Clogged Collapsed Tree Root Clogged
Sewer Line Section of Obstruction of Septic Line
Sewer Line Septic Line
KEY TERMS point at which it reaches Your property boundary, You should call
We, Us, and Our We, Us and Our means (i) Home Service USA the Emergency Service Hotline.
Repair Management Corporation and its affiliates, 1506 Klondike
In the case of septic lines, Your coverage is for the external sewer
Road, Suite 105, Conyers, GA 30004 (“Home Service”), in its
drains from the point at which they cross the outer vertical wall
capacity as Administrator and manager of the benefits owed under
of the building on Your property to the point of connection with
this Service Agreement, and (ii) AMT Warranty Corp., 59 Maiden
Your septic system on Your property for which You have sole
Lane, New York, NY 10038 (“AMT”), which underwrites and is
responsibility. Coverage does not include the septic system itself
responsible for providing the benefits owed to You under this
(See 5. Exclusions h).
Service Agreement. You may contact us at the foregoing addresses
or by calling us toll-free at 1-888-666-8075. Covered Emergency Breakdown includes but is not limited to:
You and Your means Service Agreement Holder listed on the Drain jetting or snaking to clear blockage
Declaration Page. Relining of cracked drain
Reinstatement means back-filling of any necessary outside Rebuilding of collapsed drain
excavation to leave the ground level. When You call the Emergency Service Hotline, We will:
Emergency Breakdown means the sudden failure to the External • Arrange for a licensed plumber or licensed service provider to
Sewer/Septic Lines due to defects in workmanship and/or provide a diagnosis of the problem.
materials, breakdowns due to normal wear and tear, or breakdowns • Pay for covered Emergency Breakdown. (Subject to limits
arising in the course of ordinary functioning and usage, which of liability)
a.) Exposes You to a risk to Your health. 4. YOUR DUTIES
b.) Creates a risk of or damage to Your property or any of Your We will not pay for any Services performed without Our prior
belongings normally contained within the property; or approval. Notice of any Emergency Breakdown must be given to
c.) Makes Your home uninhabitable. the Administrator upon discovery and during the coverage term.
Provider means the party obligated to perform under the terms of In the event of an Emergency Breakdown under this Service
the contract. Agreement, You must:
Service Agreement Fee means the amount you paid for this a) Call the Emergency Service Hotline immediately at
Service call(s) means repair or replacement or unblocking work b) Cooperate and assist the Administrator in
performed by a licensed plumber or licensed service provider to any matter concerning a covered Emergency
diagnose and eliminate a single covered Emergency Breakdown. Breakdown.
1. RESPONSIBILITY FOR BENEFITS OWED TO YOU c) Provide the licensed plumber or licensed service
AMT Warranty Corp. is the service contract issuer and provider provider with access to Your property.
responsible for the performance of contractual obligations under this d) You must take every precaution to protect the
Service Agreement, including service performance and payment of property until the necessary repair or replacement
cost of any benefits owable to You under the Agreement. Home or unblocking is authorized by the Administrator
Service has designed the protection program provided to You under and the work is completed.
this Service Agreement, and manages and administers the delivery We will make payment directly to the licensed plumber or licensed
of benefits owed to You under the Agreement. Home Service will be service provider after the work is completed. In some cases, it may
responsible for reviewing, processing and adjusting any claim You be necessary for You to pay for the Service call, in which case,
may have for benefits under this Service Agreement. Home Service We will reimburse You when We receive Your paid invoice(s) and
will serve as Your ordinary point-of-contact for any questions or process Your payment.
concerns You may have with respect to Your Service Agreement;
You may also contact the obligor and contract issuer, AMT Warranty 5. EXCLUSIONS
Corp., with any further inquiries. AMT Warranty Corp. has given We are not responsible for any of the following:
Home Service authority to act on its behalf in processing claims a) WATER FAUCETS THAT REQUIRE WASHER
under this Service Agreement and in assisting You in processing REPAIR;
payments and other transactions under this Agreement, and b) THAWING OF TEMPORARILY FROZEN
Home Service will act on behalf of AMT Warranty Corp. in PIPES WHICH HAVE NOT RESULTED IN AN
providing these services to You. Obligations under this Service EMERGENCY BREAKDOWN;
Agreement are underwritten and supported by contractual liability c) EMERGENCY BREAKDOWN TO EXTERNAL
insurance procured by the obligor, as detailed in the applicable GUTTERING, STORM DRAINS AND
state disclosures attached to this Agreement. All other terms and DOWNSPOUTS OR ANY DAMAGE RESULTING
conditions of this Service Agreement are subject to, and modified FROM THEIR OVERFLOW;
by, the allocation of responsibilities set forth in this paragraph, d) ANY EMERGENCY BREAKDOWN WHICH
unless otherwise indicated for residents of Your state as detailed EXISTED PRIOR TO, OR WAS CAUSED BY
in the applicable state disclosures attached to this Agreement. A CONDITION WHICH EXISTED PRIOR TO
THE EFFECTIVE DATE OF THIS SERVICE
2. SERVICE AGREEMENT AGREEMENT;
This Service Agreement is only valid after Our acceptance of the e) EMERGENCY BREAKDOWN ARISING FROM THE
application and receipt of payment. DISCONNECTION FROM OR INTERRUPTION TO
This Service Agreement continues for one (1) year from the THE MAIN WATER SUPPLY;
effective date listed on the Declaration Page. However in the first f) EMERGENCYBREAKDOWNCAUSEDBYFAULTY
year of coverage you may not make a Service call within thirty (30) CONSTRUCTION, IMPROPER MAINTENANCE
days of the effective date listed on the Declaration Page. Payment OR A LACK OF MAINTENANCE;
is due the same time You sign up and must be received by Us for g) EMERGENCY BREAKDOWN ARISING FROM A
Your Service Agreement to be effective. This Service Agreement CONTROLLABLE LEAK WHERE YOU COULD
will renew for a term of 12 months and will continue to renew for HAVE CONTAINED OR SHUT-OFF THE LEAK
like terms unless cancelled within 30 days of the end of the term YOURSELF;
of your current agreement or cancelled as provided in this Service h) SWIMMING POOLS OR DECORATIVE
Agreement. FEATURES (SUCH AS PONDS, FOUNTAINS
AND ANY ASSOCIATED EQUIPMENT), SUMP
This Service Agreement will only cover systems for which You have PUMP, VACUUM DRAINAGE SYSTEMS, SEPTIC
sole responsibility. SYSTEMS, SPA, SPRINKLER SYSTEMS, WATER
3. EMERGENCY BREAKDOWN SERVICE SOFTENER AND WASTE DISPOSAL UNITS;
During the Service Agreement coverage term, We agree, in the i) REPAIR AND/OR REPLACEMENT COSTS OF:
event of a covered Emergency Breakdown, to arrange and pay WATER TANKS, WATER HEATERS, RADIATORS,
for a licensed plumber or licensed service provider to provide BATHROOM FITTINGS (E.G. TOILET BOWLS
a Service call in most cases within 48 hours to the following, AND BATHS) AND SINKS.
subject to the type of coverage you have selected. This is shown j) REPAIR OR REPLACEMENT OR UNBLOCKING
on the Declaration Page: OF COVERED PARTS, EQUIPMENT AND/OR
SYSTEMS DUE TO THE GRADUAL REDUCTION
a. External Sewer/Septic Lines
IN PERFORMANCE CAUSED BY NORMAL
If You have an Emergency Breakdown to Your external sewer drain,
WEAR AND TEAR WHERE AN EMERGENCY
for which You have sole responsibility, from the point at which it
BREAKDOWN HAS NOT OCCURRED;
crosses the outer vertical wall of the building on Your property to the
k) EMERGENCY BREAKDOWN TO PROPERTY
HAVING REMAINED UNOCCUPIED FOR MORE except for:
THAN THIRTY (30) DAYS, EXCEPT WHERE (a) Nonpayment of Service Agreement fees;
THE EMERGENCY BREAKDOWN IS A BURST (b) Fraud or misrepresentation of facts material to the
INTERNAL WATER PIPE CAUSED BY FREEZING, issuance of this Service Agreement.
THE PROPERTY MUST HAVE BEEN OCCUPIED
If We cancel, You will be notified in writing five days prior to
AT THE TIME THE EMERGENCY BREAKDOWN
cancellation. You will be entitled to a pro-rata refund of fees
OCCURRED, AND THE BUILDING HEATING
paid provided no Service Call has been made.
MUST HAVE BEEN IN OPERATION;
l) REPAIRS OR REPLACEMENT WHEN PARTS b. CUSTOMER SERVICE:
ARE OBSOLETE; We strive to provide You with the highest standards of service.
m) COSTS TO CORRECT OR UPGRADE ANY PART, If You feel that Our service has not met Your expectations or
EQUIPMENT AND/OR SYSTEM IN ORDER TO You have a question, please contact Us at:
COMPLY WITH ANY FEDERAL, STATE, OR 5301 Blue Lagoon Drive, Suite 400, Miami, FL 33126, or call
LOCAL LAWS, REGULATIONS, ORDINANCE OR 1-888-666-8075.
UTILITY REGULATIONS; c. PAST DUE AMOUNT(S):
n) COSTS ASSOCIATED WITH TREATMENT, If You fail to make full payment on Your payment due date
REMOVAL, RECOVERY, OR DISPOSAL OF Your Service Agreement coverage will immediately be
HAZARDOUS MATERIAL; suspended until the full past due amount is paid.
o) REPAIR OR REPLACEMENTS OR UNBLOCKING
WITHOUT OUR PRIOR AUTHORIZATION; d. WAITING PERIOD:
p) REPAIR OR REPLACEMENTS OR UNBLOCKING You have thirty (30) days from the date You sign-up before
ARISING FROM MANUFACTURER’S RECALLS, You can make a Service call. During that period if You
DEFECTS OR CLASS ACTION SUITS; decide You do not want the Service Agreement You can
q) COST OF CLOSING WALLS, FLOORS OR notify Us and We will provide a full refund of fees paid.
CEILINGS; e. PERMANENT REPAIRS:
r) COST OF REPLACING AND REINSTALLING All permanent repairs will have a minimum of one year
(INCLUDING BUT NOT LIMITED TO: CARPETS, repairer’s guarantee.
CABINETS, KITCHEN ASSEMBLIES, PANELING,
STUCCO, WOOD, TILE, WALL PAPER, f. TRANSFER:
FIXTURES, FITTINGS, MIRRORS); Your rights and duties under this Service Agreement are
s) CONSEQUENTIAL OR INCIDENTAL DAMAGES; transferable to a subsequent purchaser only and must be
t) INJURY, ILLNESS, DAMAGE, INCONVENIENCE completed within thirty (30) days from the date of sale to the
OR LOSS OF USAGE CAUSED BY DELAYS, subsequent owner. All transfers are for the balance of the
NON-AVAILABILITY OF PARTS, LABOR remaining term and are subject to any outstanding Service
DIFFICULTIES OR OTHER CONDITIONS Agreement fees and the new owner registering into the
BEYOND OUR CONTROL; program.
u) ANY AND ALL COSTS ASSOCIATED WITHv g. OVERLAPPING COVERAGE:
A REPAIR VISIT, IF IT IS DETERMINED THAT If You find You have another service agreement or insurance
COVERAGE UNDER THIS CONTRACT DOES policy which provides similar benefits, You can notify Us
NOT APPLY, OR NO COVERED EMERGENCY immediately. We will refund Your Service Agreement fee
BREAKDOWN IS DISCOVERED; as long as no Service call has been provided. You may be
v) COST ASSOCIATED IN OBTAINING PERMITS; required to provide a copy of the contract/policy showing
w) COST ASSOCIATED WITH REINSTATEMENT OF similar coverage.
HARD OR SOFT LANDSCAPING (INCLUDING
BUT NOT LIMITED TO: DRIVEWAYS, PATHWAYS, h. RIGHTS OF RECOVERY:
WALLS, PATIOS, DECKS, FLOWERBEDS, If We pay for an Emergency Breakdown, We may require You
TREES AND LAWNS); to assign Us Your rights of recovery against others. We will
x) COVERAGE ON MOBILE HOMES, not pay for an Emergency Breakdown if You impair these
RECREATIONAL VEHICLES, MULTIPLE-UNIT rights to recover. Your right to recover may not be waived.
DWELLINGS, COMMERCIAL BUILDINGS, OR i. REPAIR, REPLACEMENT AND/OR UNBLOCKING:
ANY RESIDENTIAL HOME OVER 5,001 SQ. FT.; At Our discretion a covered Emergency Breakdown may be
y) EMERGE NCY BREAKDOWN CAUSED BY OR remedied by repair, replacement and/or unblocking.
RESULTING FROM: INSECT, VERMIN, PETS,
MISUSE, ABUSE, NEGLIGENCE, VANDALISM, j. SECOND OPINION:
THEFT, WAR, RIOT, MILITARY UNREST, We reserve the right to a second opinion by a licensed repairer
NUCLEAR ACCIDENT, FLOODING, WATER of Our choosing on any repair or replacement diagnosis.
FLUCTUATIONS, FIRE, HAIL, WIND, LIGHTNING, k. FRAUD AND/OR MISREPRESENTATION:
EARTHQUAKES, EARTH MOVEMENT, Misrepresentation or any attempt to defraud Us, including
LANDSLIDE, SAND, CHEMICALS; collusion between You and the plumber or service provider,
z) CIRCUMSTANCES OUTSIDE OUR REASONABLE shall result in cancellation of coverage, and We shall seek
CONTROL SUCH AS EXTREME WEATHER reimbursement and may pursue remedies under the law.
CONDITIONS, POWER AND/OR SYSTEM
FAILURE, INDUSTRIAL ACTION OR STATE
Customer information collected during the purchase and
OR FEDERAL AUTHORITIES EMERGENCY
administration of Home Service is not disclosed to other
companies for the purposes of marketing other products
6. LIMITS OF LIABILITY and services. Such information may be disclosed to other
Our obligations for a covered Emergency Breakdown are limited companies in order to provide service under this Service
to: Agreement. Should you have any questions about our policy
a. Two Service calls per coverage term. please contact us on 1-888-666-8075.
Telephone calls may be recorded and/or monitored.
b. A maximum of $3,500 for any one Service call.
c. Your prorated share of the cost of repair or replacement or The following state variations shall apply if inconsistent with any
unblocking for shared plumbing or drainage facilities. other terms and conditions of this service agreement.
7. GENERAL CONDITIONS Alabama – Obligations of the provider under this service contract
are guaranteed under a service contract reimbursement insurance
policy. If the provider fails to pay or to provide service on a claim
If You cancel this agreement within 30 days of the effective
within 60 days after proof of loss has been filed, you are entitled to
date We will refund Your payment in full.
make a claim by contacting Wesco Insurance Company, 59 Maiden
You may cancel this contract after 30 days from the effective Lane, 6th Floor, New York, NY 10038.
date by providing written notice. You will be entitled to a Arkansas – Obligations of the provider under this service
pro-rata refund less any claims paid. Any refund not paid to contract are guaranteed under a service contract reimbursement
You within 30 days is subject to a 10% monthly penalty. insurance policy. If the provider fails to pay or to provide service
This Service Agreement shall be non-cancelable by Us, on a claim within 60 days after proof of loss has been filed, you
are entitled to make a claim by contacting Wesco Insurance
Company, 59 Maiden Lane, 6th Floor, New York, NY 10038, undertake according to the obligor’s contractual obligations under
212-220-7120. We may repair with nonoriginal manufacturer’s the consumer guaranty contracts issued or sold by the obligor.
parts. In the event the obligor does not provide for covered services
Colorado – Actions under this service agreement may be covered within 60 days after the contract holder has submitted proof of
by the provisions of the “Colorado Consumer Protection Act” or the loss to the obligor, the contract holder is entitled to apply directly
“Unfair Practices Act” and that parties to the contract may have a to the reimbursement insurance company for satisfaction. Wesco
right of civil action under these laws. This contract applies to homes Insurance Company, 59 Maiden Lane, 6th Floor, New York, NY
that have been previously owned. 10038, 212-220-7120.
Georgia – This is not a contract of insurance. If We cancel this New Mexico – Cancellation is not effective until 15 days after notice
agreement, the form of such cancellation will comply with Section of cancellation is mailed to the service agreement holder.
32-24-44 of the Georgia Code. Failure to refund in this manner New York – Cancellation is not effective until 15 days after notice of
will subject us to a penalty equal to 25% of the refund amount cancellation is mailed to the service agreement holder. Obligations
and interest rate of 18% per annum until the refund is paid, not to of the provider under this service contract are guaranteed under
exceed 50% of the refund amount. You may cancel this agreement a service contract reimbursement insurance policy. If the provider
at any time and receive a pro rata refund. No claims incurred or paid fails to pay or to provide service on a claim within 60 days after
will be deducted from the amount to be returned. Only pre-existing proof of loss has been filed, you are entitled to make a claim by
conditions that you know of or reasonably should have been aware contacting Wesco Insurance Company, 59 Maiden Lane, 6th Floor,
of will be excluded from coverage. New York, NY 10038.
This agreement is underwritten by Wesco Insurance Company, 59 North Carolina - Obligations of the provider under this service
Maiden Lane, 6th Floor, New York, NY 10038. Should we fail to pay contract are guaranteed under a service contract reimbursement
a claim or issue a refund within (60) days after the filing of a proof of insurance policy. If the provider fails to pay or to provide service
loss, then you are entitled to file a direct claim with the insurer. on a claim within 60 days after proof of loss has been filed, you are
Membership starts the day your Enrollment Form is processed and entitled to make a claim by contacting Wesco Insurance Company,
last for one year. There is a initial 30 day waiting period to make 59 Maiden Lane, 6th Floor, New York, NY 10038, 212-220-7120.
a claim, giving you 11-months of coverage during the first year of
Oklahoma – This service agreement is not issued by the
coverage. This prevents service calls on pre-existing conditions and
manufacturer or wholesale company marketing the product. This
helps keep the coverage affordable.
warranty will not be honored by such manufacturer or wholesale
Idaho – This is not a contract of insurance. The buyer may have company. If you cancel this agreement, you will receive a refund
other rights and remedies of the Idaho Consumer Protection Act. For of 90% of the unearned pro rata premium; if we cancel this
more information on your rights, contact the Consumer Protection agreement, you will receive a refund of 100% of the unearned pro
Division of the Office of the Idaho Attorney General at (208) 334- rata premium.
2424. South Carolina – Obligations of the provider under this service
Illinois – Obligations of the provider under this service contract contract are insured under a service contract reimbursement
are guaranteed under a service contract reimbursement insurance insurance policy. Wesco Insurance Company, 59 Maiden Lane, 6th
policy. If the provider fails to pay or to provide service on a claim Floor, New York, NY 10038.
within 60 days after proof of loss has been filed, you are entitled to In the event of a dispute with the provider of this contract, you
make a claim by contacting Wesco Insurance Company, 59 Maiden may contact the South Carolina Department of Insurance, Capitol
Lane, 6th Floor, New York, NY 10038. Center, 1201 Main Street, Suite 1000, Columbia SC 29201 or
Indiana – Obligations of the provider under this service contract 1-800-768-3467.
are guaranteed under a service contract reimbursement insurance Texas – Notice: you the buyer have other rights and remedies
policy. If the provider fails to pay or to provide service on a claim under the Texas deceptive trade practices – consumer protection
within 60 days after proof of loss has been filed, you are entitled to act which are in addition to any remedy which may be available
make a claim by contacting Wesco Insurance Company, 59 Maiden under this contract.
Lane, 6th Floor, New York, NY 10038, 212-220-7120. For more information concerning your rights, contact the consumer
Iowa – The issuer of this agreement is subject to regulation by the protection division of the attorney general’s office, your local district
Department of Commerce of the state of Iowa. Complaints which or county attorney or the attorney of your choice.
are not settled by the issuer may be sent to the Iowa Insurance This contract is regulated by the Texas Real Estate Commission.
Division. Any complaints may be filed with the Commission at: Texas Real
Kentucky – Obligations of the provider under this service contract Estate Commission, P.O. Box 12188, Austin, Texas 78711-2188.
are guaranteed under a service contract reimbursement insurance Utah – Coverage afforded under this contract is not guaranteed
policy. If the provider fails to pay or to provide service on a claim by the Property and Casualty Guaranty Association. Cancellation
within 60 days after proof of loss has been filed, you are entitled to for non payment is effective 10 days after mailing written notice.
make a claim by contacting Wesco Insurance Company, 59 Maiden Cancellation for other reasons is effective 30 days after mailing you
Lane, 6th Floor, New York, NY 10038. notice.
Maryland – A service contract does not terminate until the services Vermont – The provider’s obligations under this plan are supported
are provided in accordance with the terms of the service contract. by a contractual liability insurance policy. Upon failure of the
Michigan – If performance of the service contract is interrupted provider to perform under the contract, the insurer which issued
because of a strike or work stoppage at the company’s place of the policy shall pay on behalf of the provider any sums the provider
business, the effective period of the service contract shall be is legally obligated to pay and shall provide the service which the
extended for the period of the strike or work stoppage. provider is legally obligated to perform according to the provider’s
Minnesota – Obligations of the provider under this service contract contractual obligations under the service contracts issued or sold
are guaranteed under a service contract reimbursement insurance by the provider. If a claim for service has not been completed within
policy. If the provider fails to pay or to provide service on a claim sixty (60) days after proof of loss has been filed with the provider,
within 60 days after proof of loss has been filed, you are entitled to the claim can be submitted to Wesco Insurance Company, 59
make a claim by contacting Wesco Insurance Company, 59 Maiden Maiden Lane, 6th Floor, New York, NY 10038.
Lane, 6th Floor, New York, NY 10038. Virginia – Purchase of a home protection contract is not
Nevada – Obligations under this service contract are insured under mandatory.
a contractual liability policy issued by Wesco Insurance Company, Washington – A 21 day written notice of cancellation will be mailed
59 Maiden Lane, 6th Floor, New York, NY 10038. We may not to the service agreement holder. Obligations of the service contract
cancel this service contract until at least 15 days notice has been provider under this contract are insured under a service contract
mailed to you. We will initiate service within 48 hours unless it is reimbursement insurance policy. Wesco Insurance Company, 59
an emergency and in emergency situations service will commence Maiden Lane, 6th Floor, New York, NY 10038.
within 24 hours. The term emergency means that a breakdown of Wisconsin – THIS WARRANTY IS SUBJECT TO LIMITED
the covered component renders the home uninhabitable. REGULATION BY THE OFFICE OF THE COMMISSIONER OF
New Hampshire – In the event you do not receive satisfaction INSURANCE. Claims will not be deducted from refunds.
under this contract, you may contact New Hampshire Insurance Wyoming – Obligations of the service contract provider under
Department at 21 South Fruit Street, Suite 14, Concord, NH 03301, this contract are insured under a service contract reimbursement
phone number 800-852-3416. insurance policy. Wesco Insurance Company, 59 Maiden Lane, 6th
The obligation of the reimbursement insurer to reimburse or pay Floor, New York, NY 10038.
on behalf of the obligor any sums the obligor is legally obligated to