Docstoc
EXCLUSIVE OFFER FOR DOCSTOC USERS
Try the all-new QuickBooks Online for FREE.  No credit card required.

Ergonomically Correct Furniture - PowerPoint

Document Sample
Ergonomically Correct Furniture - PowerPoint Powered By Docstoc
					Tapping into the Hidden Workforce:
 Military Spouses, Disabled, Rural, Returning
Veterans, Retired Workers, and Stay-at-Home
                   Spouses
                  Linda Casey
     W@H Operations and Workforce Manager
          McKesson Health Solutions
          linda.casey@mckesson.com
                 303-664-6313
Why launch a W@H program?

 Costs money, time and effort
   New  systems
   Training
   Buy-in from work-force and management




                                 2
Employer Benefits

   Hourly labor rate reduction of 17%
       Existing employees resistant to hourly wage
        reduction to work from home.
       New employees readily work at lower wage to work
        from home.
   Improved Productivity
       High performers continue to perform well.
        –   W@H staff have fewer distractions leading to higher
            productivity.
       Low or marginal performers continue to have the
        same problems at home.
        –   Strong supervision needed for W@H agents performing
            below standard.


                                                 3
Employer Benefits

 Scheduling Efficiencies
                                             Scheduling Efficiencies Call Center v. W@H
    20% of W@H staff work a
     split shift                   80%

                                   70%
    47% of W@H staff move         60%

     hours from overstaffed        50%

     times to understaffed times   40%
                                                                                          W@H
                                                                                          Call Centers

    W@H Staff comment on          30%


     ease of schedule changes      20%


     to meet personal and          10%

                                   0%
     business needs                      Split Shift     Flex Hours     Fixed Schedules




                                                           4
Employer Benefits

 Employee Retention
    29% attrition in call center v. 5% attrition in W@H
    Recruiting and training costs decreased
    Employees able to take job with them when relocating
    Ease of recruiting for W@H
    Larger labor pool from which to draw
 Reduced exposure to call center closure
    Able to work from home during storms or other
     natural events
    Able to keep some of workforce in production
     during wide-spread utility outages
    Not all eggs in one basket


                                        5
W@H RN in Reno, NV—Jan 2005




                       “That  little black
                        square next to
                       the pile of snow
                           is my car
                       window...Happy
                        New Year from
                        sunny Reno !”



                   6
Employer Benefits

 Real estate savings
   Building  lease
   Office equipment
   Coffee/tea/paper products
   Electricity/water/trash
   Security
   Janitorial services and supplies
   Office supplies
   Maintenance

                                  7
Employee Benefits

 Quality of life improvement
   Less stress
   Pursue hobbies
   See family on breaks
   Able to exercise more
 Better able to meet personal obligations
   Take children to school
   Run errands and do chores more easily
 No commute or tolls

                                  8
Employee Benefits

 Reduction in automobile costs and frustrations
   Gas prices
   Automobile maintenance
   Don’t have to drive in bad weather or traffic
 Reduction in wardrobe costs
   Work in PJs, sweats, etc.
 Ability to work during personal challenges
   Care of sick family members
   Work sooner after surgeries, births, etc.
   Work during catastrophic health events

                                    9
W@H Requirements--Agent

 High-speed Internet connection—cable or
  DSL—no satellite
 Land-line telephone connection
 Computer monitor
 Office furniture (excluding chair)
 Ergonomically correct work area
 Willingness to work with technology
 Flexible with schedule

                                10
W@H Requirements—McKesson

   W@H and service delivery training
   Thin client, keyboard, mouse
   Headset and amplifier
   Ergonomically-correct chair
   Technical support
   W@H Systems
       Secure gateway—Citrix
       Instant messaging—Jabber
       Agent monitoring system—eQuality (Witness)
       Remote agent telephone system—Aspect Winset

                                        11
Tapping into the Hidden
Workforce

 Able to retain a mobile workforce
   Permanent   or temporary relocation due to
    spouse
   Desire to be near elderly parents or children
   ―Winter‖ in a warmer climate




                                   12
Tapping into the Hidden
Workforce
 Able to accommodate special needs
   Situations barring the ability to work in public
      – Severe allergies
      – Poor immune system
      – Health conditions depleting energy levels
    Caring for household members who need a
    limited amount of attention.
      – Broken limbs
      – Minor heart attack
      – Chicken pox

                                        13
Tapping into the Hidden
Workforce

 Able to recruit in specific geographic
  locations or for specific languages
   Anynurse—any where
   Some contracts require a local workforce
     – No building required for work-at-home staff
   Tap into specific ―cultural pockets‖ of the
    population
     – Reduces the need and cost of translation services



                                       14
Tapping into the Hidden
Workforce

 Able to employ those who would otherwise
 opt out or not be eligible
   Disabled
   Stay-at-home   parent
   Retired
   Returning  veteran
   Live in rural area




                               15
Summary

 Employer benefits of work-at-home program
    Increased productivity
    Reduced labor rate and real estate costs
    Increased retention
    Scheduling efficiencies
    Larger and diversified labor pool from which to draw
 Employee benefits of work-at-home program
    Improved quality of life
    No commute
    Able to meet personal obligations
    Reduction in automobile and wardrobe costs
    Can relocate with job
    Able to work during personal challenges or health problems


                                               16
Why launch a W@H program?




        Why not



                   17

				
DOCUMENT INFO
Description: Ergonomically Correct Furniture document sample