I think not only unique, but one of the most fun challenges is dealing with all of our different businesses. So many people that manage high-rises, that's what they manage is a high-rise. Where here in our building, we're a lot different in that we are a high-rise location, we have over 10,000 tenants and probably some of the most prestigious firms in the city housed out of the building and they have their own requirements with regards to access control and customer service.
NEWS MAKERS Inside the Willis Tower with Director of Security Keith Kambic By Joel Grifﬁn, assistant editor, SecurityInfoWatch.com F or years, Willis Tower (formerly known as the Sears What are some of the unique challenges involved in manag- Tower), has stood as one of the world’s tallest and ing security for a landmark building like Willis Tower? most well-known buildings. As such, security at the I think not only unique, but one of the most fun challenges is landmark Chicago facility requires the best in secu- dealing with all of our different businesses. So many people that rity personnel and technology. manage high-rises, that’s what they manage is a high-rise. Where For the past six years, Keith Kambic, who has more than 25 years here in our building, we’re a lot different in that we are a high-rise experience in the security industry, has been charged with keeping location, we have over 10,000 tenants and probably some of the the tallest building in the Western Hemisphere safe. Kambic, who most prestigious ﬁrms in the city housed out of the building and previously served as director of security and life safety at the Aon they have their own requirements with regards to access control Center in Chicago, was recently named “Security Professional of the and customer service. But, at the same time, we have one of the Year,” by The Building Owners and Managers Association of Chicago. top tourist attractions in the world at the top of the building with In this excerpt from the exclusive SecurityInfoWatch.com “At the observation deck and that is a real unique and fun challenge the Frontline” interview, Kambic discusses the security initiatives because you’re dealing with a whole different group of people, that he has enacted at Willis Tower and some of the challenges who have a whole different level of expectations. That’s where that are involved in securing one of the world’s architectural mar- my ofﬁcers have to become customer service (representatives), vels. Read the full interview at SecurityInfoWatch.com/executives. almost like greeters because people coming here aren’t necessar- ily familiar with Chicago and they have a lot of questions about the city and the building. With that comes photographing and being able to recognize between the different types of photographs. In addition to that, we run a world-class broadcasting service out of here, which is a 24-hour, 365 day-type of operation that is chal- lenging. Because on a daily basis, we may have 20,000 people enter the building, we have a whole host of retailers, shops, our own post ofﬁce, and that has another set of security and life safety concerns with it. So I think if yo
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