PROPERTY CHAPTER SERVICES PROPERTY MANAGEMENT PROWESS TITLE The past 12 months has seen some radical developments in MITIE’s property services division. We’ve evolved our business model to meet the challenging requirements of current markets, and positioned ourselves to enter exciting new ones. 32 buzz Through some strategic acquisitions MITIE Property Management centre management and integration, and a new start-up, we’ve added Our new start-up property facilities management and more specialists and expertise to MITIE, management business really offers maintenance and estate services. bolstering our world-class business. something new to social housing Our end-to-end bespoke approach In March 2008, we expanded our landlords and public and private asset to delivering property services adds national rooﬁng capability by acquiring owners. By using our systems thinking value to our clients by helping them DW Tilley Ltd, the long-established approach to take the waste out that reduce costs, procedural duplication rooﬁng and cladding business with exists between the traditional client and procurement costs. We’re also able branches throughout the UK. building surveying and contractor to make clients’ assets more sustainable The company, renamed MITIE Tilley function, we now deliver a one-stop through better management and Rooﬁng Ltd has been successfully shop service. This means providing long- investment planning. By tailoring our integrated, and gives clients access term strategic partnerships where we services to each client we can help to a wider national network of highly- manage and deliver all of the property them meet their strategic goals. skilled specialists. “Having combined management functions for a client, By thinking, managing and delivering our expertise with that of DW Tilley, end-to-end. Simply put, we’re thinkers, differently we will support our clients customers can expect to work with managers and deliverers! to achieve sustainable assets and some of the most experienced and The two business streams we provide communities, and provide world-class forward-thinking people in the rooﬁng are consultancy and outsourced services even better than before. industry.” Bill Robson, Managing Director landlord services. As part of our of MITIE’s Property Services division. consultancy services we deliver DW Tilley has a customer focus and business process transformation, sector approach that complements housing inspection support as well as our own. We share the same vision asset management and investment and values and together, will continue planning advice. to deliver a ﬁrst-class service to all Being involved from the start of the our customers. planning phase, we’re better placed David Tilley, Director of MITIE Tilley to also provide our bundled property Rooﬁng, commented: “Being a part management and maintenance of MITIE, with its extensive capability outsourcing services. MITIE’s property and resourcefulness, means that we’re services specialists now deliver able to draw on a range of expertise asset management and investment to provide customers with a full suite of planning services, budget and ﬁnancial property services – all under one roof. ” management, property surveying, A MITIE good mix then… supply chain management and integration. It doesn’t stop there though; we can also deliver customer contact buzz 33
"How to Start a Property Management Business"