Human Resource Outsourcing

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Human Resource Outsourcing - Global Strategic Business Report

Description:    This report analyzes the worldwide markets for Human Resource Outsourcing in Millions of US$.
                The major service segments analyzed are Benefits Administration Services, Payroll Services,
                Education and Training Services, Recruitment and Staffing Services, Hiring Administration Services,
                and Other Services. The report provides separate comprehensive analytics for the US, Canada,
                Europe, Asia, and Rest of World. Annual forecasts are provided for each region for the period of
                2000 through 2015. The report profiles 300 companies including many key and niche players
                worldwide such as Accenture, Affiliated Computer Services, Inc., Adecco S.A, Automatic Data
                Processing Inc., Ceridian Corporation, Convergys Corporation, ExcellerateHRO Corporation, Fidelity
                Investments, Genesys, Hewitt Associates, LLC, IBM Global Business Services, Paychex, Inc.,
                Pinstripe, Inc., Talx Corporation, TriCore, Inc., and Ultimate Software Group, Inc. Market data and
                analytics are derived from primary and secondary research. Company profiles are mostly extracted
                from URL research and reported select online sources.




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Contents:       HUMAN RESOURCE OUTSOURCING
                A GLOBAL STRATEGIC BUSINESS REPORT


                                                 CONTENTS


                  I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS
                      Study Reliability and Reporting Limitations            I-1
                      Disclaimers                                 I-2
                      Data Interpretation & Reporting Level                 I-2
                       Quantitative Techniques & Analytics                 I-3
                      Product Definitions and Scope of Study                 I-3
                       Scope of HR Services Outsourcing                    I-4
                        HR Administrative Services                      I-4
                        HR Consulting Services                         I-4
                        Technology Services                           I-4


                 II. Executive Summary

                  1. Market Snapshots                                      II-1

                  2. Industry Overview                                    II-2
                     Growth of HRO Market: An Overview                          II-2
                      2005 - The Year of Transition from Generation 1 to Generation 2 II-2
                      M&A Activity in 2005                                II-3
                      Year 2006 Scenario                                  II-3
                     Future of HRO Industry                                II-4
                     Key Growth Propellers                                 II-4
                      Cost Savings                                     II-4
   Technology Developments                                     II-5
   Scalability                                      II-5
  HR Outsourcing: Gaining Corporate Favor                            II-6
  HRO Market Driven by Mega Deals/Mergers                               II-6
  Consolidation Activity in HRO Market                           II-7
  Region-Wise Trends in HR Outsourcing                              II-8
   Europe                                            II-8
    United Kingdom                                       II-8
   Asia                                            II-8
    India                                          II-8
  Outsourcing of Various HR Functions                             II-9
   Payroll -The First Outsourced Service Domain                       II-9
    Table 1: Major Payroll Services Acquisitions (1999-2006)
    (includes corresponding Graph/Chart)                           II-10
   Benefits Administration: Exhibiting Inevitable Growth for
    Outsourcing                                        II-11
   Major Acquisitions in Benefits Administration Domain (1999-2007) II-11
   Strong Increase in Health & Welfare Services Expands Benefit
    Administration Market                                  II-12
   HRO Services for Staffing Companies: Pros & Cons                      II-12
   Workforce Management                                       II-12
  Growth Opportunities for HRO/RPO Across the Globe                        II-12
   Developing Market in the US                                II-13
   Refining the Emerging European Market                             II-13
   Nascent Asian Markets                                    II-14
  Multi-Process HRO: Global Outlook                              II-14
   Changing Landscape in Multi-Process HRO Market                         II-14
   Highly Fragmented Vendor Landscape                                II-15
   Near-Shore Service Delivery - A Key Consideration in Europe               II-15
   Worldwide Multi-Process HRO Expenditure                            II-16
    Table 2: Worldwide Multi-Process HRO Market (2005-2010):
    Expenditure in US$ Million (includes corresponding
    Graph/Chart)                                        II-16

3. HRO - The Rapidly Growing BPO Segment                                  II-17
   HRO Benefits                                           II-17
   HRO Process                                            II-18
   HRO Company                                               II-18
    Professional Employer Organization                              II-18
    Application Service Providers                               II-18
    Business Process Outsourcing                                  II-19
    E-Services                                          II-19
   HRO Types                                              II-19
    Discrete Services                                      II-19
    Multi-Process Services                                    II-19
    Total HR Outsourcing                                      II-19
   HCM Options                                             II-19
   Major Issues while Outsourcing HR Services                           II-20
    The Statement of Work                                       II-20
    Service Levels                                       II-20
    Legal Considerations                                     II-20
   HR B2B Exchanges                                            II-20
   HR Portals                                           II-21
   Integrated HR Offering                                      II-21
   Full-Service HRO                                         II-21
    Full-Service HRO Offers Substantial Value                         II-21
    Labor Arbitrage                                       II-22
    Economies of Scale                                       II-22
    Other Outsourcing Advantages                                   II-22
    Cross-Process Synergies                                     II-22
    Other Benefits of Full-Service HRO                             II-22
   HRO Service Providers                                       II-23
    Focus on Specialized Services                                II-23
   Challenges Faced by Service Providers                         II-23
  A Glance into Benefits Administration Outsourcing                 II-24
   Market Segments                                      II-24
   Common Platform                                       II-24
   Technology Plays Major Role                              II-25
    Minimizes Administrative Duties                          II-25
   Growth Opportunities                                  II-25
  Forecast for Human Resources and Learning                         II-25
   Human Resources (HR)                                     II-25
    HR Offerings Need to be Global                           II-25
    Strengthening of the Supplier Market                        II-26
    Retirement Proposes to Generate More Openings in the US for HRO II-26
    Demand to Outdo Supply                                   II-26
    2006: Year of Execution                               II-26
    Chances for HRO Deals to Increase                          II-26
    Buyers Will Integrate HR and Various BPO Processes                II-26
   Learning                                        II-26
  A Model of HR Role in Power Utilities and Energy Industry            II-27
   Outsourcing Barriers                                II-27
    Employee Brand                                     II-27
    Regulators and Unions                                II-27
    Cost/Benefit Tradeoff                              II-27
    Internal Barriers                                II-27
    Conclusion                                      II-28

4. Major Trends & Issues                                  II-29
   HRO May Turn Out to be a Sellers Market Eventually!                  II-29
   HR BPO Providers Target Services for Middle Market                  II-29
   Multiple Vendor Relationships Gain Prominence                     II-29
   Right Mix of External and Internal Resources - Key to
    Competitive Edge                                   II-29
   Maturing Delivery Models and Continuous Scaling Plummet Prices II-30
   Shift towards Asia-Pacific and Continental Europe                II-30
   Small Buyer Sector and Emerging HRO Markets Offer Lucrative
    Opportunities                                    II-30
   Rising Sophistication, HR Technology and Internet Spur HRO               II-30
   Increase in Longer Contract Periods and Multiple HR Processes           II-31
   Shift in HR Professionals’ Focus                        II-31
   HR BPO Revolutionizes HR Profession                          II-31
   HR Leaders Become Sophisticated Buyers                           II-31
   Transition from Single-Function to Multi-Process Deals             II-32
   Upsurge in Outsourcing of HR Functions                        II-32
   HRO - A Major Cost Savings Instrument                          II-32
   Relational Contracts to Rule Outsourcing Relationships             II-33
   Lower Penetration Offers Growth Potential for HRO                  II-33
   Sarbanes-Oxley Legislation Boosts HRO Growth                        II-33
   End-to-End Services: Rise in HRO                           II-33
   Escalating Growth in Total/Multi Process HRO                    II-34
   Non-Cost Factors: Major Drivers for Outsourcing Decisions             II-34
   HR Functions Becoming Commoditized                              II-34
   HRO Adds New Roles to Senior HR Corporate Leaders                      II-34
   HR Profession: Changing Career Prospects                        II-35
   Demographic Changes Support HRO Growth                               II-35
   Sole-Sourcing: A Viable HRO Option                          II-35
   HRO Failures: A Critical Issue                         II-35
   One-to-Many Model Gaining Foothold                            II-35
   Offshore Outsourcing: A Second Option                         II-35
   Consultants - To Seek Advice From                           II-36
   RPO: Playing Major Role in HRO Industry                        II-36
   Small/Mid-Market Companies Likely to Focus on HRO                      II-36
   Mixed Solution Procedures: Gaining Prominence                      II-37
   Increasing Multi-Tower Outsourcing Contracts                     II-37
5. Service Overview                                        II-38
   Scope of HR Services Outsourcing                               II-38
    HR Administrative Services                                II-38
    HR Consulting Services                                   II-38
    Technology Services                                    II-38
   Reasons for Outsourcing HR Services                              II-38
   Outsourced HR Functions                                     II-39
   Advantages of HRO                                        II-39
   Drawbacks of HRO Services                                    II-40
   Growth Drivers                                        II-40
    For Client Companies                                    II-40
    For Service Providers                                 II-41
   Growth Restraints                                      II-41
    For Client Companies                                    II-41
    For Service Providers                                 II-41
   Employees - The Tangible Assets                                II-41
    HR Management - A Critical Task                               II-41
    HRO Comes to the Rescue                                     II-41
   Selection of Providers: A Critical Task                      II-42

6. Competitive Scenario                                    II-43
   Hewitt Grabs the Largest Chunk                             II-43
    Table 3: Worldwide HRO Market (2005): Percentage Breakdown of
    Leading Players by Total Contract Value (TCV), No. of Deals,
    and No. of Employees for Hewitt, Accenture HR Services, ACS,
    Fidelity, IBM, ExcellerateHRO, Convergys, ADP and Others
    (includes corresponding Graph/Chart)                        II-44
   Leading HRO Players’ Strengths and Challenges                    II-44
    Accenture HR Services                                  II-44
    ACS                                            II-44
    ADP                                            II-45
    Convergys                                         II-45
    ExcellerateHRO                                      II-45
    Fidelity                                      II-45
    Hewitt                                         II-45
    IBM                                           II-45
   Competitive Issues in HRO Market                            II-46

7. Service Launches                                       II-47
   Paychex Rolls Out FSA Debit Card                            II-47
   ADP Rolls Out Online Payroll System                          II-47
   Ceridian Introduces E-Learning Service                        II-47
   Paychex Introduces Paychex Accountant Knowledge Center                     II-47
   Paychex, BeneTrac Enhance Integration Payroll and Benefits
    Solutions                                        II-48
   EquaTerra, SAP and ARINSO Introduce OpenDoor HRO                          II-48
   CoAdvantage Unveils Employee Perks Program for HRO/PEO Clients II-48
   Ceridian Launches ‘Risk Management Solutions’ for Small Size
    Firms                                           II-48
   Ceridian Launches CPA Client Connection                         II-49
   Ceridian Launches Enhanced Web Based HR/ Payroll Solutions                 II-49
   Paychex Launches Paychex COBRA Administration for Small/Mid-
    Size Business                                      II-49
   Pinstripe Unleashes Talent Mindset for Staffing Issues             II-49
   ADP Introduces EasyPayNet for Easy and Secure Payroll Data
    Handling                                         II-50
   Sage Group Introduces Online Sage Payroll Services                   II-50
   Mercer HR Consulting Unleashes Mercer Retirement Solutions                II-50
   EquaTerra Launches EQuation HRO                                II-50
   Pinstripe Launches Groundbreaking R2R™ Platform                       II-51
   Paychex Introduces Premier Human Resources                           II-51
   Ceridian Launches Interactive EAP/Work-Life Tool                   II-52
   Ceridian Launches Expanded, Comprehensive Tools                        II-53
   Aon HRO in Combination with Outsource Institute Launches HR
    Outsourcing Website                                II-54
   Edcor Announces Expansion of its Service Offering            II-54
   Mobility Services International Launches Partner Channel Program II-54
   Accenture Launches HR Outsourcing Solution                   II-55
   Genesys Expands its Human Resource Outsourcing Solutions           II-55
   Genesys Software Systems Launches New 10th Player Service           II-55
   Genesys Software Debuts New Payroll Tax Filing Service          II-56
   Genesys Software Systems Announces New Web-Based HRMS Service             II-56

8. Recent Industry Activity                               II-57
   Workstream, Empagio Terminate Merger Agreement                           II-57
   Vista Equity Partners Acquires Cyborg Worldwide                    II-57
   ACS Pockets Communications Development, Inc.                          II-57
   ADP to Provide HR Services to Sodexo                          II-57
   IBM Inks Contract with Queensland State Government                      II-57
   Randstad to Acquire Vedior                              II-57
   Koosharem Acquires Assets of Resolve Staffing Inc                   II-58
   Scotiabank and ARINSO Sign Payroll Agreement                         II-58
   Barrett Business Services, Inc Acquires First Employment
    Services, Inc.                                   II-58
   Allegis Group Acquires Major Lindsey & Africa LLC                 II-58
   CSI Cos., Inc. Acquires Mark Matta & Associates, Inc.               II-58
   CompuPay Acquires Key Payroll Online                           II-58
   Manpower Acquires Clarendon Parker Middle East                       II-59
   CBIZ Acquires Select Assets of Computer Payroll Company                  II-59
   CoAdvantage Pockets PlanSource and Nelco                           II-59
   Hewitt Associates to Acquire RealLife HR                     II-59
   Equifax Acquires TALX Corp.                              II-59
   Vedior NV Acquires Think Resources, Inc.                      II-60
   Thomas Cook Group Inks Outsourcing Agreement with Accenture                   II-60
   Adecco Acquires Tuja Group for €800M                           II-60
   ADP to Provide Payroll System for Schindler Group                   II-60
   Ceridian Bags 8 New Contracts                             II-60
   Convergys Inks Contract with Starbucks                         II-60
   Convergys Inks Agreement with Johnson & Johnson Services, Inc. II-61
   ExcellerateHRO Extends Contract with TOTAL                         II-61
   Paychex Forms Strategic Alliance with Taleo                     II-61
   Mercer Human Resource Consulting Changes Name to Mercer                      II-61
   Financial Engines and Mercer HR Services Extend Alliance               II-61
   NIS Acquisitions to Acquire Northgate Information Solutions PLC II-61
   ARINSO to Provide HR System to Cadbury Schweppes                         II-61
   ARINSO and Agilent Technologies Ink Agreement                         II-62
   ARINSO Secures Contract from Philip Morris                       II-62
   Vedior to Acquire GULP                                 II-62
   Select Appointments Acquires Interest in Calibre                 II-62
   NIS Acquires ARINSO to form NorthgateArinso                         II-62
   Vedior Acquires Stake in Major Players Ltd                    II-63
   Fidelity National Financial, Thomas H Lee Partners Acquire
    Ceridian                                        II-63
   Paychex Acquires BeneTrac                                II-63
   Kelly Services Acquires Access AG                          II-63
   Mangrove Employer Services Acquires Access1Source Nevada                    II-63
   TriNet Bags John Parry & Alexander                          II-63
   CPL to Acquire Allied Nurses Agency and Northside Recruitment             II-63
   Accenture Offers HR Services to Kimberly-Clark                    II-64
   Resolve Staffing Unleashes 6 Offices                       II-64
   Indian IT Firms Outsource Administrative Functions to US Company II-64
   United Utilities Divests Vertex for $217M                   II-64
   Ceridian Extends Scottish Operations                        II-64
   Vurv Sets up HRO Center of Excellence                         II-64
   Talent2 International to Launch Operations in Shanghai                II-64
   SITI Corp Opens Recruiting Base in Hyderabad                       II-65
IBM Wins HR Service Agreement from American Airlines                         II-65
Dow Corning Outsources Recruitment Process to Aon Consulting                     II-65
Ceridian Bags Somerfield’s HR Services Contract                       II-65
TalentTrack to Provide RPO Services to Tenet Healthcare                    II-65
Pinstripe Ventures into Health Care Staffing Services                 II-66
Razorwest Offers RPO Services for NeoSystems Corp.                         II-66
Summit HR Extends its Operations in India                          II-66
Hewitt Acquires Adelaide Consulting                           II-66
ExcellerateHRO Partners with HireRight                          II-66
Mangrove Acquires BenefitOne                                 II-67
Fujitsu Acquires Stakes in TDS                             II-67
Accenture Clinches Major Contract from Macquarie Bank of
 Australia                                       II-67
Oasis Acquires Kelly’s Staff Leasing Business                    II-67
ACS Resolves Dispute with Delta Airlines                        II-67
ADP Pockets Outsourced Payroll Services Wing From Intuit                     II-68
Gevity Pockets HRAmerica                                   II-68
UnicornHRO Acquires BMH, Inc                                 II-68
HR Xcel Clinches Major Contract From DSM                             II-68
Arinso Acquires OpenHR                                    II-68
TalentFusion Bags Major Contract From Wheelabrator                         II-68
Xansa Secures Major Contract From Lloyds TSB                            II-69
Hitachi to Establish HR and Finance Outsourcing Unit                   II-69
ADP Opens HRO Center in Prague                                  II-69
Fujitsu Services Clinches a BPO Contract from DFP                      II-69
ARINSO Acquires Lansdowne                                    II-69
Arinso Open New Center in Australia                            II-70
Hewitt Associates Inaugurates New HRO Center in Poland                        II-70
Chandler Macleod Acquires MSA                                 II-70
HR XCEL to Offer HRO Services to PJCOMN and Papa John’s Pizza
 Restaurants                                        II-70
CloverTex Outsources HR Activities to HR XCEL, LLC                       II-70
ADP Partners with Synovus to Provide COS                            II-71
SourceMind Bags Additional Contract from the US Bank                        II-71
CSC Bags BPO and IT Outsourcing Contract from the U.S. Life
 Insurer                                         II-71
Workscape Expands Benefits Administration Operations                        II-71
KPN Outsources Salary Administration Services to LogicaCMG                     II-71
Pearl Group Awards BPO Deal to Diligenta                          II-72
WM-data AB Bags Electrolux IT Outsourcing Contract                        II-72
WM-Data Inks Outsourcing Contract With BTJ Group                            II-72
Smith, Frank & Partners Floats Joint Venture with Roach Howard
 Smith & Barton                                       II-72
Ma Foi Forays Into Middle-East HR Services Market                       II-72
Helios HR Purchases HR Advantage                                II-73
TriNet Inaugurates New Headquarters in Boston                          II-73
The Castleton Group Teams with Senn Dunn Insurance                            II-73
Hewitt Initiates Mobility Services in Shanghai                  II-73
Quest Inc. Outsources HR Activities to CoAdvantage                      II-73
ClearPoint and Terra Nova Inks Merger Agreement                           II-74
National PEO Offers HR Outsourcing Services to Restaurant
 Industry                                         II-74
Convergys Corp. Wins Dupont’s HR Outsourcing Contract                         II-74
Accenture to Provide HR Outsourcing Services to New Century
 Financial Corp                                     II-74
PACEL Acquires HR Contracts of Capital Resource Solutions                    II-75
ADP to Acquire Outsourcing Services and Solutions Provider,
 Employease                                          II-75
Secova, UltraLink Unify Operations                           II-75
PACEL to Acquire WWPSV                                      II-75
TWC Group Merges with HR Impact                                   II-75
HALO Technology Holdings Creates HRMS Leader, Empagio                            II-75
TriNet Purchases Assets of Outsource Group                          II-76
EquaTerra, TPI Call Off Merger                              II-76
Accenture Kicks Off Delivery Center in Texas                      II-76
Accenture, Whirlpool Ink Long Term Pact                          II-76
Accenture, Unilever Ink Global Outsourcing Deal                      II-76
CVS/pharmacy Signs Long-Term BTO Contract with IBM                            II-76
TALX Corp, ADP Ally for Employment & Verification Service                  II-76
Greenfire International Acquires Intercede                      II-77
Progressive Employer Services Acquires SEMC                           II-77
Kenexa Acquires Knowledge Workers Inc                               II-77
Resolve Staffing Acquire ELS to Form Nations Top HRO                     II-77
Nautic Partners Concludes Acquisition of Oasis Outsourcing                II-77
IKEA Awards HR Outsourcing Contract to ADP                            II-77
AlphaStaff Commences HR Operations in Texas                             II-77
Workstream, ExcellerateHRO Enter Distribution Pact                      II-78
Hewitt Join Hands with Sun Microsystems to Enable HR BPO
 Operations                                         II-78
Quintek Expands to Two Additional BPO Markets                          II-78
ADP, First Data Sign Distribution Pact for Payroll Outsourcing
 Services                                          II-78
Steria Wins Outsourcing Contract for French Town                       II-78
Accenture Establishes BPO Delivery Centers in East Europe                  II-78
Mercer Acquires Pendia Associates AG                           II-79
HP, Nestle Ink HRO Deal                                   II-79
NASSCOM, CBI Enable Low-Cost BPO Expertise to European SMEs                        II-79
ARINSO, Vurv Ally for Advanced Talent Management Resource                       II-79
Nordea Bank, Zalaris Team Up for Payroll Management                        II-79
Finnish Firms Personec, Tuko Logistics Ink Outsourcing Contract II-79
Northgate Bags Outsourcing Contract from Boots                         II-79
WM-data Acquires Proffice Service Centers AB                        II-80
MGI Expands to Europe                                      II-80
Empagio Sets Up Payroll Tax Filing Division                     II-80
Talent2 International to Invest in Indian HR Firm                  II-80
Mercer HR Services Inks Partnership Deal for Global Operation
 Centre                                           II-80
ProLease Adopts New Name, TalentPro                                II-80
IBM Japan Inks HR Agreement with Sanyo Electric                         II-80
Convergys Open Branch Office in Dalian                           II-81
ACS Establishes Human Capital Management Solutions                          II-81
Accenture, Crestline Join Hands for BPO Services                    II-81
Convergys Bags "SAPs BPO Program" Membership                              II-81
ExcellerateHRO Clinches Major Contract from Bank Of America                   II-82
7-Eleven Renews Benefit Administration Agreement With
 ExcellerateHRO                                        II-82
Accenture Acquires BPO Assets of Savista                         II-82
ACS Bags HR BPO Contract from GlaxoSmithKline                            II-82
ACS Takes Over Intellinex                                 II-82
ExcellerateHRO Commences Operations in Des Moines, IA                        II-82
AHT, Genesys Partner to Improve HR Solutions for Healthcare
 Industry                                          II-83
Genesys Extends Services for Filing Payroll Tax                    II-83
Hewitt Bags HR BPO Contract from Catholic Health Initiatives               II-83
Avon Partners IBM for HR Business Transformation Outsourcing
 Services                                          II-83
ACS Sign Pact to Become SAP Implementation & Support Partner
 for Safety-Kleen                                     II-84
Adecco Group Establishes Adecco Institute                         II-84
Hewitt Associates Clinches Contract from Centrica                    II-84
Rhodia Partners IBM, ADP to Strengthen Human Resources Wing                      II-84
Convergys Bags HR Contract From IHG                                II-84
Goodyear Extends HRO Contract with ACS                               II-85
Wink Companies Selects UltiPro Solutions for HR/ Payroll
 Processing                                         II-85
Glacier Bancorp Upgrades HR/Benefits/Payroll with UltiPro
 Intersourcing Model                                 II-85
Birmingham Water Works Opts for UltiPro to Streamline HR and
 Talent Management                                     II-85
Mesa Selects Ultimate Software’s UltiPro for Web-based HR/
 Payroll Solutions                                 II-85
United Dominion Selects Ultimate Software’s UltiPro
 Intersourcing Model                                 II-86
Sawyer Realty Holdings Purchases UltiPro Intersourcing Model               II-86
Aon Consulting Clinches Multi-Dollar Contract from United
 Rentals, Inc                                     II-86
PlatformOne Bags Five Major Contracts                          II-86
The Right Thing Bags RPO Contract From Unisys                        II-86
PEO Acquires Aegis Group                                 II-86
BBC Grants Major Contract to Capita Plc                       II-87
Northgate Pockets Engage Technologies                           II-87
Personec Clinches Major Contract From Oriola                     II-87
Hewitt Establishes Benefit and Pension Services Team in Budapest II-87
NetFabric Holdings Sets Up Establishment In India                   II-87
Automatic Data Processing Pockets Taxware, LP                       II-87
Silver Lake Partners, Blackstone Group to Acquire Northgate              II-87
Pinstripe Establishes Healthcare Group for Talent Acquisition
 /Recruitment Service                                 II-88
Arinso Bags Major Contract from CA, Inc                        II-88
Personec Took Over Payroll Outsourcing Assets of Manpower                   II-88
AdminaSource Adopts New Corporate Identity, TriCore                      II-88
Black Mountain Acquires TCBS                               II-88
Human Link and Hewitt Merge                                 II-89
Benefitdecisions Outsourcing Acquires Black Mountain Management II-89
Darashaw Acquires Tata Share Registry                          II-89
ACS Acquires Mellon                                   II-89
EDS and Towers Enter into an Agreement to Form a New Company                     II-90
Delta Outsources HR Functions to ACS                          II-90
Marriott Enters into a Contract with Hewitt to Handle its HR
 Operations                                       II-90
Genesys Enters into a Strategic Alliance with Patersons              II-90
Ceridian Enters into an Agreement With CyberShift                    II-91
getintegrated Enters into a Contract with Big Steaks               II-91
Convergys to Outsource HR Business Services for Whirlpool                 II-91
Ceridian Enters into an Exclusive Agreement with Rideau                 II-91
Saba Signs Alliance with Business Learning Bank                    II-92
Everest Group Expands its HR Outsourcing                         II-92
Convergys Signs a Contract with DuPont                          II-92
Ceridian Enters into a Contract with PHH Corporation                 II-92
PACEL Corp. Enters into an Agreement with NASPAC                         II-92
ADP Enters into a Contract with 32 Companies                       II-93
Hewitt Acquires Exult                                II-93
Ross Acquires Spherion                                 II-93
Gevity Acquires HR Outsourcing Portfolio of EPIX                  II-93
Aon and CSC Enter into a Strategic Alliance                    II-94
Trowbridge Group Announces Launch of new HR BPO division &
 Enterprise Effectiveness Practice                       II-94
Oryel Enters into a Contract with Genesys for HRO Solutions              II-94
CORT Directions Partners with HRCentral to Offer HRO Solution               II-95
MMC Forms a New Organization for Human Resources Outsourcing                    II-95
Genesys Partners with Moresource                             II-96
Phoenix House Enters into an Agreement with Ceridian                    II-96
NMH Selects Mellon HR&IS for Consulting and Outsourcing Services II-97
ADP Expands Alliance with SAP AG                             II-97
HTSC Signs Letter of Intent to Acquire Emcore                    II-98
Hewitt and Sun Microsystems Enter into Agreement                       II-98
MMC Integrates its Putnam and Mercer Businesses                        II-98
Gevity Acquires HR Outsourcing Portfolio of TeamStaff                 II-98
Ceridian Enters into an Agreement with Comerica for Integrated
   HR Solutions                                     II-99
  Adecco Instigates a New Division, Adecco HR Services          II-99
  P&G and IBM Enter into Outsourcing Contract                II-100
  TALX Acquires Frick and a Business Unit of Gates McDonald       II-100
  Exult Signs HR Contract with Prudential Financial         II-100

9. Focus on Select Players                             II-102
   Accenture (USA)                                   II-102
   Affiliated Computer Services, Inc. (USA)                  II-102
   Adecco S.A (Switzerland)                             II-103
   Automatic Data Processing Inc., (USA)                      II-103
   Ceridian Corporation (USA)                            II-104
   Convergys Corporation (USA)                             II-104
   ExcellerateHRO Corporation (USA)                          II-104
   Fidelity Investments (USA)                           II-105
   Genesys (USA)                                     II-105
   Hewitt Associates, LLC (USA)                           II-105
   IBM Global Business Services (USA)                        II-106
   Paychex, Inc. (USA)                                II-106
   Pinstripe, Inc. (USA)                             II-106
   Talx Corporation (USA)                              II-107
   TriCore, Inc. (USA)                               II-107
   Ultimate Software Group, Inc. (USA)                       II-107

10. Global Market Perspective                           II-108
  Table 4: World Recent Past, Current and Future Analysis for
  Human Resource Outsourcing by Geographic Region - US, Canada,
  Europe, Asia and Rest of World Independently Analyzed by
  Annual Revenues in US$ Million for the Years 2000 through 2010
  (includes corresponding Graph/Chart)                      II-108

  Table 5: World Long-term Projections for Human Resource
  Outsourcing by Geographic Region - US, Canada, Europe, Asia
  and Rest of World Independently Analyzed by Annual Revenues in
  US$ Million for the Years 2011 through 2015 (includes
  corresponding Graph/Chart)                            II-109

  Table 6: World 10-Year Perspective for Human Resource
  Outsourcing by Geographic Region - Percentage Breakdown of
  Revenues for US, Canada, Europe, Asia and Rest of World for
  the Years 2003, 2008 and 2012 (includes corresponding
  Graph/Chart)                                    II-110

  Table 7: World Recent Past, Current and Future Analysis for
  Benefits Administration Services by Geographic Region - US,
  Canada, Europe, Asia and Rest of World Independently Analyzed
  by Annual Revenues in US$ Million for the Years 2000 through
  2010 (includes corresponding Graph/Chart)                   II-111

  Table 8: World Long-term Projections for Benefits
  Administration Services by Geographic Region - US, Canada,
  Europe, Asia and Rest of World Independently Analyzed by
  Annual Revenues in US$ Million for the Years 2011 through 2015
  (includes corresponding Graph/Chart)                     II-112

  Table 9: World 10-Year Perspective for Benefits Administration
  Services by Geographic Region - Percentage Breakdown of
  Revenues for US, Canada, Europe, Asia and Rest of World for
  the Years 2003, 2008 and 2012 (includes corresponding
  Graph/Chart)                                      II-112

  Table 10: World Recent Past, Current and Future Analysis for
  Payroll Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2000 through 2010
(includes corresponding Graph/Chart)                    II-113

Table 11: World Long-term Projections for Payroll Services by
Geographic Region - US, Canada, Europe, Asia and Rest of World
Independently Analyzed by Annual Revenues in US$ Million for
the Years 2011 through 2015 (includes corresponding
Graph/Chart)                                      II-114

Table 12: World 10-Year Perspective for Payroll Services by
Geographic Region - Percentage Breakdown of Revenues for US,
Canada, Europe, Asia and Rest of World for the Years 2003,
2008 and 2012 (includes corresponding Graph/Chart)           II-114

Table 13: World Recent Past, Current and Future Analysis for
Education and Training Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart)                   II-115

Table 14: World Long-term Projections for Education and
Training Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart)                    II-116

Table 15: World 10-Year Perspective for Education and Training
Services by Geographic Region - Percentage Breakdown of
Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart)                                      II-116

Table 16: World Recent Past, Current and Future Analysis for
Recruitment and Staffing Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart)                   II-117

Table 17: World Long-term Projections for Recruitment and
Staffing Services by Geographic Region - US, Canada, Europe,
Asia and Rest of World Independently Analyzed by Annual
Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart)                     II-118

Table 18: World 10-Year Perspective for Recruitment and
Staffing Services by Geographic Region - Percentage Breakdown
of Revenues for US, Canada, Europe, Asia and Rest of World for
the Years 2003, 2008 and 2012 (includes corresponding
Graph/Chart)                                      II-118

Table 19: World Recent Past, Current and Future Analysis for
Hiring Administration Services by Geographic Region - US,
Canada, Europe, Asia and Rest of World Independently Analyzed
by Annual Revenues in US$ Million for the Years 2000 through
2010 (includes corresponding Graph/Chart)                   II-119

Table 20: World Long-term Projections for Hiring
Administration Services by Geographic Region - US, Canada,
Europe, Asia and Rest of World Independently Analyzed by
Annual Revenues in US$ Million for the Years 2011 through 2015
(includes corresponding Graph/Chart)                     II-120
    Table 21: World 10-Year Perspective for Hiring Administration
    Services by Geographic Region - Percentage Breakdown of
    Revenues for US, Canada, Europe, Asia and Rest of World for
    the Years 2003, 2008 and 2012 (includes corresponding
    Graph/Chart)                                      II-120

    Table 22: World Recent Past, Current and Future Analysis for
    Other Human Resource Outsourcing Services by Geographic Region
    - US, Canada, Europe, Asia and Rest of World Independently
    Analyzed by Annual Revenues in US$ Million for the Years 2000
    through 2010 (includes corresponding Graph/Chart)             II-121

    Table 23: World Long-term Projections for Other Human Resource
    Outsourcing Services by Geographic Region - US, Canada,
    Europe, Asia and Rest of World Independently Analyzed by
    Annual Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                     II-122

    Table 24: World 10-Year Perspective for Other Human Resource
    Outsourcing Services by Geographic Region - Percentage
    Breakdown of Revenues for US, Canada, Europe, Asia and Rest of
    World for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                           II-122


III. MARKET

 1. The United States                                     III-1
    A.Market Analysis                                   III-1
     Market Scenario in the US                               III-1
     HR BPO - Transforming the Future of HR Profession                  III-1
     Middle-Market Companies - Lethargic to Implement HCM                   III-1
     Small Businesses Prefer PEOs for HR Outsourcing                   III-1
     Ramping up Outsourcing Activities to Gain a Competitive Edge III-2
     Competitive Landscape                                   III-2
     Important Aspects of Competence                              III-2
     Consulting Community                                    III-3
      Aspects of Capability                              III-3
     Strategies of Outsourcing                              III-4
     HRO: Role of HR Manager                                   III-4
      Table 25: Major Outsourcing Activities in the US (includes
      corresponding Graph/Chart)                               III-5
     Service Launches                                    III-5
     Strategic Corporate Developments                             III-14
     Key Players                                      III-44
    B.Market Analytics                                  III-50
     Table 26: US Recent Past, Current and Future Analysis for
     Human Resource Outsourcing by Service Segment - Benefits
     Administration Services, Payroll Services, Education and
     Training Services, Recruitment and Staffing Services, Hiring
     Administration Services and Other Services Independently
     Analyzed by Annual Revenues in US$ Million for the Years
     2000 through 2010 (includes corresponding Graph/Chart)                 III-50

     Table 27: US Long-term Projections for Human Resource
     Outsourcing by Service Segment - Benefits Administration
     Services, Payroll Services, Education and Training Services,
     Recruitment and Staffing Services, Hiring Administration
     Services and Other Services Independently Analyzed by Annual
     Revenues in US$ Million for the Years 2011 through 2015
     (includes corresponding Graph/Chart)                      III-51

     Table 28: US 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-52

2. Canada                                           III-53
   A.Market Analysis                                   III-53
    Burgeoning HRO Market                                  III-53
    Business Outsourcing Services in Canada                      III-53
    Strategic Corporate Development                           III-53
   B.Market Analytics                                  III-54
    Table 29: Canadian Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)              III-54

    Table 30: Canadian Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                      III-55

    Table 31: Canadian 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-56

3. Europe                                         III-57
   A.Market Analysis                                 III-57
    Glimpse of European BPO Market                          III-57
     Market powered by HRO                               III-57
    HR Outsourcing: A Growing Market                         III-57
     HR Management Services Market in Western Europe                III-58
    Strategic Corporate Developments                        III-58
   B.Market Analytics                                III-59
    Table 32: European Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Geographic Region -
    France, Germany, Italy, UK and Rest of Europe Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)           III-59

    Table 33: European Long-term Projections for Human Resource
    Outsourcing by Geographic Region - France, Germany, Italy,
    UK and Rest of Europe Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                   III-60

    Table 34: European Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)             III-61

    Table 35: European Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                      III-62

    Table 36: European 10-Year Perspective for Human Resource
    Outsourcing by Geographic Region - Percentage Breakdown of
    Revenues for France, Germany, Italy, UK and Rest of Europe
    for the Years 2003, 2008 and 2012 (includes corresponding
    Graph/Chart)                                    III-62

    Table 37: European 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-63

3a. France                                          III-64
  A.Market Analysis                                    III-64
    Strategic Corporate Developments                          III-64
  B.Market Analytics                                   III-65
    Table 38: French Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)           III-65

    Table 39: French Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                      III-66

    Table 40: French 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-67

3b. Germany                                           III-68
  A.Market Analysis                                    III-68
    Strategic Corporate Developments                          III-68
  B.Market Analytics                                   III-69
    Table 41: German Recent Past, Current and Future Analysis
    for Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)           III-69
    Table 42: German Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                      III-70

    Table 43: German 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-71

3c. Italy                                           III-72
    Market Analysis                                     III-72
     Strategic Corporate Development                           III-72
     Table 44: Italian Recent Past, Current and Future Analysis
     for Human Resource Outsourcing by Service Segment - Benefits
     Administration Services, Payroll Services, Education and
     Training Services, Recruitment and Staffing Services, Hiring
     Administration Services and Other Services Independently
     Analyzed by Annual Revenues in US$ Million for the Years
     2000 through 2010 (includes corresponding Graph/Chart)           III-72

    Table 45: Italian Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                      III-73

    Table 46: Italian 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-74

3d. The United Kingdom                                     III-75
  A.Market Analysis                                    III-75
    Strategic Corporate Developments                           III-75
    Mercer -A Key Player                                III-79
  B.Market Analytics                                   III-79
    Table 47: UK Recent Past, Current and Future Analysis for
    Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)              III-79

    Table 48: UK Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services Independently Analyzed by Annual
    Revenues in US$ Million for the Years 2011 through 2015
    (includes corresponding Graph/Chart)                         III-80

    Table 49: UK 10-Year Perspective for Human Resource
    Outsourcing by Service Segment - Percentage Breakdown of
    Revenues for Benefits Administration Services, Payroll
    Services, Education and Training Services, Recruitment and
    Staffing Services, Hiring Administration Services and Other
    Services for the Years 2003, 2008 and 2012 (includes
    corresponding Graph/Chart)                             III-81

3e. Rest of Europe                                      III-82
  A.Market Analysis                                     III-82
    Strategic Corporate Developments                           III-82
    Key Players                                      III-85
  B.Market Analytics                                    III-86
    Table 50: Rest of Europe Recent Past, Current and Future
    Analysis for Human Resource Outsourcing by Service Segment -
    Benefits Administration Services, Payroll Services,
    Education and Training Services, Recruitment and Staffing
    Services, Hiring Administration Services and Other Services
    Independently Analyzed by Annual Revenues in US$ Million for
    the Years 2000 through 2010 (includes corresponding
    Graph/Chart)                                      III-86

    Table 51: Rest of Europe Long-term Projections for Human
    Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2011 through 2015 (includes corresponding Graph/Chart)                III-87

    Table 52: Rest of Europe 10-Year Perspective for Human
    Resource Outsourcing by Service Segment - Percentage
    Breakdown of Revenues for Benefits Administration Services,
    Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
    Services and Other Services for the Years 2003, 2008 and
    2012 (includes corresponding Graph/Chart)                III-88

4. Asia                                            III-89
   A.Market Analysis                                   III-89
    An Overview of HRO Market in Asia                           III-89
     India to Unearth Outsourcing Opportunities                   III-89
     Indian RPO Industry Holds Out Promise                        III-90
     Chinese Human Resources Outsourcing Market                       III-90
     Thai HR Outsourcing Market                              III-91
     Japanese BPO Market                                   III-91
    Strategic Corporate Developments                            III-91
    General Outsourcing Co, Ltd. (Thailand) - A Key Player            III-95
   B.Market Analytics                                   III-96
    Table 53: Asian Recent Past, Current and Future Analysis for
    Human Resource Outsourcing by Service Segment - Benefits
    Administration Services, Payroll Services, Education and
    Training Services, Recruitment and Staffing Services, Hiring
    Administration Services and Other Services Independently
    Analyzed by Annual Revenues in US$ Million for the Years
    2000 through 2010 (includes corresponding Graph/Chart)                III-96

    Table 54: Asian Long-term Projections for Human Resource
    Outsourcing by Service Segment - Benefits Administration
    Services, Payroll Services, Education and Training Services,
    Recruitment and Staffing Services, Hiring Administration
                  Services and Other Services Independently Analyzed by Annual
                  Revenues in US$ Million for the Years 2011 through 2015
                  (includes corresponding Graph/Chart)                   III-97

                  Table 55: Asian 10-Year Perspective for Human Resource
                  Outsourcing by Service Segment - Percentage Breakdown of
                  Revenues for Benefits Administration Services, Payroll
                  Services, Education and Training Services, Recruitment and
                  Staffing Services, Hiring Administration Services and Other
                  Services for the Years 2003, 2008 and 2012 (includes
                  corresponding Graph/Chart)                             III-98

              5. Rest of World                                      III-99
                 A.Market Analysis                                    III-99
                  Strategic Corporate Developments                           III-99
                 B.Market Analytics                                   III-100
                  Table 56: Rest of World Recent Past, Current and Future
                  Analysis for Human Resource Outsourcing by Service Segment -
                  Benefits Administration Services, Payroll Services,
                  Education and Training Services, Recruitment and Staffing
                  Services, Hiring Administration Services and Other Services
                  Independently Analyzed by Annual Revenues in US$ Million for
                  the Years 2000 through 2010 (includes corresponding
                  Graph/Chart)                                      III-100

                  Table 57: Rest of World Long-term Projections for Human
                  Resource Outsourcing by Service Segment - Benefits
                  Administration Services, Payroll Services, Education and
                  Training Services, Recruitment and Staffing Services, Hiring
                  Administration Services and Other Services Independently
                  Analyzed by Annual Revenues in US$ Million for the Years
                  2011 through 2015 (includes corresponding Graph/Chart)              III-101

                  Table 58: Rest of World 10-Year Perspective for Human
                  Resource Outsourcing by Service Segment - Percentage
                  Breakdown of Revenues for Benefits Administration Services,
                  Payroll Services, Education and Training Services,
                  Recruitment and Staffing Services, Hiring Administration
                  Services and Other Services for the Years 2003, 2008 and
                  2012 (includes corresponding Graph/Chart)                III-102


             IV. COMPETITIVE LANDSCAPE




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