A Document Management Solution
VALERIE MASON CUNNINGHAM, Vice President of Healthcare Industry and Major Account Operations
at Xerox Corporation, discusses effective electronic document management with DocuShare.
What is DocuShare? click Web interface that is very easy to use, so adoption rates are
DocuShare is an enterprise content management (ECM) platform. It high with very little training.
is a Xerox software product and was the first 100 percent Web-based
document management product on the market. Over 5,500 compa- Hospitals frequently have diverse computing plat-
nies rely on DocuShare to create, collaborate on, digitize, organize, forms. Will DocuShare work with different systems?
archive and manage their critical documents. Yes; DocuShare provides 100 percent functionality from a Web-
based interface, so it can be accessed and used fully and securely
What are the biggest benefits of using DocuShare? from anywhere, at any time.
DocuShare has cut up to 80 percent of the time required for busy hos-
pital staff members to search and access specific documents and infor- As a hospital grows, it needs a system that supports
mation, leaving more time to care for patients. It eliminates the risk of multiple regions. Can DocuShare help?
healthcare staff accessing outdated guidelines, policies or other docu- DocuShare is scalable yet affordable and can support all geographic loca-
ments because updates are real-time. It archives older versions and tions and still be controlled and administered by one central location.
shows the most current version. DocuShare eliminates the need for One example is that a healthcare network in the state of New York
binders of outdated paper policy and procedures documents. makes documents centrally available in DocuShare to all the hospi-
tals in its regional network. It also makes documents available via a
Who uses DocuShare? DocuShare Web site for distant groups, such as an affiliate hospice
Hospital and healthcare administrators, nurses, doctors and any health- organization in Africa.
care staff members who need to reference current, standard procedures
and other electronic documents quickly and easily use DocuShare. Many healthcare IT resources are limited. What
kind of IT administrative support is required to
How will using DocuShare ensure hospital staff members deploy and maintain DocuShare?
that they have the latest, most recent procedural updates? DocuShare is designed to require very little support. End-users
When updates are made in DocuShare, older versions are archived can set up folders and workflows without IT assistance. Individual
and only the latest version is shown. An automatic notification sys- departments can also easily control and manage documents within
tem sends out an e-mail to users so they know there has been an their own areas, providing autonomy while allowing a central IT
update to a nursing manual or other procedural guideline. department to control, access and audit if necessary. Also, because
it is 100 percent Web-based and “platform agnostic,” it works within
How do hospital staff members get all of their hard almost any hardware or software environment.
copy documents into DocuShare?
DocuShare supports various scanning solutions from high-end pro- What about healthcare organizations outside hos-
duction scanning and multifunction devices to desktop scanners pitals, such as HMOs, group offices or other smaller
and even fax machines. As a hospital staff members start using an organizations? Can they also benefit from DocuShare?
online system, they can start uploading and updating digital ver- DocuShare’s affordable price and quick setup makes it suitable for
sions of the documents, easily moving forms, manuals and other small companies and departments to implement just as easily as
documents online. a larger hospital would. These groups gain the same benefits as a
larger organization because DocuShare helps to remove depend-
Hospital staff members are overloaded and do not ence on paper forms, manuals and frequently updated guidelines.
have time for extensive training. How long will it By cutting down on paper, DocuShare can also help smaller health-
take them to adopt and use DocuShare? care groups cut expenses in storage space and printing costs. They
DocuShare requires very little training. It is an intuitive, point-and- can get started within a week so ROI occurs quickly. FH
VALERIE MASOn CUnnIngHAM serves as Vice President of the Healthcare Industry & Major Account Operations for
Xerox Global Services for Xerox Corporation, responsible for major account relationships, as well as the go-to-market
strategies and resources for all Xerox products and services for payers, providers and life sciences customers in North
America. Valerie and her team have expertise in document management, imaging and repository services, and apply
their specialized industry knowledge to help healthcare clients simplify their work and cut costs.
1 FUTURE HEALTHCARE THE JOURNAL OF MEDICAL INNOVATION