Tim Anderson, PMP, CSM 16067 SW Dewberry Lane | Tigard, OR 97223 | H: 503-579-5903 | M: 503-330-4562 | firstname.lastname@example.org Project Manager Achieving business objectives through quality Project Management Ten years experience in project management leadership, influencing, and motivating to achieve project goals. Expert practitioner of project methodology: inception, initiation, planning execution, control, and closeout, with attention to thorough requirements, systems analysis and solution design. Advanced knowledge of traditional Waterfall, and Agile software development lifecycles (SDLC). Strengths include project and people management, team leadership, forecasting, capacity planning, stakeholder management, business systems analysis, feasibility studies, and vendor management. Experienced in software development across multiple technologies and architectures, ranging from Web development (.Net, J2EE), Network Infrastructure, to Mainframe systems. Also experienced in release/configuration management, enterprise wide programs including marketing campaigns, business process reengineering, end user communication, support modeling, end-to-end testing, and 14 years business analyst experience. Accomplishments include large scale enterprise programs, managing multiple projects simultaneously, with budgets of $8 Million, 15,000 hours, 35 project team members, and stakeholders from 45 business divisions. Summary of Qualifications Experienced running large enterprise projects, with multiple subproject efforts Project Management Professional (PMP), and Certified Scrum Master (CSM) experienced in PMBOK, RUP, and Agile project management/SDLC methodologies. Ten years experience managing within a full software development lifecycle: Inception, Collaboration, business requirements, use case development, technical design, application architecture, application development, all aspects of testing, environment build out, and configuration management. Proven ability to understand management business goals and deliver products on time, within scope and budget. Operated within PMO structures, of various maturities, and contributed to process definitions and templates. Adept at building strong teams in projectized, matrixed and functional organizations. Proficient in handling projects with enterprise-wide stakeholders, and vendors. Four years buying and order procurement, ten years of sales experience. Professional Experience Umpqua Bank 11/2009 – Present Senior Enterprise Project Manager Regulation E, Reg Z, and HAMP Program, 1/10 – Current. 15,000 hour enterprise wide effort, to meet Federal mandate, and ensure compliance. Marketing effort to inform customers, and solicit response. Outsourced data collection. Core system requirements, design, and development. Operational work flow changes, four online application outsourced solutions and multiple vendor management. Core system version upgrade, with complete regression and end-to-end testing, including transaction decisioning, statement output, ACH and Wires, and reports. Insider Upgrade 2/10 – Current. Improve intranet system performance through hardware scaling, n-tier architecture, and SQL 2008. Convert dotnetnuke (content management) from open source v2.1 to supported v5.3. Training plan for enterprise wide content managers. Refactor over 50 internal intranet business applications for new architecture. Evergreen Bank Acquisition – 2/10 – 6/10. Effort to convert Evergreen Bank acquired through FDIC auction. Infrastructure conversion of seven branches, and two office floors, consisting of WAN, PC refresh, email, file shares, legacy application conversion, Version 2010 with SQL 2008, VOIP phone deployment, 50% activities outsourced through vendor. Gathered requirements of needs by business unit. Communicated to entire company, and end user communication and documentation. TFS Deployment 1/10 - 4/10. Implemented Team Foundation Server v2010 with SQL 2008, as source code management, code migration, and story tracking, for all internal development efforts. Migrated off Subversion for code repository. Connect Web Application Rewrite, 11/09 – 3/10. Lead project team through the organization’s first Agile SDLC project. Defined approach, templates, gates, product backlog, and sprints. Rewrote internal intranet application for tracking volunteer hours. ASP.Net 3.5 WCF service layer with SQL server 2008 db. Single sign-on tied to Active Directory, multi- tiered architecture. Tim Anderson, PMP, CSM 16067 SW Dewberry Lane | Tigard, OR 97223 | H: 503-579-5903 | M: 503-330-4562 | email@example.com The Regence Group (On contract) 8/2008 – 11/2009 Project Manager PM responsibilities: schedule, financial forecasting and tracking, issues and risk tracking, communication, team time entry maintenance, external vendor work order facilitation and code delivery, and business analysis. HIPAA 5010, 6/09 – 11/09. Federal mandated effort to improve standards and expand information exchanged with healthcare providers, and other Blue Cross organizations. Tasked with effort to upgrade four of six X9 transactions, beginning with compliance analysis, requirements, design, across four claims processing systems. ITS Replica EDW, 01/09 – 11/09. An effort to develop a replica of a key central DB2 database, and improve the synchronization process to real-time. Blue Exchange Sustainment improvements, 02/09 – 9/09. Management of internal and vendor developed code to correct errors, and improve efficiency of inter-plan claims processing. As Is Renewals, 8/08 – 3/09. An operational efficiency project to automate process to renew client coverage based on criteria. 3000 hours, eight core team members, four project leads, twelve test team members. Agile .asp development. Presale Benefit Summary, 8/08 – 2/09. An Agile development effort to enhance an internal web-based tool for the Sales department to preview coverage and premiums during negotiations. Core project team of 15, plus five project SMEs. This effort logged 3,000 hours. Rollup duplicate provider locations, 8/08 – 2/09. With a goal of improving data accuracy feeds from backend legacy mainframe applications, this project consisted of five separate work flows simultaneously on three systems to automatically identify inaccurate and duplicate data entries. Required multiple services contracts executed by IBM. Nike (On contract) 3/2008 – 7/2008 Project Manager Tech Refresh Project 3/08 – 7/28. Development of a new point of sale system for all Nike US stores with a budget of $8 Million. Managed team focused on hardware delivery, and environment engineering in a Windows OS environment. Scope included release management support, remote system update and maintenance solution, and automated remote system monitoring. Vendor management including hardware procurement, staging, tracking, and delivery through project and deployment. Also responsible for team leadership, budget tracking and reporting. NuBridges Project, 4/08 – 6/08. Implement system encryption to protect customer credit card data as required by PCI (Payment Card Industry) compliance. An AS400 system application used for credit card purchase transactions, and processing. Lead team through initiation, planning, budgeting, resource planning, and contributed to vendor contract creation. Providence Health Systems (On contract) 3/2007 – 2/2008 Senior Project Manager/Senior Business Analyst Portfolio management for two business lines. Customer relationship management. Project initiation, negotiation for priority. Customer Web Support Model, 9/07 – 2/08. Senior Business Analyst - feasible study to develop solution to meet growing need for external customer support inquiries of Web Services. Analyzed and documented current and future business needs, analysis of inquiries of support, resolution procedures, and volumetrics. Created recommendation of options document, delivered to senior management for consideration. Team of 20 made up of SMEs from five business lines, Product Managers, Steering Committee, and Project Sponsors. Job Description Database, 4/07 – 8/07. HRIS initiative enhance features system improvements, app to Lawson back-end, including upgrade from Classic ASP to ASP.NET 2.0 framework. Online Bill Pay, 3/07 – 9/07. Improvements to existing customer site, and CSR payment form. Worked with Dev team in their efforts to acquire CMMI level 2 certification, standardize Agile development life cycle, and Agile Project Management methodology. ACS Government Healthcare Solutions 4/2006 – 3/2007 Project Manager Agile Project Manager directing team of eight developers, five BAs, and three QC resources. Web based applications used by call centers to manage state public assistance health insurance programs, awarded through outsourced RFP contracts. Customer relationship management requiring interaction with clients regarding scope, technical matters, and status. Project inception, Requirements management, Scope management, Project plan creation, Risk management. Configuration & release management, and production support. Secure applications developed in J2EE, with Oracle DB backend, accessed via VPN. Tim Anderson, PMP, CSM 16067 SW Dewberry Lane | Tigard, OR 97223 | H: 503-579-5903 | M: 503-330-4562 | firstname.lastname@example.org US Bank 6/2000 - 4/2006 Senior Project Manager/Business Analyst, Laptop Encryption, 11/04 - 4/06. Ensure protection of confidential company and customer data by deploying encryption to all laptops. Business analyst of feasibility study to deploy MFS (Microsoft File System) encryption. Senior Project Manager with eight direct reports and 10 functional team members. Researched and evaluated solutions available on the market. Developed and managed approach to encrypt 5000 laptops throughout 35 states. Developed installation solutions, education campaign, and support procedures. Developed testing and deployment methodology for new applications deployed through automated software distribution. Business analyst to create help desk documentation and recovery tools encyclopedia. Project Manager Network Infrastructure, 8/04 - 4/06. Managed projects across enterprise to deploy Network and Telecom build-outs and upgrades. Project initiation, business requirements, financial analysis, project plan development and execution, risk management, hardware procurement and deployment. Required budget estimating, tracking, hardware and software procurement. Deployment of Telecom build-out and upgrades including, PBX, Voicemail, and IVR. Project Manager/Business Analyst, Call Center desktop, 1/04 - 8/04. Managed team of four developers, two QA resources in collaboration and five SMEs to develop a custom application used by collections call center representatives. Business analyst - created initiation documentation, and Use Cases Managed project during inception, elaboration and construction during which business requirements, use cases, technical design and project plan were developed. Personally created business requirements and use cases tailored to the client’s needs. Delivered JAVA desktop application with a telephony interface. Project Manager/Business Analyst Web Development, 8/01 - 1/04. Project budget of $5M over two years to develop a web based enterprise resource portal tailored to specific business as part of a newly acquired business unit conversion program. Application offered enhanced access to confidential business data for internal users, external reps. and external clients. Managed team of 15 developers. J2EE, DB2 architecture, using Rational Unified Process waterfall methodology. Business analyst updating use case changes, new business requirements, and application support encyclopedia. Developed Project Plan, test plan, and test cases. Deliverables included design and development of network topology, hardware procurement and build-out to support custom design for overall program. Developed environment management and change management process for entire program. Business analyst supporting program release management process, and asset management. Release Manager, 6/00 - 8/01. Created integrated multi-platform application release timelines and contingency plans to conform within the standards set by Change Management while supporting the needs of the Business line. Identified project dependencies of internal back-end systems and evaluated risks. Negotiated technical resource support and delegated implementation assignments. Coordinated event activities and functioned as a central command center for communication. MEIER & Frank 1/1989 – 6/2000 Analyst - Buying, Business Accounting, and Merchandise Planning 7/96 - 6/00 Managed an $8 Million/year business including all aspects of buying and planning for 19 retail stores. Managerial accounting including budget forecasts, sales tracking (actual vs. planned), gross margin and market trends. Negotiated with vendors pricing, co-operative advertising allowance. Ordered and tracked merchandise from ship date through delivery. Created and executed marketing and advertising strategy. Tim Anderson, PMP, CSM 16067 SW Dewberry Lane | Tigard, OR 97223 | H: 503-579-5903 | M: 503-330-4562 | email@example.com Certification, Education, and Affiliations Certified Project Management Professional (PMP) Project Management Institute - Newton Square, PA Certified Scrum Master (CSM) Scrum Alliance Inc. - Indianapolis, IN (2008) BS, Management and Business Information Systems George Fox University - Portland, OR (2007) (GPA 4.0) PMI Member Project Management Institute - Portland, OR Chapter Areas of Expertise Program Management, Agile Project Management, Certified Scrum Master, RUP (Rational Unified Process), PMI (Project Management Institute), PMP Certified (Project Management Professional), SDLC, Communication, Stakeholder Management, Conflict Resolution, Process Modeling, Vendor Relations, Vendor Management, Request for Proposal, Work Orders, MS Project, Business Systems Analysis, Banking, Healthcare, Health Insurance, Retail, PCI Compliance (Payment Card Industry), Initiation, ROI Return on Investment, Planning, Executing, Controlling, Closing, Excel Macro VB, MS Access, PowerPoint, Word, Visio, SharePoint, Rational ClearCase, ClearQuest, RequisitPro, Crystal Reports, Test Director. Technical Applications Summary J2EE, JAVA, Visual Studio, ASP.Net, Service Oriented Architecture (SOA), Team Foundation Server, VersionOne, Windows Desktop Administration, Linux Desktop, Linux Server, Sun Solaris, Webshpere, IBM DB2, DASD, MIPS, Oracle (db) database, Data Warehouse, SQL, mySQL, Server Clustering, Server Backup Solutions, Network Infrastructure, Cisco Router Switch, TCP/IP, DNS, TFS (Team Foundation Server), Ethernet, Tivoli Storage Management, Tivoli Job Scheduler, f5 Big-IP, Avaya, Lawson, XP Programming, Operational Efficiency, Business Process Engineering, GLBA, Information Security ISS, WebFOCUS, Business Objects, Facets, Healthcare, Help Desk, Data Center Operations, Database Engineering.
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