; Multi-Store Retail Manager Resume Sample
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Multi-Store Retail Manager Resume Sample


Enjoy this expertly developed sample multi-store retail manager resume with complimentary cover letter strategies included. Unlike most resume samples you will find, this one is a completely editable Word document, which means you can revise this resume as needed to suit your needs while keeping the stylish format in tact.

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									                                                JESSE KENDALL
        123 Elm Street  Miami, FL 33183  Home: 305.555.5555  Cell: 305.444.4444  jkendall@notmail.com

                                 MULTI-STORE RETAIL MANAGEMENT
Dynamic career reflecting record-breaking performance in the retail sales management field. Passionate manager versed in
national strategic business development with the proven ability to determine the best merchandising, product placement, and
sales strategies that achieve optimal success. Track record that demonstrates initiative to exceed personal and corporate sales
targets. Proven ability to quickly and permanently resolve problems. Team oriented with excellent communication skills;
highly effective in training and motivating teams.

                                           PROFESSIONAL EXPERIENCE

ABC STORES, Miami, FL                                                                                      20xx to Present
REGIONAL MANAGER: Supervise, hire, train, and develop 10 District Managers and 75 Store Managers for a $120
million national lingerie company. Lead corporate strategies and employees to achieve company objectives in the areas of
sales management, store development, and store support. Ensure desired company results in the areas of customer service,
cost control, profitability, human resources, training, merchandising, and visual presentation. Monitor daily sales and
customer service performance. Manage expenses in excess of $500,000. Set aggressive yet realistic goals to ensure success.
Delivered Results:
   Achieved 10% compensation growth through an initiative focused on heightened performance accountability, detailed
    reporting, and reward/ recognition. Maintained payroll at .07% to plan.
   Drove average price per sale from $35 to $42 within one year, an all-time high for company.
   Developed and implemented company’s current performance evaluation protocols for the field.
   Achieved 2% shrinkage – 1% lower than company average and .05% better than corporate objective.
   Created and developed a highly successful Mystery Shop Program with a new vendor.
   Established exceptional teams; focused on succession planning and used proven ability to identify quality candidates.
   Led, motivated, and optimized teams through performance management and targeted selling programs; effectively used
    weekly conference calls to challenge and inspire teams.

BCD RETAILER, Miami, FL                                                                                            20xx to 20xx
DISTRICT MANAGER OF STORE OPERATIONS (20xx to 20xx): Reported directly to CEO for a $300 million home
décor retailer. Oversaw 5 Five District Managers, 50 Store Managers, 100 Assistant Managers, 10 Management trainees, 425
Sales Associates, and 48 full line stores located throughout four states. Administered $11 million payroll. Trained other District
Managers and served as corporate troubleshooter.
DIRECTOR, STORE OPERATIONS (20xx to 20xx): Directed and supervised 15 retail stores with annual sales volume of
$50 million. Developed and trained management on effective buying strategies and business analysis. Ensured corporate goals
were met and exceeded, focusing on merchandising, visual presentation, customer service, staff development, bottom line
expense control, and profitability.
Delivered Results:
   Drove comparable sales over 12% by improving lifestyle merchandising, customer care, and staff training.
   Maintained lowest staff turnover for over three years.
   Expertly coordinated the grand opening and oversaw the continuous operation of the company’s largest store.
   Achieved and maintained highest customer service scores within the company.
   Recognized for lowest district shrinkage for three consecutive years.
   Earned fast track promotions through increasingly responsible positions, including Assistant Store Manager (20xx to 20xx)
    and progressively challenging Store Manager positions throughout the state of Florida (20xx to 20xx).

CDE DEPARTMENT STORE, Miami, FL                                                                                    20xx to 20xx

                       TECHNICAL SKILLS: Microsoft Office (Word, Excel, Outlook, PowerPoint)
                               EDUCATION: University Of XYZ  20xx to 20xx
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the
applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover
letters. Avoid this fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and
do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender,
address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know
the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section
because it is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell
yourself and your unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives, and
tell them how you can help them meet their objectives or resolve their problems. Praise the company for public
recognitions or recent accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on
what you will bring to the company and how you will help them improve their profitability. Too much use of the word “I”
will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on
it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that
the goal is to market yourself – not to compose a dull biography.

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