Sample Bankruptcy Explanation Letter by nxy19870

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									Consumer Disputes

        Provided by:
The Credit Education Bureau
        585-256-6080
Learning how to Resolve
  Disputes Correctly.
What do you need to
     Know?

How to dispute credit billing errors.
How to dispute credit report errors.
How to resolve a dispute over a product.
How to write a dispute letter.
How mediation and arbitration works.
1. Disputing Credit
   Billing Errors.
Understanding the
     FCBA:
          Stands for the Fair
          Credit Billing Act.
          Regulates the
          billing procedures of
          credit companies.
          It gives you the
          right to dispute any
          bill you receive in
          writing.
 To Take Advantage of
Your Rights You Would:
          Write the bank or
          financial institution who
          issued the credit within 60
          days of the error.

          Include your name,
          account number, date,
          charge you are disputing,
          and what you think the
          error is.
 To Take Advantage of
Your Rights You Would:
          Send the letter to the
          special address for billing
          inquiries.
          Do not put your dispute in
          the same envelope as your
          payment.
          To be sure the card issuer
          receives your letter, send it
          by certified mail.
Here’s What the Creditor
Must do Under the FCBA:
            Acknowledge your letter
            in writing within 30
            days after it is received.
            Conduct a reasonable
            investigation in no more
            than 90 days and give
            explanation.
            Include proof the charge
            was correct if you asked
            for it.
                   Sample Dispute:
Date

Your Name
Your Address
Your City, State, Zip Code

Inquiries Department
Name of Credit Reporting Agency
Address
City, State, Zip Code

Dear Sir or Madam:

I am writing to dispute the following information on my bill. The item I dispute is encircled on
the attached copy of the bill I received.

     A number:          An object:__________________ is incorrect because
The charge of $________ for
An explanation:
         ___________________________________________. I am requesting that the charge
be removed from my bill to correct the information.

Sincerely,

Your name
2. Disputing Credit
   Report Errors.
     Understanding the
          FCRA:
Stands for the Fair
Credit Reporting Act.
It ensures that you
are treated in a fair
and equitable
manner.
It gives you the right
to dispute errors.
A Credit Report
4 Basic Elements
•Personal identification
•Public records/collections
•Payment history
•Inquiries

Reporting Periods
•2 years - Inquiries
•7 years - Negative
information
•10 years - Bankruptcy (CH.
7)
 To Take Advantage of
Your Rights You Would:
Fist, tell the reporting
agency in writing what
information you believe is
inaccurate.
Include copies of documents
that support your position.
I.e. – a cancelled check.
Enclose a copy of your
report with the item
circled.
Here’s What the Reporting
Agency Must do Under the
         FCRA:
             Investigate your dispute
             within 30 days.
             Forward all relevant
             data to the information
             provider.
             Correct any erroneous
             information found by
             the information
             provider.
                     Sample Dispute:
Date

Your Name
Your Address
Your City, State, Zip Code

Complaint Department
Name of Credit Reporting Agency
Address
City, State, Zip Code

Dear Sir or Madam:

I am writing to dispute the following information in my file. The items I dispute also are encircled on
the attached copy of the report I received.

This item listed under____________________ is inaccurate
           A company:
because________________________________. I am requesting the information be
A reason:
____________________________________ to correct the information.
An action:
Enclosed are copies of ____________________________________ supporting my position. Please
             An object:
reinvestigate this matter and correct the disputed item as soon as possible.

Sincerely,

Your name

Enclosures: (List what you are enclosing)
  3. How to Resolve a
Dispute Over a Product.
      Finding the Right
           Process:
First, address the problem
with sales people, and
managers.
If you are unsuccessful,
                             $50.00
send a dispute letter
                              A.E.
directly to the company
officers.
                        Sample Dispute:
  Date

  Your Name
  Your Address
  Your City, State, Zip Code

  Name of Company
  Complaint Department or Company Officer
  Address
  City, State, Zip Code

  Dear Sir or Madam:

  I am writing to express a complaint regarding your product. I have attempted to resolve this complaint with your store
  salespeople and managers without success.

  On            I purchased                A number:
Date: _________ An object: _____________________ for $____________ at your store located at (Address). This product
               satisfaction because
  is not to my An explanation: ______________________________________________________ and I would like a
  (refund/exchange/compensation).

  Enclosed are copies of my receipts and (pictures/damaged product/etc.) as proof of my complaint. Please investigate this
  matter and contact me with your results at (phone number or address) as soon as possible.

  Sincerely,

  Your Name

  Enclosures: (List what you are enclosing)
   If you are still
unsuccessful, you have
     two options:
Mediation or Arbitration:
Through mediation, you
and the other party try
to resolve the dispute
with the help of a
neutral party.
Through arbitration,
you present your case to
an arbitrator who
makes a decision about
the case.
Who Would be Considered
a Mediator or Arbitrator?
Your state attorney general or
local consumer protection
agency.
Small claims courts.
Nonprofit dispute resolution
organizations.
Bar associations.
The Better Business Bureau.
The National Institute for
Dispute Resolution.
Local Dispute Resolution
    Organizations:
 The Better Business
 Bureau:
   1-800-828-5000.
 Attorney General:
   1-800-771-7755.
 Consumer Protection
 Board:
   1-800-697-1220.
The Credit Hot Line:

    256-6080

								
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