123 Elm Street Miami, FL 33183 H: 305.555.5555 C: 305.444.4444 email@example.com
PAWN SHOP MANAGEMENT / SALES
Customer-focused business development leader with 20+ years in operations management leading as many as 150 employees
simultaneously. Outstanding interpersonal communicator able to identify client needs and provide business solutions to meet
those requirements. Income generator with track record of consistently producing double-digit sales and profit increases. Detail-
oriented P&L Manager able to devise innovative cost-cutting strategies. Proficiencies include:
Small Business Management Price Negotiation Consultative Sales Staff Management Training
Hiring / Terminating Inventory Management Branding Promotions Pricing
Pawn Shop Manager ABC Pawn and Jewelry 20xx to Present
Managed three locations for most profitable pawn shop operation nationwide. Develop and motivate sales staff. Determine
pricing as Pawn Broker. Direct inventory of $700K+. Approve all loans and purchases and perform collections.
Increased average annual sales and profits 20%. Exceeded sales goals consistently by establishing daily employee
goals and then coaching staff on methods to achieve those milestones.
Ranked by the Gallup Organization as Top Performer in all companies surveyed and by ABC Financial Services in
customer and employee satisfaction.
Led top-performing employees, consistently managing at least one staff member that ranked in top 20 performers in
company of 400. Commended for promotional and employee incentive contest ideas.
Pawn Shop Manager BCD Pawn Store 20xx to 20xx
Oversaw all P&L management. Handled marketing and sales promotions. Cultivated relationships with loan and sales
customers, calling many of them consistently. Negotiated item values and strategically priced all merchandise.
Drove scrap sales to become nearly 30% of total jewelry sales by serving integral role in developing Gold Program.
Monthly program facilitated selling large amount of gold for scrap rather than retailing it.
Boosted brand awareness by creating monthly marketing program and promoting in-store event.
Sustained consistent inventory loss / theft of less than 0.05%.
Maintained less than 20% employee turnover. Praised for outstanding ability to recruit and train Managers.
Business Coursework, ABC State College Miami, FL
Training includes: Dale Carnegie; Franklin Covey
Technical skills include: PC; MS Office, Word, PowerPoint, and Excel
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:
Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.
Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”
Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.
In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.