JustAnswer CEO Andy Kurtzig says he came up with the idea for the site in winter 2003 when his wife was pregnant. His desire led him to develop JustAnswer, which is now the largest Web site where people get answers from doctors, lawyers, mechanics or one of thousands of other experts one-on-one. Since JustAnswer's inception, millions of people from more than 145 countries have received fast and affordable answers in more than 100 categories. At this writing, Quantcast ranks San Francisco-based JustAnswer as one of the the 250 sites online that reaches more than 5.7 million US users every month (www.quantcast.com/justanswer.com), based on estimated data. To apply to become a JustAnswer expert, you first select your area of expertise. After you become an expert, you can select categories you want to monitor and receive emails whenever new questions are posted. JustAnswer also offers experts chips so they can "spin the wheel" to win prizes.
32 InformationToday February 2010 www.infotoday.com www.infotoday.com/linkup Visit This Site for Questions or Answers The reluctance of by THOMAS PACK | the site in winter 2003 when his questions on how to fix electronics. wife was pregnant. “Like many first ‘Sometimes I get as many as 100 Y consumers to buy ou could make money if you time parents-to-be, we had a lot of questions a day,’ says Mr. Davis, know the answers to any of questions on everything ranging who has about 55 years of experi- Edited by the following questions: from health to finance,” Kurtzig ence repairing electronics. ‘A few Loraine Page new products also may says. “I found myself wishing there years ago, I was lucky if I got 15 • What should you do if your were live experts available to an- questions a day.’” computer freezes when you be driving people swer our questions around the clock. try to reinstall Windows XP This desire led me to develop Just- Professional? Answer, which is now the largest Asking Questions to the Q&A site. • What are your legal rights website where people get answers Asking a question on JustAnswer if your neighbor’s hedge is from Doctors, Lawyers, Mechanics is fairly simple and straightforward. encroaching on your yard? or one of thousands of other Experts You just type your query into a box one-on-one. Since JustAnswer’s and create a user account. Then, • Would the 30-day mood inception, millions of people from you name the price you’re willing disorder program at the more than 145 countries have re- to pay. You can pay up front via Sierra Tucson Treatment ceived fast and affordable answers PayPal, credit card, or debit card, Center help a young woman Link-Up Digital with a history of depression? in more than 100 categories.” At this writing, Quantcast ranks or you can wait to pay when you get an answer. But if you’re a first- is a semimonthly People were offering $18 for an- San Francisco-based JustAnswer time user, you’ll have to pay a “re- swers to the first two questions and as one of the top 250 sites online fundable good faith deposit,” if you updated, web-only $200 for an answer to the third one that reaches more than 5.7 mil- don’t prepay, and the site notes section featuring a few months ago on JustAnswer lion U.S. users every month (www that “prepaid questions are typi- (www.justanswer.com), a website .quantcast.com/justanswer.com), cally answered faster.” articles, reviews, that also lets users ask (and an- based on estimated data. You’ll get an email (often within swer) medical, auto, boat, business, The economic downturn may be a few hours, sometimes within min- and more for savvy personal finance, homework, pet, driving many people to seek answers utes) that notifies you of an answer parenting, relationship, and many on the site. For example, according to your question or a request for users and producers other types of questions. to an article in The Washington Post, more information. Some users have of electronic JustAnswer saw a spike in recession- complained that the site’s experts Everyone Is related health questions beginning don’t always have the credentials information products in 2008: “The site, which allows cus- they claim or don’t always provide Looking for Answers tomers to pose a health question useful answers. But JustAnswer and services. JustAnswer CEO Andy Kurtzig and ‘bid’ $9 to $30 for a doctor’s or a requires experts to verify their cre- says he came up w
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