USEFUL CONTACTS Patient Advice and Liaison Service PALS Patient
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Patient Information USEFUL CONTACTS: Patient Advice and Liaison Service (PALS) Copying letters to patients how to obtain a copy of letters written about you Contact our PALS Co-ordinator on: 01377 208823 If your preferred language is not English, or for those who are blind or partially sighted, we can make arrangements to help you with this document. Please contact your healthcare professional. Nëse dëshironi ndihmë me këtë dokument, ju lutemi telefononi 01430 457351 Eğer bu döküman ile ilgili olarak yardım istiyorsanız, lütfen 01430 457353 numaralı telefonu arayınız. Published: April 2004 INTRODUCTION giving you a copy of the letter so that are used. However, if you require they can explain what it means. more information about the meaning The NHS Plan made a commitment that Occasionally the clinician may decide of such terms you may like to from April 2004, patients should be able not to copy a letter to you. This may be contact NHS Direct on 0845 46 47. to receive copies of letters written about where the letter contains information them by clinicians, e.g. doctors, nurses, about other people, or it is felt you could I AM A CARER, CAN I RECEIVE A therapists, as a right. Some patients be caused serious harm. Ask if you COPY? find copies of such letters help them to think you have not received a copy for understand the information given to this reason. If you want to see a copy The letter will normally be copied to them during a consultation. However, of this letter you can apply to see it and the patient, but the patient can ask we understand that others may not want all your records under provisions of the for you as a carer to have a copy. If to take up this offer. Therefore, if you Data Protection Act. the patient asks for you not to be wish to receive a copy of a letter, it is sent a copy, the clinician will not be important that you let us know. WHAT HAPPENS IF THE LETTER IS able to provide you with one. If you SENT TO THE WRONG ADDRESS, are worried, discuss this with the WHY DO I NEED TO SEE COPIES OF OR SOMEONE ELSE SEES IT? clinician concerned. LETTERS? It is your responsibility to make sure HOW DO I INFORM YOU THAT I The letter will tell you what that we have your correct address. If WISH TO RECEIVE COPIES OF arrangements have been made from there is someone else in your home LETTERS? the results of tests and may give you with the same initials, tell us how you advice on how to manage your would like the letter addressed to make You will need to inform us each time condition. Though your clinician may sure you receive it. If you are worried you want a copy letter. For have explained these to you, it is often about someone else seeing the letter, example, if your treatment has useful to have this information to refer you may prefer to pick it up in person, changed or plans are being made to and also share with your family. It is have it delivered to a different address for further investigations, a copy of a not always easy to remember all the or look at it at the hospital or GP letter outlining this may be helpful. information you are given in a brief practice. However, if you have attended clinic consultation. for a routine check-up, and no WHAT IF I DO NOT UNDERSTAND changes have been recommended, WILL I RECEIVE COPIES OF ALL THE MEDICAL TERMS THAT MAY BE you may not wish to receive a copy LETTERS WRITTEN ABOUT ME? USED IN THE LETTER? of this information. Yes, if you want to. If the letter contains Wherever possible we will ensure that Please note that it can take up to new information the clinician may prefer medical terms are kept to a minimum three weeks for you to receive a to discuss it with you personally before and explain what they mean when they copy of the letter.