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					                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Communication
Title: Anger Management

Course Description and Objectives . . .                                                       Sample Agenda                                    Comments . . .

When people are angry it‟s difficult to see the big picture and      Introductions                                                             “The point here is that, while my emotions are throbbing
make wise choices. Arriving at a fair, equitable solution to a       Ice Breaker                                                               with these fears, angers, and self-defensive urges, I am
conflict when one or more parties are coming from a position
                                                                     Definitions                                                               in no condition to have an open-minded, honest and loving
of anger is a high level skill. One key for managing anger is for
                                                                        Emotions/Anger                                                         discussion with you or anyone else. I will need …
the parties to recognize their “hot buttons” and learn how to
redirect their energy into creative, effective, rational problem
                                                                        Hot Buttons & Triggers                                                 emotional clearance and ventilation ... before I will be
solving.                                                                 Positive Energy                                                       ready for this discussion.” John Powell, Theologian
                                                                         Choices & Consequences
Ten to twenty-five participants will learn self-management               Conflict                                                              Because participants typically need several opportunities
skills in this one to three day course. They will explore                                                                                      to learn about and practice newly acquired skills, it is
choices and consequences. They will learn about                      Exploring Emotions/Anger                                                  recommended that three sessions be planned for this
consequences that expand or diminish relationships. Methods             Introduction/Lecturette                                                workshop. Clients will have multiple opportunities to use
for releasing participants‟ energy and transforming conflict            Factors that Create Hostility                                          the skills identified in the seminar and to get better
and anger into positive results will be taught.                         Behaviors that Result in Hostility                                     results. Progress will be discussed and additional skills
                                                                        Hot Buttons/Triggers                                                   to strengthen relationships in conflict situations will be
Objectives: Participants will . . .                                     Demonstration/Group Activity                                           practiced.
      Identify factors that determine if a conflict will
                                                                        Menu of Options/Debriefing
           result in hostility or creative problem solving
      Recognize why it‟s important to deal with emotions
           first
                                                                     Problem Solving
      Understand what happens when risk is high and                    Recognizing/Identifying Potential Problems
           trust is low                                                 Dealing with Emotions/Yours and Others
      Document their personal “hot buttons” (triggers)                 High Risk/Low Risk/Trust
      Learn techniques for responding to anger in others               Strategies for Maintaining Power During Conflict
      Practice strategies to maintain their power in                   Video/Demonstration/Group Activity
           conflict situations
      Develop a personal anger management plan                      Create A Plan For Success


Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        1
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Communication
Title: How To Say Almost Anything To Almost Anybody
                                                                                                 Sample Agenda
Course Description and Objectives . . .                                                                                                             Participants Said . . .
                                                                       I. Communication: The Process
This communications course is designed for any work group or                                                                                        I learned how to effectively get someone to do what you
                                                                                 Two Forms of Communication
mixed work groups in any industry. The ideal size for this                                                                                          want, change his/her behavior, without being
course is 10 to 25. The course is designed for one full day. It                  Understanding Body Language                                       confrontational.
can be a stand-alone course or a part of a four-day series on
effective communication. It is designed to enhance personal            II. Communication and You                                                    “If I could pick something I would have liked more of, it
and professional communication skills. Other courses in the                                                                                         would be to increase the role-play exercises because I
                                                                                 Self Awareness and Effective Communication
four-day series address win-win conflict management,                                                                                                found the immediate feedback and evaluation most
                                                                                 Basic Needs and Patterns of Communication
communicating across cultures, and planning and presenting                                                                                          beneficial.”
successful presentations.
                                                                       III. Tips and Tools for Effective Communication                              “I‟ve learned to pay closer attention to my tone and my
Objectives: Participants will . . .                                              Sending and Receiving Messages                                    body language.”
                                                                                 Giving Feedback
          Learn about verbal and non-verbal communication.                      Receiving Feedback                                                “The leader was very knowledgeable, poised, and
                                                                                 Communication Blockers                                            confident. She led a very informative workshop.”
          Learn steps anyone can take to communicate                            Responding to Criticism
           powerfully with clients and co-workers.                               How to Say Almost Anything to Almost Anybody                      “The facilitator‟s presentation was well-paced and easy
                                                                                 Short Course on Human Relations                                   to follow.”
          Examine ways to give and accept feedback and
           criticism.                                                                                                                               “I have benefited personally and professionally from
                                                                       IV. Resources
                                                                                                                                                    attending this seminar.”




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        2
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Communication
Title: Talking Loud and Saying Something: Increasing Communication Effectiveness
Course Description and Objectives                                                           Sample Agenda                                   Participants have said . . .

This half-day course is designed for 10 to 25 employees.                  I.          Introduction                                          “This was a very excellent presentation. It provided many
Rules for taking turns in conversation vary from one cultural                          Ice Breaker                                         examples of ways to control unpleasant conversations and
group to another. While some cultural groups may think it‟s                            Pre-Test                                            rephrase words when responding to someone.”
o.k. to ask personal questions of a person met for the first
time, other groups find it improper and intrusive. These are              II.         Communicative Tendencies of Four Groups of            “This was an excellent workshop. It was informative and
but two communicative tendencies that may be observed                                 Americans                                             extremely well presented.”
when people communicate. Participants will walk away with                              African Americans
an understanding of the many ways communication may vary.                              Hispanics                                           “Outstanding workshop. Good effective pointers which will be
Each will have some guidelines for improving communication.                            Asians                                              utilized back at my work place.”
All will benefit by improving his/her ability for                                      Anglo Saxon
communicating, both professionally and personally.                                                                                          “Excellent presentation. Information was well organized and
                                                                          III.        Effective Communication                               positive. The activities kept the fun in learning!”
                                                                                       Group Activity
Objectives: Participants will . . .
                                                                                       Phrases for Effective                               “Presenter was captivating. I highly recommend this class
          Understand the communicative tendencies of four                                  Communication                                   for every one. Do more of this workshop next year.”
           groups of Americans.                                                        Phrases to Avoid
          Learn phrases to avoid and phrases to consider                                                                                   “Overall, the presenter was knowledgeable, well prepared
           using to improve communication.                                IV.         Giving and Receiving Feedback                         and had a great technique for delivering the material.”
                                                                                             Receiving Feedback
          Learn guidelines for giving and receiving feedback.                               Giving Feedback

                                                                         IV.     Summary and Evaluation




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        3
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Communication
Title: Basic Telephone Skills Training

Course Description and Objectives                                                        Sample Class Outline

This course consists of five two-hour training sessions for 10 Session I – Welcome and Introductions                                        Session IV – Interpersonal Relations in The
to 25 participants. It is designed to help receptionists,            Communications Pre-Test                                               Workplace
secretaries, clerical workers and others who have the                Defining Effective Communications                                           Hierarchical and Lateral Systems
primary responsibility to answer telephones.                                 - Reflective Listening                                               Assertiveness Skills
                                                                             - I – Statements                                                     General Business (and Military when appropriate)
                                                                             - Communications Theory                                                   Etiquette
Objectives: Participants will . . .                                  Role Play: Listening Exercises                                              Customer Service - Part I
          Learn interactive customer service skills.                                                                                             Role Play: Workplace Scenarios – Interacting
                                                                    Session II: Types of Workplace Communications                                      With Customer/Clients/Co-Workers
          Demonstrate appropriate attitude.                              Technology and Workplace Communications
                                                                                     - Multiple Phone Lines                                 Session V – Customer Service – Part II
          Learn techniques to demonstrate the ability to                            - Voice Mail and Answering Machines                          Strategies for Improving Communications
           communicate in a courteous and professional                               - E-mail and The Internet                                    Review and Discussion
           manner.                                                        Telephone and Voice Mail Etiquette                                     Communications Post-Test
                                                                          Role Play: Telephone Skills-Demonstrating                              Evaluation
          Learn to use voice mail etiquette.                                   Courtesy and Professionalism

          Learn to use effective listening skills.                 Session III – It‟s All About Attitude
                                                                          Use of the Voice to Demonstrate Courtesy and
                                                                                Professionalism
                                                                          Non-Verbal Communication
                                                                          Review: Listening Habits
                                                                          Role Play: Telephone Skills



Topic: Communication
Title: Giving A Speech? How To Begin
Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        4
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!


Topic: Communication

Course Description and Objectives                                                         Sample One-Day Agenda                               Comments . . .

This course is a one-day introductory course, designed for 10              I. An Overview                                                     Speaking in public ranks as the greatest fear for Americans.
to 20 participants. Anyone who is a beginning speaker can                         Parts of a Speech                                          And while being a professional speaker may not be every
benefit. Participants will learn the parts of a speech and                        Types of Speeches                                          American‟s goal, people can learn how to appear professional
types of speeches. They will hear tips for analyzing the                                                                                      when they speak.
audience and researching their topic.                                      II. Analyzing The Audience
                                                                                  Demographics                                               This course will provide the basic knowledge that people can
Multi day courses are available and can include additional                        Attitudes                                                  use to be a positive and effective speaker. Workers will
work on organizing the speech, delivery skills, using aids in                     Current Events                                             benefit by learning effective techniques for preparing and
speeches, increasing interest and writing a speech.                               Interviews and Surveys                                     delivering a speech. In doing so, most will reduce their level
                                                                                  Observations                                               of stress and add a level of professionalism to their public
Objectives: Participants will . . .                                                                                                           speaking.
                                                                           III. Outlining A Speech
          Learn the parts and types of speeches.                                  The Basic Parts
                                                                                   Supportive Details
          Hear how to analyze demographics and other
           information about the audience.                                 IV. Selecting and Analyzing A Topic
                                                                                  The Purpose
          Learn the basic outline for a speech.                                  The Occasion
                                                                                  The Research
          Learn questions to ask when selecting and                              Mind Mapping
           analyzing a topic.
                                                                           V. Having Fun
          Experience techniques for making a speech fun.                         Facing Your Fears
                                                                                  Making It Fun
                                                                                  Practicing For Perfect




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        5
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Title: Present Like A Pro: Business Presentation Skills


Course Description and Objectives                                                    Sample One-Day Agenda                                  Comments . . .

This course is a one-day course. The ideal size group is 5 to             I.          Making The Connection                                 “Your workshop received many commendations through written
15. Anyone who presents can benefit. Participants will learn                         Know Your Audience                                    evaluations and verbally to the staff development coordinator.”
how to connect with, captivate and convince any audience                             Do Your Homework
that they are a presentational pro. This course is designed                          Use Current Events                                    “Feedback from the participants has been quite positive, and I hope
to help take the fear out of presenting and put fun in! Multi                        Manage The Difficult Participant                      you were able to hear first-hand some of the favorable comments.”
day courses are available and can include additional work on              II.         Organizing A Presentation
developing introductions, openings, closings and adding                                Select A Main Idea                                  “Those who attended commented that they received many
humor. Room set up and use of voice and space are other                                Add Supporting Details                              new ideas that were very practical, and applicable.”
areas that are covered in multi-day courses.                                           Keep It Clear
                                                                          III.        Engaging The Audience                                 “I appreciate how organized the presentation was and how
Objectives: Participants will . . .                                                  Five Ideas To Get Them Involved                       varied the activities were.”
                                                                          IV.         Making Learning Fun!
          Hear three strategies for connecting with an                              Add Sparkle To The Day                                “Your presentation was well organized, thoughtful, multi-
           audience.                                                                 Have Some Fun                                         model, and utilized active participation quite effectively. This
                                                                          V.          Polishing The Presentation                            was an outstanding example of effective instruction for
          Learn how to organize and polish a presentation.                          Fight the Fright                                      adults.”
                                                                                     Practice Makes Perfect
          Walk away with five ideas for engaging the                                Stage Right or Stage Presence                         “This session was so interesting I didn‟t‟ realize that hours
           audience.                                                                 Notes: To Use or Not to Use                           had passed so quickly.“
                                                                                     Voice: That‟s Not What I Meant!
          Experience techniques for making learning fun.

          Practice what they learn.




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        6
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!




                                                  Written
                                               Communication


Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        7
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!


Topic: Written Communication
Title: Basic Business/Military Writing
Course Description and Objectives                                                          Sample Agendas

This course will provide instruction and training in business       Day One                                                                 Day Three
(and military style when appropriate) writing and grammar.          Welcome and Introductions                                                           Punctuation – Exercises
Participants will learn fundamentals of grammar,                          Word Study                                                                   Review and Quiz on Basic Grammar, Punctuation
punctuation, and correct written communication. Sessions                  Constructing a Sentence: Basic Grammar and                                    Skills and Fundamental Mechanics
include lectures, writing practice, grammar drills, quizzes,                 Punctuation Skills                                                         Individualized Instruction Using
and interactive exercises. The training will take place for               Subject-Verb Agreement Exercises                                              Documents and Reports From the Work
two and a half hours daily, over a period of five days. This              Practice Drills and Individualized Instruction Using                          Environment
course is designed for a minimum of 5 participants and a                     Documents and Reports From the Work                            Day Four
maximum of 20. There is a heavy emphasis on individualized                   Environment                                                                Word Study
feedback throughout each session.                                                                                                                       Organizing Paragraphs: Introduction and
                                                                    Day Two                                                                              Exercises
Objectives - Participants will learn:
                                                                          Sentence Structure: Fundamental Mechanics (and                               Business (and Military) Writing Styles
      Basic grammar and punctuation skills needed in
                                                                            Military Style)                                                             Practice Drills
           business (military) writing.
                                                                          Run-On Sentences - Exercises
                                                                          Faulty Parallelism – Exercises                                   Day Five
          Fundamental mechanics of sentence construction.
                                                                          Practice Drills and Individualized Instruction Using                         Business Letters
                                                                            Documents and Reports From the Work                                         Proofreading
          To locate and correct simple constructions found
                                                                            Environment                                                                 Resources for The Writer
           in documents and reports from the work
           environment.




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        8
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Written Communication
Title: Advanced Business/Military Writing
Course Description and Objectives                                                          Sample Agendas

This course for 5 to 15 workers will provide training in            Day One                                                                 Day Three Continued
business (and military style when appropriate) writing.                        Word Study                                                        Form Letters
Participants will review the fundamentals of grammar,                          Beginning the Writing Process                                     Advanced Grammar Review-Punctuation
punctuation, and correct written communication.                                       - Prewriting
Participants will learn how to organize ideas into short                              - Outlining                                           Day Four
essays or reports. They will learn to understand and use                       Advanced Grammar Review                                           Word Study
metaphors and idioms effectively. They will write business                     Sentence Structure Mechanics                                      Developing the Writing Process
communications in both traditional and electronic formats.                     In-Class Writing Practice                                            -Organizing the Draft
Sessions include short lectures, writing practice, grammar                                                                                           -Transitions
drills, quizzes, and interactive exercises. The training will       Day Two                                                                          -Conclusions
take place for two and a half hours daily, over a period of five               Word Study                                                           -Revisions
days. There is a heavy emphasis on individualized feedback                     How To Organize Ideas                                             Writing Short Reports
throughout each session.                                                       Writing Exposition                                                   -Progress and Activity Reports
                                                                               Advanced Grammar Review-Subject Verb                                 -Minutes of Meetings
Objectives:                                                                                                                                          -Summaries
                                                                                Agreement
      Participants will learn the mechanics of writing                                                                                           In-Class Writing Practice
                                                                               In-Class Writing Practice
            sentences, letters, reports and other documents
            for business/military.                                                                                                          Day Five
                                                                    Day Three                                                                           Word Study
          Participants will learn clarity and style in business               Word Study                                                              Writing Short Reports
           (military) writing.                                                 Military and Business Writing Styles                                    Proofreading and Revision
                                                                               Business Letters: Writing for Clarity                                   Review
                                                                                -Memorandums and Electronic Mail                                        Evaluation
                                                                                -Order Letters and Adjustment Letters
                                                                                -Inquiry Letters and Responses




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        9
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                                Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                    P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                       We Make Learning Fun!


Topic: Written Communication
Title: Professional Business Writing
Course Description and Objectives                                                           Sample Agenda

This course will provide essential business writing                           Welcome and Introductions                                                  Getting Started
instruction and training in for the professional career                                                                                                        - A Good Opening
person. Participants will learn time saving techniques,                       Common Business Writing Problems                                                - Paragraph Development
organizing tips and writing skills in this one-day course.                                                                                                     - The Closing
Sessions include lectures, writing practice, grammar drills,                         -     Clarifying Your Intent                                         Practice Drills and Feedback
quizzes, and interactive exercises. This course is designed
for a minimum of 5 participants and a maximum of 15. There                           -     How To Stay Focused On Your Reader                             Writing for Every Occasion
is a heavy emphasis on pre-writing and writing business-                                                                                                        - Writing A Business Letter
                                                                                     -     Removing Negative Language
related documents.                                                                                                                                              - Writing A Sales Letter
                                                                                     -     Using Unnecessary words                                              - Writing A Memo
Objectives - Participants will learn:
                                                                                     -     Using An Active Voice                                                - Writing A Report or Proposal
                                                                                                                                                                - Sending Bad News
          The use of mind mapping as a technique for                                      Removing Cliché‟s, Jargon and
                                                                                     -                                                                          - Writing References, Commendations
           putting ideas on paper quickly.                                                 Excess Verbiage                                                            and Recommendations
          A no-nonsense approach for getting to the bottom
                                                                              Group Practice Drills and Individualized Instruction                             - Saying Thank You
           line with your ideas.
          How to fix common problems in writing.
                                                                              Pre-Writing                                                                Techniques for Editing and Proofreading
          Clarity on how to accomplish your intent: to
                                                                                   - The Functions of Business Writing                                          - Tips for Reviewing A Draft
           inform, persuade, praise, educate, etc.
                                                                                   - Researching a Topic
                                                                                   - Tips for Understanding the Reader                                    Resources for Writers
                                                                                   - Overcoming Writer‟s Block
                                                                                   - Mind Mapping




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                        10
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Topic: Managing Diversity
Title: Understanding Culture
Course Description and Objectives                                                           Sample Agenda                                   Comments . . .

This one-day course is designed to assist employees to              Part I – Introduction to Culture in America                             The workplace in America has changed and will continue to
improve cultural understanding and deal effectively with co-                                                                                do so throughout the 21st century. Equally as important to
workers from diverse backgrounds. This session is for 10 to                   Explore the Basic Elements of Culture                        having the technical skills to participate in and manage
25 workers. Opportunities for self-assessment and learning                     - Group Activity                                             change, will be having skills to understand the diverse
about others are included. Participants hear lecturettes,                     What Do I Know About My Culture and That of                  workforce and clients with whom we will work. This
participate in fun activities and engage in discussions with                   Others?                                                      introductory course is designed to help build the
the trainer and one another.                                                   - Self-Assessment                                            multicultural understanding and skills needed by all to
                                                                              How Culture is Communicated                                  navigate the cultural aspects of our work.
Objectives: Participants will . . .                                            - Activity
                                                                              A Look at Patterns of Cultural Difference
          Explore own and other‟s culture.                                   Assessing Our Values and Priorities
                                                                               - Think-Pair-Share Activity
          Examine patterns of cultural differences.
                                                                    Part II – Corporate Culture
          Be knowledgeable of varied cultural perspectives.
                                                                              Key Elements
          Explore elements of corporate culture and its                      Patterns of Behavior
           impact on diverse workers.                                          - Lecturette and Activity
                                                                              Video/Case Study




Topic: Managing Diversity

Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                      11
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Title: Prejudice: What It Is and How It Affects Us
Course Description and Objectives                                                           Sample Agenda                                   Comments . . .

This one-day course is designed to assist employees to              Part I – Overview of Terms                                              Exploring and changing our beliefs are steps one can take
understand prejudice, what it is and how it affects all of us.            Prejudice                                                        toward closing the divide between various cultural and ethnic
This session is for 10 to 25 employees. Participants will                 Stereotype                                                       groups of Americans. This process must begin with
assess what they know about prejudice. They learn how                     Racism                                                           knowledge and understanding. By helping people learn where
people become prejudiced and ways prejudice is expressed.                 Discrimination                                                   they are and how they got there, the work can begin for
The impact of prejudice on various aspects of the world of                                                                                  moving beyond our current state of awareness. Each person
work is explored. Participants hear lecturettes and engage          Part II – How Prejudice Occurs                                          is growing. Providing structured experiences can help
in exercises and discussions with the trainer and one                      Sources of Beliefs and Attitudes                                people grow to a new level of understanding. By offering
another.                                                                   The Role of Institutions                                        suggestions for moving beyond prejudice, people will have
                                                                           Ethnocentrism                                                   tools for making a change that can create a more inviting
Objectives: Participants will . . .                                                                                                         work place and more productive work force.
                                                                    Part III - Forming An Identity
          Learn what prejudice is.                                        Our Ethnic Identity and How We Form One

          Hear how prejudice affects us.                           Part IV – Prejudice and How It‟s Evidenced
                                                                           Characteristics We See In A Prejudiced Person
          Assess their knowledge about prejudice.                         How Discrimination Occurs
                                                                           Reinforcing Prejudice
          Explore the difference between prejudice, racism,
           discrimination, and stereotyping.                        Part V – The Impact of Prejudice
                                                                          On Individuals
          Examine the impact of prejudice on the world of                In The Workplace
           work.
                                                                    Part VI – Moving Beyond Prejudice
                                                                          Steps For Moving Past Prejudice



Topic: Managing Diversity

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Title: The Many Faces of Islam
Course Description and Objectives                                                           Sample Agenda                                   Comments . . .

This introductory half-day course is designed to assist             Part I – Overview                                                       The world as Americans knew it has changed and will
employees to improve cultural understanding and deal                                                                                        continue to do so throughout the 21st century. Changes that
effectively with clients and co-workers from diverse                          Explore the Tenets of Islamic Practice                       occur in other parts of the world are now prone to impact
backgrounds. This session is for 10 to 25 employees.                      -    Introduction to the Qur‟an                                   the life of Americans, both in the workplace and else where.
Participants will explore what is Islam and who are the                   -    The Five Pillars of Islam                                    It is important for Americans to have information and
Muslims. The presence of Muslims around the world is                                                                                        knowledge about these changes. It is also important to
addressed. Participants take a look at current events as                      The Concept of Jihad                                         examine the impact of world events on our day-to-day
they relate to Muslims, Americans and others in the world.                -    Defining and Examining the “Struggle”                        operations and relations with clients and co-workers who
Participants hear lecturettes and engage in discussions with                                                                                represent perspectives and practices different from our
the trainer and one another.                                                  Cultural and Traditional Practices                           own. This introductory course is designed to help build the
                                                                          -    Patterns of Cultural and Ethnic Difference:                  multicultural understanding and skills needed by all to
Objectives: Participants will . . .                                            Internal and External                                        navigate the cultural aspects of our work and work
                                                                          -    Cultural Patterns that Divide                                environment.
          Have an overview of the basic tenets of Islamic                -    Cultural Patterns That Unite
           practice.
                                                                    Part II – Current Events Through A
          Examine how cultural and traditional practices                     Multi-Cultural Lens
           can divide and unite.                                          - In America
                                                                          - In Muslim Countries
          Understand the concept of Jihad.                               - In Other Parts of the World

          Explore differences in cultural assumptions.




Topic: Leadership Development


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Title: The ABC’s of Customer Service

Course Description and Objectives                                                             Sample Agenda
                                                                       Day 1                                                                   Day 2
This two-day course is designed for up to 25 professional and
support staff that have frequent contact with internal and             Introduction to Customer Service                                        Customer Service As a Quality Service and Support for
external customers. The focus is on creating a high quality of                    Group Activity                                               Organizational Excellence Cont‟d.
service performance that can be consistently delivered.                           Just the Facts: A Review of Current Literature                          Common Stumbling Blocks to Quality Service
                                                                                 on Customer Service                                                      Dealing with Difficult People
Objectives:                                                                       Facilitated Dialogue                                                    Making a Recovery
                                                                                                                                                          Video or Group Activity
             Participants will understand the difference              Exploring Our Customers
              between internal and external customers                             Definitions                                                  Creating An Atmosphere of Quality Service: Motivating Others
             Participants will identify their internal and external              Activity                                                               Success Comes in Cans
              customers                                                           Internal Customers                                                     Leading by Example
             Participants will understand the impact of quality                  External Customers                                                     Recognizing & Rewarding Success
              customer service on agency success
             Participants will know current recommendations           Customer Service As a Quality Service and Support for                   Creating A Personal Plan for Excellence
              for delivering quality customer service                  Organizational Excellence
             Participants will learn skills for handling stressful               The Impact of Customer Service on Business
              situations                                                        Success
             Participants will be able to anticipate customer‟s                  Defining & Meeting Customer Expectations
              needs
             Participants will learn steps for responding to
              customer concerns



Topic: Leadership Development
Title: Sexual Harassment
                                                                                            Sample Agenda                                   Comments . . .
Course Description and Objectives

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                                                                                                                                            Companies that are proactive and supportive of building
This one-day course is designed for 10 to 25 participants. A        Part I – Introduction to Harassment                                     environments where people feel valued, recognize the need
review of definitions and an introductory review of federal                   Icebreaker                                                   to provide ongoing training for their employees about
laws and EEOC Guidelines are provided. Examples and                           What Are The Facts?                                          harassment of all types and sexual harassment in particular.
degrees of behaviors that constitute sexual harassment are                    Definitions                                                  Providing on-going training helps to establish a standard for
examined and discussed. Participants explore why sexual                       Federal Laws                                                 creating safe environments for workers. It helps to make
harassment is an issue and the costs to companies. All will                   EEOC Guidelines                                              the company‟s sexual harassment policy a living document.
learn steps supervisors and managers must take to                             Impact and Costs                                             Because workers feel more protected and empowered, they
investigate and respond to complaints. Lecturettes,                                                                                         tend to be more productive. The company is provided with
discussion, visual aides and small group activities are all         Part II – How Do I Know?                                                legal protection, as well.
part of the delivery. The course is useful to all employees.
                                                                              Examples of Behavior
Objectives:                                                                   Degrees of Behavior
      Participants will understand federal laws                              Vulgarity
            prohibiting sexual harassment.                                    A Simple Test
                                                                              How To Decide
          Participants will understand the impact of sexual                  Reasonable Person Standard
           harassment.
                                                                    Part III – Employee, Employer Rights and
          Participants will be able to identify behaviors and                 Responsibilities
           degrees of behaviors that are offensive.
                                                                              Hostile Environment
          Participants will learn steps for reporting and                    Reporting and Not Reporting
           handling complaints.                                               Responding To Complaints
                                                                              Sexual Harassment Policy




Topic: Leadership Development
Title: Leadership – Going To The Next Level
                                                                                        Sample Daily Agendas


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                                                                                                                                            Day Five – Performance Issues
Course Description and Objectives                                   Day One – Leadership Vs. Management                                            Goals and Standards
                                                                          Definitions                                                             Performance Factors
This course is designed for beginning and aspiring leaders or             Skills                                                                  Improving Productivity and Quality
current leaders with skill deficiencies. This is a five-day               Tools                                                                   Feedback, Praise, Reprimand and Follow-up
course for 10 to 25 participants.                                         Current Perspectives
                                                                                                                                            The delivery of this course will include lecturettes, group
This course will emphasize that there is not one best style of      Day Two – Understanding Human Behavior: Directing,                      discussion, and role-playing. Participants will have many
leadership. Successful leaders are those who can adapt              Controlling, Changing                                                   opportunities to interact with the presenters and with one
their behavior to meet the demands of each unique situation.              Individual Behaviors                                             another. The content presented will be based on current
                                                                          Group Behaviors                                                  research and literature.
Objectives:                                                               Organizations
                                                                                                                                            Because of the paramount importance of communication in
             Participants will gain skill in understanding,        Day Three – Motivating Others                                           effective leadership, it is strongly recommended that a
              predicting and directing others.                      See attached course description entitled, Motivation Skills             course in communication be partnered with this course.
                                                                    for Supervisors, Managers and Team Leaders
             Participants will be able to conduct a performance
              review.                                            Day Four – Situational Leadership
                                                                       Definitions
             Participants will understand how to coach and            Styles, Tasks, and Change
              mentor others as a tool for performance                  Understanding and Using Power
              management.                                              Gender and Diversity Issues

             Participants will learn how to use observation and
              delegation as tools for decision-making and
              empowerment.




Topic: Leadership Development
Title: Project Management/Special Event Management



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Course Description and Objectives . . .                                                     Sample Agenda                                   What Others Have Said . . .

Each year agencies and organizations sponsor special events         Setting The Stage                                                       “I was very pleased with this presentation and would be very
that support and promote their established goals and                       Purpose                                                         comfortable recommending you to my colleagues and to our
priorities. Typically, workers with little or no training in               Icebreaker                                                      HR department for future consulting work.”
event management are assigned to plan, organize and                                                                                                                  Kathy, Manager
implement these events. This course is designed for the             Part I – Introduction
employee(s) charged with the primary responsibilities for                 Definitions                                                      “I‟m more focused now.”
creating these events.                                                    Lecturette                                                                     Karl, Organizational Specialist
                                                                          Group Activity
This course can be delivered in one day or modified for a half                                                                              “One thing of interest that I heard today is that it is
day. It is an introduction to the basic roles of the event          Part II – Roles of the Event Manager                                    imperative for the team members to individually look at each
manager and the five components of event management. It                    Primary Roles                                                   other‟s strengths and align his/her contributions to the
can be part of a three-day series on project management or                 Secondary Roles                                                 project based on this analysis.”
a stand-alone course. The ideal size for this course is                    Delegation                                                                   James, Organizational Specialist
10 to 20. Whatever the decision on how much training is                    Group Activity
provided, this course is a must for those charged with                                                                                      “ I heard that attitude is critical to the level of your success!
pulling off a successful occasion. Participants can expect to       Part III – Five Major Components of Managing an Event                   I believe that strongly and it was confirmed for me!”
hear lecturettes, participate in group exercises, and work                 Lecturettes and Activities                                                              Linda, Manager
with a partner to explore topics presented during the
course.                                                             Part IV - Stepping Stones for Effective Project Management
                                                                           Lecturettes and Activities
Objectives: Participants will . . .
      Understand the basic tasks and steps required to
           manage an event.
      Learn the many roles a manager of events must
           assume and a process for delegating.



Topic: Leadership Development


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Title: Motivation Skills For Supervisors, Managers and Team Leaders
Topic: Leadership Development

Course Description and Objectives                                                          Sample Agendas

                                                                    Day One                                                                 Day Two (One-Half Day)
This course provides opportunities for 10 to 25 participants
to learn about theories of motivation and strategies that
managers, supervisors and team leaders can use to                   Part I – Overview                                                       Theme: Failing To Plan Is A Plan To Fail
motivate employees. Using a self-assessment tool, each will               Introductions and Icebreaker
                                                                          Review of Course Objectives                                      Part I – Case Studies
uncover his/her management style and develop a plan to use
motivational techniques. This session is designed for one                 Definitions
and one-half days of training. Participants will hear                     Theories of Motivation                                           Part II – Create an Action Plan for Success
lecturettes and participate in small and large group                      Self Assessment of Personal Management and
activities.                                                                    Motivation Style

                                                                    Part II – Putting Theories Into Practice
Objectives: Participants will . . .                                        Catch‟em Doing Good!
                                                                                - Ideas for Rewarding Employees
          Understand various theories of motivation.
                                                                           Motivation by Inspiration
          Learn about their personal styles of motivating                      - Famous Quotes Activity
           and managing.                                                   Man Cannot Live By Bread Alone
          Recognize the importance of motivation in                            - Money As Motivation
           situations where direct control is missing.                          - Techniques for Motivation in the
                                                                                  Absence of Direct Control
          Identify the sources of motivation within their                     - Sources for Workforce Motivation
           work place.
          Learn appropriate techniques to stimulate                Part III – Commanders Command, Managers Motivate
           motivation.                                                     Ten Tips on Motivation from Generals Patton and
                                                                                Eisenhower
                                                                           Managerial Tools for Motivating



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Title: Nuts and Bolts of Data Driven Planning
                                                                                           Sample Agendas
Course Description and Objectives
                                                                    Day One                                                                 Day Three
This course is designed for those in leadership positions,          Part I. Introduction and Rationale                                      Part I: Writing Goals and Objectives
administrative trainees, team leaders, internal consultants                The Issues                                                             Definitions
and trainers. It will accommodate a minimum of 10 and a                    The Vision and Mission of the Department and                           Determining Priorities and Probable Causes
maximum of 25 participants per session. This five-day                           Agency                                                             Writing Goals and Objectives
course will assist workers from a variety of job groups to                 Defining Data Driven Planning                                   Part II: Putting A Plan on Paper
give direction and purpose to their work. They will have a                 A Review of the Literature                                             Steps to Develop the Plan
clear vision of what is to be accomplished. Workers will            Part II. Organizing for the Planning Process                                   Writing a Sequence of Activities
learn to develop priorities, select activities to support the              Communicating with the Workforce                                       Building a Time Line
priorities and set standards for meeting the priorities.                   Forming a Planning Committee                                           Clarifying Talent, Roles and Responsibilities
                                                                           Defining Roles and Responsibilities
                                                                           Training the Team                                               Day Four
Objectives: Participants will:
                                                                           The Planning Cycle                                              Part I: Building in Benchmarks
                                                                                                                                                    Establishing Standards for Success
          Learn how to use data to drive planning, establish                                                                                       Building a Time Line
                                                                    Day Two
           priorities and goals, and make decisions.                                                                                        Part II: Putting the Plan Into Action
          Have a formal structure for working with other           Part I: Organizing and Examining Data for
                                                                                                                                                    Steps and Guidelines
           leaders and line employees to improve quality.                    Planning
          Have a clear understanding of the ingredients of a              Gathering the Data                                              Day Five
           strategic plan.                                                 Internal Data Collection                                        Part I: Monitoring, Evaluating and
          Learn how to write measurable objectives and to                 Examining and Analyzing Data                                            Revising the Plan
           establish benchmarks.                                           External Data Collection                                                Monitoring Strategies
                                                                           Developing a Profile                                                    Evaluation Techniques
                                                                                      - Demographics                                        Part II: Sharing the Results
                                                                                      - Participation, Satisfaction or Supply                       Internal and External Sharing
                                                                                           Rates
                                                                    Part II: Having a Vision and Mission
                                                                           Developing the Statement

           Topic: Leadership Development

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           Title: From Chaos To Order!

           Course Description and Objectives                                                   Sample Course Content                               Comments . . .

           This three-hour course prepares 5 to 20 participants to           Introduction to Organizing                                                         Most people spend at least thirty minutes a
           organize their time, loose paper, files, work surface areas              Organizing Survey                                                           day looking for things.
           and resources. Participants will learn proven techniques                 Thoughts on Being Organized                                                Most workers print an average of thirty-
           to reorganize and maintain their workloads for greater                   Clutter Causes Chaos                                                        two pages a day from the Internet.
           productivity and less stress. Everyone from senior                       Why Can‟t I Get Organized?
                                                                                                                                                                Almost two trillion pieces of paper are
           managers to support staff can benefit from this course.                  What‟s In It For Me?
                                                                                                                                                                 generated in American offices each year.
                                                                                    Disorganization Causes Lost Time
           Objectives: Participants will learn:                                     What‟s Your Time Worth?
                                                                             Time                                                                  These facts are just three reasons why workers will
                     How to increase profitability.                                Organizing Your Time                                          benefit from information and assistance on how to
                     Improve effectiveness and efficiency.                         Time Tips                                                     organize their time, space and computers. Today‟s
                     Insure security of proprietary information.            Fundamentals                                                          workforce is expected to do more with less. Shorter
                     Work in a focused, clutter-free environment.                  The Fundamentals of Organizing                                deadlines, competing priorities, endless meetings,
                     Decrease stress and frustration.                              How Do I Do It?                                               interruptions and ever-higher quality expectations
                                                                             Files                                                                 are just some of today‟s time challenges. The
           Each participant will develop a resource tool from the                   File Audit                                                    courses on managing time and organizing are
           course workbook. There will be open discussion and idea                  Organizing Files                                              designed to help workers work smarter, not harder.
           exchanges. Group activities, examples and “how to”                       Filing Tips
           stories will all be a part of this course.                        Paper
                                                                                    Organizing Loose Paper
           * Following this course, personal consulting and hands-on                Processing Paperwork
           coaching at individual workstations is available at an            Maintaining
           hourly rate.                                                             Organizing Small Supplies
                                                                                    Maintaining The New Office




           Topic: Leadership Development

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           Title: Time To Conquer Chaos!

           Course Description and Objectives                                                   Sample Agenda Content                               Comments from Participants . . .

           Time to Conquer Chaos! is a course for 5 to 20 workers                  1.    Developing a “Can Do” Attitude                            “One thing of interest that I heard today was, „If it‟s not on
           designed to help people make better choices and develop                 2.    Establishing Clear Goals                                  the schedule, it doesn‟t get done.‟”
           better habits to gain control of their daily activities and             3.    Knowing What to Do By Prioritizing
           use time more effectively. Participants will discover 12                4.    Analyzing Time Use                                        “The workshop was excellent. It showed me how to
           ways to accomplish more and enjoy work and life more                    5.    Mastering Planning for Effectiveness                      better plan my time”
           every day. Featured will be the, Time Mastery Profile, a                6.    Knowing When to Do Things By Scheduling
           self-assessment tool that can help one identify habits and              7.    Controlling Interruptions                                 “All of the information given was helpful. I especially
           behaviors that help or hinder time management. This is a                8.    Improving Meeting Effectiveness                           appreciated the quotes and examples.”
           full day course that can be presented in one day or two                 9.    Mastering Paperwork
           half-days. Individual and group activities will be a part of            10.   Increasing Delegation Strategies                          “One thing of interest I heard today was how attitude is
           this course.                                                            11.   Conquering Procrastination                                critical to the level of success.”
                                                                                   12.   Developing Time Teamwork
           Objectives: Participants will learn how to:

                     Define old habits they want to change or
                      eliminate.
                     Define new habits they want to develop.
                     Develop an action plan for success.
                     Identify people that they will ask to help them
                      master new habits.




Topic: Leadership Development

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Title: Calming Computer Chaos!

Course Description and Objectives                                                             Sample Agenda                                    Comments From Participants . . .

This two-hour course for 5-20 workers prepares                       How Organized Are Your Computer Files?                                    “The workshop was excellent. I‟m more comfortable
participants to organize computer files. Techniques for                   Organizing Survey                                                   moving and creating files.”
analyzing existing computer files, developing a plan for better
organization and implementing a plan for success will be             What‟s Your Time Worth?
shared. Participants will learn how to create folders, move               Study Results                                                       “The workshop was well organized and presented.”
files, search and find files, and create shortcuts using                  Discussion
Microsoft Explorer. Participants will walk away with a
resource tool developed during the course using the                  The Fundamentals of Organizing
                                                                                                                                               “Very helpful! The workbook was easy to follow and will
accompanying workbook. Each will have a plan to get started                Analyze
                                                                           Strategize                                                         be a good resource.”
with organizing files. Discussion and hands-on
demonstrations will help everyone achieve these objectives.                Wrap Your Files

Objectives: Participants will learn how to:                          Fundamentals in Action                                                    “Good ideas on organizing files. Learning how to
                                                                           Creating Folders                                                   categorize was most valuable.”
          Name files so that they are easier to find.                     Renaming Files
          Use folders and sub-files more efficiently.                     Moving Files and Folders
          Gain control over e-mail.                                       Using Search and Find
          Free up space on the hard drive.                                Creating Shortcuts




Topic: Mentoring
Title: Orientation for New Mentors and Mentees

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Course Description and Objectives                                                    Sample Agenda for Mentors                                                 Sample Agenda for Mentees

This one-half day course is designed as an introduction to          Part I –Introduction                                                    Part I – Introduction
mentoring for 10 – 25 employees who are mentors or
mentees. The purpose of this course is to explain the nuts                    Icebreaker                                                               Icebreaker
and bolts of the process of mentoring. It provides the                        History, Definition and Program Goals                                    History, Definition and Program Goals
participants with personal and professional skills that                       Benefits for . . .                                                       Elements of Mentoring
ensure the success of the individual and the quality of the                    Mentors                                                                  Benefits for . . .
program. In each course, participants hear lecturettes,                        Mentees                                                                   Mentors
participate in fun activities and engage in discussions with                   Organization                                                              Mentees
the trainer and one another. Many activities provide workers                  Characteristics, Skills and Qualities Sought in                           Organization
with opportunities to practice skills and techniques                           Mentors                                                                     - Fun Activity
presented.                                                                                                                                              Roles and Responsibilities
                                                                    Part II – The Process                                                                  - Group Activity
Objectives: Participants will . . .
                                                                              Roles of Mentors                                             Part II – Building Skills for Success
          Learn the types and benefits of mentoring                          Stages of Mentoring
           programs.                                                          Pitfalls to Avoid                                                        Typical Program Goals and Objectives
                                                                              Communicating Effectively                                                Establishing Personal Priorities, Goals and
          Examine the stages of mentoring.                                   Getting Started                                                           Benchmarks
                                                                              Strategies for Maintaining Engagement                                    Effective Communication
          Understand the roles and expectations of mentors                                                                                                   - Group Activity
           and mentees.                                                                                                                                 Getting Started
                                                                                                                                                               - Group Activity
          Examine strategies for building trust and
           maintaining engagement.




Topic: Mentoring
Title: Developing the Relationship

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Course Description and Objectives                                                    Sample Agenda for Mentors                                                 Sample Agenda for Mentees

This one-half day course is designed as for                         Part I – Assessing Where We Are                                         Part I – Assessing Where We Are
10 – 25 employees who are mentors or mentees. The
purpose of this course is to assist the mentors and mentees                   Sharing Our Experiences                                             Sharing Our Experience
to feel empowered and maintain engagement. By assessing                        - Individual and Partnering Activity                                Evaluate Where We Are
personal working styles, appraising performance and                           Evaluate Where We Are                                             - Self Assessment
reviewing expectations, participants further dissect the                       - Self-Assessment                                                   Debrief
process of mentoring while strengthening their skills.
Participants hear lecturettes, participate in fun activities        Part II – Acquiring New Skills                                          Part II – Building Skills for Success
and engage in discussions with the trainer and one another.
Many activities provide opportunities to practice skills and                  Effective Communication                                             Effective Communication
techniques presented.                                                     -    Communication Blockers                                             - Communication Blockers
                                                                          -    Using Questioning Effectively                                      - Listening and Receiving Feedback
Objectives: Participants will . . .                                       -    Basic Coaching                                                     - Sharing and Giving Feedback
                                                                              Signals of Problems Activity                                       - Personal Goal for Improving Communication Skills
          Assess personal working styles.                                    Putting A Positive Spin on Helping                                 -
          Examine current performance and competencies.                  -    Five Ways to Help Mentees                                    Part III – Planning for Success
          Learn new skills for effective communication.
          Create an action plan to further develop the             Part III – Planning for Success                                                     Create a Plan for Success
           mentoring relationship.
                                                                              Review Expectations and Goals
                                                                          -    Group Activity
                                                                              Create An Action Plan for Success




Topic: Mentoring
Title: Overcoming Challenges

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                                                                                                                                                               Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                   P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                      We Make Learning Fun!




Course Description and Objectives
                                                                                            Sample Agenda                                    Comments . . .
This one-day course is designed to assist mentors and
mentees who are experiencing challenges. This session is            Part I – Enhancing Communication                                         There are many issues that can present as barriers to
for 10 to 25 participants. Issues such as communicating                      Opportunities                                                   success in mentoring relationships. A few have been
across cultures, respecting varied values and priorities, and                                                                                covered in this description and agenda. There are others
improving negative behaviors are some of the areas that can                   Explore the Elements of Culture                               that are not mentioned; such as gender issues, competition,
be addressed in this course. Participants hear lecturettes,                    - Group Activity                                              organizational structure, language differences, health issues
participate in fun activities and engage in discussions with                  Explore the Communicative Tendencies of Different             and more. This course will be tailored to meet the unique
the trainer and one another. Many activities provide                           Groups of Americans                                           needs of each mentoring program.
opportunities to practice skills and techniques presented.                     - Lecturette
                                                                              Remove Barriers to Communicating Across
Objectives: Participants will . . .                                            Cultures
                                                                               - Activity
          Explore elements of cultural differences in                        Assessing Values and Priorities
           communication                                                       - Activity
          Hear techniques for better cross-cultural
           communication.                                           Part II – Alternatives to Negative Behaviors
          Learn how to assess values and share values.
          Examine alternatives to negative behaviors.                        Advising
                                                                               - Lecturette and Activity
                                                                              Criticizing
                                                                               - Lecturette and Activity
                                                                              Rescuing
                                                                          -    Lecturette and Activity




Topic: Team Building
Title: What’s Really Expected of Me On This Team? How To Be A Team Player

Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                       25
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!




Course Description and Objectives
                                                                                            Sample Agenda                                   Comments
This one-day course is designed for 10 – 25 employees who
are team members or team leaders. It can be tailored for            Part I – Introduction                                                   This workshop builds the technical competencies needed by
any work group or combination of work groups. The purpose                                                                                   workers who perform within groups either for a specific
of the course is to build technical teaming skills. Interactive               Icebreaker                                                   project or to conduct the major tasks assigned. It is
techniques will be used as participants hear lecturettes and                  Types of Teams                                               recommended that this course be coupled with one on
participate in discussions with the trainer and other                         Phases of Team Development                                   communication, since that is the life-blood of any team‟s
participants. They will also participate in small group                       Establishing Ground Rules and Techniques for                 work.
activities.                                                                    Sticking to Them

Objectives: Participants will . . .                                 Part II – Clarifying Roles and Expectations

     -     Learn the types of teams and the phases of team                    Various Roles Team Members Play
           development.                                                       Responsibilities of Team Members
                                                                              Group Activities
     -     Understand various roles and responsibilities that
           can be assumed by team members.
                                                                    Part III – Getting Started
     -     Establish ground rules and techniques for sticking
           to them.                                                           Factors to Consider
                                                                              Organizing for Success
     -     Learn a technique to identify values within a team.                Video/Discussion or Case Study

     -     Learn tips for getting teams started.




Topic: Team Building


Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                      26
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Title: Everyone Has Something to Say-Effective Communication for Teams
                                                                                            Sample Agenda
Course Description and Objectives
                                                                    Part I – Introduction to Communication                                  Comments
This one-day course is designed for 10 – 25 employees who
are team members or team leaders. It can be tailored for                      Icebreaker                                                   This workshop builds communicative competencies needed
any work group or combination of work groups. The purpose                     Introduction to Verbal and Non-Verbal                        by workers who perform within groups either for a specific
of the course is to improve communication skills within                        Communication                                                project or to conduct the major tasks assigned. It is also a
teams. Interactive techniques will be used as participants                    Listening Skills                                             useful training session for those who run meetings and who
hear lecturettes and participate in discussions with the                      Giving and Receiving Feedback                                participate in meetings, frequently and would like to make
trainer and other participants. Participants will have many                   Styles of Communication                                      them more effective.
opportunities to practice communication techniques through
fun games and small group activities.                               Part II – Communicating Effectively

Objectives: Participants will . . .                                           Clarity in Messages
                                                                              Recognizing Communication Blockers
          Learn how to listen, and how to give and receive                   Responding Positively to Negative Messages
           feedback.                                                          Practice Exercises

          Understand and use non-verbal communication.
                                                                    Part III – Communication Patterns That May Signal Trouble
          Know how to structure messages to ensure
           effective communication.                                           Disguise Statements
                                                                              Conditional Statements
          Learn to identify indicators of potential trouble                  Non-Verbal Body Language
           within a team.                                                     Plops and Bullying
                                                                              Video/Discussion or Case Study




Topic: Team Building

Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                      27
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Title: When You Reign, It “Poors”: Moving from Autocratic to Participatory Management


Course Description and Objectives
                                                                                            Sample Agenda                                   Comments
This one-day course is designed for 10 – 25 employees who
are project supervisors, department heads, management               Part I –Examining Leadership Styles                                     This workshop builds administrative and leadership
trainees or team leaders. It can be tailored for any work                                                                                   competencies needed by workers who lead projects, teams
group or combination of work groups. The purpose of this                      Icebreaker                                                   or divisions. It is designed to have participants examine their
course is to develop administrative and leadership skills for                 Roles of a Team Leader                                       own leadership style and to step outside of their comfort
improving quality, productivity and service. Interactive                      Leadership Style Self Assessment                             zones and experiment with new ideas as they seek
techniques will be used as participants hear lecturettes and                  Autocratic Leadership                                        strategies for:
participate in discussions with the trainer and other                         Participatory Management                                            Leading by example,
participants. Each will have opportunities to apply different                 Leaders as Coaches                                                  Inspiring others,
leadership styles to typical team or work situations.                         Characteristics of Effective Team Leaders                           Acting decisively, and
                                                                              Pareto Principle                                                    Building support and cooperation of staff.
Objectives: Participants will . . .
                                                                    Part II – Improving Quality of Service and
          Examine leadership styles for effective team                       Productivity
           management.
                                                                              Applying Leadership Styles
          Identify characteristics of effective team leaders.                 Group Activity
                                                                              Case Studies: Typical Team Scenarios Using
          Examine how teams can improve quality of service                    Various Leadership Styles
           and productivity.                                                  Debriefing




Topic: Team Building

Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                      28
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.
                                                                                                                                                              Systems III, LLC – Educational Consulting for the 21st Century!
                                                                                                                  P. O. Box 367 Bowie, MD 20719 Phone (301) 464-0003 Fax (301) 464-9077 E-Mail: newsom@bigplanet.com
                                                                                                                                                                                                     We Make Learning Fun!

Title: Beyond Brainstorming: Problem Solving Skills for Teams


Course Description and Objectives
                                                                                            Sample Agenda                                   Comments
This one-day course is designed for 10 – 25 employees who
are team members or team leaders. It can be tailored for            Part I – Introduction to Creative Thinking                              This workshop builds technical competencies needed by
any work group or combination of work groups. The purpose                                                                                   workers who perform within groups either for a specific
of the course is to provide team members with technical                       Icebreaker                                                   project or to conduct the major tasks assigned. It is
skills and creative thinking alternatives to brainstorming.                   Introduction to Creative Thinking Models                     designed to have participants step outside of their comfort
Interactive techniques will be used as participants hear                      Compare and Contrast Models with Brainstorming               zones and experiment with new ideas as they seek
lecturettes and participate in discussions with the trainer                   Group Activity                                               strategies for solving team problems.
and other participants. Participants will have many                           Inhibitors to Creative Thinking
opportunities to engage in creative thinking activities.                      Video or Case Study of non-Functioning Team with
                                                                               Discussion
Objectives: Participants will . . .
                                                                    Part II – Application
          Recognize the value of shared values, mission and
           goals for teams.                                                   Applying a Problem Solving Model
                                                                               Lecturette and Group Activity
          Learn how to use creative thinking to generate                     Group Problem Solving Techniques
           solutions to problems.                                              Discussion and Practice
                                                                              Shared Values, Mission and Goals
          Identify inhibitors to creative thinking techniques                Continue Case Study or Survival Exercise
           for overcoming them.

          Learn to apply a problem-solving model.




Notice: The contents of this document is intended for use by program managers, contract specialists, procurement officials and others responsible for selecting vendors for professional services.                      29
Other uses are strictly forbidden unless written permission is granted by Systems III, LLC – Educational Consulting.

				
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