1 Special Offer Get All 52 Courses For Only $10 Each Click Here For More Information This download sample includes 11 slides on a simple background from a complete course 2 Interpersonal Skills 3 Learning Objectives • When you have completed this module you will be able to define the key concepts associated with Interpersonal Skills and you will be able to: • Identify the main obstacles to the effective use of Interpersonal Skills • Understand the nature of the components of the interpersonal process 4 Learning Objectives • Understand a range of techniques that are required as Interpersonal Skills • Use these techniques to build an effective interpersonal process • Explain the benefits of having excellent Interpersonal Skills 5 Interpersonal Skills and the Organization In today’s business world organizations do not compete with their products They compete through using their most valuable resource, their people, to maximum effect Interpersonal skills are vital to allow this to happen 6 Organizational Context • The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as: Meetings Coaching Delegation Problem Solving Motivation Selling Facilitation Leading 7 Introduction 8 Introduction Working Together Technical & Emotional Competence Traditional Assets Emotional Capital Knowledge Capital 9 Working Together • The success of an organization is dependent upon the people within it working well together • Internally – In teams – Across teams – Within and between departments and business units • Externally – With suppliers – With Customers 10 Working Together • Take the relationship viewpoint: – Effective relationships within the organization – Effective relationships with suppliers – Effective relationships with competitors • To gain real competitive advantage through such relationships in the long term is dependent upon your level of interpersonal skills 11 Technical V Emotional Competence • Technical competence allows you to get to the starting line in terms of dealing with: – Customers – Colleagues – Suppliers Technical competence is an ‘expected’ • Emotional competence -the ability to read, understand and interact with people is what makes the difference in the long term 12 We’ve Done The Hard Work - So You Don’t Have To! • If You Are Looking To Learn For Yourself Then Simply Follow The Easy To Use Participant Manual And Slides. • For Those Looking To Instruct Others - All Our Modules Contain Full Source Files (Word, Powerpoint & PDF). • We Extend To You Full Permission To Customize Our Content Where Appropriate (Add Your Logos or Target Group Specific Content). • You Can Use Our Modules Where, When And As Often As Required Without Additional Costs or Restrictions. 13 Special Offer Get All 52 Courses For Only $10 Each Click Here For More Information This download sample includes 11 slides on a simple background from a complete course
"Interpersonal Skills Training - PowerPoint"