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Missouri Child Support Worksheet Calculate

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									                                                            State Customer Service Website Information




                                State Customer Service Website Information
                                                                          Table of Contents

Alabama ..................................................................................................................................................................... 4
Alaska ........................................................................................................................................................................ 5
Arkansas .................................................................................................................................................................... 6
Arizona ...................................................................................................................................................................... 7
California ................................................................................................................................................................... 8
Colorado .................................................................................................................................................................... 9
Connecticut ............................................................................................................................................................. 10
Delaware .................................................................................................................................................................. 11
District of Columbia ............................................................................................................................................... 12
Florida...................................................................................................................................................................... 13
Georgia .................................................................................................................................................................... 14
Hawaii ...................................................................................................................................................................... 16
Idaho ........................................................................................................................................................................ 17
Illinois ...................................................................................................................................................................... 18
Indiana ..................................................................................................................................................................... 19
Iowa .......................................................................................................................................................................... 20
Kansas ...................................................................................................................................................................... 21
Kentucky.................................................................................................................................................................. 22
Louisiana ................................................................................................................................................................. 23
Maine ....................................................................................................................................................................... 24
7/16/2010                                                                               1
                                                            State Customer Service Website Information

Maryland ................................................................................................................................................................. 25
Massachusetts ......................................................................................................................................................... 26
Michigan .................................................................................................................................................................. 28
Minnesota ................................................................................................................................................................ 29
Mississippi ............................................................................................................................................................... 31
Missouri ................................................................................................................................................................... 32
Montana ................................................................................................................................................................... 33
Nebraska .................................................................................................................................................................. 34
Nevada ..................................................................................................................................................................... 35
New Hampshire ...................................................................................................................................................... 36
New Jersey ............................................................................................................................................................... 37
New Mexico ............................................................................................................................................................. 38
New York ................................................................................................................................................................. 40
North Carolina ........................................................................................................................................................ 41
North Dakota .......................................................................................................................................................... 42
Ohio .......................................................................................................................................................................... 43
Oklahoma ................................................................................................................................................................ 44
Oregon ..................................................................................................................................................................... 45
Pennsylvania ........................................................................................................................................................... 47
Rhode Island ........................................................................................................................................................... 48
South Carolina ........................................................................................................................................................ 49
South Dakota ........................................................................................................................................................... 50
Tennessee ................................................................................................................................................................. 51
Texas ........................................................................................................................................................................ 52
Utah .......................................................................................................................................................................... 54
Vermont ................................................................................................................................................................... 55
Virginia .................................................................................................................................................................... 56
7/16/2010                                                                               2
                                                           State Customer Service Website Information

Washington ............................................................................................................................................................. 57
West Virginia .......................................................................................................................................................... 58
Wisconsin ................................................................................................................................................................. 59
Wyoming.................................................................................................................................................................. 60
Guam........................................................................................................................................................................ 61
Puerto Rico .............................................................................................................................................................. 62
Virgin Islands .......................................................................................................................................................... 62




7/16/2010                                                                             3
                                                 State Customer Service Website Information



Alabama
State: Alabama                              Website: http://www.dhr.state.al.us/page.asp?pageid=288
State Contact:


   Resources Available                Information available on Web                                   Web Functionality              Comments/Other
                               Case              Financial         Court Order       Download/Access Only            Interactive
 Sample payment history                   Link to AL CDU                           Forms (payment coupon,                       Voice Response
(CDU Link)                                 Website:                                employers payment                              System
                                             Last payment                          template)
                                            (case number,                            Search for local child
                                            amount, date)                           support agency
                                                                                     References and
                                                                                    Resources (services
                                                                                    available, how to apply for
                                                                                    services)
                                                                                     Contact Information
                                                                                    AL CDU Website:
                                                                                     Forms (Address change)
                                                                                     Resources (child support
                                                                                    guidelines, schedule of
                                                                                    basis child support
                                                                                    obligations)
                                                                                    Administrative Office of
                                                                                    Courts Link:
                                                                                     Forms (47 child support
                                                                                    forms)




7/16/2010                                                                 4
                                                    State Customer Service Website Information


Alaska
State: Alaska                                  Website: http://www.csed.state.ak.us
State Contact:

    Resources Available                   Information available on Web                                   Web Functionality                     Comments/Other
                                 Case                Financial         Court Order     Download/Access Only              Interactive
                          Recent case status  KIDS Online                           Forms (application for     Guideline calculator      Request forms by
                           Employer Income      Last payment                        services, paternity           EFT Form (fill it out,   fax
                          assignments          (amount, date)                        establishment,               but must sign and send
                                                 Monthly Support                     modification of child        in)
                                                Amount                                support, interstate          
                                                 Total amount                        registration, establish
                                                owed                                  direct deposit/withdrawal,
                                                                                      13 additional forms)
                                                                                       Child support agency
                                                                                      locations
                                                                                       References and
                                                                                      Resources (Available
                                                                                      services, CSED
                                                                                      Publications)
                                                                                       Caseworker: names,
                                                                                      phone, email
                                                                                      Employers:
                                                                                       New hire information
                                                                                      guide
                                                                                       New Hire Reporting
                                                                                      Form
                                                                                       Multi-media
                                                                                      presentation "What every
                                                                                      employer needs to know
                                                                                      about child support"
                                                                                      Court System Website:
                                                                                       Forms (application for
                                                                                      services, shared custody
                                                                                      child support calculation,
                                                                                      appearance and waiver of
                                                                                      notice hearing)




7/16/2010                                                                     5
                                                State Customer Service Website Information


Arkansas
State: Arkansas                            Website: http://www.arkansas.gov/dfa/dfa_child_support.html
State Contact:

    Resources Available              Information available on Web                                 Web Functionality              Comments/Other
                              Case              Financial         Court Order    Download/Access Only             Interactive
                                                                              Forms (application for                       Voice Response
                                                                                services, case review                           System
                                                                                request, child support case
                                                                                information, description
                                                                                and comment on case
                                                                                information)
                                                                                 Local agency offices
                                                                                 Contact Information
                                                                                 References and
                                                                                Resources (Available
                                                                                services, opening a child
                                                                                support case, payment
                                                                                records, OCSE cost
                                                                                recovery schedule,
                                                                                payment Information,
                                                                                updates &
                                                                                announcements, costs of
                                                                                legal action, assignment of
                                                                                support rights)
                                                                                Employers:
                                                                                 Forms (employer billing
                                                                                notice and billing list,
                                                                                amount to each family
                                                                                worksheet, employer new
                                                                                hire, wage withholding
                                                                                worksheet, employer
                                                                                notice of pay redirection,
                                                                                worker's compensation
                                                                                reporting, employer’s
                                                                                information sheet for
                                                                                setting up a new child
                                                                                support case)
                                                                                 Employer's guide to
                                                                                child support laws

7/16/2010                                                               6
                                                State Customer Service Website Information


Arizona
State: Arizona                             Website: https://www.azdes.gov/dcse/
State Contact:




    Resources Available              Information available on Web                                    Web Functionality                   Comments/Other
                              Case              Financial         Court Order       Download/Access Only             Interactive
                                                                                 Forms (Application for     Child Support           Voice Response
                                                                                  Child Support                Guidelines calculator   System
                                                                                  Enforcement,                 Employers:                Pamphlets in
                                                                                  Authorization For Direct      New Hire Reporting     Spanish
                                                                                  Deposit, Authorization To  Multi-state Reporting
                                                                                  Stop Direct Deposit,
                                                                                  Request For Withdrawal
                                                                                  Of IV-D Services, Change
                                                                                  of Address Notification)
                                                                                   Local child support
                                                                                  agencies and phone
                                                                                  numbers
                                                                                   References and
                                                                                  Resources (guiding
                                                                                  principles, eligibility
                                                                                  requirements, services
                                                                                  available, how to apply for
                                                                                  services, FAQs, wanted
                                                                                  list, 9 pamphlets)
                                                                                   Contact Us
                                                                                  Employers:
                                                                                   Forms (New Hire
                                                                                  Reporting,
                                                                                   References and
                                                                                  Resources (New hire
                                                                                  reporting information
                                                                                  (electronic & non-
                                                                                  electronic)




7/16/2010                                                                7
                                                          State Customer Service Website Information


California
State: California                                 Website: http://www.childsup.cahwnet.gov/
State Contact:




    Resources              Information available on Web                                        Web Functionality                                   Comments/Other
    Available
                    Case             Financial       Court Order                 Download/Access Only                       Interactive
                                                                   Forms (Paternity declaration, Complaint         Policies, Procedures,       Some forms in
                                                                    Resolution, Complaint Amendment, Complaint        and Practices (P3)          Spanish
                                                                    Transfer, Notice of Complaint Resolution,         Project – access requires
                                                                    Request for State Hearing)                        password
                                                                     Local child support agencies and phone
                                                                    numbers
                                                                     References and Resources (News, FAQ,
                                                                    program information, reference library,
                                                                    brochures, Paternity Opportunity Program, Child
                                                                    Support Handbook, projects)
                                                                     Contact Us
                                                                     What's New Section
                                                                    CA Courts Website:
                                                                     Forms/Instructions (Set Up Support/ Petition
                                                                    for Custody and Support, Set Up/Change Support
                                                                    Order by Agreement, Change Child Support
                                                                    When Support Is Based on Presumed Income,
                                                                    Set Up/Change Support Order With an Order to
                                                                    Show Cause or Notice of Motion, Change
                                                                    Support Order Using a Simplified Motion,
                                                                    Answer Papers Served With a Governmental
                                                                    Motion/Order to Show Cause, Answer Papers
                                                                    Served With an Order to Show Cause/Motion,
                                                                    Wage Assignment, Delay (Stay) or End a Wage
                                                                    Assignment, Answer Papers Served With a
                                                                    Simplified Motion, Answer Papers Served
                                                                    Asking for Earnings Assignment, Help Get Your
                                                                    License Back, Fee Waiver)




7/16/2010                                                                       8
                                                        State Customer Service Website Information


Colorado
State: Colorado                                    Website: http://www.childsupport.state.co.us
State Contact:
Craig Goellner, Systems Director                   Curtis Rose, ACSES Technical Management
(720) 947-5060                                     (720) 947-5000
Craig.goellner@state.co.us                         Curtis.rose@state.co.us
   Resources Available                        Information available on Web                                   Web Functionality                    Comments/Other
                                       Case               Financial        Court Order      Download/Access Only               Interactive
 Needs Assessment of          Recent case status  Current support                       Forms (application,        Forms (application)      In development
Web functionality.            (can be invoked by    due                                    establish direct deposit,   Submit info on          under a SIP grant.
 Results of survey of CP,    other state workers)   Last payment                         establish automated         location of case party    Plan to have
NCP, Employer, intra-state     Employer Income     (amount, date,                         withdrawal, locate          Guideline calculator   payment and case
caseworker and interstate     assignments          distribution)                          assistance, contact case    Modification            status information
caseworkers regarding                                Financial                            worker)                     calculator               available to CP, NCP,
desire web functionality,                           statement                               Search for local child    Ability to update       inter-state
including screen prints of                          (payments, credits,                    support agency              personal information      caseworkers, other
State CSE web sites.                               adjustments, arrears                   Assist with Locate        (i.e. addresses)          states.
                                                    balance)                                References and               Interstate forms      
                                                     Payment history                      Resources (paternity        submission capability
                                                    on case (12                            establishment, support      Interstate
                                                    months)                                enforcement, support        communication
                                                    Another state                        order review)               Employers:
                                                    worker access                           Contact us (email)         Employer pay-by-web
                                                    (financial                             Employers:                  Communicate with
                                                    statement, payment                     Forms (report employee      Caseworker
                                                    history, current                       termination, verify         
                                                    obligation)                            employment, income
                                                     Employer                             assignment)
                                                    payment history to
                                                    FSR (including last
                                                    payment)




7/16/2010                                                                         9
                                                 State Customer Service Website Information


    Connecticut
State: Connecticut                          Website: http://www.dss.state.ct.us/csrc/csrc.htm
State Contact:




     Resources Available              Information available on Web                                     Web Functionality              Comments/Other
                               Case              Financial         Court Order        Download/Access Only             Interactive
                                                                                    Forms (direct deposit                         Voice Response
                                                                                     authorization)                                  System
                                                                                      Local child support
                                                                                     agencies
                                                                                      References and
                                                                                     Resources (services
                                                                                     available, how to apply for
                                                                                     services, child support
                                                                                     resource center)
                                                                                      Contact Us
                                                                                     Judicial Branch
                                                                                     Website:
                                                                                      Forms (Withholding
                                                                                     order for support)
                                                                                      Resources (frequently
                                                                                     asked questions)
                                                                                     Employers:
                                                                                      Forms (Employer
                                                                                     Remittance, Order to
                                                                                     Withhold Income for
                                                                                     Child Support, National
                                                                                     Medical Support Notice)
                                                                                     Resources (Employer
                                                                                     Handbook, EFT/EDI
                                                                                     Information for
                                                                                     Employers, National
                                                                                     Medical Support Notice
                                                                                     information)




7/16/2010                                                                   10
                                                State Customer Service Website Information


Delaware
State: Delaware                            Website: http://www.state.de.us/dhss/dcse
State Contact:

    Resources Available              Information available on Web                                     Web Functionality                  Comments/Other
                              Case              Financial         Court Order        Download/Access Only              Interactive
                                                                                  Forms (In-state             Family Court Link:      Voice Response
                                                                                   application (Parts 1&2),       Support Calculator   System
                                                                                   out-of-state application
                                                                                   Parts 1,2,3), name change,
                                                                                   address change)
                                                                                    Local child support
                                                                                   agencies
                                                                                    References and Resources
                                                                                   (services provided/detailed
                                                                                   information, how to apply
                                                                                   for services, military
                                                                                   activation, FAQ)
                                                                                    Contact Us
                                                                                   Family Court Website:
                                                                                    Forms (Child Support
                                                                                   Calculation, Modification of
                                                                                   Child Support Order, Notice
                                                                                   & Motion to Revoke Child
                                                                                   Support, Petition for
                                                                                   Custody, Petition for
                                                                                   Support, Petition for
                                                                                   Visitation, Petition to
                                                                                   Modify Support
                                                                                   Order/Petition for Support
                                                                                   Arrears, and others)
                                                                                    Resources (FAQ)
                                                                                   Employers:
                                                                                    Resources (New Hire
                                                                                   Reporting including
                                                                                   instructions for electronic
                                                                                   submission(disk, tape),
                                                                                   Wage Withholding, Medical
                                                                                   Support, Electronic Funds
                                                                                   Transfer)

7/16/2010                                                                 11
                                                    State Customer Service Website Information



District of Columbia
State: District of Columbia                    Website: http://csed.dc.gov/csed/site/default.asp
State Contact:




    Resources Available                  Information available on Web                                      Web Functionality                    Comments/Other
                                  Case              Financial         Court Order         Download/Access Only             Interactive
                                                                                        Forms (National            Forms (Locate NCP,   
                                                                                         Medical Support Notice,     Service Requests)
                                                                                         application for services)
                                                                                          References and
                                                                                         Resources (services
                                                                                         available, how to apply for
                                                                                         services, how to apply to
                                                                                         locate NCP, paternity
                                                                                         establishment,
                                                                                         enforcement, how to make
                                                                                         payments, FAQ, printable
                                                                                         information kit,
                                                                                         Instructions for electronic
                                                                                         submission of NMSN)
                                                                                          Contact Information
                                                                                         Employers:
                                                                                          Forms (New Hire
                                                                                         Reporting)
                                                                                          Resources (New Hire
                                                                                         Reporting Information,
                                                                                         Employees in the
                                                                                         Reserves)




7/16/2010                                                                      12
                                                State Customer Service Website Information


Florida
State: Florida                             Website: http://www.myfloridacounty.com/services/child_support/
                                                   https://www.myfloridacounty.com/cse/pub/
State Contact:




    Resources Available              Information available on Web                                  Web Functionality                      Comments/Other
                              Case              Financial         Court Order      Download/Access Only             Interactive
                                          Payment History                       Local child support       Make child support     
                                           (5 most recent                         agencies                   payments on-line using
                                           payments)                               References and           credit card
                                            Employer Debit                       Resources (FAQ)            Employers:
                                           (wage withholding)                     Contact Us                Wage garnishment
                                                                                  Employers:                 (credit card, direct
                                                                                   Payment History Details deposit)




7/16/2010                                                                13
                                                        State Customer Service Website Information


Georgia
State: Georgia                                     Website: http://www.cse.dhr.state.ga.us
State Contact:
Diane Scott, Portal Program Director
(404) 463-8184
dscott@dhr.state.ga.us
   Resources Available                       Information available on Web                                     Web Functionality                    Comments/Other
                                      Case                 Financial      Court Order         Download/Access Only                Interactive
 OCSE Where's My Check       Where’s My             Payment History                  Forms (application for services,  Where’s My Check:       Voice Hotline
project charter               Check:                 (last 6 checks)                   punitive father registration,        Update demographic   System
Where’s My Check            TANF case            Where's My                         punitive father registry search     information            NOTE: Where’s
Releases/Functionality        information           Check:                             request)                            Forms completion     My Check in
(Appendix A)                  Case opened date     Arrears balances                  References and resources (Child using prompting          development
                               Case status         (support, spousal,                 Support Process, Fatherhood         (application)
                                                     medical, TANF)                     program, Fatherhood online
                                                      Payment history                 newsletter, fact sheet, GA Legal    Employers:
                                                                                        Codes, Guidelines Commission         Report new hires
                                                                                        Report, Interstate Case              Feedback mechanism
                                                                                        Notification, Mission statement,    
                                                                                        Most Wanted Evaders, Access and
                                                                                        Visitation services, How to sign
                                                                                        up for direct deposit, Family
                                                                                        Support Registry info., How to
                                                                                        establish paternity, FAQs)
                                                                                        Contact Us (phone, email)
                                                                                         Local office information (map,
                                                                                        phone, fax, address)
                                                                                        Employers:
                                                                                         Forms (New Hire Reporting,
                                                                                        Multistate Registration, File
                                                                                        submission layout)
                                                                                         References and resources (What
                                                                                        every employer needs to know
                                                                                        about child support (online
                                                                                        course), Employer’s Desk Guide
                                                                                        to Child Support, link to Employer
                                                                                        Resources, Employees called up
                                                                                        for active duty info, Reporting
                                                                                        Basics, FAQs, Electronic
                                                                                        Reporting, Multistate Reporting,
7/16/2010                                                                         14
            State Customer Service Website Information
                                     Reporting Compliance)




7/16/2010                       15
                                                State Customer Service Website Information


Hawaii
State: Hawaii                              Website: http://www.hawaii.gov/csea/csea.htm
State Contact:


    Resources Available              Information available on Web                                   Web Functionality                 Comments/Other
                              Case              Financial         Court Order       Download/Access Only            Interactive
                                                                                 Forms (calculation                           
                                                                                  worksheets and
                                                                                  instructions)
                                                                                   Local child support
                                                                                  agencies
                                                                                   References and
                                                                                  Resources (description of
                                                                                  services available, how to
                                                                                  apply for services, FAQ,
                                                                                  links to ACF materials)
                                                                                   Contact Us
                                                                                  Employers:
                                                                                   Forms (links to: Multi-
                                                                                  State Notification,
                                                                                  National Medical Support
                                                                                  Notice)
                                                                                   Resources (New Hire
                                                                                  Program)




7/16/2010                                                                16
                                                State Customer Service Website Information


Idaho
State: Idaho                               Website: http://www2.state.id.us/dhw/childsupport/index.htm
State Contact:




    Resources Available              Information available on Web                                    Web Functionality               Comments/Other
                              Case              Financial         Court Order       Download/Access Only             Interactive
                                                                                  Forms (Application for                        Voice Response
                                                                                   services, Direct Deposit                        System
                                                                                   Enrollment)                                      Site in Spanish also
                                                                                    Regional Service
                                                                                   Centers
                                                                                    References and
                                                                                   Resources (payment
                                                                                   notices info, paternity
                                                                                   establishment, interstate
                                                                                   cases, child in foster care,
                                                                                   child support
                                                                                   modification, services
                                                                                   available, Medicare birth
                                                                                   cost reimbursement,
                                                                                   military reservist called to
                                                                                   active duty, how to apply
                                                                                   for services, support
                                                                                   payments)
                                                                                    Contact Information
                                                                                   Employers:
                                                                                    References and
                                                                                   Resources (Employers
                                                                                   Guide to Child Support
                                                                                   Services, reservist called
                                                                                   to active duty, employer's
                                                                                   guide to medical support)




7/16/2010                                                                 17
                                                State Customer Service Website Information


Illinois
State: Illinois                            Website: http://www.ilchildsupport.com/
State Contact:




    Resources Available              Information available on Web                                      Web Functionality              Comments/Other
                              Case              Financial         Court Order         Download/Access Only             Interactive
                                                                                  Forms (application for                        Voice Response
                                                                                     services, direct deposit)                       System
                                                                                      References and
                                                                                     Resources (services
                                                                                     available, paternity
                                                                                     establishment, FAQ,
                                                                                     services available for non-
                                                                                     assistance customers)
                                                                                      Local child support
                                                                                     agencies
                                                                                      Contact information
                                                                                     Employers:
                                                                                      References and
                                                                                     Resources (Presentation
                                                                                     on National Medical
                                                                                     Support, Employer's
                                                                                     Guide, income
                                                                                     withholding info)
                                                                                      Forms (Link to National
                                                                                     Medical Support Notice)




7/16/2010                                                                18
                                                State Customer Service Website Information


Indiana
State: Indiana                             Website: http://www.state.in.us/fssa/children/support/index.html
State Contact:




    Resources Available              Information available on Web                                     Web Functionality                 Comments/Other
                              Case              Financial         Court Order        Download/Access Only             Interactive
                                                                                 Forms (Child support                         
                                                                                    obligation worksheet,
                                                                                    post-secondary education
                                                                                    worksheet, child support
                                                                                    guideline schedule)
                                                                                     References and
                                                                                    Resources (services
                                                                                    available, paternity
                                                                                    establishment, child
                                                                                    support guidelines)
                                                                                     Local child support
                                                                                    agencies
                                                                                     Contact information &
                                                                                    capability to email
                                                                                    questions




7/16/2010                                                                  19
                                                        State Customer Service Website Information


Iowa
State: Iowa                                        Website: https://secureapp.dhs.state.ia.us/childsupport/welcome.asp
State Contact:
Tish Eakle, Bureau Chief, Child Support Systems
(515) 281-7059
teakle@dhs.state.ia.us
   Resources Available                       Information available on Web                                   Web Functionality                    Comments/Other
                                     Case                Financial        Court Order      Download/Access Only              Interactive
EPICS announcement                              Payment History                      Forms (application,        Pay-by-web               Voice Response
CSWebsite description                           (6 months),                            establish/change direct     Employers (EPICS):       System
 CS website rollout                               includes data                          deposit, establish/change    Report new hires
approach                                          credited, date                         automated withdrawal)          Report terminations
                                                   received, date                         Request payment record       Update demographic
                                                   processed, amount                       Worksheet to Calculate    information
                                                   and source of                          Monthly Income for            Receive/complete CS
                                                   payment                                Child Support               forms (employee
                                                   Payee is also                         Guidelines’ charts        verification, income
                                                   provided with how                       References and            withholding, health
                                                   the payment is                         Resources (How to apply     benefits)
                                                   distributed                           for services, income
                                                                                          withholding, EFT, levying
                                                                                          from bank accounts,
                                                                                          Federal and State Tax
                                                                                          Refunds, Passport
                                                                                          sanctions, How to change
                                                                                          child support amounts,
                                                                                          Suspension of child
                                                                                          support, FAQs, What’s
                                                                                          New, Foster Care Recover
                                                                                          Info, Fatherhood info)
                                                                                           Local child support
                                                                                          agency info
                                                                                           Contact us




7/16/2010                                                                        20
                                                State Customer Service Website Information


Kansas
State: Kansas                              Website: http://www.srs.ks.gov
State Contact:


    Resources Available              Information available on Web                                  Web Functionality                Comments/Other
                              Case              Financial         Court Order     Download/Access Only              Interactive
                                         Payment record                      Forms (child support      Employers:             Child Support
                                           (date range, event,                   worksheet, application for  New Hire Directory   Enforcement
                                           event reason,                         services, payment form,     access                Handbook available
                                           process date,                         lost/stolen affidavit,                            in Spanish
                                           received date,                        feedback form)                                     Voice Response
                                           status, payer/payee,                   References and                                  System
                                           amount, type, ID#)                   Resources (Child Support
                                                                                 Enforcement Handbook,
                                                                                 examples and scenarios
                                                                                 for preparing worksheet,
                                                                                 child support schedules,
                                                                                 services available)
                                                                                  Local child support
                                                                                 agencies
                                                                                  Contact information-
                                                                                 customer service staff
                                                                                 (name, phone, email)
                                                                                 Employers:
                                                                                  References and
                                                                                 Resources (file layout for
                                                                                 reporting new hires
                                                                                 electronically, income
                                                                                 withholding order info and
                                                                                 FAQ, EFT info )
                                                                                  Forms (Link to National
                                                                                 Income Withholding,
                                                                                 worksheet for computing
                                                                                 income withholding,
                                                                                 employer payment
                                                                                 template)




7/16/2010                                                                   21
                                                State Customer Service Website Information


Kentucky
State: Kentucky                            Website: http://cfc.state.ky.us/help/Child_support.asp
                                                    http://www.law.state.ky.us/childsupport/Default.htm
State Contact:




    Resources Available              Information available on Web                                   Web Functionality              Comments/Other
                              Case              Financial         Court Order       Download/Access Only            Interactive
                                                                                Forms (child support                         Voice Response
                                                                                   worksheet, Worksheet For                       System
                                                                                   Monthly Child Support
                                                                                   Obligation, Worksheet For
                                                                                   Monthly Child Support
                                                                                   Obligation Exception)
                                                                                    References and
                                                                                   Resources (Child Support
                                                                                   Laws and information,
                                                                                   Child support guidelines,
                                                                                   FAQ)
                                                                                    Local child support
                                                                                   agencies
                                                                                    Contact information




7/16/2010                                                                 22
                                                State Customer Service Website Information


Louisiana
State: Louisiana                           Website: http://www.dss.state.la.us/departments/ofs/Support_Enforcement_Services.html
State Contact:




    Resources Available              Information available on Web                                    Web Functionality                   Comments/Other
                              Case              Financial         Court Order       Download/Access Only             Interactive
                                         Payment inquiry                      Forms (obligation         Employers:               Voice Response
                                                                                   worksheet, application for New Hire registration   System
                                                                                   services & instructions)    & information (on-line
                                                                                    References and            or FTP)
                                                                                   Resources (Services
                                                                                   available, Child support
                                                                                   guidelines, FAQ)
                                                                                    Regional child support
                                                                                   agencies




7/16/2010                                                                 23
                                                State Customer Service Website Information


Maine
State: Maine                               Website: http://www.state.me.us/dhs/bfi/dser/

State Contact:




    Resources Available              Information available on Web                                      Web Functionality                     Comments/Other
                              Case              Financial         Court Order         Download/Access Only              Interactive
                                                                                 Forms (application for      Apply for services       Voice Response
                                                                                    services)                    Employers:                 System
                                                                                     References and             New Hire registration    New Hire Reporting
                                                                                    Resources (Services          (and instructions) - web   (disk, tape, fax)
                                                                                    available, Initiatives (lien or email
                                                                                    network, financial data
                                                                                    match, license revocation,
                                                                                    lottery offset, new hire
                                                                                    reporting, tax offset),
                                                                                    Child Support
                                                                                    Enforcement manual, how
                                                                                    payments are distributed,
                                                                                    insurance intercept info)
                                                                                     Regional child support
                                                                                    agencies
                                                                                     Contact Information
                                                                                    (including feedback
                                                                                    mechanism)
                                                                                    Employers:
                                                                                     References and
                                                                                    Resources (New Hire
                                                                                    Reporting instructions)




7/16/2010                                                                 24
                                                State Customer Service Website Information


Maryland
State: Maryland                            Website: http://www.dhr.state.md.us/csea/index.htm
State Contact:




    Resources Available              Information available on Web                                    Web Functionality                 Comments/Other
                              Case              Financial         Court Order       Download/Access Only              Interactive
                                                                               Forms (application for      Child Support        Voice Response
                                                                                  services, child support      Worksheet              System
                                                                                  worksheet (sole or shared    Employers:             Videos
                                                                                  custody), income/expense New Hire registration
                                                                                  questionnaire, affidavit of  (and instructions) 
                                                                                  parentage-with
                                                                                  instructions)
                                                                                   References and
                                                                                  Resources (Services
                                                                                  available, Child Support
                                                                                  Guidelines, Working
                                                                                  across state lines,
                                                                                  Initiatives (multi-state
                                                                                  financial data match,
                                                                                  passport denial, tax
                                                                                  offset), FAQ)
                                                                                   Local child support
                                                                                  agencies
                                                                                   Contact Information
                                                                                  (including feedback
                                                                                  mechanism)
                                                                                  Employers:
                                                                                   Forms (New Hire
                                                                                  Registry)
                                                                                   References and
                                                                                  Resources (New Hire
                                                                                  Reporting FAQ and fact
                                                                                  sheet)




7/16/2010                                                                25
                                                        State Customer Service Website Information


Massachusetts
State: Massachusetts                               Website: http://www.cse.state.ma.us/
State Contact:
Cheryl L. Traina, Director of Customer Service
617-887-7611
trainac@dor.state.ma.us
   Resources Available                       Information available on Web                                       Web Functionality                     Comments/Other
                                      Case                 Financial      Court Order         Download/Access Only                Interactive
 Sample webpages              Case opened date     Past due support    Order          Forms (Application for         Forms completion         Information in
Implementation phases       Current status       including arrears    Number         services, National Medical       (application for          Spanish
                               Actions taken       balance and interest                 Support Notice)                  services, payment         NOTE: Website
                                                     balance                               References and resources       intercept)                display of information
                                                      Payment history-                   (Child Support Guidelines,       Child Support            and interactive aspect
                                                     last 12 months                       FAQs, Dads make a                Calculation worksheets   in development
                                                      Payment                            difference, Laws and policies,  Direct deposit (setup,
                                                     distribution                        Legislative update, News,        cancel, change)
                                                                                          Program profile (bank match,      Update demographic
                                                                                          license suspension, Payment      information
                                                                                          Intercept), Recent press,         Update case
                                                                                          Publications, Statistics,        information
                                                                                          Vocabulary, 10 most wanted)  Language translation
                                                                                           Email Us (general info, tip    tool
                                                                                          line, new hire, employer         Employers:
                                                                                          group, central registry,         New Hire Reporting
                                                                                          payment intercept program,       (web or batch uploads)
                                                                                          personal income tax, online
                                                                                          filing, trustee tax, corporate
                                                                                          excise, website)
                                                                                          Contact Info (general, new
                                                                                          hire, other states, payment
                                                                                          intercept, tip line, webmaster)
                                                                                          Employers:
                                                                                          Forms (New Hire
                                                                                          Reporting, sample income
                                                                                          withholding)
                                                                                           References and resources
                                                                                          (New Hire Reporting Info.,
                                                                                          FAQs, programs (New Hire
                                                                                          Reporting, Income
                                                                                          Withholding, Medical
7/16/2010                                                                         26
            State Customer Service Website Information
                                     Support)




7/16/2010                       27
                                                 State Customer Service Website Information



    Michigan
State: Michigan                             Website: http://www.michigan.gov/fia/0,1607,7-124-5453_5528---,00.html
State Contact:




     Resources Available              Information available on Web                                    Web Functionality                        Comments/Other
                               Case              Financial         Court Order      Download/Access Only               Interactive
                                                                                Forms (publication order Employers:                   
                                                                                   form)                        New Hire registration
                                                                                    References and             (and instructions) - web
                                                                                   Resources (Services          or email
                                                                                   available, Interstate         Electronic Income
                                                                                   support, Fatherhood is       Withholding (through
                                                                                   forever, Michigan Child      MISDU)
                                                                                   Support and You,
                                                                                   Initiatives (Fatherhood
                                                                                   Campaign, High School
                                                                                   Curriculum)
                                                                                    Regional child support
                                                                                   agencies
                                                                                    Contact Information
                                                                                   Employers:
                                                                                    Forms (New Hire
                                                                                   Website: New Hire
                                                                                   Reporting form/
                                                                                   instructions/ file layout,
                                                                                   payment coupon)
                                                                                    References and
                                                                                   Resources (Income
                                                                                   Withholding, Medical
                                                                                   Support, link to National
                                                                                   Medical Support Notice)




7/16/2010                                                                 28
                                                       State Customer Service Website Information


Minnesota
State: Minnesota                                  Website: DHS Public Site: http://www.dhs.state.mn.us
                                                  Minnesota Child Support Online (MSCO): http://www.childsupport.dhs.state.mn.us (dynamic)
State Contact:
Sandra I. Nowacki; Web Coordinator
651-296-3694
Sandra.nowacki@state.mn.us
   Resources Available                     Information available on Web                                   Web Functionality                          Comments/Other
                                   Case                 Financial       Court Order     Download/Access Only                Interactive
MCSO:                         MCSO:               MCSO:                               DHS Public Site                Employers:                       MCSO provides
 Sample cases                 case function         90 day history:                Participants:                      New Hire                     real-time
 FAQs                         case status           Payments                          Forms (application for          Reporting                    information to
 Using this site              case worker            You’ve Made                        services, option to             Center:New Hire             participants
 System security              90 day actions         (date,amt., pmt                    authorize automatic             registration and
 Links to state portal and     taken history         type, amts to                      income withdrawal,              reporting (including        Voice Response
  DHS public site              upcoming               case; payor                        direct deposit of child         multi-state) and             System
                                appointments          holds);                            support payments,               instructions; secure         (payment &
                                                      Case Payments                      Minnesota Voluntary             web transfer, EFT,           account info
DHS Public site: See                                   (date, amt to                      Recognition of                  FTP)                         matches MCSO;
Download/Access only                                   case; amts to                      Parentage,)                                                 general info; fax
                                                       obligation; case                  References and                                               DD forms)
                                                       and payee                          Resources (Services
                                                       holds)                             available, locating                                         Most brochures
                                                      Payments Made                      parents, establishing                                        and forms in
                                                       to You (type,                      percentages, establishing                                    English,
                                                       date, amt, pmt                     orders (including                                            Spanish,
                                                       status)                            guidelines), enforcing                                       Hmong, and
                                                      Current                            orders (including MN                                         Somali
                                                      Account                            Financial Institution Data
                                                       Balance (NCP                       Match), changing orders,                               Employers:
                                                       current support                    cost of living                                         dynamic site being
                                                       and arrears due                    adjustments, payment                                   developed
                                                       and balances                       information, closing
                                                       owed; CP                           cases, interstate)
                                                       obligations,                      Local child support
                                                       COLA status;                       agencies
                                                       cost recovery                     Contact Information
                                                       fee balance)                      Employers:
                                                      Tax intercept                     Forms(New Hire
                                                       balances (NCP )                    Reporting Center: New
                                                                                          Hire Reporting form/
7/16/2010                                                                      29
            State Customer Service Website Information
                                         instructions/ file layout,
                                         income withholding,
                                         electronic funds transfer,
                                         Consumer Credit
                                         Protection Act
                                         worksheet)
                                        References and
                                         Resources (New Hire
                                         Reporting info, Income
                                         Withholding, Medical
                                         Support, link to National
                                         Medical Support Notice)




7/16/2010                       30
                                                State Customer Service Website Information


Mississippi
State: Mississippi                         Website: http://www.mdhs.state.ms.us/cse.html
State Contact:




    Resources Available              Information available on Web                                   Web Functionality                    Comments/Other
                              Case              Financial         Court Order      Download/Access Only             Interactive
                                                                               Forms ()                  Employers:             
                                                                                   References and            New Hire reporting
                                                                                  Resources (Paternity
                                                                                  establishment, License
                                                                                  Suspension program,
                                                                                  Access and Visitation
                                                                                  program, FAQ)
                                                                                   Regional child support
                                                                                  directors
                                                                                   Contact US (phone,
                                                                                  email)
                                                                                  Employers:
                                                                                   References and
                                                                                  Resources (New Hire
                                                                                  reporting, Income
                                                                                  Withholding (incl. other
                                                                                  states), Medical Support)




7/16/2010                                                                31
                                                State Customer Service Website Information


Missouri
State: Missouri                            Website: http://www.dss.mo.gov/cse/
State Contact:




    Resources Available              Information available on Web                                   Web Functionality                 Comments/Other
                              Case              Financial         Court Order      Download/Access Only             Interactive
                                         Last 3 payments                     Forms (direct deposit                          
                                           received and                          application, automatic
                                           disbursed                            withdrawal authorization)
                                                                                  References and
                                                                                 Resources (Services
                                                                                 provided, Parent's
                                                                                 Fairshare program, Order
                                                                                 Modification instructions,
                                                                                 automatic withdrawal
                                                                                 info, direct deposit info)
                                                                                  Local child support
                                                                                 offices (incl. county to
                                                                                 field office cross ref)
                                                                                  Contact Information
                                                                                 (phone, email)
                                                                                 Employers:
                                                                                  Forms (Income
                                                                                 Withholding (incl,
                                                                                 interstate), National
                                                                                 Medical Support Notice)
                                                                                  References and
                                                                                 Resources (New Hire
                                                                                 Reporting, Income
                                                                                 Withholding (incl.
                                                                                 interstate), Medical
                                                                                 Support, National Medical
                                                                                 Support Notice)




7/16/2010                                                               32
                                              State Customer Service Website Information


Montana
State: Montana                            Website: http://www.dphhs.state.mt.us/about_us/divisions/child_support_enforcement/child_support_enforcement.htm
Contact:
   Resources Available            Information available on Web                                   Web Functionality                     Comments/Other
                             Case              Financial       Court Order       Download/Access Only               Interactive
                                                                           ●Office locations (by        ●Online Montana State     ●Virtual Pavilion
                                                                               county)                      Case Registry and Vital   feature for Human
                                                                               ●Forms (application, CS      Statistics Form           Services information
                                                                               Guidelines packet, CS        ●Search
                                                                               Guidelines review
                                                                               questionnaire)
                                                                                References and
                                                                               Resources (Child Support
                                                                               Division information
                                                                               (goals and objectives,
                                                                               office phone numbers,
                                                                               policies and procedures,
                                                                               Hotline phone numbers),
                                                                               Legal information
                                                                               (administrative rules, legal
                                                                               resources))
                                                                               ●Contact us




7/16/2010                                                               33
                                                 State Customer Service Website Information



    Nebraska
State: Nebraska                              Website: http://www.hhs.state.ne.us/cse/cseindex.htm
State Contact:

     Resources Available              Information available on Web                                  Web Functionality                      Comments/Other
                               Case              Financial           Court Order     Download/Access Only             Interactive
                                           ● Payment History                     ●Forms (CP-Direct           ●Nebraska Child           Voice Response
                                             (18 months)                            Deposit, Change of          Support Payment           System
                                                                                    Address, NCP-               Center-NCSPC (make a
                                                                                    Authorization for           payment, access
                                                                                    Automatic Withdrawal,       payment schedule,
                                                                                    Change of Address,          change address, access
                                                                                    Payment Coupon)             billing statement,
                                                                                    ● References and            custom payment
                                                                                    Resources (Parent           coupons, sign up for
                                                                                    information (CS services,   direct deposit)
                                                                                    military duty), Child       ●Change Address
                                                                                    Support Guidelines and      ●Clerks of the Court
                                                                                    worksheet, Financial        Remittance
                                                                                    institutions (FIDM))        ●Child Support and
                                                                                    Employers:                  County Attorney Offices
                                                                                    ●Forms (Registration,       (by county)
                                                                                    Auto. Deduction)            ●Child Support Records
                                                                                    ●Employer information       Access
                                                                                    (military duty)             Employers:
                                                                                                                ●Make a payment
                                                                                                                ●View payment history
                                                                                                                ●Change address




7/16/2010                                                                  34
                                                 State Customer Service Website Information


Nevada
State: Nevada                                Website: http://www.welfare.state.nv.us/child.htm
State Contact:


    Resources Available              Information available on Web                                   Web Functionality                   Comments/Other
                              Case                Financial       Court Order       Download/Access Only              Interactive
                                                                              ●Forms (application for     ●Information for IV-D   ●Languages - 9
                                                                                  service, Direct Deposit     staff (password         available
                                                                                  Authorization)              protected)
                                                                                  ● References and
                                                                                  Resources (Parent
                                                                                  information -CS
                                                                                  overview), Press releases,
                                                                                  public notices, CS
                                                                                  Enforcement statistics)
                                                                                  ●Office locations
                                                                                  ●Email Child Support
                                                                                  Employers:
                                                                                  ● References and
                                                                                  Resources (withholding
                                                                                  income, New Hire
                                                                                  Reporting)




7/16/2010                                                                  35
                                                 State Customer Service Website Information



New Hampshire
State: New Hampshire                         Website: http://www.dhhs.state.nh.us/DHHS/DHHS_SITE/default.htm
State Contact:

    Resources Available              Information available on Web                                 Web Functionality               Comments/Other
                              Case               Financial          Court Order    Download/Access Only            Interactive
                                                                              ●Forms (Guidelines          ●Child Support     ●Voice Response
                                                                                  Worksheet)                  Calculator         System for payment
                                                                                  ●References and resources                      information
                                                                                  (FAQ, Laws, Rules, and
                                                                                  Policies; Additional
                                                                                  Resources and Services,
                                                                                  NH’s 2002 Most Wanted
                                                                                  Non-Supporting Parents
                                                                                  Poster)
                                                                                  ●Contact Info




7/16/2010                                                                  36
                                                    State Customer Service Website Information



New Jersey
State: New Jersey                               Website: http://www.njchildsupport.org/
State Contact:

    Resources Available                 Information available on Web                                      Web Functionality                      Comments/Other
                                 Case               Financial              Court Order    Download/Access Only               Interactive
                         ●Case Inquiry: View   ● Most Recent                           ●Forms (application,           ●Search for           ●Voice Response System
                          Case Status          Payment                                  Direct Deposit, request for    Community Resources
                                                Information, CP and                      change in Direct Deposit)      (by county)
                                                NCP                                     ●References and resources      ●New Hire Reporting
                                                                                         (Child Support Handbook,
                                                                                         Quarterly Newsletter,
                                                                                         FAQs, military
                                                                                         deployment, direct deposit,
                                                                                         NCP parent information--
                                                                                         One Stop Career Center
                                                                                         services, Teens-- games,
                                                                                         resources)
                                                                                         ●Location of Child
                                                                                         Support offices
                                                                                         Employers:
                                                                                         ●Employer information
                                                                                         (reservist call to duty, New
                                                                                         Hires Directory, income
                                                                                         withholding)




7/16/2010                                                                        37
                                                     State Customer Service Website Information


New Mexico
State: New Mexico                               Website: https://elink.hsd.state.nm.us/ecse/
                                                Employer portal: https://elink.hsd.state.nm.us/elink/
State Contact:
Jason B. Romero
 Business Manager
NM Child Support Enforcement Division
 (505) 827-6205
Jason.Romero@state.nm.us
    Resources Available                   Information available on Web                                     Web Functionality                      Comments/Other
                                    Case             Financial         Court Order          Download/Access Only            Interactive
Sample web pages          Case status/News   Past due support                         References and            Address change for     
Technical platform       Locate (NCP)       (arrears balance                          resources (FAQs, help,     parents or employer
description                Status               owed, amount                              privacy policy, access to  Provide Employer
 Sample APD                                   owed for current                          other child support        Info
 NCSEA Customer Self                           month)                                    services)                 Provide Asset
Service Presentation                            Current support                          Search for local child   Information
Online Demo                                  due                                      support agency              SSN verification
                                                Payment history                          Contact info (phone)      Direct deposit
                                                (CP: warrant                                                         Request Case Review
                                                number, date                                                         Change PIN number
                                                mailed, amount,                                                      Guideline calculator
                                                status; NCP: Check                                                    EFT for NCP
                                                #, Source, Date
                                                                                                                      Receive/complete CS
                                                Received, Amount)
                                                                                                                     forms (application,
                                                Payment Status                                                     income withholding)
                                                (mailed, cashed)                                                    Employers:
                                                                                                                      Update employer
                                                                                                                     information (address,
                                                                                                                     automatic withdrawal
                                                                                                                     for wage withholding,
                                                                                                                     insurance information,
                                                                                                                     FAQs for NMSN)
                                                                                                                     Respond to
                                                                                                                     verification of
                                                                                                                     employment letter
                                                                                                                     Link to eEmployer
                                                                                                                     site
                                                                                                                     Upcoming Capability:
                                                                                                                     NMSN—notice itself,

7/16/2010                                                                       38
            State Customer Service Website Information
                                                         instructions




7/16/2010                       39
                                                 State Customer Service Website Information


New York
State: New York                              Website: https://newyorkchildsupport.com/home.html
State Contact:

    Resources Available              Information available on Web                                  Web Functionality                     Comments/Other
                              Case                Financial       Court Order      Download/Access Only            Interactive
                                           ●Payments (CP,                     ● References and resources ●Update profile for CP     ●Brochures available
                                             NCP) and                            (CS services overview for   and NCP                   in English and Spanish
                                             Disbursements (CP)                  CP and NCP, teen parents, ●NCP create payment
                                                                                 glossary, Child Support     coupon
                                                                                 Standards Act (CSSA)        ●Search for local
                                                                                 Guidelines, FIDM            support offices/emails
                                                                                 Handbook, brochures,        ●Contact technical
                                                                                 reports)                    support via email/phone




7/16/2010                                                                 40
                                                      State Customer Service Website Information


North Carolina
State: North Carolina                            Website: http://www.ncchildsupport.com
                                                          http://www.dhhs.state.nc.us/dss/cse/cse_hm.htm
State Contact:
 Bonnie Knowles                                  Christopher Meike                       Ramakanth Kodumagulla
(919) 255-3701                                   (919) 255-3708                          (919) 255-3710
bonnie.knowles@ncmail.net                        cmeike@sysrad.com                       rkodumagulla@sysrad.com
   Resources Available                      Information available on Web                                   Web Functionality                         Comments/Other
                                   Case                Financial         Court Order      Download/Access Only               Interactive
●Sample webpages            ●Current status      ●Scheduled                            ● Forms (application for    ●Web payment (setup,        
●Application Architecture                         payments, payment                      services, automatic         cancel, change)
Overview                                          history                               withdrawal authorization,   ●Direct deposit
●Online Demo-                                                                           automatic deposit)          ●Child Support
                                                                                         ● References and            obligation worksheet
                                                                                         resources (Child Support    calculation (sole, joint,
                                                                                         Enforcement Guidelines,     split, 3rd party custody)
                                                                                         Security Policy, Help,      Employers:
                                                                                         direct deposit services)    ●Forms (new hire
                                                                                         ●Search for local child    reporting)
                                                                                         support agency              
                                                                                         ● Search for Clerk of
                                                                                         Court
                                                                                         ● Contact us (phone,
                                                                                         email)
                                                                                         Employers:
                                                                                         ● Forms (New Hire
                                                                                         reporting)
                                                                                         ● References and
                                                                                         resources (New hire
                                                                                         reporting info, multi state
                                                                                         reporting, EFT, income
                                                                                         withholding, FAQs)




7/16/2010                                                                      41
                                              State Customer Service Website Information


North Dakota
State: North Dakota                       Website: http://lnotes.state.nd.us/dhs/dhsweb.nsf/ServicePages/ChildSupportEnforcement
Contact:
   Resources Available            Information available on Web                                Web Functionality                    Comments
                             Case              Financial       Court Order      Download/Access Only           Interactive
                                        ●Last payment                       ●Forms (application,        ●Child Support
                                          amount and date                      New Hire reporting,         On-Line
                                                                               direct deposit application, Information
                                                                               authorization to release    System
                                                                               information, CS             ●CP, NCP
                                                                               Guidelines Instructions,    Name/Address
                                                                               CS Guidelines               change (email,
                                                                               Worksheet, CS               online)
                                                                               Guidelines Schedules A-     ●Search
                                                                               D)                          Employers:
                                                                               ●References and             ●Employer/New
                                                                               resources (CS Guidelines, Hire Reporting
                                                                               CS overview, FAQs,
                                                                               military call to active
                                                                               duty, direct deposit, CS
                                                                               Guidelines, proposed
                                                                               amendments to CS
                                                                               Guidelines, interest on
                                                                               CS arrearages, Income
                                                                               Withholding Issuance
                                                                               Center/IWIC, review and
                                                                               adjustment)
                                                                               ●Office locations (by
                                                                               Regional CSE Units)
                                                                               FAQs, Current CS news)
                                                                               ●Contact us
                                                                               Employers:
                                                                               ●Employer information
                                                                               (New Hire Reporting
                                                                               Requirements)




7/16/2010                                                               42
                                                 State Customer Service Website Information




Ohio
State: Ohio                                  Website:   http://jfs.ohio.gov/ocs/
State Contact:

    Resources Available              Information available on Web                                   Web Functionality                      Comments/Other
                              Case                Financial         Court Order     Download/Access Only              Interactive
                                                                               ●Forms (application for       Employers:              Also includes:
                                                                                   services, income              ●New Hire Reporting     ●Media Center
                                                                                   withholding)                  ●Electronic Payment     ●Child Support
                                                                                   ●References and resources     ●Update Employee Info   Shareholders Group
                                                                                   (Most Wanted Poster, list                             ●Information for Ohio
                                                                                   of county job and family                              CSE professionals
                                                                                   services agencies,                                    ●Information for out-
                                                                                   Help/FAQs, glossary,                                  of-State CSE
                                                                                   paternity establishment,                              professionals
                                                                                   Grandparent information
                                                                                   (how to apply, IVR system
                                                                                   for case status), Financial
                                                                                   institution information
                                                                                   (FIDM))
                                                                                   ●Interstate Central
                                                                                   Registry
                                                                                   Employers:
                                                                                   ●Employer information
                                                                                   (Income withholding,
                                                                                   direct interstate income
                                                                                   withholding, military
                                                                                   deployment)




7/16/2010                                                                  43
                                               State Customer Service Website Information



Oklahoma
State: Oklahoma                            Website: http://www.okdhs.org/childsupport/
State Contact:

    Resources Available            Information available on Web                                  Web Functionality                  Comments/Other
                              Case              Financial       Court Order      Download/Access Only            Interactive
                                         ●Payment Info                     ●Forms (application for     ●Child Support          ●Voice Response
                                                                               services and others)        Guidelines Calculator   System
                                                                               ●References and resources ●New Hire Reporting
                                                                               (FAQs, CSE Update, CS
                                                                               Guidelines, CSE
                                                                               Handbook, OK CSE Most
                                                                               Wanted, child support
                                                                               enforcement in states and
                                                                               other countries, Native
                                                                               American CSE services,
                                                                               Help page, Institution
                                                                               information (ABC's of
                                                                               FIDM, Data Match
                                                                               Methods and Calendar,
                                                                               FIDM Policy, email
                                                                               contact to CSED FIDM
                                                                               Unit))
                                                                               ●Location of CSE Offices
                                                                               Employers:
                                                                               ●Employer information




7/16/2010                                                               44
                                                   State Customer Service Website Information



Oregon
State: Oregon                                  Website: http://www.dcs.state.or.us
State Contact:

   Resources Available            Information available on Web                                     Web Functionality                           Comments/Other
                              Case             Financial          Court              Download/Access Only                 Interactive
                                                                  Order
                            Case status      Case Balance (                    Forms (Application for               Child Support          Most forms and
                            Assignment        arrears balance                    services, Child Support               Guidelines              publications in
                             of rights         owed, amount                       Questionnaire, Direct Deposit,        Calculator              English and
                            Office            owed for                           Child Attending School               Interactive Past        Spanish. Some
                             information       current month)                     Compliance Requirements,              Support                 also in Russian
                             where case       Payment                            Child Attending School                Withholding             and Vietnamese.
                             is worked         History for the                    Reporting Address, Child              Calculation
                                               last 12 month’s                    Support Grievance,                    Worksheet
                                               ( Date                             Instructions for Computing           Feedback Form
                                               Received,                          Child Support, Child Support
                                               Amount                             Computation Worksheet, 13
                                               Received, Date                     others)
                                               Check Issued,                     References and resources
                                               Amount of                          (family law, lawyer referrals,
                                               Check Issued)                      child support and locate links,
                                              Payment Status                     Publications (You Owe It to
                                               ( outstanding,                     Your Child - Paternity
                                               paid, returned                     Information for Mothers and
                                               check,                             Fathers, The Child Support
                                               cancelled)                         Program in Oregon, Your
                                                                                  Child Support Hearing - How
                                                                                  to Prepare & Present Your
                                                                                  Case, Division of Child
                                                                                  Support Strategic Plan,
                                                                                  Oregon Child Support
                                                                                  Program Annual Report 2001-
                                                                                  2002) , Child Support rules
                                                                                  and guidelines, Oregon
                                                                                  Administrative Rules
                                                                                  (searchable), FAQs)
                                                                                 Division of Child Support
                                                                                  branch offices (phone, fax,

7/16/2010                                                                    45
            State Customer Service Website Information
                                     address, map)
                                    District Attorney offices
                                     (phone, fax, address, map)
                                    Contact Us (phone, E-mail,
                                     address)

                                Employers:
                                 Forms (Employer New Hire
                                   Reporting, Past Support
                                   Withholding Calculation
                                   Worksheet)
                                 References and
                                   resources(FAQs, EFT, New
                                   Hire Reporting form,
                                   Employer New Hire Reporting
                                   brochure, NMSN PowerPoint
                                   Slide Show)




7/16/2010                       46
                                                       State Customer Service Website Information


Pennsylvania
State: Pennsylvania                               Website: http://www.childsupport.state.pa.us
State Contact:
Jay Poe
User Support Manager
(717) 705-5120
jaypoe@pacses.com
    Resources Available                      Information available on Web                                  Web Functionality                    Comments/Other
                                     Case                Financial        Court Order      Download/Access Only            Interactive
 Sample webpages             Scheduled           Past due support    Order Number    References and            Update addresses (CP,    Site Tour
CS Portal technical        appointments and      including arrears                      resources (FAQ, child      NCP)
architecture description     hearings              balance owed                           support terms, laws &       Liens search
 ERICSA Portal description  Date of child        Current support                      legislation)                Docket search
                             support order         due                                     Location of local child   Alerts for missing
                              Case History         Payment history                      support agency and courts information
                              Case ID            (last 5 checks over                     Contact us              Employers:
                                                   12 months)                                                         Create/Update
                                                                                                                     Income Withholding
                                                                                                                     Info
                                                                                                                      Create/Update
                                                                                                                     Employer Info
                                                                                                                      Employer profile:
                                                                                                                     Update employee list




7/16/2010                                                                        47
                                             State Customer Service Website Information



Rhode Island
State: Rhode Island                      Website: http://www.cse.ri.gov
                                                  http://www.rinewhire.com
State Contact:

    Resources Available          Information available on Web                                 Web Functionality                   Comments/Other
                          Case                Financial         Court Order    Download/Access Only           Interactive
                                                                             ●Contact us               ●Child Support Lien
                                                                              Employers:                Network
                                                                              ●Employer information     Employers:
                                                                              (Employer New Hire        ●New Hire Reporting
                                                                              Reporting packet, FAQs,   (requires FEIN, Federal
                                                                              Security white paper)     employer identification
                                                                                                        number, and password)




7/16/2010                                                              48
                                            State Customer Service Website Information



South Carolina
State: South Carolina                   Website: http://www.state.sc.us/dss/csed/

State Contact:
   Resources Available          Information available on Web                                    Web Functionality                 Comments/Other
                         Case                Financial       Court Order        Download/Access Only             Interactive
                                                                             ● Forms (Application for    ● Child Support
                                                                              services for CP and NCP,    Calculator
                                                                              IRS Form 8379, Injured      ● Anonymous Tip for
                                                                              Spouse Claim and            Delinquent Parents
                                                                              Allocation)                 Employers:
                                                                              ● References and resources ● New Hire reporting
                                                                              (South Carolina Child       (requires Employer ID
                                                                              Support Guidelines, Child   and password)
                                                                              Support Obligation
                                                                              Worksheet, FAQs, First
                                                                              Things First program,
                                                                              Visitation Involvement
                                                                              Parenting, Financial
                                                                              Institution Data Match
                                                                              Handbook, Child Support
                                                                              Statistics and Abandoned
                                                                              Property List)
                                                                              ● CSED Regional offices
                                                                              ● Contact us
                                                                              Employers:
                                                                              ● Employer Information
                                                                              (Employer Information
                                                                              Package, Employer FAQs)




7/16/2010                                                              49
                                          State Customer Service Website Information



South Dakota
State: South Dakota                   Website: http://www.state.sd.us/social/cse/index.htm


State Contact:
   Resources Available        Information available on Web                                     Web Functionality                     Comments/Other
                         Case              Financial       Court Order        Download/Access Only             Interactive
                                                                           ●Forms (Application and      ●Change of address for    Voice Response
                                                                            agreement for services, CP CP, NCP                     System
                                                                            and NCP, application for     ●Change of employer
                                                                            wage withholding only,       for CP, NCP
                                                                            application for location     ●Order publications (7)
                                                                            only, petition for           Employers:
                                                                            modification, direct         ●New Hire reporting
                                                                            deposit enrollment,
                                                                            paternity affidavit)
                                                                            ● References and resources
                                                                            (Child Support Guidelines,
                                                                            Child Support Obligation
                                                                            Schedule, Child Support
                                                                            Obligation Worksheet,
                                                                            definitions, Child Support
                                                                            Enforcement circuit
                                                                            offices, Clerk of Courts
                                                                            offices, FAQs, publications
                                                                            (7))
                                                                            Employers:
                                                                            ●Employer Information
                                                                            (New Hire Reporting
                                                                            FAQs, multistate
                                                                            reporting)
                                                                            ●Contact us




7/16/2010                                                            50
                                                 State Customer Service Website Information



Tennessee
State: Tennessee                              Website: http://www.state.tn.us/humanserv/child-support.htm
                                                       https://www.tennesseeanytime.org/tcses/
State Contact:
   Resources Available                Information available on Web                                    Web Functionality              Comments/Other
                                 Case              Financial       Court Order      Download/Access Only              Interactive
● Website Demo          ●Case ID             ●Incoming payment                   ●Forms (Client Complaint,                         Voice Response
                         ●Parent name (CP,    date and amount                     Question, or Concern)                             System
                         NCP)                 ●Payment source                     ● References and resources
                         ●Case status         code                                (Child Support offices by
                                              ●Fee amount                         judicial district, FAQs)
                                              ●Payment History
                                              (current month, last
                                              6 months, date
                                              range, history)




7/16/2010                                                                  51
                                                               State Customer Service Website Information


Texas
State: Texas                                              Website: http://childsupport.oag.state.tx.us
                                                                  https://childsupport.oag.state.tx.us/index.htm?ENGLISH=English
                                                                  http://www.oag.state.tx.us/child/mainchil.shtml
State Contact:
John Schulz
(512) 460-6874
 john.schulz@cs.oag.state.tx.us
   Resources Available                              Information available on Web                                     Web Functionality                  Comments/Other
                                          Case                 Financial         Court Order       Download/Access Only               Interactive
●Sample webpages                 ● Case Status           ●Past due support   ● Cause Number    ● Forms (direct deposit,     ●Forms completion      ●Website available
●CF County Portal               ● Case ID               including arrears                       NMSN, authorization for      (application for        in Spanish
description                       ● Case Inquiry         balance, interest                       release of information)      services)               ● Voice Response
● Texas Child Support web                                 balance and fees                        ● References and             ● Establish Paternity   System
strategy                                                  ● Current support                       resources (General           ● Update addresses
● Demo screens                                            owed                                    program info, acronyms & (CP, NCP)
                                                          ● Voluntary                             glossary, outreach &         ● File a complaint
                                                          Payments                               volunteer pgm., FAQ,         ● Case Inquiry
                                                                                                  evaders, parental rights &   Employers:
                                                                                                  responsibilities, resources   ● Create/Update
                                                                                                  for single parents, Why      Income Withholding
                                                                                                  Your Baby Needs a            Info
                                                                                                  Father, 10 most wanted)       ● Create/Update
                                                                                                  ● Location of local child    Employer profile
                                                                                                  support agency (with map) ● Report new hires and
                                                                                                  ● Contact us (phone, US      terminations
                                                                                                  mail, email,)                ● Link to New Hire
                                                                                                  Employers:                   website
                                                                                                  ● References and
                                                                                                  resources (New Hire
                                                                                                  Reporting, National
                                                                                                  Medical Support Notice
                                                                                                  Info., Texas Child Support
                                                                                                  Disbursement Unit Info.,
                                                                                                  payment options of the CS
                                                                                                  employer handbook,
                                                                                                  user’s guide for electronic
                                                                                                  child support payments,
                                                                                                  handbook for income
                                                                                                  withholding, Military

7/16/2010                                                                               52
            State Customer Service Website Information
                                       Reservists and National
                                       Guard employers info.,
                                       other items of interest)




7/16/2010                       53
                                                     State Customer Service Website Information



 Utah
State: Utah                             Website: http://www.ors.utah.gov
                                        https://webapps.dhs.state.ut.us/web/ors_ica/ica
State Contact:
Kim Matheson
(801) 536-0343
KIMBERLYMATHESON@utah.gov
  Resources Available           Information available on Web                                        Web Functionality                                 Comments/Other
                           Case              Financial       Court           Download/Access                     Interactive
                                                             Order                   Only
●Frequently Asked    ●Case status     ●Payment                          ●Applications for        Users can obtain case information and            The Log-in ID is the
Questions                               information                        services                 financial information via the ―Interactive        participant’s Social
●Definitions                           ●Balance/monthly                  ●Guideline              Web‖                                              Security Number
●Addresses                             due information                    worksheets ●Review      https://webapps.dhs.state.ut.us/web/ors_ica/ica   entered without
●Phone Numbers                                                            and adjustment           With a user ID and PIN, custodial and non-        dashes or
●Email Addresses                                                          request forms, etc.      custodial parents can :                           spaces.The PIN
●Helpful Links                                                            Employers:               ●Submit new address                              number is the same
●General Program                                                          ●Links to Federal       ●Employment and insurance information            PIN as the client
                                                                           information              ●Can submit questions and comments about a       uses to access the
Information
                                                                           ●Notices or bulletins   case electronically, 24 hours a day, 7 days a     ORS Automated
                                                                           regarding changes to     week.                                             Information System
                                                                           law or policy.                                                             (Voice Response
                                                                           Financial                                                                  System). To find
                                                                           Institutions                                                               out a PIN number or
                                                                           ●Forms and                                                                change a PIN
                                                                           information regarding                                                      number, client must
                                                                           in-state Financial                                                         call Customer
                                                                           Institution Data                                                           Service Unit.
                                                                           Match program




7/16/2010                                                                        54
                                                State Customer Service Website Information



Vermont
State: Vermont                              Website: http://www.ocs.state.vt.us/
State Contact:
   Resources Available              Information available on Web                                     Web Functionality                        Comments/Other
                             Case                Financial         Court Order       Download/Access Only             Interactive
                                          ●Last Payment and      ●Scheduled      ● Forms (Direct Deposit     ●Forms (change of            Voice Response
                                            Disbursement           Court           Authorization form (print,  address, employment          System
                                            Information            Hearing         mail in))                   change)
                                            ●Tax Receipt           Message (If     ●Guidelines calculator      ●Provide anonymous
                                            Information            available)      (program download)          locator tips
                                            ●Obligation                            ●References and resources ●Order publications
                                            Amount                                 (Fatherhood information,    (applications, guidelines,
                                            ●Arrears Amount                        parent resources, OCS       handbooks)
                                                                                   Helpline #, Resources to    ●Customer service
                                                                                   find a missing parent,      comment form
                                                                                   FAQs)                       ●Request help or
                                                                                   ● Regional Office Contact information by email
                                                                                   Info (office hours,         Employers:
                                                                                   addresses, and phone        ● Report employment
                                                                                   numbers,)                   termination
                                                                                                               ● Update employer
                                                                                                               contact info,
                                                                                                               ● Request help by email
                                                                                                               order employer
                                                                                                               handbook
                                                                                                               access to customer
                                                                                                               service comment form




7/16/2010                                                                  55
                                                    State Customer Service Website Information



Virginia
State: Virginia                                Website: http://www.dss.state.va.us/family/dcse.html
                                                       https://www.dss.state.va.us/family/dcsecase.cgi
State Contact:




    Resources Available                  Information available on Web                                     Web Functionality              Comments/Other
                                  Case              Financial         Court Order        Download/Access Only             Interactive
                          Case Status       Child Support                          Forms (application for                       Voice Response
                                               Payments                                 services, direct deposit                        System
                                                Balances Due                          info/request, address
                                                                                        change request, request
                                                                                        for administrative hearing,
                                                                                        request for review and
                                                                                        adjustment, request for
                                                                                        case closure, affidavit for
                                                                                        non-disclosure, change of
                                                                                        payee temporary request)
                                                                                        ●References and
                                                                                        resources (Rights and
                                                                                        responsibilities,
                                                                                        Guidelines for
                                                                                        determination of child
                                                                                        support, National Medical
                                                                                        Support Notice (link to),
                                                                                        Child Support and You,
                                                                                        Facts About Establishing
                                                                                        Paternity)
                                                                                         Local child support
                                                                                        agencies
                                                                                         Contact us (email page)




7/16/2010                                                                     56
                                                       State Customer Service Website Information


Washington
State: Washington                           Website: http://www.dshs.wa.gov/dcs/
                                                    https://fortress.wa.gov/dshs/enigma/
State Contact:
Paul Gronka, Web / Application Designer
(360) 664-5398
PGronka@dshs.wa.gov
  Resources Available                  Information available on Web                                     Web Functionality                           Comments/Other
                                Case              Financial        Court Order          Download/Access Only                   Interactive
 Demo                    Case opened       Past due support    Order ID      Forms (Application for              Forms completion         Voice Response
Implementation phases date                including arrears                    Nonassistance Support                 (application for           System
                          Current status    balance owed and                     Enforcement Services, Child           services, payment          On-Line Demo
                          Case              interest balance                     Support Enforcement Referral,         intercept)                 Brochures in
                         Events/Actions      Payment history-                   Noncustodial Parent Child Support      Direct deposit (setup,   Cambodian, Chinese,
                                             last 12 months                       Enforcement Application, Child        cancel, change)            Korean, Laotian,
                                              Payment                            Support Referral Continuation,         Update demographic       Russian, Spanish,
                                             distribution                        Application For Full Collection       information                Vietnamese
                                                                                  Services, Declaration of Support      Update bank              Child Support
                                                                                  Payments, Authorization to            information                Schedule and
                                                                                  Disclose Personal Info., Petition for  Update case              Worksheets in
                                                                                  Late Hearing - Administrative         information                Spanish
                                                                                  Orders, Request for Conference        Make a Payment or        NOTE: Items in
                                                                                  Board, Statement of Resources and     Cancel Payment             PINK are in
                                                                                  Expenses, Waiver of Statute of         Language translation     development
                                                                                  Limitations Defense)                  tool-for forms
                                                                                   References and resources            Employers:
                                                                                  (Services provided, Nonassistance     Forms completion
                                                                                  Support Enforcement Information,      (new hire reporting)
                                                                                  Noncustodial Parent's Rights and
                                                                                                                        Internet payments
                                                                                  Responsibilities, Washington State
                                                                                                                        Update Employee Info
                                                                                  Child Support Schedule)
                                                                                                                        (Add, Update, Delete,
                                                                                   Contact us
                                                                                                                        Upload file)
                                                                                  Employers:
                                                                                   References and resources
                                                                                  (Employer Payment Identification
                                                                                  Instructions, Authorization
                                                                                  agreement for electronic funds
                                                                                  transfer, National Medical Support
                                                                                  Notice)


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                                                State Customer Service Website Information


West Virginia
State: West Virginia                       Website: http://www.wvdhhr.org/bcse/
                                                    https://www.wvdhhr.org/bcseapp/
State Contact:


    Resources Available            Information available on Web                                    Web Functionality                       Comments/Other
                              Case              Financial       Court Order      Download/Access Only                Interactive
                                         Payment info                    Forms (application for        Customer Service           Automated
                                                                              services, direct deposit,       Survey                      Telephone
                                                                              payment coupon)                 Employers:                  Information System
                                                                               References and resources       Employer new hire         Teleconferences on
                                                                              (Glossary of Terms, Laws and reporting (in                  various topics
                                                                              Regulations, Amnesty            development)
                                                                              Program Description)           Kanawha County
                                                                               Location of local child       Website:
                                                                              support agencies                 Forms completion
                                                                              Contact US (Request for       (address change request,
                                                                              information)                    change of employer,
                                                                              Employers:                      verification of medical
                                                                               References and resources      coverage, special
                                                                              (Call to active duty, FAQs,     information request, site
                                                                              electronic reporting,           subscription)
                                                                              multistate reporting,           Employer Forms
                                                                              compliance, payment/EFT)        (Employment and
                                                                              Kanawha County Website:         address verification,
                                                                               Forms (address change         verification of medical
                                                                              request, notice of good cause, coverage, employer
                                                                              affidavit of domestic violence, contact change form,
                                                                              modification request, affidavit termination form
                                                                              of support arrearage and
                                                                              medical support arrearages,
                                                                              affidavit to limit income
                                                                              withholding arrearage,
                                                                              physical custody affidavit,
                                                                              release of information
                                                                              authorization, interview
                                                                              checklist)
                                                                               ABC's of Child Support
                                                                               Contact Us

7/16/2010                                                               58
                                              State Customer Service Website Information



Wisconsin
State: Wisconsin                          Website: http:/childsupport.wisconsin.gov
                                                   http:/childsupport.wisconsin.gov/payments
State Contact:
   Resources Available            Information available on Web                                    Web Functionality                    Comments/Other
                             Case              Financial       Court Order       Download/Access Only              Interactive
                                        ●Last payment                       ●Forms (application for      Employers:                Information in other
                                          ●Arrears                             services, link to National   ●New Hire Reporting      languages: Spanish,
                                          ●History                             Medical Support Notice)      (can also report using   Hmong
                                          ●Amount (current                     ●References and resources disk or tape)
                                          support due)                         (Tax information, Tax
                                                                               Intercept Information,
                                                                               Military Deployment,
                                                                               Child Support
                                                                               publications,
                                                                               Laws/Legislation, Child
                                                                               Support Guidelines,
                                                                               Partner information)
                                                                               ●Lin k to Housing
                                                                               Authority
                                                                               ●County Clerks of Court
                                                                               Directory (phone, mail)
                                                                                Child Support Agencies
                                                                               contact information
                                                                               (phone, mail)
                                                                               Child Support agencies
                                                                               in other States
                                                                               Employers:
                                                                               ● Forms (New Hire
                                                                               Reporting)
                                                                               ● References and resources
                                                                               (EFT, withholding,
                                                                               employer’s guide to child
                                                                               support, medical insurance,
                                                                               multi-state employer
                                                                               reporting options, other
                                                                               information and services)



7/16/2010                                                               59
                                                 State Customer Service Website Information



Wyoming
State: Wyoming                               Website: http://dfsweb.state.wy.us/csehome/cs.htm
State Contact:



    Resources Available              Information available on Web                                   Web Functionality                     Comments/Other
                              Case                Financial       Court Order       Download/Access Only             Interactive
                                                                               Wyoming participation      Provide locate tip on    Child Support
                                                                                  in Administrative           Wanted Poster NCP         Enforcement rules
                                                                                  Enforcement in Interstate   (email, phone, mail)     (broken link)
                                                                                  Cases (AEI)
                                                                                  ●References and resources
                                                                                  (Guide to Wyoming's CSE
                                                                                  Program)
                                                                                   Location of District
                                                                                  Offices, State Office
                                                                                  ●Contact District Offices,
                                                                                  State Office (email)




7/16/2010                                                                  60
                                                State Customer Service Website Information



Guam
Guam                                        Website: http://www.guamcse.net/
Contact: OCSE Region 9
   Resources Available              Information available on Web                                 Web Functionality             Comments/Other
                             Case                Financial       Court Order     Download/Access Only            Interactive
                                                                           ●Forms (application,        
                                                                               information gathering,
                                                                               paternity information
                                                                               gathering)
                                                                               ● References and
                                                                               resources (General
                                                                               Information, FAQs, CS
                                                                               Guidelines, Title 5 G.C.A.)
                                                                               ●Contact Information
                                                                               (broken)
                                                                               ● Agency Location map
                                                                               ●Links (Federal, local)




7/16/2010                                                               61
                                                State Customer Service Website Information


Puerto Rico
Puerto Rico                                 Website:
Contact:
   Resources Available            Information available on Web                                Web Functionality               Comments/Other
                             Case              Financial       Court Order       Download/Access Only         Interactive
                                                                                                   

                                                                                                                            No Human
                                                                                                                            Services/CSE content
                                                                                                                            available




Virgin Islands
Virgin Islands                              Website: http://www.gov.vi
Contact: OCSE Region 2
   Resources Available              Information available on Web                              Web Functionality               Comments/Other
                             Case                Financial       Court Order     Download/Access Only         Interactive
                                                                                                                      September 18, 2003.
                                                                                                                            General Virgin Islands
                                                                                                                            site. No Human
                                                                                                                            Services/CSE content
                                                                                                                            available




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