VIEWS: 346 PAGES: 3 CATEGORY: Resumes POSTED ON: 7/15/2010
Enjoy this expertly developed sample store operations executive resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.
Jesse Kendall 123 Elm Street ♦ Miami, FL 33183 ♦ H: 305-555-5555 ♦ C: 305-444-4444 ♦ email@example.com EXCEPTIONAL STORE OPERATIONS EXECUTIVE Accomplished operations management executive with extensive experience impacting organizational presence, profitability, and performance through execution of high-impact sales, marketing, and merchandising strategies. Dynamic leader with expertise in short/long-term strategic planning, operations planning, performance improvement, project management, and execution. Consistently exceed challenging organizational expectations across highly competitive markets. AREAS OF EXCELLENCE Sales Forecasting Strategic Planning Sales Management Communications Liaison Succession Planning Coaching/Motivating Operations Management Inventory Management Training/Development Budget/Financial Administration Vendor Management Performance Management CAREER HIGHLIGHTS ABC STORES | Miami, FL ─ 20xx to 20xx VICE PRESIDENT, STORE OPERATIONS (20xx-20xx) Set strategic direction and managed operations through a team of 33 top associates for this privately owned $2.3 billion mid- tier department store chain with 177 stores across seven states. Devised challenging performance expectations and oversaw work flow, point of sales, customer service, logistics, non-sell areas, and store communications. Administered payroll, expenses, and budget planning. OPERATIONS HIGHLIGHTS: Developed strategic corporate communications, sales, and marketing plans; devised and executed key strategies for special events and campaigns. Planned and executed store openings and closings. Advised pyramid leadership across the organization on key issues, including marketing, finance, distribution centers, store planning, loss prevention, human resources, field teams, shortage results, and top initiatives. Enhanced store inventory processes and increased vendor performance through improved communication and follow-up. DELIVERED RESULTS: Realized a $650,000 improvement in cash overs/shorts in just eight months after launching a cash office certification and process improvement across the chain. Devised a strategy in collaboration with all pyramids across the organization to maximize execution, communication, and performance for Day After Thanksgiving and December Marathon Sales. Improved store pricing focus and signing accuracy by over 50% during state inspections by establishing a project manager position and executing a plan to initiate process improvements. Pioneered initiation of special initiatives, including the Be a Pro program. Developed a highly integrated shortage reduction initiative for the fourth quarter of 20xx; devised store performance measurements and rollout plans. Maximized sales and service during peak selling times by reallocating store hours. Collaborated with IT and an outside vendor to enhance point of sales systems, which allowed improved promotional control and easier functionality for the associate and provided optimal service for each customer. DIRECTOR, STORE OPERATIONS (20xx-20xx) Maximized performance and profitability. Ensured stabilization of store systems through a team of nine exempt and four hourly associates. Met rigorous objectives by focusing IT/vendors on software applications and support of store systems technology. Led teams in testing and enhancements rollouts made at the corporate and field levels. Jesse Kendall, Page 2 DELIVERED RESULTS: Improved gift card elevation in stores by pioneering launch of gift card sales on the corporate Web site. Planned and implemented cash office process improvements, which reduced errors and decreased cash shortages across stores. Conceptualized and installed the returns authorization process across stores prior to the upcoming holiday season. Wrote and delivered comprehensive district manager training sessions focused on key operational processes. DIRECTOR, BUSINESS PROCESSES, STORES (20xx-20xx) Supervised 20 associates on the rollout/support team. Led top store system projects related to the company rollout; served as key advisor charged with software/hardware selection, integration, implementation, and process improvements. Collaborated with vendors and consultants and oversaw planning and implementation of a portfolio of new store applications, including new point of sale, back office/handhelds, signing, workforce scheduling, and Intactix space and floor planning. DELIVERED RESULTS: Spearheaded rollout planning, reviewed specification documents, and oversaw project plans. Scheduled and led execution of systems and applications pilots, rollouts, and implementations. Analyzed business requirements and addressed/met needs of business partners, stakeholders, and end users; identified and supported business strategies, streamlined processes, and maximized operations. Developed innovative solutions and alternative processes through system enhancements. DISTRICT MANAGER, COLORADO (20xx-20xx) Spearheaded district turnaround through 10 store managers, 40 assistant managers, and 1,000 hourly associates in this Colorado district with an annual sales volume of $102 million. Set rigorous objectives and ensured peak performance in the areas of sales/profitability, credit performance, shortage results, expense control, and professional development. Visited stores to determine execution of company strategies to maximize sales and profitability. DELIVERED RESULTS: Selected to serve as Regional Credit Sponsor and propelled the region from 84% to 92% in credit performance; shifted the district from 25th in company in 2001 in credit performance to third in 20xx. Instituted the Accelerated Growth Program, a succession planning initiative. Played a key role in developing leaders who successfully advanced and took on more complex company assignments; program was adopted company-wide. Pioneered development of college recruitment teams to improve campus recruiting across Colorado. This program was later adopted as the company standard. Received award for Most Improved Credit Performance. STORE MANAGER (20xx-20xx) Selected to turn around underperforming stores. Led top teams and maximized performance across the Bay Area and Central Valley, California. DELIVERED RESULTS: Achieved key district results: reached 106% of district credit goal, boosted controllable profit by 2.2%, increased gross margin results by 2.3%, and cut hourly turnover by 5.7%. Reached 102.5% of company sales goals/3.5% comp sales growth. Added $1 million to PTOC profit. EDUCATION UNIVERSITY OF XYZ, Davis, CA B.S., HUMAN DEVELOPMENT EXCELLENT REFERENCES UPON REQUEST Creating a Compelling Cover Letter A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this fate by following these effective strategies: Address your cover letter appropriately: Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral. Get to the point in your opening paragraph: One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry. Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example, instead of writing “My background is in finance management, making me well-suited for your advertised Corporate Finance Director position.” you can write “A background in finance management and a proven record of developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised Corporate Finance Director position.” Show your interest and sell your accomplishments in the body of the letter: In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent accomplishments. The employer will surely take notice of your active interest. Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also make your letter look elementary and poorly written. For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look lazy. All sentences and achievements transferred from the resume should be rephrased. Close your letter with a strong paragraph: In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it), or your desire to relocate. To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in your cover letter if you do not intend to follow up. In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the goal is to market yourself – not to compose a dull biography.
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