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Interpersonal Skills Training - PowerPoint

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Interpersonal Skills Training document sample

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									                                          1




            Special Offer

Get All 52 Courses For Only $10 Each


    Click Here For More Information


This download sample includes 11 slides
      on a simple background from
            a complete course
                       2




Interpersonal Skills
                                                       3


 Learning Objectives
• When you have completed this module you will
  be able to define the key concepts associated
  with Interpersonal Skills and you will be able to:

• Identify the main obstacles to the effective
  use of Interpersonal Skills

• Understand the nature of the components of
  the interpersonal process
                                               4


 Learning Objectives

• Understand a range of techniques that are
  required as Interpersonal Skills

• Use these techniques to build an effective
  interpersonal process

• Explain the benefits of having excellent
  Interpersonal Skills
                                                   5


Interpersonal Skills and the Organization


In today’s business world organizations do not
          compete with their products

  They compete through using their most
 valuable resource, their people, to maximum
                     effect

 Interpersonal skills are vital to allow this to
                     happen
                                               6


 Organizational Context

• The organizational context of how
  interpersonal skills are used can be shown
  by the vast number of interpersonal
  interactions such as:
             Meetings         Coaching

            Delegation    Problem Solving

        Motivation              Selling

     Facilitation                 Leading
               7




Introduction
                                       8


Introduction

                 Working Together

               Technical & Emotional
                   Competence

                 Traditional Assets


                 Emotional Capital


                Knowledge Capital
                                                         9


 Working Together
• The success of an organization is dependent upon
  the people within it working well together

• Internally
   – In teams
   – Across teams
   – Within and between departments and business units
• Externally
   – With suppliers
   – With Customers
                                                      10


 Working Together

• Take the relationship viewpoint:
  – Effective relationships within the organization
  – Effective relationships with suppliers
  – Effective relationships with competitors


• To gain real competitive advantage through
  such relationships in the long term is
  dependent upon your level of interpersonal
  skills
                                                      11


 Technical V Emotional Competence
• Technical competence allows you to get to the
  starting line in terms of dealing with:
  – Customers
  – Colleagues
  – Suppliers

  Technical competence is an ‘expected’


• Emotional competence -the ability to read,
  understand and interact with people is what makes
  the difference in the long term
                                                                         12


We’ve Done The Hard Work - So You Don’t Have To!
• If You Are Looking To Learn For Yourself Then Simply Follow The Easy
  To Use Participant Manual And Slides.

• For Those Looking To Instruct Others - All Our Modules Contain Full
  Source Files (Word, Powerpoint & PDF).

• We Extend To You Full Permission To Customize Our Content Where
  Appropriate (Add Your Logos or Target Group Specific Content).

• You Can Use Our Modules Where, When And As Often As Required
  Without Additional Costs or Restrictions.
                                          13




            Special Offer

Get All 52 Courses For Only $10 Each


    Click Here For More Information


This download sample includes 11 slides
      on a simple background from
            a complete course

								
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