electrical appliances meet the College’s required safety standards. • To ensure that you use bed linen and that it is laundered frequently. • To uphold the campus regulations. • To ensure that re-cycling is done where possible and to give consideration to energy saving in all areas of your life at Writtle. • Not to drop litter and to at all times respect the grounds and property. • To vacate your room by the time requested and to remove all your belongings including wall posters, pins, blue tack adhesive, rubbish etc. 5 Living in Halls BBQs A BBQ area is available next to the Bar and students should speak to Bar staff if they wish to use it. Students wishing to hold BBQs anywhere else on College premises must get permission from the Warden or Accommodation Office. Strict guidelines apply and are available from the Accommodation Office. Bed Linen Students are expected to bring their own bed linen. Students can buy a new bedding bale from the College at a cost of £25 single or £35 for a double. We provide a mattress cover, which must remain on the bed. Students are responsible for using, changing and laundering all bed linen, which should be done regularly. Students will be charged for a new mattress if it is found that this is not being done. Bicycles Lockable cycle cages are available on campus. See the Student Union for details. On no account are cycles to be stored in the Halls of Residence. Cars All vehicles must be registered (refer to the Property Office or Accommodation Office for details of how to do this) and display a current permit. There is no charge for registering your vehicle or parking on campus. Once registered, cars may only be parked in the areas designated for student parking (the campus map shows details). The rules apply to overnight, weekends and holiday periods as well as office hours. If you park in a staff or visitor zone, use a disabled bay when not authorised, or break any of the Vehicle Regulations, you can expect to get a fine and/or vehicle ban. Students who live on campus risk losing their halls place. Serious or persistent offenders maybe referred to the Police. All drivers must obey the traffic code including 5mph speed limits and the one-way system. There have been several speed related accidents in Cow Watering Lane. Please ensure that you drive carefully and keep your speed down when using this lane. 6 Catering All students in residence have a meal allowance equal to 10 meals per week (term time) included within the hall fees. These are added termly to a card and can be taken at any time during the term in either the Writz or Watering Hole (Cow Watering Campus). Any meals not taken cannot be carried over to the following term. Lost meal cards should be reported to the Writz – a charge will be made for a replacement card. Further meals in blocks of 10 can be purchased and added to the meal card. The Writtle Chef (in the Recreation Centre) provides a fast food cash service and is generally open Mon – Fri 10–2. The village has a Fish and Chip Shop, Pubs and Co-op supermarket as well as restaurants. The Lordship Campus has a tearoom (open Tues – Sun). * Writz opening times – weekday: Breakfast 8 am – 11 am Lunch 12 noon – 1.30 pm Dinner 5 pm – 6.30 pm *Writz opening times - weekend: Saturday Brunch 11.30 am – 1.30 pm Sunday Lunch 12.30 pm – 2 pm *Times may vary – see notices for details CCTV The College has CCTV cameras located in various locations around the Campus. Chapel The College chapel is an inter-denominational space used for prayer, chaplaincy services, religious study and meetings. Music and singing practice are also enjoyed there throughout the year. Contact staff in the Recreation Centre or the SU for details. Charges Under the College Disciplinary Procedures, Writtle College reserves the right to make charges in connection with breaches in College Regulations. Details of charges are available from the Accommodation Office, on Moodle and are shown later in this booklet. As always, students have a right to appeal against any charges levied against them. 7 Cleaning Bedrooms are cleaned regularly and a rota is displayed in each common room. Changes may be arranged by agreement with the cleaner. Cleaners visit each room daily to check on the student and to empty waste bins. Communal areas are cleaned daily (Mon – Fri). Students are expected to help the cleaning staff and are requested to keep rooms reasonably tidy and to keep the common areas clean, and to wash up. Students will be charged if the cleaners are required to carry out excessive cleaning. Where it is not possible to identify who is responsible for any mess left in communal areas, this charge will be made to the whole floor. Students are requested to dispose of rubbish (especially at weekends) and to use re-cycling areas as appropriate. Code Of Practice In accordance with Housing Act 2004, the College has signed up to the UK Code of Practice for Student Residential Accommodation. Under the Code, the College is obliged to adhere to the provisions of the Code. Details of the Code can be obtained from the Accommodation Office or go to www.universitiesuk.ac.uk/acop. The Student Union also holds a copy and there is a link on Moodle. Complaints Procedure Writtle College Student Services (which includes the Accommodation Office) endeavours at all times to give an excellent service to all our residents and students. If we fail in any respect, please let us know. If you have a complaint you should take it up in the first instance with the member of staff directly concerned. This is often best done verbally and informally although you may present your complaint in writing if you wish. The member of staff will report back to you within 5 working days (usually much less), and attempt to resolve the problem. Most complaints will not need to progress beyond this stage. Student Handbooks have full details of complaints procedures. Cooking The common rooms have facilities for making light snacks. Care should be taken at all times to ensure that all appliances are used correctly and safely. If you are not sure about how to use any of the appliances provided, please see staff in the Accommodation Office. 8 • Make sure you know how to use an appliance correctly and safely (general instructions are available in the common rooms or ask in the Accommodation Office). • Use the correct cooking utensils i.e. do not place metal objects in the microwave. • Never leave an appliance unattended whilst in use. • Do not throw water over a fat fire. • Do not use appliances such as toasters, kettles, rice cookers etc in the bedrooms or corridors or elsewhere within the halls. Cooking is only permitted in the kitchen area of the common rooms and only those appliances provided by the College maybe used. • Switch off all appliances when not in use. • WASH UP WHEN YOU HAVE FINISHED! Counselling If you have any problems that interfere with your academic work or personal life, confidential counselling is available by appointment. These problems may include relationship difficulties, feelings of isolation, study blockages, bereavement, depression or general anxiety. You can have a one off session or a series of weekly sessions. Contact Student Support for details or to make an appointment. Damages The College will not tolerate deliberate damage being done on campus. If you accidentally cause damage to any area of the College, including the grounds, you should report it immediately to the Accommodation Office. Where damage occurs in halls and is not attributable to an individual, charges will be shared by those on that floor. Please ensure that if you are aware of damage being done, you report it as soon as possible. Details of the charges for damage are shown later in this booklet or are available from the Accommodation Office and on Moodle. Every effort has been made to ensure that all rooms are fit for occupancy. Should there be any faults, defects or damage that you wish to report, or if anything is missing, please complete a Room Damage Reporting form (available on Moodle) and return it to the Accommodation office within 5 working days of moving in. 9 Any damages or items found missing after this time and not reported will be assumed as being your responsibility and you will therefore be charged accordingly. If you are unsure about anything, a member of the Residences Team will inspect your room with you at a mutually convenient time. Electrical Appliances Students who bring their own electrical appliances must ensure that they are safe to use. Appliances must be fitted with the correct fuse, have no damage to the cable or sheathing, have no exposed wires and no damage to plug tops etc. The use of extension leads is discouraged, however, should you need to use one, you must ensure that the extension is not overloaded and that wires do not cause a trip hazard. Students bringing appliances from overseas must ensure they are compatible with the UK electrical system or use the appropriate adaptors. If you have any doubts about any electrical appliance, please do not use it and contact the Accommodation Office as soon as possible. The College completes electrical testing on all appliances provided by the College, and for this reason, students must not place their own appliances in the common rooms for others to use. If you have an item that you would like to be tested, please speak to Accommodation staff. End Of Term The room is yours for the whole period as indicated on your offer letter. If you vacate your room for any length of time, i.e. over the Christmas and Easter breaks, please inform the Accommodation Office and ensure that the room is left secure, windows closed, curtains drawn etc and that any valuables are taken home with you if possible, or at least hidden away or placed in the safe (if appropriate). Please note that the College main buildings, Writz etc will close over the Christmas break, however, students are welcome to make use of their rooms during this time if they wish. N.B. Students who are under 18 are not permitted to remain in halls during the Christmas closure period. 10 FIRE – a basic guide to Fire Safety The smoke/heat detectors in the halls are very sensitive so please take care not to activate them. When the alarm sounds you must evacuate the building immediately, until the all clear is given. Anyone discovering a fire should dial 999 at once. The use of candles, joss sticks etc is strictly forbidden as is the storage of flammable liquids such as petrol or lighter fluid. Any student found interfering with any fire fighting equipment, including (but not limited to) fire extinguishers, propping open fire doors, covering detectors, or anyone who does not leave the building when the fire alarm sounds, will be in breach of Health and Safety Regulations and will therefore be subject to disciplinary action which may include a substantial fine and/or loss of halls place. Fire Action Notices: You should ensure you are familiar with action to take both on discovering a fire and on hearing the fire alarm sound. This information is provided on Fire Action Notices displayed in corridors and rooms. Means of Escape: Corridors, landings, stairs and exits from a building are major escape routes in case of fire. Please DO NOT obstruct these areas by storing or placing bicycles, personal belongings or rubbish on these routes. Fire Alarms Fire alarms are provided to give warning in case of fire, as smoke and fire can spread very quickly. Always leave the building immediately on hearing the alarm, by the nearest available exit (you should be familiar with your escape route and Fire Assembly Point). To prevent accidental activation of smoke detectors: Do not cook (including toast) in bedrooms. Cooking must only be done in designated kitchens keeping the fire doors closed. Do not use hairspray, deodorant spray or similar, under the fire detectors as this could set off the alarm. Smoking is only permitted at the external smoking points. Candles aromatherapy burners or other ignitable materials are NOT permitted – do not use for the safety of yourself and others. 11 Fire Doors Fire doors are provided for all accommodation rooms, corridors, kitchen areas, storerooms and stair enclosures. Fire doors are clearly labelled ‘Fire Door Keep Shut’ and fitted with self-closing devices. They are essential in preventing the rapid spread of fire and smoke. You must not obstruct or wedge the doors open, or remove the self-closing device. If the door is damaged or not fully closing, then you must report the defect to the Facilities Officer, Accommodation Office or other staff member for immediate repair work to be undertaken. Fire doors are safety equipment and are provided for the preservation of life in the event of a fire. Fire Extinguishers Fire extinguishing equipment has been provided throughout the student accommodation. DO NOT interfere with pins, tags or maliciously set off the fire extinguishers. These extinguishers are safety equipment and are provided for the preservation of life in the event of fire. It is a criminal offence to interfere with/remove/damage any fire prevention equipment, which includes fire doors, extinguishers and fire blankets, fire signage, smoke detectors and fire alarms. Any student found to be responsible for such actions will face disciplinary action and possibly loss of halls place and a criminal conviction. Furniture The college has provided suitable furniture for your room. You should not move the furniture either within the room or to another hall/room. Students are not permitted to bring their own furniture which includes beds and mattresses. Guests Residents are permitted to have an occasional guest to stay in their room (no more than one person at a time, no more than 10 nights per term, no more than 3 consecutive nights). Under 18s are only permitted to have guests to stay at weekends. Guests who are under 18 years of age are not permitted. If you wish to have a guest to stay, you should complete a Guest Form (available on Moodle) and hand it to the Accommodation Office or Hall Warden. Camp beds are available at a hire charge of £10 (which includes bedding) plus £10 deposit. There must be no inconvenience to other residents and the student must accept full responsibility for the actions of their guest. 12 Health If you live in halls you must be registered with the Writtle Surgery on Lordship Road. If you missed registration on arrival you must ensure that you are registered by calling into the surgery yourself. It is sensible to make sure that a friend or perhaps the Hall Rep or Hall Warden is aware if you are ill and your illness is anything other than minor. Students who are under 18 must always inform the Accommodation Office or the Student Welfare officer if they are ill. Should you need assistance during your illness (meals, medication, doctors visit etc) we can arrange this for you if you are unable to do so. If you go home due to illness, please make sure you inform the Accommodation Office, Hall Warden, Welfare Officer or another member of staff. The Writtle Surgery Number is 01245 421205. Health Clinic A free Health Clinic (Thursday – Learning Support – 12 noon – 2 pm term time) is available for confidential advice on any health issues including contraception, pregnancy, diet, smoking or any other concerns. No appointment necessary. Insurance Students are advised to make sure that their personal items are covered as appropriate. You maybe covered by your (or your parents) home insurance. The internet will provide details of companies that offer specialist student insurance. WRITTLE COLLEGE DOES NOT ACCEPT LIABILITY FOR LOSS OR DAMAGE TO ANY PERSONAL ITEMS OTHER THAN THAT CAUSED BY THE COLLEGES OWN NEGLIGENCE. Internet Students in halls have free use of the internet. Access is either via cable connection (Maddison Halls) or via wireless connection. Details of how to connect are at the back of this guide. Students should adhere at all times to the Information Services Policies and Procedures. All students should think carefully before posting personal information on social networking sites. Students who are under 18 should not disclose any personal information, including their location and phone numbers. It is against 13 College Regulations to post derogatory remarks about the College, staff or other students on Social Networking sites or to do so by email or other means. Students who do so will face disciplinary action. Invoices – Making Payments An invoice for hall fees will be placed in your room at the beginning of each term. It is the student’s responsibility to ensure that it is paid promptly by the date due. The College will impose surcharges for late payments or for repeated letters that maybe required to chase non- payment. The College will always endeavour to assist students who have genuine reasons for non-payment however, this can only be done when the student informs the College and talks to staff. Therefore, if you have a problem making payments, or, if there is a genuine reason for a delay, please ensure that the Accommodation Office is informed immediately to avoid extra charges. Depending on circumstances, funding maybe available (subject to availability). Contact Learning Support for further information. PLEASE ENSURE THAT YOU CHECK YOUR COLLEGE EMAILS REGULARLY FOR MESSAGES AND REMINDERS. Keys In the event of a room key being lost, replacement room keys are available from the Accommodation Office at a cost of £10 per key. If a replacement lock is required the cost will be £50 to include labour, lock and up to 2 keys (additional keys £10 each). If you are locked out, come across to the Accommodation Office (office hours) or ring the Duty Warden (after office hours or during weekends/holidays). Charges maybe made for late night or repeated lockouts. Laundry The campus laundry is situated in Harvey 1. The machines take £1, 50p, 20p and 10p coins. Powder tablets are recommended. Remember that you are not going to get the washing/drying results you want if you overload the machines. Any problems with the machines or dryers should be reported to the Accommodation Office where you can obtain a refund for any money lost. 14 Lighting/Returning to Halls at Night There are pathways around campus that are lit at night. These should be used when walking around campus after dark. Students leaving the Bar late at night should do so quietly and respect other students who may wish to sleep! Litter Students should respect the campus at all times and not drop litter. Please use the bins provided or take it back to your hall and dispose of it there. Lost Property This is held by the Students’ Union. Sometimes things are taken to Reception so check there too! Motorbikes Motorbikes must be registered and are subject to College vehicle regulations. Bikes should be parked in the motorbike shed. Lockers are available via the SU office. Pets Pets are not allowed in Halls of Residence. Post Post for residents can be collected from the Student Union office Mon–Fri 11am – 3pm. Please ensure that you check regularly for your mail. Any mail not collected will be returned to sender after 2 weeks. Parcels are also collected from there. If you have a parcel that requires a signature for collection, your name will be on the white board outside the SU Office. Please ask staff for these items. Lecturers also send information via the post so please remember to check even if you are not expecting anything. At the end of the academic year, students who are not returning to College should ensure that they inform anyone who may send post to them, of their new address. Post for non-returnees to Writtle will be sent back to sender. Students returning to College should give their summer address to anyone who may send mail to them. The College cannot send post onto students over the summer, however it will be held until you return in the autumn. 15 Recycling – Saving Energy The College encourages students to use the recycling facilities around the campus. Students are also asked to consider energy efficiency in every aspect of their lives at the College. Most halls have a re-cycling bank nearby where you can re-cycle paper, glass, drink cans, food tins and plastic bottles. There is a large bank near the main building for cardboard and paper, and a bank near the Writz for glass bottles and jars. Please be aware that at all times it is the responsibility of the student, not staff, to take re-cycling to the appropriate sites. Please ensure that all re-cycling is placed in the appropriate bins. It is not acceptable to leave re-cycling outside the bins to litter the campus. It is also not acceptable to leave re-cycling around the halls where it could become a trip or fire hazard. If a bank is full, items for re-cycling should be disposed of with general rubbish. If you would like a re-cycling bag for your room, please contact the Accommodation Office. Repairs/Maintenance/Refurbishment If you need any repair in your room or other area of your hall you should report this to the Accommodation Office. We will try to repair it as soon as possible. Wilful damage will be charged to the person concerned or to the floor/whole hall. The College reserves the right to undertake refurbishment in halls from time to time in order to ensure continued improvement of facilities for residents. Notification will be given and, if appropriate, adequate, suitable alternative facilities will be made available. In exceptional circumstances, the College may require students to move temporarily or permanently to an alternative room/hall. Where this happens, no additional rent will be charged. Room Moves If you are not happy with your room and wish to move, please call into the Accommodation Office. If a move is possible, a £25 administration charge will be made for work associated with the move. 16 Safe Every room has a safe fitted, please ensure it is used for valuables (4 x AA batteries required). HOW TO USE YOUR SAFE – Setting your personal combination: If the door is locked you will need to contact the Accommodation Office for a key to open the safe, you will then be able to set your combination. If the door is open, please follow these instructions: 1. On the inner hinge side of the door, you will find a RED button, GENTLY press this button once, a bleeper will sound and a YELLOW light will show at the top of the panel. 2. Now you can enter the number that you wish to have as your combination (up to a maximum of 8 digits) 3. To finish setting your combination you must press either A or B button (remember to include this letter at the end of your combination when unlocking your safe). 4. After pressing the A or B button you will hear two bleeps, this indicates that your combination has been accepted. You are now able to use your safe. 5. If your combination has not been accepted, the YELLOW light will flash and you will hear three bleeps. 6. Press the RED button and repeat the above procedure. If the first combination was invalid, try a new combination. 7. To open your safe, enter the combination (including letter A or B). The green light will show, now turn the handle . To lock the safe turn the handle . Security Although we have very few incidents of theft or damage, everyone should take sensible precautions. Remember that if you leave front doors or corridor doors wedged open, this is an open invitation for an opportunist thief. Don’t leave money or credit cards lying around, all bedrooms now have safes so please use them. We have CCTV surveillance in many areas, but not everywhere. Be vigilant and report any suspicious activities or persons to a member of staff. 17 Shopping Writtle College has its own small shop located in the main building. It sells a basic range of tinned foods, drinks, chocolate, stationery, basic toiletries, fresh sandwiches as well as drawing equipment, stamps, safety clothing etc. Term time opening 8.30 am – 6 pm (5 pm Friday). The village also has a Co-op supermarket, a Fish and Chip shop, Post Office, pubs and restaurants and Barclays Bank. Chelmsford is a lively shopping centre with all the usual High Street Shops as well as a Tesco supermarket. The bus stop for Chelmsford is also in the village. PLEASE DO NOT ARRANGE FOR INTERNET FOOD DELIVERIES TO BE MADE TO THE COLLEGE UNLESS YOU CAN GUARANTEE THAT THE SUPERMARKET CAN CONTACT YOU TO MAKE THE DELIVERY! Smoking In line with current legislation all buildings at Writtle College are non- smoking. This includes Halls of Residence. Smokers may smoke in designated smoking areas only and are requested to dispose of cigarette buts in the receptacles provided. Storage The College regrets that it cannot not provide storage facilities at any time. The Accommodation Office has details of shipping and relocation companies and local storage facilities. Students’ Union The Students’ Union Office is located next door to the Accommodation Office in the Learning Support Area. Details of open hours will be displayed. You are always welcome to call in to discuss your issues. Post, cycle,and locker keys and NUS cards are available from this office. The SU is also the contact centre for C-Card (condom distribution). Visit www.essexc-card.co.uk for further information. Telephones A Public Pay Phone is located in the laundry, Phone cards are available from the College shop. 18 TV Licence Please remember that if you have a TV or any other device to receive or record TV programmes (VCR, set top box or a PC with a broadcast card, laptop) and use it in your room, you must have a licence. You are not covered by a licence at home. You may be able to claim back fees for the summer period when you are back at home. Visit www.tvlicensing.co.uk/students for details. Vacating Halls If you are leaving halls at the end of the academic year, you must vacate your room no later than the date indicated on your offer letter, there will be no exceptions. Students who have to book flights home should make sure that they book their flights accordingly. All students who are vacating halls at any time must ensure that all rubbish is removed and the room left clean and tidy and all furniture returned to its original place. Charges will be made for the removal of rubbish and excessive cleaning or moving of furniture. Remember to return your key. Some students maybe required to move to a different room for the last few weeks of their stay. We will endeavour to keep these moves to a minimum and to advise you in good time if this is necessary. In all cases there will be no cost to the student and, where the move is to a lower band room, the appropriate refund will be made. We will endeavour to process all deposit refunds by the end of July, and will send them to your home address unless you advise us otherwise. Welfare Writtle College is a friendly place to be and quite often, the problems you maybe experiencing are the same for others too. Don’t suffer in silence. Each hall has a student representative (usually a 2nd or 3rd year student) who will be happy to help as well as the Senior and Hall Warden. The Accommodation Office has staff who are experienced at listening to and helping students with difficulties. There is a Welfare Officer for the under 18s and the College also offers a counselling service (see Counselling). All you have to do is talk to someone. Staff are more than happy to speak with you privately and all matters will be treated in confidence. 19 Wireless setup guide Introduction This guide is provided in order to supply you with the additional information you need to connect your wireless device to the Writtle Student WLAN (Wireless Local Area Network). Writtle College uses WEP security steps to secure the WLAN; your WLAN connection will not work unless these steps are done correctly! Writtle College also requires two things from you: (a) that you have up-to date antivirus protection and (b) that you have applied major Microsoft updates (for Microsoft Windows based operating systems). Antivirus Software It is vital that your computer is protected. If you do not already have anvtivirus software, you must either purchase one or use one of several freely available products such as AVG. Ensure that whatever solution you use is always kept up-to-date (usually by an automatic download from the manufacturer’s website). Firewall Software We recommend that if you are running Windows XP SP2 or later that you enable the firewall on the wireless network interface. How to Connect to the Network 1. If you have a new wireless card, install the card and the software/drivers following the manufacturer’s instructions (note: some cards require the software to be installed before the card is plugged in). 2. You will need to configure a WEP key – please follow the documentation for your card. The type of WEP key we use is called “128bit Open infrastructure”. 20 WEP KEY Info: This is specified in one of two ways: 128Bit ASCII = 0797350414301 128Bit HEX = 30373937333530343134333031 Once you have completed these steps your wireless card should connect to the network. Areas Covered • All halls of residence except Maddison (cable) • The Baa • The Writz • The Library Authentication A security mechanism will be implemented later this year which will require you to login to the network using your Writtle Userid and password. Restrictions Some software will not work due to security restrictions on the network; a general guideline is below for more information please contact the Support Desk. Skype will work. MSN Messenger will work. MSN Messenger Video will NOT work. MSN Messenger Voice will NOT work. Yahoo Messenger will work. Yahoo Messenger Video will NOT work. Yahoo Messenger Voice will NOT work. Mail Clients (i.e. Outlook Express) will work on receive but will NOT send emails. (POP3 is allowed but SMTP is blocked.) P2P networking software (i.e. Kazaa, eMule or Napster) will NOT work. (Downloading copyrighted material using P2P software is illegal and is strictly prohibited) 21 Tariff of Charges Tariff of charges for breaches in College Regulations College staff are always willing to help and assist students where necessary, however, in certain circumstances, misdemeanours or breaches in College Regulations will be subject to the following charges. DETAILS TARIFF DETAILS Lock out from room £10 Charge for repeated lock outs or calls after midnight. Key Replacement £10 Charge per key. Lock Replacement £50 Cost for replacement of lock/core to include up to 2 replacement keys. Additional keys at normal rate. Excessive cleaning £25 Charge made each time for cleaning over and above routine cleaning requirements. Breach of Vehicle £15 per offence Persistent offenders will receive a Regulations campus vehicle ban. Other breaches in £25 Charges may relate to Regulations for Admin charges • Excessive noise, especially Students in Residence will be added for before 8 am and after 11 pm or any other College repeated • leaving cycles in halls Regulations offences and/or • unreasonable conduct or anti non payment of social behaviour of student or charge their guest or any other breaches in College regulations Tampering with Fire £50 Tampering with any fire equipment Equipment or other plus the cost of (which includes propping open fire breaches in matters re-commissioning doors) is a criminal offence. relating to Health and any fire ANYONE FOUND TO BE Safety. equipment. RESPONSIBLE WILL BE ASKED TO LEAVE HALLS. 22 Tariff of Charges cont. DETAILS TARIFF DETAILS Damage to halls £25 admin costs Charge to individual or to floor/flat including communal plus cost of where damage is communal areas damages/ replacement and labour Labour costs £25.00 per hour Charges for maintenance and (minimum charge labour 1 hour) Smoking in Buildings £25 Charge for being in breach of smoking laws and in breach of College Regulations. (Note – you risk losing your halls place if you smoke in halls of residence). Non Payment of hall Current Bank of Charges imposed for non fees England base payment of hall fees by the due rate + 2% on the date. amount owed. Administration charges £25 Charges for costs involved in for excessive/repeated administration and investigation of administration/ incidents or in relation to any of workload the above. Students maybe charged for the offence plus administration charges. The College has an appeals procedure. Details can be found in the College Handbooks. 23 Wardens Duty Warden’s Mobile: 07880 557796 (out of office hours only) Wardens Flats are located in the following Halls: First Floor Hamilton 1 First Floor Dent, Gill Ground Floor Tabor 1 (south end) Ground Floor Harvey 2 (east entrance) Ground Floor Strutt (north end) Useful Contacts Accommodation firstname.lastname@example.org Careers email@example.com Catering firstname.lastname@example.org Children’s Nursery email@example.com Reception firstname.lastname@example.org Finance email@example.com Information Services Support Desk firstname.lastname@example.org Learning Support Unit (LSU) email@example.com Marketing firstname.lastname@example.org Media Resources email@example.com Registry and Admissions firstname.lastname@example.org Sports and Fitness Coordinator email@example.com Students’ Union (SU) firstname.lastname@example.org Transport email@example.com The main switchboard number is 01245 424200 The College is a Typetalk/TextDirect user – 18001 01245 424200 The College’s fax number is 01245 420456 The College website can be accessed at www.writtle.ac.uk 24 25 Writtle College Chelmsford Essex CM1 3RR Tel: 01245 424200 www.writtle.ac.uk All information outlined in this booklet is correct at time of going to press Writtle College does not accept liability for any errors or omissions and reserves the right to make changes.