Most people would agree: Muscle is a good thing. At the gym, you might work with a personal trainer to help you buff up. In your agency, you might look for an organization whose mission includes helping agencies optimize their performance. The publication recently had the opportunity to speak with several agency representatives who had found such an organization in Agency Services Group, LLC (ASG). Based in Farmington Hills, MI, ASG was capitalized by Amerisure Insurance Co as a consulting and business improvement firm to deliver innovative business practices to insurance agencies. In order to effectively understand what an agency wants to accomplish when it engages ASG, Jennifer DeMello-Johnson of ASG says that ASG likes to have the agency begin by completing an online self-assessment using the Comprehensive Agency Assessment Tool that ASG and its providers created. With ASG's array of services, agencies will be better positioned to face today's pressing challenges and better prepared to succeed in the future.