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					                                                                                                                                                                                    NEWSLETTER
                                                                                                                                                                                       OF THE
                                                                                                                                                                                     ST. JOSEPH
                                                                                                                                                                                      COUNTY
                                                                                                                                                                                      AIRPORT
                                                                                                                                                                                     AUTHORITY
                                                                                                                                                                                   DECEMBER 2009



DIVERSIONS BRING PRAISE TO SBRA
                                                                                                                    Wishing you safe holiday travels!
The morning of Sept. 12 was an unusual one for the South Bend Regional
Airport. Because of fog and thunderstorms in Chicago, 12 flights on their way                                        SBRA EMPLOYEE RECEIVES
to O’Hare were diverted to SBRA within the span of only two hours. But rather
than make headlines because of passengers having to sit for hours on a tarmac,
                                                                                                                    AAAE PRESIDENT’S AWARD
the events of that morning barely blipped in the media because everything was                                       Terry Goralski, a 43-year Maintenance Department
handled so smoothly.                                                                                                employee of the St. Joseph County Airport Authority,
     “It was a great team effort,” recalled Pat Thompson, City Manager for Air                                      has received the F. Russell Hoyt President’s Award from
Wisconsin, which operates United Express flights at SBRA. Thompson noted that                                        the Northeast Chapter of the American Association
a great deal of coordination and collaboration occurred among staff at the airport,                                 of Airport Executives.
Atlantic Aviation, which handled refueling, and the various airlines whose flights                                         The award was presented
were diverted here. All of the airlines fly under the United Express banner and                                      to Goralski during the Chapter’s
included Shuttle America, Mesa, Trans States, Skywest and Go Jets. The flights                                       Annual Conference in Baltimore
originated from various cities including Green Bay, Richmond, Lexington, Cincinnati,                                by Marshall Stevens, AAAE,
Fort Myers and even one flight from Canada.                                                                          President of the Northeast Chapter.
     With about 600 passengers among the 12 aircraft, all but two decided to deplane.                               The award plaque commends
     “We don’t want people to have to sit on the aircraft for unreasonable lengths of                               Goralski “for his unselfish and personal lifetime
time,” said Michael Guljas, SBRA Assistant Director. “We worked with the airlines                                   commitment to the Northeast Chapter and the
to get people into the terminal and provide beverages. Our goal is to take care of                                  airport industry and for his recognized expertise and
passengers the best we can, even if SBRA was neither their origin nor destination.”                                 leadership as a mentor and longtime member of the
     Following this unprecedented event, praise poured in for SBRA staff and the                                    International Aviation Snow Symposium Committee.”
three Air Wisconsin agents who were on hand that day: Janet, Lucille and Rhonda.                                          Goralski has been involved with the Symposium
     “The folks [at SBRA and Air Wisconsin], who got the lion’s share of the                                        and its organizing committee for 37 years. A South
diversions [that morning], were outstanding to work with and did a great job,”                                      Bend native and Washington High School graduate,
said Ron Weeks, Controller, United Airlines.                                                                        Goralski resides with his wife, Lillie, in South Bend.
     “Your crew deserves a huge thank you. There’s nothing like having a bunch of                                         The annual Snow Symposium provides a forum
unscheduled aircraft land and just a couple agents on duty to handle the situation,”                                for airport employees from throughout the northeast
said Joan Chew, Customer Service, Trans States Airlines.                                                            region to learn about new equipment and techniques
     Captain Peter Vyhovsky, who piloted the Richmond flight, said of the                                            that are available to them for use in removing snow
three Air Wisconsin agents, “They kept a smile on their faces the entire time.                                      from runways and taxiways, thereby keeping them
They worked extremely hard to make a three-hour stop as enjoyable as possible.                                      open for use by airlines and private aircraft. SBRA’s
They continually moved from aircraft to aircraft making sure we were taken                                          Maintenance Department has long been known for
care of. The clear communication during this time was paramount to keeping                                          its proficiency in snow and ice removal.
the passengers happy. We could not have had a better station to divert to.
Even the airport police assisted us in every way they could. Above and beyond!”
     Hubert Greene, System Director, Operations Control Center for United,                                          MAJORITY AWARDED
simply added, “On behalf of everyone at United Airlines,
I would like to offer a well deserved thank you.”                                                                   EXPANSION PROJECT
                                                                                                                    The Airport Board of Directors approved the awarding
TAXI SERVICE TRAINING                                                                                               of the three-phase terminal expansion contract to
                                                                                                                    Majority Builders of South Bend. Construction is
In August, 88 local taxi cab drivers attended SBRA’s                                                                expected to begin soon. Bids had been received and
Customer Service Training Sessions.                                                                                 opened on this same project in April but had been
     Presenters joining John Schalliol, SBRA Executive Director,                                                    rejected by the FAA for technical reasons.
and Kerianne Linn, Airport Properties Manager, were Mayor Stephen Luecke                                                 Just as in April, Majority Builders was the low
and Sue Solmos, Residential Marketing Specialist for the City of South Bend,                                        bidder at $11,766,000. The bids ranged up to a high
Lynn Kachmarik, Executive Director of the South Bend/Mishawaka Convention                                           of $13,114,000 with the Majority bid some $3 million
& Visitors Bureau, and Grant Schmidt and Cynthia Weber, Student Body President                                      below the architect’s original estimate for the cost of
and Vice President for the University of Notre Dame.                                                                the project.
     “We hold these sessions each year with the taxi cab drivers for a number                                            Meanwhile, work has been completed on the
of reasons,” Schalliol explained. “We want to thank them for their service to the                                   relocation of the security checkpoint in Concourse A.
community. We want to provide ‘tips for tips’ – how great customer service equates                                  The checkpoint was temporarily moved to the head
to better monetary tips for them, to provide updates on attractions in the community,                               of the Concourse, allowing temporary food and
and to stress to them that they are ambassadors to the community.”                                                  beverage service to be located in the previous site
     He added, “Many times the first impression to visitors of our community                                         of the checkpoint. The food and beverage service
is provided by the taxi cab drivers. They have a very important role in stressing                                   will move into the terminal expansion area upon
the positive aspects of our area.”                                                                                  completion of phase one and the checkpoint will
     SBRA has hosted taxi cab driver Customer Service Sessions each year since 2004.                                be moved back, and expanded, as part of phase two.



                                                                                                                    TAXI & LIMO INFORMATION                     RENTAL CAR INFORMATION
AL ALLEGIANT AIR                     CO CONTINENTAL CONN.
                                                                                                                    Blue Ribbon Taxi.............233-4040       Avis ................................234-1024
Hubs: Las Vegas, Nevada              Hub: Cleveland, Ohio
      Sanford/Orlando, Florida       Reservations: 1-800-523-FARE                                                   City Cab ........................233-2020   Budget ............................287-2333
                                                                                                                    Express Cab ...................233-6000     Enterprise Counter .............288-3000
                                     www.continental.com
      Tampa Bay, Florida
Reservations: 1-702-505-8888                                              PHONE                                     Golden Dome Cab...........993-8294          Hertz Counter ...................239-2127
www.allegiantair.com                 UA UNITED EXPRESS                    NUMBERS                                   Irish Cab........................239-2222
                                                                                                                    Modern Cab ...................532-7923
                                                                                                                                                                National/Alamo ...............234-4878

                                     Hub: O’Hare Airport, Chicago
                                                                          PARKING INFORMATION                       United Cab ....................233-9599     AIR FREIGHT INFORMATION
DL DELTA CONNECTION                  Reservations: 1-800-241-6522
                                                                          Republic Parking System ....234-1924      Yellow Cab Company.......233-9333           Federal Express .......1-800-238-5355
Hubs: Atlanta, Georgia               Flight Information: 1-800-824-6200
        Cincinnati, Ohio             www.united.com                       Valet Parking .................288-4912                                               Towne Air Freight ......1-800-468-6963
                                                                                                                    RAIL INFORMATION
        Detroit, Michigan                                                                      1-800-681-8885                                                   UPS .......................1-800-742-5877
                                                                                                                    South Shore Station .......233-3111
        Minneapolis, Minnesota                                                                                                        1-800-356-2079
                                                                          BUS INFORMATION
Reservations: 1-800-221-1212                                                                                                                                    OTHER NUMBERS TO KNOW
                                                                          Greyhound Lines ............287-6542
Flight Information: 1-800-325-1999                                                                                                                              Air Host Restaurant
                                                                          Transpo (City Bus) ..........233-2131     FIXED BASE OPERATOR
www.comair.com                                                                                                                                                  and Gift Shop ...................289-8786
                                                                          Coach USA ....................254-5000    Atlantic Aviation..............233-8285
www.delta.com                                                                                                                                                   National Weather Service ...234-1504
                                                                                               1-800-833-5555
               SOUTH BEND REGIONAL AIRPORT                                                                                                                                                           TRAIN                                                 BUS
                                                                                                                                                                                                     SCHEDULE                                              SCHEDULE
               AIRLINE SCHEDULE (ALL TIMES SHOWN ARE LOCAL TIMES)




                                                                                                                                                                                                                                                                                                            David Thomas
                                                                                                                                                                                                                                                                                                                                                              David R. Sage




                                                                                                                                                                                                                                                                                                            Robert Kovach
                                                                                                                                                                                                                                                                                                                                                              James V. Wyllie
               No part of this publication may be reproduced in any manner without the expressed written permission of the St. Joseph County Airport Authority.




                                                                                                                                                                                                                                                                                                                                                              James K. Hughes
                                                                                                                                                                                          SOUTH SHORE                                     DEPART FROM SOUTH BEND REGIONAL


                                                                                                                                                                                                                                                                                                                                                              Thomas S. Botkin




                                                                                                                                                                                                                                                                                                            Andrew Kostielney
               Schedules may change without notice. Contact the airlines or your travel agent.
                                                                                                                                                                                                                                            TIME BUS LINE DAYS                     DESTINATION
          Carrier/Flight Freq                         Carrier/Flight Freq                         Carrier/Flight Freq                         Carrier/Flight Freq                   WESTBOUND – TO CHICAGO
                                                                                                                                                                              Train #     Leave                Train#      Leave         3:05am          LFL        Daily     Columbus, OH/Ft. Wayne
ARRIVE FROM                             DEPART TO                                   ARRIVE FROM                                  DEPART TO                                              South Bend                       South Bend      4:30am          CO         Daily     Midway/O’Hare




                                                                                                                                                                                                                                                                                                                            ST. JOSEPH COUNTY COMMISSIONERS
                                                                                                                                                                                         Regional                         Regional       6:30am          CO         Daily     Midway/O’Hare
                                                                                                                                                                                                                                                                                                                                                                                                          ST. JOSEPH COUNTY AIRPORT AUTHORITY




                                                                                                                                                                                                                                                                                                                                                              John C. Schalliol, A.A.E., Executive Director
ATLANTA                                 ATLANTA                                     CLEVELAND                                    CLEVELAND                                                                                               8:30am          CO         Daily     Midway/O’Hare
                                                                                                                                                                                 Weekdays                      Saturday, Sunday
11:50am DL 5210 Daily                   12:15pm DL 5524 Daily                       10:05am CO           8715     M-Sat           5:45am CO          8732 M-F                 (Monday - Friday)                  and Holidays            8:40am          GL         Daily     Chicago, IL/West–South
 5:00pm DL 5386 Su-F                     5:25pm DL 5386 Su-F                         1:35pm CO           8735     F               9:10am CO          8734 Sun                                                                           10:30am          CO         Daily     Midway/O’Hare
                                                                                                                                                                                12   6:32am                    502 7:45am
                                                                                     6:00pm CO           8737     Su-F           10:25am CO          8734 M,Th,F,Sa                                                                     11:15am          GL         Daily     Toledo, OH/East
                                                                                                                                                                                14   8:48am                    504 9:01am
                                                                                     7:35pm CO           8737     Sat             1:50pm CO          8736 F                                                                             12:30pm          CO         Daily     Midway/O’Hare
CHICAGO O’HARE                          CHICAGO O’HARE                                                                                                                          18 12:59pm                     506 1:05pm
                                                                                    10:00pm CO           8739     Su-F            6:20pm CO          8738 M-F                                                                            1:45pm          GL         Daily     Chicago, IL/West–South
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           www.sbnair.com




 8:36am UA 5923          Daily           6:02am UA 7877               Daily                                                                                                     20   4:47pm                    508 5:45pm
                                                                                                                                  7:00pm CO          8738 Sun                                                                            2:30pm          CO         Daily     Midway/O’Hare
12:07pm UA 5902          Daily           9:02am UA 5923               Daily                                                                                                     22   8:52pm                    510 10:16pm
                                                                                                                                                                                                                                         3:00pm          GL         Daily     Toledo, OH/East
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     ST. JOSEPH COUNTY AIRPORT AUTHORITY
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         4477 Progress Drive, South Bend, IN 46628




 1:43pm UA 7009          Daily          12:36pm UA 5902               Daily                                                                                                    422* 9:05pm                     710* 10:48pm
                                                                                                                                                                                                                                         4:30pm          CO         Daily     Midway/O’Hare
                                                                                    DETROIT                                      DETROIT                                       424* 11:00pm
 4:45pm UA 8012          Daily           2:05pm UA 7009               Daily                                                                                                                                                              6:30pm          CO         Daily     Midway/O’Hare
 6:50pm UA 7346          Daily           5:08pm UA 8012               Daily         10:01am DL           3203     Daily           7:40am DL          3801         Daily         * to Hudson Lake (flag stop) and Michigan City only       7:10pm          GL         Daily     Chicago, IL/West–South
11:00pm UA 7902          Daily           7:11pm UA 7346               Daily          1:10pm DL           3049     Su-F           10:40am DL          3096         Sat                                                                    8:25pm          GL         Daily     Cleveland, OH/East
                                                                                     2:11pm DL           3049     Sat            11:20am DL          3096         Su-F      EASTBOUND – ARRIVE FROM CHICAGO                              9:10pm          LFL        Daily     Chicago, IL/West–South
                                                                                     4:41pm DL           3139     Daily           1:35pm DL          3223         Su-F        Train #     Arrive               Train#      Arrive
CINCINNATI                              CINCINNATI                                                                                                                                                                                           ARRIVE AT SOUTH BEND REGIONAL
                                                                                     7:04pm DL           4149     Sat             3:30pm DL          3166         Sat                   South Bend                       South Bend
12:08pm DL      6006     Su-F            6:40am DL 6089 Daily                                                                                                                            Regional                         Regional
                                                                                     8:55pm DL           3735     Su-F            5:15pm DL          3166         Su-F                                                                     TIME       BUS LINE DAYS                   ORIGIN
 1:33pm DL      6006     Sat             2:30pm DL 6065 Daily
                                                                                     9:25pm DL           3735     Sat                                                            Weekdays                      Saturday, Sunday
 5:43pm DL      6064     Daily           6:10pm DL 6042 Su-F                                                                                                                                                                             1:00am          CO         Daily     O’Hare/Midway
                                                                                    11:04pm DL           3834     Su-F                                                        (Monday - Friday)                  and Holidays
 9:18pm DL      6091     Su-F                                                                                                                                                                                                           11:00am          CO         Daily     O’Hare/Midway
                                                                                                                                                                                                                                                                                                                                                                                                                                                RETURN SERVICE REQUESTED




                                                                                                                                                                               401† 5:50am                      701† 6:55am              1:00pm          CO         Daily     O’Hare/Midway
                                                                                    LAS VEGAS                                    LAS VEGAS                                     403† 8:11am                      703† 7:35am              3:00pm          CO         Daily     O’Hare/Midway
CLEARWATER (TAMPA)                      CLEARWATER (TAMPA)                                                                                                                      7 12:08pm                       503 12:10pm              5:00pm          CO         Daily     O’Hare/Midway
                                                                                     12:20pm AL 466               Th, Sun         1:10pm AL 467                   Th, Sun
 6:40pm AL 833 W, Sat                    7:30pm AL 834 W, Sat                                                                                                                   9   4:03pm                      505 5:06pm               7:00pm          CO         Daily     O’Hare/Midway
                                                                                                                                                                                11  7:27pm                      507 8:14pm               9:00pm          CO         Daily     O’Hare/Midway
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      please contact Mike Murphy at (574) 273-0127.




                                                                                    MINNEAPOLIS-ST. PAUL                         MINNEAPOLIS-ST. PAUL                           15  8:43pm                      509 9:53pm              11:00pm          CO         Daily     O’Hare/Midway
                                                                                     9:51pm DL 4285 Daily                         7:05am DL 4296 Daily                          19 10:45pm                      511 12:46am
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      For additional copies or to help us update our mailing list,




                                                                                                                                                                                                                513 2:46am
                                                                                                                                                                                                                                                    (ALL TIMES SHOWN ARE LOCAL TIMES)
                                                                                                                                                                                         †
                                                                                                                                                                                             from Carroll Ave., Michigan City           GL: GREYHOUND          CO: COACH USA (formerly United Limo)
                                                                                    ORLANDO/SANFORD                              ORLANDO/SANFORD
                                                                                    10:00am AL 747 M, F                          10:50am AL 748 M, F                                                                                   Note: Coach USA also travels to Northwest Indiana to drop off pas-
                                                                                                                                                                                 Travel time to and from downtown Chicago                 sengers. They will pick up passengers, by appointment only.
                                                                                                                                                                                 is approximately 2 hours and 20 minutes.
                                                                                                                                                                                                                                                 BUS SCHEDULES ARE SUBJECT TO CHANGE.
                                                                                                                                                                                                                                          PLEASE CHECK WITH BUS LINES FOR CURRENT SCHEDULES.


                                                                                                                                                                             PLEASE NOTE: All times shown are local South Bend time      SBRA IS ALSO SERVED BY TRANSPO (CITY BUS)
                                                                                                                                                                                                                                                                                                                                                                                                                                                                           STANDARD
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          PRESORTED




                                                                                                                                                                                                                                               AT :24 AND :54 AFTER THE HOUR.
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        SOUTH BEND, IN
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        PERMIT NO. 573




AL Allegiant Air                    CO Continental Connection                    DL Delta Connection                          UA United Express                              (Eastern) which is one hour ahead of Chicago. All other
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      US POSTAGE PAID




                                                                                                                                                                            stations on the route observe Chicago time (Central).         FOR AVAILABLE SCHEDULE, CALL 233-2131.

				
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