Vol. XX No. 16; August 2 nd issue 2008 A DDP PUBLICATION Pages:36 Rs. 50/- travtalkindia.com ddppl.com Aamir Khan is the brand ambassador for tourism campaign ....03 Airlines-travel agents stalemate over zero commission ..............10 Singapore Airlines to double daily flights from Delhi................18 Focus on partnership; industry discovers Orissa THE 24TH ANNUAL CONVENTION OF THE INDIAN ASSOCIATION OF TOUR OPERATORS (IATO), held in Award for ‘An Indian Journey’ Bhubaneswar from August 7 to 10, apart from being known for many things would be mostly remembered for its stress on partnerships. A N I L M AT H U R to ensure more professional organisation, leaving the leadership to take active part he annual convention of IATO, in deliberations as such. The meet led to T which was held at the Swosti Plaza, Bhubaneswar this year with 'Managing Growth' as its theme, attracted the outside world coming to know more of Orissa, which has traditionally, more often than not, been represented by peo- It was a proud moment for Durga Das Publications (DDP) at Bhubaneswar. An Indian Journey, published by DDP, was honoured with the 'Best Travel Magazine' award by the Indian Association of Tour Operators. bial red carpet for the delegates, be it the this challenging exercise was evident cultural or cuisine offerings. At the pro- throughout, even from the planning fessional level, the thrust and focus at the stage. M C Bhandare, governor, Orissa convention was on partnerships. This and Naveen Patnaik, chief minister, Orissa chief minister Naveen Patnaik, S Banerjee, secretary tourism, Vijay Thakur, IATO president and others at the word, synergy, and infrastructure devel- Orissa took time off to address the convention opening opment, along with awareness, kept crop- convention while D P Mishra, tourism over a thousand delegates and was the first ple like J K Mohanty from the Swosti ping up during the three days of serious minister, Orissa sat through most of the such meet in the eastern state of Orissa. group and B Patra from Toshali. deliberations. sessions. S Banerjee, secretary tourism, Besides this, the convention had many The political, bureaucratic and indus- That the state was keen to promote Sanjay Kothari, additional director other firsts too. It was partly outsourced try leadership in the state laid the prover- tourism and involve the private sector in Contd. on page 5 NEWS Aamir Khan is the brand ambassador for tourism campaign MOT is apparently gearing up to draw the world's attention to 'Incredible India' through massive campaigns. Example being the recent announcement of Bollywood star Aamir Khan as the brand ambassador. T T B U R E AU to sensitise people against harassment of fter a meeting with tourists particularly A Ambika Soni, Union minister for tourism and cul- women tourists. "Safeguarding of our ture, Aamir Khan has agreed rich cultural heritage to be the brand ambassador while promoting of 'Atithi Devo Bhavah’ tourism is an important Campaign for the ministry of issue and the associa- tourism, government of tion of Khan will defi- India. Khan will promote the nitely bring desired ministry's efforts both for results," she added. domestic and foreign tourists Addressing a joint press conference (L-R): Ambika Soni and Aamir Khan In its endeavour to through ad-campaigns in make tourism the most print and electronic media in hon- tourism ministry's efforts to make viable employment generation sec- orary basis to increase social aware- people aware about the safety and tor, the ministry of tourism also ness about the needs of the domes- security of tourists, hygiene, sanita- demonstrated spectacular activities tic and foreign tourists, especially tion and vandalisation of historical during Beijing Olympics in China tak- women tourists. monuments. She also informed that ing advantage of the large number of According to Soni, the mass the ministry's efforts will be to have participants, visitors and media par- appeal of the actor will further boost an idea exchange with Khan on how ticipating in the event. # 1 I N C I R C U L AT I O N & R E A D E R S H I P TRAFFIC UPDATE TRAVTALK Reasonable air traffic witnessed, EDITORIAL private carriers increase share Bhubaneswar TRAFFIC UPDATE The ministry unveiled that the international passenger traffic has registered an increase of 9.7 per cent at all airports taken follow up together during April-May 2007- 08, while the domestic passenger traffic has registered marginal increase of 6.8 per cent during the same period. he success of the 24th Annual T Convention of IATO in Bhubaneswar has given reason to rejoice for the local T T B U R E AU lows: Air India (domestic) - 17.71 ccording to the recent traffic lakhs, Jet Airways - hosts, Orissa and the country as such, as it signalled the coming on the scene of A update published by the min- istry of civil aviation, the interna- 24.28 lakhs, JetLite- 9.48 lakhs, another convention destination. tional passenger traffic was 2.6 mil- Deccan - 15.54 The growth of the IT and other indus- lion registering an increase of 10.8 lakhs, Kingfisher - tries in the eastern state is sure to per cent during May 2008 as com- 16.52 lakhs, pared to passenger traffic handled SpiceJet - 12.04 induce more demand for conventions in May 2007. The domestic passen- lakhs, Paramount - and meetings, and the IATO convention ger traffic in May 2008, on the other 1.41 lakhs, Go Air - has led to some justified confidence that hand, touched 8.11 million from 4.49 lakhs and 7.62 million in May 2007 register- IndiGo- 13.50 lakhs. this can be done well in the state capi- ing an increase of 6.5 per cent. The percentage share of the Paramount - 0.49 lakhs, Go Air - tal. While good hotels and convention The share of private airlines on carriers in the second quarter of 0.75 lakhs, IndiGo - 3.20 lakhs, facilities have developed, it is still to be the domestic sector has further 2008 was: Air India (domestic) 15.4 MDLR - 0.07 lakhs. seen if the infrastructure, such as trans- improved to 83.5 per cent, 85.0 per per cent, Jet Airways - 21.1 per cent, Market share of Air India, Jet cent and 77.0 per cent in aircraft JetLite - 8.2 per cent, Deccan - 13.5 Airways, Kingfisher, Jetlite and port and electricity, will be able to meet movement, passenger and freight per cent, Kingfisher - 14.3 per cent, Paramount have increased from 16.4 the sustained requirements. traffic respectively during May 2008. Spice Jet - 10.5 per cent, Paramount per cent, 21.2 per cent, 14.3 per Much thought had gone into con- The overall share of Low Cost -1.2 per cent, Go Air - 3.9 per cent cent, 8.1 per cent and 1.3 per cent ceiving the business sessions, which and IndiGo - 11.7 per in June 2008 to 18.3 per cent, 23.5 cent. per cent, 15.4 per cent, 8.3 per cent ensured that the delegates attended The percentage and 1.6 per cent respectively in them in good numbers, unlike in some share of the carriers July 2008. earlier conventions. But a point which in the second quarter The total domestic passengers of 2007 was: Air carried by the scheduled airlines of would need attention sooner rather India (domestic) 21.0 India in the month of June, 2008 on than later is what follow up or action is per cent, Jet Airways the other hand, were 35.06 lakhs. taken after the sessions. - 21.9 per cent, The break-up is as follows: Air India Another point that emerges from the JetLite - 7.0 per (Domestic) - 5.75 lakhs, Jet Airways cent, Deccan - 18.1 -7.44 lakhs, Jet Lite -2.85 lakhs, convention is that why the tour opera- per cent, Kingfisher Deccan - 4.48 lakhs, Kingfisher - tors were not proactive earlier and - 12.0 per cent, 5.02 lakhs, Spice Jet -3.66 lakhs, decided to wait for such a meet to pro- SpiceJet - 8.3 per Paramount - 0.46 lakhs, Go Air - mote Orissa. cent, Paramount -1.4 1.08 lakhs and IndiGo - 4.22 lakhs. Airlines for the month of May 2008 per cent, Go Air - 3.7 per cent and The percentage share of the car- Many delegates admitted that far was 38.9 per cent in the domestic IndiGo - 6.7 per cent. riers in the month of June 2008 was from marketing or promoting the des- passengers' traffic compared to 35.1 The figure of the total domestic Air India (Domestic) - 16.4 per cent, tination they had not even visited the per cent in May 2007. passengers carried by It may be recalled that the total the scheduled airlines state capital, not to mention the other domestic passengers carried by the of India in the month of places in the state. IATO has long prid- scheduled airlines of India in the first July has also been pub- The share of private airlines on ed itself, as any travel organisation quarter of 2008 (January 2008 to lished by the ministry the domestic sector has improved to should, in claiming that the visitors to March 2008) was 111.90 lakhs. The of civil aviation. The 83.5 per cent, 85.0 per cent and break-up of passengers carried is Air number is 30.85 lakhs, the convention location get a big boost India (domestic) - 16.42 lakhs, Jet while in the month 77.0 per cent in aircraft movement, after it holds its convention there. Airways -25.44 lakhs, JetLite - 7.98 of June, 2008 the total passenger and freight traffic This is welcome as far as it goes but lakhs, Deccan - 16.39 lakhs, domestic passengers Kingfisher - 16.26 lakhs, SpiceJet - carried was 35.34 respectively during May 2008. does not speak too well of the individ- 11.55 lakhs, Paramount -1.42 lakhs, lakhs. ual agents and operators who should Go Air - 4.92 lakhs and IndiGo - The break-up of take initiative in marketing lesser 11.52 lakhs. passengers carried by the airlines in Jet Airways - 21.2 per cent, JetLite known destinations even before the The total domestic passengers July, 2008 is as follows: Air India - 8.1 per cent, Deccan - 12.8 per carried by the scheduled airlines of (domestic) - 5.56 lakhs, Jet Airways cent, Kingfisher - 14.3 per cent, travel associations decide to meet there, India in the second quarter of 2008 -7.17 lakhs, Jet Lite - 2.53 lakhs, SpiceJet - 10.4 per cent, Paramount as IATO did in Bhubaneswar. (April 2008 to June 2008), was Deccan - 3.45 lakhs, Kingfisher - -1.3 per cent, Go Air - 3.1 per cent 115.14 lakhs. The break-up is as fol- 4.69 lakhs, Spice Jet - 2.55 lakhs, and IndiGo - 12.0 per cent. Vikramajit Editorial Advertising Advertising (Mumbai) TRAVTALK is a publication of Durga Das Publications Private Limited. tion. Publications reproducing material either in part or MUMBAI: Chairman All information in TRAVTALK is derived from sources, which we in whole, without permission could face legal action. 504, Marine Chambers, 43, New Marine Lines, Opp. SNDT College, Luvleena Walia Gunjan Sabikhi Suchita Saran consider reliable and a sincere effort is made to report accurate The publisher assumes no responsibility for returning Associate Editor General Manager Branch Manager Mumbai - 400 020, India, Ph.: +91-22-22070129; 22070130, information. It is passed on to our readers without any any material solicited or unsolicited nor is he responsible Sriprakash Menon Ankur Verma Harshal Ashar responsibility on our part. Similarly, opinions/views expressed for material lost or damaged. MIDDLE EAST: SanJeet Sr. Assistant Editor Marketing Manager Sr. Manager Advertising by third parties in abstract and/or in interviews are not Durga Das Publications Middle East (FZE) This publication is not meant to be an endorsement of any Publisher (Mumbai) Geetika Pathak Divya Kumbhatil necessarily shared by TRAVTALK. However, we wish to advice P.O. Box 9348, Saif Zone, Sharjah, UAE, Ph.: +971-6-5573508 Manager Advertising Sr. Executive Advertising specific product or services offered. The publisher reserves our readers that one or more recognised authorities may Desk Abhinav Malhotra hold different views than those reported. Material used in the right to refuse, withdraw, amend or otherwise deal with TRAVTALK is printed and published by SanJeet on behalf of Design all advertisements without explanation. Rupali Narasimhan Barnali Gogoi Asst. Manager Marketing this publication is intended for information purpose only. Durga Das Publications Private Limited Nidhi Chopra Nityanand Misra / Sudhir Mudgal All advertisements must comply with the Indian and Contents of this publication are copyright. Material appearing 72, Todarmal Road, New Delhi - 110 001 Editor Sr. Marketing Co-ordinator Circulation: Ashok Rana in TRAVTALK cannot be reproduced in whole or in part without International Advertisements Code. The publisher will E-mail: email@example.com Amit Sarkar prior permission in Black & White. The same rule applies when not be liable for any damage or loss caused by delayed Printed at Cirrus Graphics Pvt. Ltd. B 261, Marketing Co-ordinator Production: Anil Kharbanda there is a copyright or the article is taken from another publica- publication, error or failure of an advertisement to appear. Naraina Indl. Area, Phase-I, New Delhi - 28 BUSINESS SESSIONS AUGUST 2 ND ISSUE 2008 TRAVTALK 5 More innovative product development urged for Contd. from page 1 general tourism and other department of point being made that a dialogue process made by both the stakeholders to keep the Appropriately, focus on the host state, tourism officials also travelled to the should be put in place and some sacrifice rates and packages at manageable levels. especially in this case when the attrac- tions and potentials are less known, is one of the major objectives of such industry Focus on challenges gatherings. Orissa leadership, therefore, took full advantage of the convention to create greater awareness on the numer- This theme session ous attractions, and investment opportu- on Managing Growth - nities available in the state. addressing India's chal- While the Buddhist attractions of UP lenges through respon- and Bihar are well known, those of Orissa, sible tourism, was mod- such as in Dhauli, are not. Long time erated by Arjun Sharma. tourism administrator, Harsh Varma, Quoting figures, director - development assistance, Sharma revealed that UNWTO, Madrid, raised the point that even Dubai, where as India was becoming a stale destination as many as 72 hotels are in the pipeline, is going to rely on India for its HR requirements. Managing the growth that was coming virtually no new worthwhile product has was the challenge India was facing, he said, setting the tone for the session. been added in the last few years. But this Amitabh Kant, principal secretary assertion was disputed by some, who said and special commissioner (industries) Kerala, did some interesting forecast- ing and looking-ahead exercise, point- ing out that there are many implications for travel in the changing economic and demographic patterns in the world. Harsh Varma, director, develop- ment assistance, UNWTO, Madrid, raised an important, controversial point, saying that the Indian product was getting stale. While Varma's stand was contested by some speakers and delegates, who felt that India had been fairly innovative in introducing new products, by and large the sentiments made by the long time UNWTO offi- cials were appreciated as they high- lighted the need for constant additions to attractions. Interestingly, he noted that sever- al states were still not being promot- ed. PATA associate director Oliver Martin felt that tourism was a resilient industry, and the middle class will continue to travel, in spite of minor problems. Arun Misra, joint secretary, ministry of civil aviation, emphasised the need for synergy between tourism and aviation industries. Talking of the prospects, Misra said that India was introducing sophisti- cated air traffic management system, and many airports were being built or modernised. Ajoy Misra, vice presi- dent, Hotel Association of India, said the supply of rooms was set to increase from the present 39,300 rooms to about 100,000 in the next five years. Top Taj Group official revealed that 20 per cent of the Taj Group revenue came from the leisure market. Sanjay Kothari, additional director general tourism, spoke of the many initiatives taken by the department to boost tourism. Temple City for the convention. The high profile delegation elaborated on what steps were being taken to boost tourism and infrastructure and seeking the active participation of the states and the private sector. Talking of partnerships, an interest- ing session was devoted on synergy between the hotels and agents-two vital segments of the industry, which may not always agree on all things, especially tar- iffs. Here, the deliberations led to the 6 TRAVTALK AUGUST 2 ND ISSUE 2008 BUSINESS SESSIONS Over 1,000 delegates attended North East tourism that several new products had come up. However, Varma quipped that a new hotel UNWTO official message was well taken - more innovative product development ing place in many parts of the world. The thread of synergy, invites you was not a product to attract a traveller is required. partnerships and cooperation coming from abroad. Of course, the idea In the sessions it also emerged that due around the string of tourism Tourism consultant P K Dong, who has spent long years in Germany, Malaysia Orissa - The Essence of Incredible India and in Sikkim, promoting tourism, spoke on the attractions of North Eastern (NE) part of the country. He Highlighting the importance and thanked IATO for always potential of the host state is always a remembering the NE sisters and appealed to the major plus point of IATO conventions. agents and operators to promote the region, which And this is not only in terms of the is undergoing dynamic changes. scenic attractions but also as an area Dong said that the air connectivity has improved for investment. tremendously, with as many as five airports func- This is exactly what the second ses- tional in the region. He gave the important infor- sion set out to do, when Parag Gupta, mation that the Leave Travel Concession rules had secretary tourism, government of been liberalised, making air travel easier for A, B, Orissa, listed the many opportunities C and D categories of employees. Dong said that that the eastern, undiscovered state, LTC facility was available to some 30 lakh govern- has to offer to the investors in the hospitality sector. four hotel projects. Similarly, near Konarak also, massive ment employees and 60 lakhs PSU employee. This, Gupta emphasised that the state was seeking to augment projects are envisaged, which will give investment along with average of four family members, meant the tourism infrastructure through the Public Private chances to the entrepreneurs. Gupta told the IATO del- that as many as three crore people were waiting Partnership mode, and, hence, there were many areas egates, more than a thousand of them, that golf resorts for an opportunity to visit the North East. But, where investors can come in, for the mutual benefit of and luxury tourist train, too, were coming up. The Orissa Dong regretted that very few agents and operators all concerned. The Samukha Beach Project, on the Puri- Tourism Development Corporation -OTDC - had had taken advantage of this huge, untapped mar- Chilka route, offers great investment opportunities for embarked on upgrading its many properties. ket, and invited them to do so. well. It goes to the credit of the New trends in tourism by Shringi was that the ongoing online sen- timent was being aided by the 'urban chaos', organisers, who had arranged for a short session on HIV/AIDS where people preferred to do rail and air to highlight the problem in the The third session of IATO Convention on tensions would have an impact on tourism. bookings on the net rather than face the hospitality industry, conveying New Trends in Tourism was moderated by He said that there was a need to create and traffic jams on the roads. the message that there is no SanJeet, director, Durga Das Publications. cater to new products. Similarly, Niranjan Khatri, general use in brushing the problem manager, ITC Hotels spoke on his favourite under the carpet, as it is being energy/ecology themes, saying that the done. The need to be constant- tourists should be sensitised on the issues ly alert on the Human of environment and climate change. Resources front was also Vivek Govil, president and CEO, Pearson stressed upon, along with the Education said, "Customer relationship man- fact that the North East region agement is a process to replace what you can should get more attention of no longer do yourself." the travel industry, especially However, he was against the idea of since the 'Leave Travel sending newsletters. "Let the people come Concession' facility for travel to to you for information," he said. the beautiful region is now Backed by well-researched facts, he set the Dhruv Shringi, co-founder and CEO, Sudhir Sahi, UNDP consultant, spoke available to numerous govern- subject in perspective by pointing out the Yatra.com, claimed that 'online' bookings about Rural Tourism itineraries, not the ment and PSU employees. likely new trends in tourism. Interestingly, have already become mainstream. India has concept. Listing the many unex- he quoted the examples of Macau and 59 million personal computer users and 32 Lastly, S K Misra, chairman, INTACH, plored attractions of his Dubai, which have become success stories million Internet users. "India stands for revealed how rural tourism projects had State, Debasish Samantaray, in tourism. everything and it should decide what to go helped the incomes of the people in the chairman, Orissa Tourism SanJeet said that the oil crisis, wars and for," he quipped. An interesting point made areas rise. Development Corporation, said, "Let us join hands to pro- mote Orissa." He invited the of such meets is not to strive for una- notice has to be taken to technological was evident in almost all the sessions and IATO members and others to expl ore nimity of views or praise everything. The changes and the demographic shifts tak- at the impressive, colourful inaugural as Orissa, which has embarked on a massive 8 TRAVTALK AUGUST 2 ND ISSUE 2008 BUSINESS SESSIONS IATO meet sends strong signals for 24th IATO Convention • Held for the first time in Orissa partnerships to ease hurdles • Over 1,000 delegates participated • Managing growth was the main theme infrastructure development programme. In the same vein, Arjun Sharma, "There are tremendous opportunities of • Served as platform to promote The state has tremendous investment senior vice president, IATO and chairman, partnerships and we can be partners to Orissa opportunities as well. XXIV IATO Annual Convention, felt, ease hurdles." He spoke of 'Incredible • Was an opportunity for partnerships Tour operators & hotels synergies • IATO signed MoU with MP government • It will sign another pact with Orissa This important session - the cordial rates, Bengaluru was seeing some shift vice president, The Oberoi Group, ties between the two segments is vital in guest patterns, while Chennai has had appealed to the operators to try and fill • The convention was carbon light for travel and tourism - was moderated a five per cent decline in rates and occu- up hotel rooms for longer periods, rather and IATO planted 20,000 saplings by Vikram Madhok , MD, A&K India. It pancy. Ajay Bakaya, executive director, than just concentrate on a few months. in Orissa generated some heat and a little light but Sarovar Hotels, made the point that indi- This would help matters, he felt. the achievement could be that the two vidual hotels cannot be guided by phi- Homa Mistry, MD, Trail Blazers, noted agreed to the need for a mechanism to losophy and business decisions based on that there has been a shift in focus in Orissa, as it had done with Madhya sort out issues and differences. Manav demand and supply have to be taken. But hotels from the sales and marketing Pradesh, said Vijay Thakur, president, Thadani, MD, HVS International, gave he agreed to sit down with the operators department to the revenue department. IATO. He further stressed upon the need an overview of the demand-supply situ- to sort out issues and problems. “Can we sell rooms during the April- for land banks in states to overcome the ation in some major cities. Delhi region, Intervening, Subhash Goyal, of Stic, September period?” he asked, adding accommodation problems. Training and with a thousand new rooms supply, could felt that high hotel rates was a 'short that both hotels and operators should education also need attention, felt IATO. see rate stabilisation. Because of high sighted' policy. Ravish Swarup, senior take a small cut in margins. Banerjee noted that tourism has emerged as a development tool. The dis- cerning traveller was waiting to explore India' being on world map as never before the diversity of the country, he said. He Focus on HR issues and emphasised the need to manage growth and regional challenges. unveiled a joint advertising scheme, under which the Centre will provide 34 Ashish Gupta, founder, Dimension Learning, till recently with Ernest & Young, Significantly, the LPTI boss said, "We need per cent assistance, and balance will be spoke on the importance of Human Resources in the hospitality industry. Gupta to move the wheel, not to reinvent it." given by states and private sector. In the said that HR was most important for sustainable growth. Both quality and To show that it cares for the environ- case of North East, the ministry of tourism quantity were to be considered. For handling 10 million tourists, 50 million trained ment, the convention was carbon will bear 75 per cent of cost, and the state manpower was required, he said. He suggested that the travel trade bodies be light and IATO planted 20,000 saplings will not have to contribute any money. more pro-active on HR issues. in Orissa. Close behind, Kothari revealed the IATO is also signing a MOU with Contd. on page 14 HOTELS AUGUST 2 ND ISSUE 2008 TRAVTALK 9 Tivoli gives form to its dream our restaurant and pub." Shifting his focus from the new project, Gupta talks about his existing Tivoli Garden Hotel. project in Dharuhera "Tivoli Garden Hotel is known for making all the difference with unmatched ambience, enchant- ing surroundings and fascinat- TIVOLI GROUP is in an expansion mode. The group is coming up with a ing luxuries at one place. Set new property in Dharuhera and has a few more projects in the pipeline. amidst lush green sprawling lawns is a Spanish Hacienda Puneet Gupta, MD, Tivoli Group, speaks exclusively to about the TRAVTALK promising the luxury of a 5-star hotel. Just 12 km from the inter- new ventures and the existing property. Puneet Gupta, national airport and 14 km from managing director, Tivoli Group the domestic airport, the resort SANJANA BHOWMICK contained ultra-modern city will pamper our base," he said. is ideal not only for those look- its residents with scenic wealth and a While sharing his ing for a peaceful and refreshing "D haruhera is a small town in Haryana, which is creating quite a buzz in the real estate market. Not only will it neighbour the SEZ, this little town is also reaping the benefits of its proximi- robust infrastructure. The landscape will be an interesting blend of buzzing cities and wilderness in its best manifestations," says Gupta with a very positive attitude about his new venture, Tivoli Holiday Village which is coming up in Dharuhera. Further talking about the reasons behind promotional and marketing plans for the existing property he said, "We are very aggressive with our promotional activities through various ways “ The current scenario of the hospitality industry is very holiday but also for executives looking for tranquil environs for business occasions. At Tivoli Garden, our international staff takes pride in offering person- alised services to each of our guests. Highest levels of comfort, In the offing choosing Dharuhera as the place for his and different medi- encouraging. service, cuisine with lavish facil- dream project, he says, "Dharuhera is the ums. In print media ities for relaxation and enter- • Tivoli Holiday Village coming up place which is wide open and allows con- we are into all major We all are tainment, ensconced in Spanish in Dharuhera venient accessibility to Delhi. Strategically mainline newspa- Hacienda architectural grandeur taking this •The group also plans to expand in situated just 25 km from Delhi border on pers, lifestyle maga- and magnificence, Tivoli Garden Jaipur, Dehradun and Amritsar NH 8, Dharuhera boasts of dedicated zines and in-flight trend on a very has much more to unfurl. " He shortly sectors, shopping mall and multiplex, magazines. In out- positive note. further says, "The response for playgrounds, club with celebration zones, door we are at the the property is very encouraging ” academic and medicare facilities. The best locations of and we are on the verge of ty to industrial hub Manesar. Experts are group also plans to expand in Jaipur, Delhi and NCR. Our launching similar projects. of the opinion that prices here will see an Dehradun and Amritsar shortly. advertisements and Average occupancy is 80 per cent appreciation of 30 - 35 per cent over the Tivoli's potential customers are social property movies are also running in and we expect it to reach 95 per cent." next year. With saturation of South Delhi, events clients, corporate, MICE and leisure. cinema halls and PVR. Other than this Gupta says, "The current scenario it is time to look southwards. Dharuhera "To attract our potential customers we we are participating in various interna- of the hospitality industry is very encour- is the place which is wide open and allows have advertisements, special schemes, tional property fairs. Gourmet card takes aging. We all are taking this trend on a convenient accessibility to Delhi. This self- incentives and direct tele-calling from care of food and beverages sales of very positive note." 10 TRAVTALK AUGUST 2 ND ISSUE 2008 ASSOCIATIONS Airlines-travel agents stalemate Travel associations' take • Agencies need time to change their business model over zero commission • Agencies need time to renegotiate customer contracts • Agencies need time to modify ZERO COMMISSION The current stalemate between airlines and agents bode well back-end software for none. A delay in the resolution of the standoff could snowball into a major crisis as • Agents need time to acquire skills to serve as a consultant it doesn't only mar domestic and international travel movement, or kills the agents or • Agencies need time to train over airlines, but also slows down the economic growth of these sunrise sectors. 100,000 staffs across the country • Agencies need time to change S H AYA N M A L L I C K Anil Kalsi, chairman - method of service tax assessment Northern Region, TAAI, which would only be possible from wo integral part of travel industry, the "Because of the scale of econ- April 1, '09 due to service tax rules T travel agents and airlines' pitched war over the implementation of 'zero commis- omy, none of these airlines can afford the where-withal sion regime' is fast gaining steam. The asso- to open up tens and thou- hailed by several other domestic and inter- ciations called a strike of travel agents sands of their own distribu- national airlines like Jet Airways, across India on August 14 calling it 'a show tion centres on a pan-India Kingfisher, Singapore Airlines, and mor are of unity and solidarity' against the airlines' basis for their ticket sales. expected to join the flock andhave all decision of zero commission from Therefore this irrational deci- planned to tow in tandem with AI's deci- November 1, 2008 and to give airlines a sion would not just kill the air- sion The announcment was taken with a taste of 'how life will be without a travel line industry but also jeopar- pinch of salt by travel agents and the agent.' The travel agents and tour opera- dise the survival of travel representatives of TAAI, TAFI and IAAI met tors across associations have all united Rajji Rai, Anil Kalsi, agents across the country as the AI officials at New Delhi on July 24, under one umbrella in their fight against vice president, chairman-Northern Region, about 30 per cent of the trav- 2008. The meet eventually resulted in the TAAI TAAI the implementation of 'zero commission el agents would be out of airlines considering their demand by regime'. The associations have called the business as an aftershock of extending the commission regime by one airlines' decision a unilateral one that has business through travel agencies. Airlines the decision's immediate repercussion." more month, i.e. until Oct. 31. Whereas, betrayed the spirit of principal agent rela- like Air India (AI) only book about 8 per cent Earlier on June 26, Air India, reeling under the association is seeking the deferment of tionship and would bear grave conse- of tickets on their own and the rest 92 per severe economic crunch because of soar- zero per cent commission until April 30 as quences for both the airlines and the trav- cent is through travel trade. What ratio- ing Air Turbine Fuel (ATF) costs, announced they call it a renegade of AI's letter sent to el agencies alike. Voicing strong protest, nales do the airlines see of surviving if they that with effect from October 1, 2008, it them by the airline in 2004, which Rajji Rai, vice president, Travel Agents try to kill their distribution arm?" will not pay any commission which it pays promised the agents a five year window for Association of India (TAAI), said, "The air- Airlines' major distribution arm in as 5 per cent of base fare to the travel the implementation of zero per cent regime line industry gets about 85 per cent of their Indian market is travel agent. Says agents. The decision has subsequently been i.e. until April 30, 2009. 12 TRAVTALK AUGUST 2 ND ISSUE 2008 HOTELS/AGENTS de Souza Group provides ultimate Caper Travel turns ten holistic experience to its guests TT BUREAU aper Travel Company announced that DE SOUZA GROUP In the serene beauty of Goa, de Souza group has set up five C with the support its clients, associates hotels that are a class apart. These hotels are Sun Village, Aldeia Santa Rita, Santiago and partners, it will be commemorating ten years of success in the travel industry on Resorts, Horizon and the most recent Surya Sangolda. TRAVTALK finds out more. August 30, 2008. The company is headed by Bharat Atree, managing director, Caper TT BUREAU offering a perfect setting in which to the 3-star Santiago Resorts. Each of its Travel. Having started out in 1998 from a relax, with nine colourful Portuguese- 75 rooms is spacious, having separate one-roomed ter- he 4-star hotel, Sun Village, presents style blocks surrounding the refreshing living rooms and balconies that over- race office with T an indulgent, all-suite hotel experi- ence within its landscaped environs. Sun pool. Sun loungers, spacious rooms, each with a private balcony and a multi-cui- look the swimming pool. The resort has a pool-side bar and a couple of restau- a staff of two, it now has two rants that serve various cuisines. offices in Delhi, Located in the exciting strip of one in Goa, and Calangute, Horizon is perfect for holi- associates and daymakers of all ages who look for high partners all over standards of service right in the heart the world. Its of the resort centre. This attractive 3- success in the star complex is set in an excellent loca- travel industry tion, within easy reach of local ameni- Bharat Atree, despite stiff managing director, Caper Travel ties and the beach. Besides visiting its competition can in-house multi-cuisine restaurant, be attributed to guests also have the option of visiting effective networking, tapping all available the nearby shacks on the beach for fur- support sources, accurate marketing, ther food and leisure options. understanding international consumer Surya Sangolda, the first apart hotel needs, and competitive pricing by con- in Goa, is the fusion of an apartment and tracting the best suppliers and negotiating hotel, providing the comfort and the the best rates. The Ball Room at Tivoli service of a hotel, with the space and Garden Resort, Chhatarpur Mandir Road Village has 135 well-equipped rooms and sine restaurant make Aldeia an irresistible benefits of a fully furnished luxury will witness a gala event celebrating the offers a range of exciting cuisines in its choice for the discerning tourist. apartment. Surya Sangolda is designed company's tenth anniversary. Big names indoor and outdoor restaurants. Aldeia An excellent choice for those who to 4-star standards. It is a hamlet of self- from the corporate world, hoteliers, and Santa Rita on the other hand is a 3-star, want a simple, compact accommodation catering superior rooms, premium the travel industry are expected to share small and friendly 54-room complex, and a friendly, informal atmosphere is rooms and penthouses. in this joyous occasion. EXHIBITIONS AUGUST 2 ND ISSUE 2008 TRAVTALK 13 New initiatives to help strengthen 29th episode •To date, around 80 per cent of the participants at the last edition FITUR’s international dimension have confirmed their attendance at FITUR´09 • The fair's Website, www.fitur FITUR will stage its 29th edition at Feria de Madrid between January 28 online.com, has been updated and is now available for all those who and February 1, 2009. The staging of this edition will mark the renewal of its would like to consult the new commitment to the industry. In this respect, new initiatives shall be undertaken features at FITUR ´09 to serve tourism professionals and to strengthen its international dimension. and global companies will feature in Hall 6; America is presented in Hall 8; Europe, TT BUREAU facilitating the orientation of trade visi- North Africa and the Near East appears in tors. The entire area available in Hall 2 Hall 10. As far as the national section of o date, around 80 per cent of the par- will once again be devoted to visitor reg- the fair is concerned, the official Spanish T ticipants at the last edition have con- firmed their attendance at FITUR´09. istration. In this respect, the products and services offered by companies will be bodies and organisations will be distrib- uted throughout the odd-numbered Based on this marvellous response, the on show in Halls 4, 12 and 14.0. The rest Halls 1, 3, 5, 7 and 9. Furthermore fair´s organisers are working on various place at the last edition of the fair, the of the even-numbered halls will house the FITUR CONGRESOS, to be staged measures, such as conferences and coin- 29th edition will maintain the same lay- international section: Asia, the Pacific, between January 26-27, 2009 will be ciding activities. Along with the new fea- out and the same sections as before, thus Africa and the international hotel chains located in Hall 14.1. tures that are due to be presented by the exhibitors themselves, these measures will consolidate the fair´s role as an effec- tive meeting-point for all members of the tourist industry. Furthermore, new issues of the digi- tal newsletter known as FITUR News will also be published shortly. This periodic publication will offer information regard- ing the fair, including new features to be presented by exhibitors and news relat- ing to the industry. It will be circulated to more than 75,000 tourism professionals. The fair´s Website, www.fituronline.com, has also been updated and is now avail- able to all those who would like to con- sult the new features at FITUR ´09. In effect, the last edition of the fair, FITUR ´08, brought together the tourism products and services of some 13,530 represented companies from 170 coun- Digital newsletter known as FITUR News will be published shortly. This periodic publication will offer information regarding the fair. tries/regions, distributed throughout a net exhibition area measuring 100,500 square metres, which entailed growth of 12 per cent compared to the previous year. Furthermore, some 255,817 visitors were recorded, of whom 157,300 were professionals. For the second consecutive year, FITUR will once again occupy the entire exhibition space available at the exhibi- tion centre (200,000 square metres), with the halls presenting some important new features, especially after the completion of the work on Halls 12 and 14 and the establishment of the new East Gate. The figures corresponding to the last edition of FITUR included a new record for participation at the event, thus con- stituting the best starting-point for what will now be its 29th edition. Following the reorganisation that took 14 TRAVTALK AUGUST 2 ND ISSUE 2008 BUSINESS SESSIONS IATO signs MoU with Madhya Pradesh Contd. from page 8 08 to 2011-12, he said, "It is the largest 41.8 million in 03-04, 44.7 million in and interest in South East Asia could be many steps taken by the MOT to boost service industry in the country. Its impor- 2004-05, 47.8 million in 05-06, and utilised by Orissa. tourism and infrastructure and asked the tance lies in being an instrument for eco- grew to 51.1 million in 2006-07. Kothari Bhandare, in an interesting address, private sector to help in augmenting the nomic development and employment revealed that the part time guide scheme spoke of the many unique attraction accommodation and human resource sec- generation, particularly in the remote and was being launched to help the tourism of Orissa, which should be explored tors, which needed much attention. backward areas." sector in a substantial way. He asked the by the tourists. Giving the agents Quoting the role of tourism from the XIth Employment generation through industry to promote, market, popularise present a task, Bhandare said that each Five Year Plan document, covering 2007- tourism was 38.6 million in 2002-03, circuits other than the most popular of the 1000 delegates attending the con- Family business - Taking on Shiv Khera - Winners don't the big boys and winning do different things: This was rather a good topic but somehow the session and the speakers one was catering to the student and youth market segments and he took this They do things differently failed to generate the required tempo or up, with success. Delegates had come with a lot of content to make it interesting. Interestingly, P N Nageshwaran, MD, expectations from Shiv Khera but his The rather unusual session sought to Incent Tours, said that he did not believe talk, although well-attended, was full of discuss how family business can meet in this big-small divide, adding that it empty gingoistic statements. the challenge from the big players. was brand Incent that was important for He played to the galleries, which no Subhash Goyal, chairman, Stic Travel, a him. Rajesh Mudgill, MD, Planet India doubt led to frequent clapping , but did success story of family enterprise, made Travels, said synergy in the big players little else to cheer the delegates. Perhaps the point that self-confidence and faith played a part in the whole success story. the low point of the convention was in self are most important to take on the Industry veteran Inder Sharma said when Khera spoke of India still being big boys. He revealed that Inder Sharma, that luck and ethics were important ruled by the whites, had it not been for of SITA World Travel, who was present elements in the success story of SITA, Bhagat Singh. at the convention, was his role model, as was the role of hiring competent when he set up Stic in 1973. people like G Naqshband, who, too, was Find a gap in the market and fill the present at the convention. gap, advised Goyal, stressing the need to be constantly innovative. He said no Sharma said that while making prof- its was justified, profiteering was not. MP: Improving infrastructure Ashwani Lohani, MD, Madhya Pradesh Tourism Development Corporation (MPTDC) said that much was happening to improve the road and other infrastructure in the state, so that the natural beauty could be enhanced for the benefit of the visitors. Significantly, he spoke of intra-state travel, with people from one region being encouraged to travel to other regions. Lohani, who has been with the ITDC and the ministry of tourism earli- er, revealed innovative advertising cam- given much importance. Frequent bus paigns of the state tourism. services had facilitated travel, while The revenues of the government activities on Bhopal lake were popular. tourism setups had risen much as a The Rail Coach Restaurant at Bhopal result of upgrading of services and pro- was attracting a large clientele. Signage fessionalism, he said, adding that the was being improved and a list of staff was also being well taken care of heritage hotel sites was available for now. Information Technology was being the investors. Gujarat to hold investor summit Gujarat, known for its outbound trav- in tourism, according to Gujarat Tourism el, is making efforts to increase inbound officials. travel, so that the economy gets a boost. The state had business and pilgrim A global investors summit is also slated traffic and efforts were on to increase to be held, with a target of Rs 15,000 the leisure segment. crores. People in the travel industry, Jammu and Kashmir, Puducherry, such as guides, were being trained Karnataka and other states also made at government expense and one-day presentations, showing what they were training programmes were being organ- doing for promoting tourism. Karnataka's ised for drivers and conductors involved Golden Chariot train was in focus. ones, such as Delhi, Agra and Jaipur. vention should send back at least Offering his point of view, Patnaik 10,000 tourists each to Orissa, spoke on the need to declare the existing which will mean that one crore people airport in Bhubaneswar as an interna- will see the attractions of the State and tional airport and that the proximity to help the economy. 16 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM Indian Routes Associations talk it out launched in New Delhi Pictures show top executive members of TAAI, TAFI and IAAI at a meeting to decide on the action against 'zero per cent airlines commission. Praveen Chugh, C.V. Prasad, Rajji Rai (TAAI), Naresh Select Group recently announced the launch of its new travel company Rajkotia (IAAI), Rajiv Shroff (IAAI) and others attended the meeting. 'Indian Routes', a specialised destination management company for India and South Asia. The team is lead by Kiran Joti, vice president & business head. Joti is joined by Roma Satara, vice president - business development, an industry veteran and founder and former owner of 'Distant Frontiers'. HOTELS AUGUST 2 ND ISSUE 2008 TRAVTALK 17 Starlite Hospitality appointed as Nizam' a specialty restau- rant, serving Hyderabadi and Indian Cuisine is amongst the best in the Golkonda Hotel's north India GSA city and has been recom- mended and featured in Jet Airways and Kingfisher Airlines STARLITE HOSPITALITY has been appointed as General Sales Agent (GSA) in-flight magazines. for north India by The Golkonda Hotel, Hyderabad. Launched this year itself, Speaking on the expan- sion plans of Starlite, Starlite DMC is in the process of adding more hotels to its fold. Mitra said, "We are in negotiations with leading Starlite Hospitality said, "We are extreme- room nights per year for N Suresh Reddy, accommodation providers PREM KUMAR managing director, ly happy to be associated with The Hyderabad and our core focus The Golkonda Hotel in cities like Bangalore, y joining hands with Starlite Golkonda Hotel as Hyderabad is a rapidly would be to place Golkonda Chennai, Cochin, Pune, B Hospitality, a division of Starlite Hospitality Management Company, The growing market with both business and leisure segment and with our expertise, we Hotel as their first choice. Ambar Mazumdar, EAM Food & Mumbai, Ahmedabad and would be soon adding these hotels to our Golkonda Hotel expects to grow its sales should be able to achieve the desired Beverage, The Golkonda said, "The 'All New growing portfolio." He further added that and marketing efforts in North India mar- results. Although The Golkonda Hotel is a Golkonda' has recently commissioned the company is expanding its wings to ket, with prime focus on business travellers. 4-star property, its rooms are as good as 'Mélange', an all-day dining facility serving international markets as well and will soon With an entirely renovated look, The that of a 5-star hotel. "Currently prominent a variety of global cuisines. This is offer some exciting accommodation and Golkonda Hotel, with its completely refur- demand generating companies in North renowned for its 'Night Owler's Buffet'-the travel options through its exclusive sales bished and revitalised 134 Premium rooms India generate between 15,000 to 18,000 extended late night buffet." 'The Jewel of and marketing activities. and 10 Premium suites is a classy Downtown Business Class Lifestyle 4 Star Deluxe Hotel situated at the foot of Banjara Hills with central connectivity to the busi- ness and shopping district of Hyderabad. N Rami Reddy, founder, The Golkonda Hospitality Services & Resorts The hotel is strategically located at a dis- tance of 22 Km from the new RGIA airport, 3 Km from Railway station and is also close to Hi Tech City Center. Speaking on the alliance, N Suresh Reddy, managing director, The Golkonda Hotel said, "We see a huge potential from North India, especially from Delhi, NCR and neighbouring states of Rajasthan, Anshuman Mitra, managing director, Starlite Hospitality Punjab and Uttar Pradesh as more and more IT, Pharmaceutical and BPO com- panies are opening offices in Hyderabad. With local expertise of Starlite Hospitality in the Northern region, we are optimistic of increasing the brand visibility and busi- ness volumes from this region." Anshuman Mitra, managing director, 18 TRAVTALK AUGUST 2 ND ISSUE 2008 AIRLINES Singapore Airlines to double ket wants to explore new destina- tions and we are making it possible by offering new destinations besides traditional ones. I think it's our daily flights from Delhi responsibility to not only fill up seats but also to explore new destina- tions," opined Grewal. SINGAPORE AIRLINES has doubled its daily flights on He pointed Delhi-Singapore sector from 9 to 14 flights per week. to the The new service will start from September 1 with spe- cial rates on economy fare. The service also offers to connect India to new destinations. Manjit Grewal, manager - northern India, Singapore Airlines talks to TRAVTALK about the developments. SANJANA BHOWMICK & SHAYAN MALLICK offer greater choice Manjit Grewal, manager-northern India, Singapore Airlines and connectivity to New arrangement tarting from September, Singapore support the traffic Singapore Airlines fact that the frequency increase is com- S Airlines can boast of double daily flights between New Delhi and coming to and beyond Singapore to other • Daily flights up from 9 to 14 a week would provide greater flexibility to its cus- ing at a time when stakes are down for airlines across the world due to sky- Singapore from the current nine flights popular destinations in • New service comes into tomers to depart at rocketing Air Turbine Fuel (ATF) and the a week to 14 flights per week. The South East Asia, North effect from September 1 either time. He high- industry across the board is cutting much-awaited development taking place Asia and the US. • New service would operate lighted the fact that down on frequencies to save on the cost. after a gap of seven years provides that Besides, with the Boeing 777-200 even the travel trade He, however, informed that Singapore much-needed capacity increase on this capacity increase we communities have Airlines is coming up with exciting offers important route. The new services effec- are also promoting found the timings very and also giving the confidence that the tive September 1 will be using Boeing India as a destination." convenient. market would grow further. 777-200 aircraft with a three-class con- Congratulating the government To further promote the new services, Sharing the airline’s future plans he figuration - 12 First class, 42 Business on the move, Grewal observed, "Delhi Singapore Airlines has announced special said, "We are planning for mid-day and 234 Economy class seats. is an important market for Singapore economy fare (inclusive of taxes and sur- departure which would give us three Grewal informed, "With the last capac- Airlines as it is the political hub of charges) for its daylight services. The air- windows and greater flexibility to our ity increase taking place about seven the country where embassies and lines is offering huge discounts of upto 60 travellers. We also plan to introduce years ago and the airlines averaging about foreign missions are located." per cent for select destinations like USA, more services to Bengaluru and are also 80 per cent load factor on this route, there He further said that with the Cambodia, Vietnam, Hong Kong, planning to go to Tier II cities. Double arose a strong need for capacity building. commencement of double daily flights Indonesia, China, Kuala Lumpur, daily flights to other metros are also The new services have been scheduled to scheduled in the morning and at night, Singapore and Philippines. "Indian mar- on the cards." AGENTS AUGUST 2 ND ISSUE 2008 TRAVTALK 19 Gilpin: Leaping into the next we are established as a corporate travel management company in Australia. Even in India, we are associated dimension of corporate travel with corporate travel." The present focus of Gilpin, she said is to enhance the business through incen- GILPIN TOURS & TRAVEL MANAGEMENT (GTTM) Sandhya Kartha, tive groups. "We have data, general manager, GTTM (India) told TRAVTALK that the company is now expertise and proper resources to implement our planning to provide serviced apartments to its clients to tide over customers' travel plans. Our tours division has been oper- 'accommodation shortage' in several cities. Sandhya Kartha, ating for about a year now." general manager, GTTM (India) Commenting on the immense SRIPRAKASH MENON Royal Rajasthan and so potential in domestic tourism, Coming up on. Our Indian business she said, "The cash rich "W e are talking to several serviced apartment groups in a few cities for tie-ups for giving us rooms with 5-star like facilities, so that our corporate travellers can have both pri- vacy as well as modern amenities. In Delhi and Kolkata, we have worked • In talks with several serviced apartment groups in a few cities for tie-ups • Will be launching its India Website shortly is taken care from offices in Mumbai, Delhi and Chennai. We are happy that we try and do everything for our clients in respect to travel." “ We have to create affordable infrastructure Indians feel it is cheaper to travel to Bangkok, Colombo, Kuala Lumpur or Singapore than going to Shimla, Kochi, Jaipur or Sikkim. We have to create affordable infrastruc- ture within the country for out tie-ups while in Chennai and • Will be starting its online segment Kartha said, "We domestic tourism to flourish." Thiruvananthapuram we are renovat- next year have always moved within the At Gilpin, Kartha asserts, ing our own properties for homestays. with technology and country for "We will soon provide access • The present focus of Gilpin is to By September we will be launching this do not shy away from to full reporting on all trans- enhance the business through domestic new product," Kartha hoped. investing in technolo- action within 24 hours with incentive groups Normally, she recounted, "Travel gy to aid the travel tourism our Management Information agencies don't look beyond ticketing demands. We will be Reporting (MIR) system. Gilpin but our company has always been launching our India to flourish. has a tradition of delivering keen on giving value-added services to Australian Peter Dick with an Indian part- website shortly for sustainable efficiency precise- our customers. We keep a low profile as all our business comes through word of mouth and corporate satisfaction. Business houses are happy at our performances and luckily we have good client profile to service as of now." Gilpin was launched in Sydney by an ner Anup Rana (founder of the Indian oper- ations), director of the company in 1992. In Australia, it has corporate houses like Novartis, Allergan, etc. She said, "In India we service travel requirements of Marriott, Mahendra Consulting, A W Faber Castell, Hyperciti, making the Indian market more aware of online segment next year. Besides, in New Zealand as well. Although ” our products. We will be starting our Australia and India, we have operations we are now getting introduced to FITs, ly tailored to individual corpo- rate needs." Launched in 1998, Gilpin Tours & Travel Management (GTTM), part of Australia-based Gilpin Travel Management Group, today spe- cialises in corporate travel and has sev- eral businesses to its credit. FAMILY ALBUM Kingfisher Airlines' new A new reservation office of Kingfisher Airlines spread over ticketing office in Pune 1,000 square feet carpet area was recently inaugu- rated in Pune by Bhanu Mohan Kaila, sales head, Kingfisher Airlines (Western Region). The office will provide Puneites easier and better access to airline bookings to various destinations in the country. A puja was also conducted on the occasion. This new office will allow guest to pur- chase or pick up airline tickets, enquire about fares, change reservation, get frequent flier assis- tance and also buy DN coded tickets. The office will be open from 10:00 am to 5:00 pm from Mondays to Saturdays and on Sundays from 10:00 am to 1:00 pm. TAFI's All India National TAFI held its Northern India Chapter election in New Delhi and Karnataka Committee election held Chapter in Bengaluru to elect new office bearers. TAFI also held its election for its All India National Committee for the term 2008-2010. This meeting was attended by many who shared their inputs with the gathering. 22 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM Thai Airways opens office in Mumbai, organises seminar showcasing promotions Thai Airways opened an integrated office in Mumbai recently. The office was opened by Pandit Chanapai, executive vice president (commercial), Thai Airways. The airline also organised a seminar in Mumbai recently. The seminar was inaugurated by Yutthanai Piamprom, general manager-Mumbai. The seminar showcased the recent promotions by Thai Airways through a presentation by the Thailand Tourism Board. Turkish Airlines recently screened the Hindi Turkish Airlines' treat blockbuster 'Mission Istanbul' for its clients at PVR Rivoli, Connaught Place, New Delhi. for the movie buffs in Delhi The screening saw people from the travel fraternity in good numbers. AGENTS AUGUST 2 ND ISSUE 2008 TRAVTALK 23 Globus & Cosmos partners with The Globus family of brands includes Globus, Cosmos, Monograms and Avalon Waterways. With Jet Airways' JetPrivilege over 400 vacations to 65 countries across six continents, the Globus family of brands offers THE GLOBUS FAMILY OF BRANDS has entered into a pact with Jet's travellers experiences JetPrivilege. JetPrivilege members will now earn 1 JPMile for every $1 with tour directors belonging to the region, spent on taking a qualifying service with the Globus family vacations across local cuisine and a mix of value-added sightseeing Europe, North and South America, Australia, New Zealand, Japan and China. Gaurang Shetty, and free time. The senior vice president, Alliances and Interline, Jet Airways Globus family of brands TT BUREAU is constantly looking to delight and clientele and we find the offers travellers a range surprise its members with a superior perfect fit between our cus- of vacation options - ualifying services include vacations customer experience, and the forging of tomers and the profile of Jet Airways Cosmos offers vacations starting from Q undertaken by the JetPrivilege member under the Globus, Cosmos, mutually beneficial partnerships such as these go a long way in helping us travellers. This is a unique initiative for us and we look forward to bringing just $65 a day to Globus using 4-star and above hotels. While Monograms Monograms and Avalon Waterways brand achieve that." value to our as well as Jet Airways gives guests the freedom to travel inde- of holidays, for the price quoted in the "We are very excited about this part- customers through this partnership," pendently, without a group, Avalon brochure or on the Globus family Website, nership. Globus family of brands vaca- said Gauri Jayaram, regional director, Waterways sets the standards in with applicable surcharges, if any, paid tions target a very select up-market Globus Family Vacations. European river cruising. by the member. Furthermore, JetPrivilege members will also be entitled to an exclusive $75 off for self and companions on any vaca- tion booked between August 1 and 31, 2008, while earning JPMiles on the same. Gauri Jayaram, regional director, Globus Family Vacations Speaking on the partnership, Gaurang Shetty, senior vice president, Alliances and Interline, Jet Airways said, "With a range of packaged vacation The JetPrivilege • Qualifying services include vacations undertaken by the JetPrivilege member under the Globus, Cosmos, Monograms and Avalon Waterways brand of holidays, for the price quoted in the brochure or on the Globus family Website • JetPrivilege members will also be entitled to an exclusive $75 off for self and companions on any vacation booked between August 1 and 31, 2008, while earning JPMiles on the same options catering to diverse tastes and price points, JetPrivilege is proud to welcome the Globus family of brands as its latest partner. JetPrivilege 26 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM This year's annual convention of IATO which took th Glimpses of the 24 IATO place in Bhubaneswar from August 7 to 10 focussed on the theme 'Indian Tourism: Managing Growth'. Convention in Bhubaneswar With around 1,000 participants who attended the conference, it was a big hit. Participants experienced a heady ambience of business mixed with pleasure. CRS AUGUST 2 ND ISSUE 2008 TRAVTALK 27 UNIGLOBE & Amadeus roll out online booking solution CAO The new online tool enables UNIGLOBE agencies to offer their customers competitive deals from a single integrated platform. Uniglobe Travel (South Asia) and Amadeus recently announced the roll-out of a specialised integrated booking solution, Complete Access Online (CAO) (L-R): Ritika Modi, regional president, UNIGLOBE Travel South Asia & Ankur Bhatia, managing director, Amadeus India TT BUREAU their corporate customers, thereby cre- nology is increasingly becoming an nology that simplify the travel process ating a seamless online extension of their indispensable tool for enabling travel while adding overall efficiencies. niglobe Travel (South Asia), single- physical office." managers to better plan and manage a Our solutions are geared to offer the U brand travel franchisee company and Amadeus, leading global technology part- Commenting on the integrated offer- ing, Ankur Bhatia, managing director, company's travel requirements. In order to address this latent need, best deals including fares and flight availability while offering more choices ner to the travel industry, recently Amadeus India said, "As corporate trav- Amadeus is continuously investing in of the best airlines, hotels and car announced the roll-out of a specialised el witnesses exponential growth, tech- creating new benchmarks in travel tech- rental companies." integrated booking solution, Complete Access Online (CAO). The solution devel- oped along with Amadeus empowers travel agencies to offer enhanced online and offline travel services to corporate as well as individual customers. The booking solution, CAO, is inte- grated with Amadeus' Application Programming Interface (API) which facil- itates dynamic availability of fares and online booking. With this deployment, Uniglobe now enables its franchisees to have a fully-integrated online and offline business travel service for their customers. CAO enables travel agents to cater to infrequent customers without adding bur- den to their existing service infrastruc- ture as the bookings automatically fall into the GDS of the agency. With the inte- Making life simpler • Uniglobe Travel (South Asia) and Amadeus recently announced the roll-out of a specialised integrated booking solution, Complete Access Online (CAO) • The booking solution, CAO, is integrated with Amadeus' Application Programming Interface (API) which facilitates dynamic availability of fares and online booking grated payment facility, travel agents can also use this tool to reduce the negative impact of business receivables. Detailing the benefits of the platform, Ritika Modi, regional president, UNIGLOBE Travel South Asia said, "CAO is an ideal solution for our franchisees as they can benefit from an exceptionally low entry cost and give their customers access to this full service online application. With this booking platform, agencies will be able to enhance their service efficiency by combining their proven offline com- petency and local accountability with an e-commerce application that allows their customers to book online while adminis- tering and managing their bookings. This online tool also enables agencies to man- age credit terms, fees or discounts for 28 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM Mixing business with pleasure TRANSPORTATION AUGUST 2 ND ISSUE 2008 TRAVTALK 29 Volvo Buses India: Giving a new face to road travel VOLVO BUSES INDIA is uniquely placed as a single window for all customer needs. In an exclusive interview with TRAVTALK , Akash Passey, managing director, Volvo Buses India talks about his company's growing presence. PREM KUMAR class badly needs a better bus transport when compared with metro systems, it the country. Moving region by region, system that is safer and comfortable at the takes only 5 per cent of the cost to set up ensuring that we first establish our serv- e aim to keep pace with the same time. In the last six years, the Volvo a bus-based rapid transport system. Of ices and parts set up before we sell a bus. "W industry and even plan to exceed the expectations of our customers. In City Buses have actually catered to this need. Today, most passengers can travel course, all of this can become even more valuable to the final users of the transport We know our products provide a very high performance level and comfort across all January, we inaugurated the new Volvo in a Volvo across most key destinations of if we can improve and develop our infra- kind of roads." He added, "Today, all key Body Building Factory and recently we the country. An efficient bus transport sys- structure at a quicker pace." tourist destinations have a common mode established a new company - Volvo Buses tem backed by modern buses has very Passey said, "In India, we established connecting one to another and this link is India. With this, we are now uniquely sound economical sense. For instance, ourselves in a step-by-step manner across none other than Volvo coaches." placed as a single window for all cus- tomer needs. The new bus factory sets new standards in quality and production and will also be the base for exports in the region and beyond in the near future," he added. "We have already upgraded or intro- duced a new model each year. Earlier, we had introduced the Volvo City Bus. This year we introduced new service dealers across the country and have a very high quality and focussed support network in Akash Passey, managing director, Volvo Buses India the country." He informed, "Last year, we sold over 200 buses and this year we plan to sell around 450 buses. The market for luxury AC coaches is 600 buses approximately." Volvo is also exporting the buses from India. The company has already exported its buses to Bangladesh. Passey further said, "With our new factory we are now working on exports to Asian, Middle Eastern and African markets in the near future." He added, "India can definitely be among the hubs of buses in the region and can be very competitive. As the mar- ket matures and demands greater num- ber of high-performing modern buses this capability can only get better." He added, "Right now, people who use personal cars are spending many times more than what it would cost to take a bus. To deal with this issue we need to provide them with a bus and a bus-sys- tem, which motivates them to leave their vehicles at home. Not only this allows for equitable use of city spaces, but is a much more efficient and environment- friend- ly approach to personal mobility." He further said, "The rising middle 30 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM IATO convention '08: Stalwarts get together in Bhubaneswar AGENTS AUGUST 2 ND ISSUE 2008 TRAVTALK 31 Birla Viking Travels packs the maker. He further said, "Foreign tourists love Indian films, especially Bollywood, which they find colourful and culturally rich. They are keen for a first-hand experi- Bollywood punch for tourists ence with the artistes and people involved with cinema by seeing them in action." "Besides Filmcity," Nihalani said, "We will be talking to other studios also for BIRLA VIKING TRAVELS Travel agencies, MTDC and Bollywood film bodies have tried their best to leverage film shooting and glamour associated with Bollywood to lure Bollywood beckons tourists but wasn't able to popularise it as an organised package. Birla Viking Travels • Birla Viking Travels has taken the has now come forward to launch 'Bollywood Tourism' for international tourists. initiative to tie up with Pahlaj Nihalani's Chiragdeep International through Filmcity activities." to launch 'Bollywood Tourism' SRIPRAKASH MENON In phase two, Khan • The idea is to make Bollywood as know there were a few attempts in the hoped, "We will be organis- popular as Hollywood from the "I past to promote tourism through Bollywood cinema production and events ing workshops, primary courses, special orientation tourist's point of view but now Birla Viking Travels has taken the sessions for foreign trav- initiative to tie up with Pahlaj Nihalani's ellers ranging from weekly giving access to our guests so that the pack- Chiragdeep International to launch to six months on subjects age becomes successful. As of now, we will 'Bollywood Tourism'. We have already dealing with cinema, its take the guests to the film and TV shoot- talked to the film bodies, Maharashtra post-production activities, ings within the Filmcity premises and we Tourism Development Corporation (MTDC) etc. In the future, visit to a will also show them Subhash Ghai's film and Filmcity about our new project to boost film museum and other cin- institute 'Whistling Woods' where they can tourism in Mumbai," Asgar Khan, CEO, ema-related activities at also see our film post-production setup, etc. Birla Viking Travels stated. Asgar Khan, Pahlaj Nihalani, president, Filmcity will also be includ- We are also planning to include ND studio CEO, Association of Motion Pictures and TV "Mumbai is frequented by a lot of for- Birla Viking Travels Programme Producers & filmmaker ed for a wider package. near Panvel once things get organised at eign tourists and many are fascinated by We are convincing the our end. Our idea is to make Bollywood as the Bollywood cinema. They want to know Maharashtra government to popular as Hollywood from the tourist's how the stars look like, about their cos- marketing this product through travel tap the potential international traveller point of view. We are sure that with Viking tumes, the way films are made, post-pro- agents in India and Viking will be doing interested in Bollywood." Bollywood Travels, MTDC and the Maharashtra gov- duction facilities, etc. So, we thought why a presentation in about 30 countries to tourism is the best way to attract foreign ernment, we will be able to make this not give a glimpse of Bollywood in a half- get tourists for Bollywood tourism. We tourists to Mumbai since it is also the birth- tourism package successful. Eventually, day package at the cost of $ 200 per per- are also looking at organising film events place of cinema, remarked Pahlaj Nihalani tourists from the domestic market will also son inclusive of a meal," Khan further said. for the tourists. Initially, we will be con- president, Association of Motion Pictures get attracted to this manufacturing site of As a first step, he said, "We will be centrating on showcasing Bollywood and TV Programme Producers and film dream world," Nihalani observed. Railjet to hit the tracks in December '08 els and newspapers/magazines in First. In Economy, snacks, packed lunches and din- ners will be available against payment. Passengers can have meals RAIL EUROPE has launched the high speed served directly to their seats ("at-seat service") in all classes. train - Railjet, which hits the tracks in December Post December 2008, the 2008. This will usher in a new era of long-distance range of services will be extended step by step to six transport for rail travellers. connections from Vienna to Munich and seven to the TT BUREAU ry will have a bistro, the First and Hungarian capital of Budapest the Premium class will offer high- every two hours. December ustrian Railways premium product quality equipment and a service 2009 onwards, the Railjet will A 'Railjet' shortens journey durations through a maximum speed up to 230 concept with a personalised touch. Catering will be taken over by also be used for the lines Vienna - Innsbruck - Feldkirch km/h. Furthermore it has enabled the par- the renowned - Express/Meinl am - Bregenz and/or Zürich. The ticipation in the alliance of the European Graben and the selection of set connections Vienna - Graz - high-speed railways, the 'Rail Team'. meals will comprise Austrian deli- (Ljubljana/Zagreb) and Vienna The Railjet with its high-class ambi- cacies as well as international spe- - Villach - (Venice) will be ence offers a total of 408 seats in the cialties. Cold and hot snacks, drinks as well will be included in the passenger fare for established step by step from the end of three different classes. Economy catego- as hot towels and newspapers/magazines Premium, and welcome drinks, cold tow- 2010 onwards. 32 TRAVTALK AUGUST 2 ND ISSUE 2008 FAMILY ALBUM Travel industry converge in Bhubaneswar 34 TRAVTALK AUGUST 2 ND ISSUE 2008 MOVEMENTS BJN Group of Hotels DOTW Svelte Personal Suites, Vivek Pathiyan has recently been appointed Gaurav Sharma has been appointed as regional New Delhi as the COO of BJN Group of Hotels to support P manager, sales - Western & Central India in Priya Anand has been appointed as the general manager B Nichani and develop the group with his guid- Destinations of the World (Subcontinent) (DOTW). He is of Svelte Personal Suites, Delhi's first suite hotel located at ance. This is a new role for him but he is an old based out of Mumbai Office and in his role he would Saket. Anand started her career with Taj Palace Hotel where player in hospitality business with 32 years spearhead growth and expansion of DOTW's distribution she worked as manager room reservation and then went on dedicated to Oberoi, Marriott International, channel in the western and central Indian markets. to join Hotel Crowne Plaza Surya as front office manager. In Leela, Ramada Palm Grove and The Orchid After completing his graduation from Delhi University in 1999 she joined Jaypee Palace Hotel & Mumbai. His role is Mathematics (Hons.), he joined Thomas Cook and relo- Convention Centre, Agra as the of immense cated to Jaipur to manage front office manager and importance for outbound sales for later rose to become the the expansion of Rajasthan region. executive assistant the company He moved back to manager there. In business. Delhi and joined 2004 she moved to The Oberoi, New The Grand, New Delhi to manage Delhi as the director corporate and of rooms. Her last inbound sales for assignment before join- Delhi NCR ing Svelte Personal region. suites was as room division manager at InterContinental, The Grand, New Delhi. Hyderabad Marriott Hotel Sonata Travels India Singapore Airlines & Convention Centre Amitava Mukherjee has joined Sonata Travels India as general manager - marketing & operations. He has Edwin Chiang has been appointed as the new manager for Singapore Airlines' operations in Punjab. Based in Jalandhar, Ty Collins has been appointed general manager, Hyderabad Marriott Hotel & Convention Centre. Collins done his post graduate diploma in tourism from his responsibilities include overseeing operations, business comes with a vast knowledge and experience in the University of Delhi and has 23 years of experience in development, marketing and sales activity for the Punjab hotel industry. Prior to moving to Hyderabad, Collins inbound travels. Prior to region. Chiang has been working with Singapore Airlines for was the opening general manager of the Marriott this, he had worked over four years. Prior to taking over the role of state manager, Executive Apartments, Yeouido Park Centre, Seoul and at Abercrombie & Punjab, he served as the regional Soo Fitness & Spa. Before Kent, Distant marketing manager - West moving to Seoul, Collins Frontiers, Far Asia and Africa. Before spent several years Horizon, Trans that, he was managing working in the award Indus and The corporate accounts at the winning JW Marriott Luxury Holidays. airline's Singapore sales Phuket Resort and department. A product of Spa and Marriott's prestigious Nanyang Phuket Beach club Technological University in as the Director of Singapore, Chiang has a Rooms. Collins has rich experience worked for Marriott in sales, mar- for over 13 years in keting and the mainland handling cor- U.S. Hawaii, porate and Asia. accounts. The Residence Royal Orchid Hotels Taipei Economic and Cultural Sachin Mahesh has been promoted as head of sales B Chandrasekaran has joined Royal Orchid Hotels Center, Delhi of The Residence for Karnataka region. He has had a as the company secretary. He comes with a graduate rich and varied experience in his career. He had been degree in commerce and law and has 24 years of Paul Shek has been appointed the deputy director gen- with The Oberoi Hotels for around seven years and then experience in company secretarial, finance, accounts eral of Taipei Economic and Cultural Center (TECC) in set up the Royal Orchid Park Plaza in Bengaluru. He and legal functions. He has worked with reputed com- New Delhi. He joined ministry of foreign affairs of also had a successful five-year stint with BPOs involved panies such as Biocon and Future Group Companies, the Republic of China (Taiwan) in 1984. He was in managing operations. He has been with The including a stint of senior staff at Dept. of East Asian and Pacific Affairs of Residence for little over a year now. His hobbies are three years over- MOFA from August 2002 to playing sports, watching seas at Port July 2003, assistant movies, listening to Moresby, director general, music and reading Papua New Protocol Department books. He also Guinea, a from February 2004 loves travelling South Pacific to February 2006 and and travels a nation, near deputy director gen- lot. Australia. eral, department of East Asian and Pacific Affairs from February 2006 to November 2006. CLIPBOARD LIST OF EMAILS & WEBSITES AEROSVIT NOVOTEL HOTELS www.aerosvit.com www.novotel.com/asia firstname.lastname@example.org ORANGE TOURISM AGUADA ANCHORAGE SOLUTIONS PVT. LTD www.aguadaanchorage.com enquiry@orangetourismsolu- email@example.com tions.com AUSTRIAN AIRLINES PROWEZ www.vienna.info www.prowez.com www.austria.info/in firstname.lastname@example.org www.aua.com RAIL EUROPE BEST WESTERN RADHA www.raileurope.co.in ASHOK www.theeuroholidays.com www.radhaashok.com email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org CHINA EASTERN email@example.com SARA VILAS www.khatrihotel.com FOREREPRESENTATIONS www.saravilas.com http://forerez.com/ firstname.lastname@example.org, hotelsales@forerepresenta- email@example.com tions.com SAROVAR IBIS HOTELS www.sarovarhotels.com www.ibishotel.com/india firstname.lastname@example.org email@example.com GALILEO www.galileo.co.in SELECT HOTELS www.selecthotels.co.in firstname.lastname@example.org GRAND HAVELI www.grandhaveli.com email@example.com SHAFTESBURY HOTELS firstname.lastname@example.org www.shaftesbury.com KTC SPRING TRAVELS PVT.LTD www.ktcgrandtours.com www.springtravels.com email@example.com firstname.lastname@example.org email@example.com firstname.lastname@example.org SRILANKAN HOLIDAYS www.srilankan-holidays.com KINGFISHER AIRLINES www.flykingfisher.com SWISS www.swiss.com KUMARAKOM LAKE RESORT www.thepaul.in THE GOLKONDA www.thegolkondahotel.com LE- PASSAGE TO INDIA email@example.com www.lepassagetoindia.com VCI HOSPITALITY LTD LUFTHANSA firstname.lastname@example.org www.lufthansa.com VIRGIN ATLANTIC MGTO www.virginatlantic.com www.macautourism.gov.mo/ MYSTIC VALLEY SPA WORLDSPAN www.worldspanindia.com RESORT www.mysticvalleyresort.com email@example.com WORLD TRAVEL MARKET firstname.lastname@example.org www.wtmlondon.com Postal Reg. No.: DL(ND)-11/6044/2006-07-08, Licence to Post without Pre-payment No.: U(C)-178/2006-08 for posting on 7-8 and 21-22 of the same month at New Delhi P.S.O., RNI No.: 53492/91 END MARK Phoenix Group plans expansion, to venture into real estate PHOENIX GROUP is in the process of planning its first foray into the highly lucrative Indian real estate market with a first of its kind, luxurious villa project in Goa. Aditya Kamani, director, Phoenix Group Global, Bengaluru shares his plans and strategies with TRAVTALK . SANJANA BHOWMICK We plan on develop- Sharing his views ing a property here on the changing he Phoenix properties include that will also have a hospitality trends T Radisson Plaza Resort & Spa, Kumarakom, Radisson White Sands commercial section attached. The group's he says, "The hospi- tality sector is today Resort, Goa, Country Inn & Suites, luxury brand shall be witnessing a shift in Goa. After the successful stint with launched with the consumer trends. hospitality, for the first time, the Whitefield property Buoyant economic group is in the process of planning in September 2008." growth, changing its first foray into the highly lucra- Sharing his plans lifestyles and cus- tive Indian real estate market with a for the Phase 2 of tomer tastes, savvier first of its kind, luxurious villa proj- expansion, he says, travellers and ect in Goa. Talking about this initia- "We intend to venture increased lodging tive, Kamani says, "This is still in the into other cities such Aditya Kamani, demands make it director, initial stages and will be a very high- as Mysore, Cochin, Phoenix Group Global, Bengaluru imperative to change end project. We are awaiting the final Nagpur, Ahmedabad, with the evolving approval from the concerned author- Chennai and Vizag. landscape. This rapid “ ities before we go ahead and plan These cities are growth of the indus- any further." lucrative locations for try has led to new Sharing the group's future expan- the hospitality sector We are in concepts, business sion plans Kamani says, "We are in and are in serious the final innovations and mar- the final phase of construction of our need of quality busi- ket segmentation. latest property in Bengaluru. This ness hotels." For the phase of More and more, the will be our first property in immediate expan- construction industry is beginning Bengaluru and will also mark our sion, the group has to target niches in a planned an invest- of our latest bid to stay ahead. ment of around 2,000 property Many hotels now Plans crores and are at present also looking coming up in incorporate regional and cultural attributes • The group is in the process of at consolidating their Bengaluru. into their core companies so that it concepts in a bid to ” planning its first foray into the highly lucrative Indian real can possibly consider provide a product dif- estate market becoming an IPO or ferentiation. Hotels raise funds vis private equity. are also increasing their focus on • For the immediate expansion, Apart from these expansions, the green initiatives and sustainability the group has planned an group also plans to bring their in a bid to be environmentally investment of around Floriculture operations to India. They proactive." 2,000 crores are currently in talks to procure As a part of their promotional approximately 50 hectares to grow plans for this year they have intro- roses and other varieties. duced summer and monsoon pack- foray into the luxury business hotels "Despite the period of April to ages for their discerning guests. In segment. This property is slated to September being low season for Bengaluru, they have tied up with be the finest 5-star business hotel in resorts, we have been on an average 'Little Italy' restaurants where guests Bengaluru's booming IT corridor, occupancy that is in the region of 60 who dine at Little Italy outlets are Whitefield. We have also procured per cent. We hope to achieve an given exciting discounts over and land near the Bengaluru occupancy of 90 per cent or above above the monsoon offers that are International Airport in Devanahalli. post September," says Kamani. currently on.
Pages to are hidden for
"Naveen Patnaik Vol XX No"Please download to view full document