Stefano Potortí Stefano took a degree in Economics with a major in Marketing and International Marketing at Pisa University. He then attended a specialization course in Marketing and Communication in the hospitality field and Human Resources Management in Tourism. He started working in the hospitality as Sales and Marketing Manager, Trainer and General Manager. He has been working in London since 2003 in Management roles. From 2005 to 2009 he worked as Managing Director for a new restaurants chain. Stefano also works as a Senior Consultant for the Italian chamber of commerce in London and for companies in the hospitality business. In 2009 he has started Sagitter1 a company specialised in Hospitality Consultancy. Shaun Whitehouse Shaun is currently the General Manager of The Commonwealth Club in London. The Commonwealth Club is a private members club with over 6000 members. The Club offers dining facilities and 3 bars exclusive to members and conference and banqueting space for both members and commercial clients. The club has just undergone a £4 million expansion. Shaun started his career in hotels and worked for many of the large chains, mainly specialising in Human Resource and Food and Beverage management, before progressing to General Management. He has managed a number of high profile country house hotels with fine dining restaurants, including the prestigious Eastwell Manor in Kent. In 1997 Shaun opened Belair House Restaurant and Bar in South London, a critically acclaimed fine dining restaurant. Thomas Proxa Thomas acquired his training and managerial experience over sixteen years, working for various prestigious establishments. He started his career at Bertorelli's as a Management Trainee and worked his way through the ranks at restaurants like Corney & Barrow, The Greenhouse (with Gary Rhodes) and Langan's Brasserie. Thomas then opened two sites for Group Flo UK in '97 and '98 as General Manager. He then moved on to work for Rebecca Mascaranhas as Operations Manager at Sonny's and The Phoenix. He established Enigma Recruitment and Consultancy four years ago, Thomas gaining a high profile client portfolio consisting mainly of four and five star Luxury Hotels, Country Houses and Relais Châteaux properties along with prestigious restaurants and bars. John McManus John started his career as Commis chef at the Michelin Starred Relais Chateaux Hotel Gravetye Manor in West Sussex in 1979 before moving to London and spending two years with the Roux Brothers as Premier Commis. The next 3 years were spent as Chef de Partie with Michel Bourdin at the Connaught Hotel in Mayfair before returning to Roux Restaurants as Sous Chef at Le Gavroche which at the time held 3 Michelin Stars. He further developed his career as Head Chef at the Four Seasons Inn on the Park London and the Five Star 350 bedroom Sutton Place Hotel in Toronto. In 1990 John returned to England as Executive Chef at Combe Grove Manor a luxury country house hotel on the outskirts of the City of Bath. In 1993 he was appointed Executive Chef for the opening of Ashdown Park Hotel a 110 bedroom deluxe country house hotel with extensive conference and banqueting facilities. In 2003 Johns role changed when he was given responsibility for the whole of the £3.9 million Food and Beverage operation, a position he held until February 06 when he was appointed Operations Manager for the facilities management property company One Real Estate Services whose clients include Sainsburys the national supermarket chain. Sabrina Ghayour With over a decade of experience in the Hospitality industry, Sabrina has concentrated her expertise from years of organizing events in Hotels, Caterers & Michelin starred restaurants into becoming the new Events & Marketing amnager of Fidessa. Having organised hundreds of events including: Weddings, Corporate Dinners, Bar Mitzvahs, Red-Carpet Events and Restaurant & Product launches, you can be sure that your event is in the best possible hands. Renato A. Fantoni Executive Coach Hospitality and Travel industry expert In addition to being a qualified executive coach, Renato is a director of a hotel marketing company. He branched out into coaching/mentoring and training because developing people was the most truly creative activity in business. He has worked with hotel managers and sales & marketing teams. He specialises in helping client facing staff, particularly front-desk, concierge and restaurant. Renato writes a regular agony column in Travel Bulletin as the Travel Coach and contributes to Caterer and Hotel Keeper and Professional Manager magazine. He has a selection of motivational speeches called "Business Kicks" which inspire delegates to look at their working lives through the metaphors of sport. Available to deliver in Italian and English, Renato is a member of the Chartered Management Institute. Adie DeCoursey Adie works with people and organisations to enable them to access opportunities to create and plan their future: people and organisations that are stuck, overwhelmed and help them look at alternatives, challenge themselves and ask the questions they miss by themselves so that they can get clear, focussed and on track. He helps them recognise and play to their strengths, know their purpose and take the action they need to develop their vision, communication and leadership potential, so that they can meet their personal and organizational objectives. Since the 1980’s, he’s been working in a variety of roles across the non-profit, private and public sectors to help nurture individual and organizational transformation that creates success. Prior to launching Quiddity Solutions in 2002, Adie gained over 20 years experience in managing organisations and teams in a variety of roles including leader of senior management, marketing and fundraising teams and deputy chief executive of a national charity. Campitiello Ciro Ciro took a degree in Economics of Tourism at Bologna University (Rimini branch). During his studies he worked in the Hospitality Industry for more than 4 years mainly with Food and Beverage duties He then moved to London with the dream of getting an international experience in the Hospitality Industry and he decided to attend the Master in Hospitality and Hotel Management organised by the Italian Chamber of Commerce in London Since 2007 he is working for Starwood hotels and resorts where he started as a Sales Coordinator Trainee and after six months he got promoted to a Business Development position Pierluigi Alberico Pierluigi holds a Master Degree in Economy (ME) from the University of Bologna and a second Master in Business Administration (MBA) from Almaweb and Profingest in Bologna. He started with Ernest&Young Audit Services in Bologna in 2002 and after 3 and half years he moved to Ireland as Leading Internal Auditor with Kerry Group, where he worked for over 1 year. In May 2007 he moved to London and joined Illinois Tools Work as Senior International Auditor, where he actually works. During his 6 years of experience in Audit, he developed financial, operational and compliance skills, with a deep expertise in SOX and UK-IFRS- US GAAP. Claire Sheridan Clare first worked in the Learning and Development field in the early 90’s when she held the role of Training Manager at the Ritz Hotel, London – a role she held for five years. She then moved on to work with Intercontinental Hotels for 3 years as Training Manager and subsequently to Claridge’s, London in 1999 where she worked again, as Training Manager until the birth of her second child. Since then, Clare has worked on a freelance basis as a learning, training and development consultant, building links with companies both within and outside of the hotel industry. Clare’s work with the most prestigious names in the hotel industry means that she is highly skilled in coaching and facilitating learning in an environment where communication and service delivery is of prime importance. Paul Berncastle The Housekeeping Department is often regarded as the 'backbone' of the Hospitality Industry in hotels. After the initial investment in the building of the asset which is the hotel, the most profit and expense is commonly associated with the Rooms Division Department. Its proper management is vital to the business's ongoing success. Paul Berncastle is highly regarded within the field of Housekeeping and is a member of the UK Housekeepers Association. A good communicator and presenter, Paul recognises the importance of developing talented individuals interested in pursuing careers in hospitality. He has taken time out from his busy schedule to share his extensive knowledge and experience in the specialist fields of Hospital Housekeeping, commercial small hotel Housekeeping and international hotel chain Executive Housekeeping at 3, 4 and 5 star levels. Paul has worked in top international landmark properties for well known groups such as Le Meridien, Hilton, and Intercontinental Hotel Group as Executive Housekeeper or Head of Department and is looking forward to sharing his knowledge of Housekeeping and Rooms Division Management, hotel openings, refurbishment, restructuring and cost control. Biagio Gaeta Biagio holds a Degree in Economics from the University of Salerno with a Major in International Trade. He started his international experience in Hospitality Industry with Disney working as Italian cultural representative at the Walt Disney World Resort in Orlando, Florida. He then moved to London to take part in the 1st edition of the Master in Hospitality and Hotel Management organised by the Italian Chamber of Commerce. After the Master he joined Millennium and Copthorne Hotels working first in the front office and in the Sales & Marketing team at the Millennium Hotel in Knightsbridge. In October 2008 he joined Morgans Hotel Group as Regional Sales Coordinator where now manages the relationship with the Italian corporate accounts.