OUR SYMPATHY: CONDOLENCE LETTER TO AN AETNA UNDERWRITER Begin with a sincere expression of feelings about the sudden, disturbing fact of Rosalia’s death. Mention her positive qualities and the fact that she will be missed—but don’t dwell on the situation. Use the middle paragraph to turn the letter to more positive matters by encouraging Hector and offering the group’s support. Your closing offer of a helpful change in working hours completes the upswing begun in the second paragraph. Under the circumstances, no one can write an “upbeat” letter, but you can offer strong, positive support.
AETNA HEALTH PLANS 201 No. Civic Dr. Suite 300 Walnut Creek, CA 94596 510-977-3232 Fax 510-977-0793 www.aetna.com November 17, 2005 Mr. Hector Almeida 47 West Ave. #10 Walnut Creek, CA 94596 Dear Hector: We were all shocked and sorry to hear the news of your wife’s death. We know Rosalia was a fine woman and will be deeply missed by many people, especially her family. Hector, we also know that you, above all, have the strength and tenacity to pull through this trying time. Our thoughts are with you—and if you need to talk to a friend, you know where to find us. Also, if you’d like to shift your schedule up an hour when you return to work (so you’ll have more time to spend with Lisa after school), just let me know. Best wishes from your friends at Aetna,
Georgina Shanley Chief Administrator (Names and signatures of underwriting department members)