Formal Letter
English: Writing
-= Rules for formal letter = Formal – use formal language Format Simple and clear Do not make letter longer than necessary – be precise
Address 1) Your Address - The return address should be written in the top right-hand corner of the letter. 2) The Address of the person you are writing to – should be written in the top left hand of the letter – WHY? 3) Country - Don’t have to write country name if receiver and sender is in the same country
Coles Supermarkets Pty Ltd 800 Toorak Rd, Tooronga, Victoria 3146
Ms Grace Ngai 72 First Avenue, Mount Lawley Western Australia 6050 Telephone: +614 02 333 3333 Email: email@email.com 26th June 2008
Date – write month as a word. Different people put the date on different sides of the page. You can write this on the right or the left on the line after the address Salutation or greeting: 1) Dear Sir or Madam, If you do not know the name of the person you are writing to, use this. It is always advisable to try to find out a name. 2) Dear Ms Hello, If you know the name, use the title (Mr, Mrs, Miss or Ms, Dr, etc.) and the last name only. If you are writing to a woman and do not know if she uses Mrs or Miss, you can use Ms, which is for married and single women.
Dear Sir,
Your advertisement in The Australian for the position of Retail Assistant sparked my interest. Please accept this letter as my application for the position.
The first paragraph should be short and state the purpose of the letter. Mention the position you are applying for and where you found the job listing.
Middle of the letter should contain the relevant information behind the writing of the letter. Most formal letters are not very long, so keep the information to the essentials and concentrate on organising it in a clear and logical manner rather than expanding too much.
My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal customers is of the utmost importance in every company.
Middle of letter: Write about your qualification or previous experiences.
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers.
Middle of letter: Why do I think Coles should hire me
With over 10 years of experience as a retail assistant, I believe my qualifications will match your requirements. I look forward to discussing the position with you in more detail. Thank you for your consideration. I look forward to hearing from you soon.
Closing Paragraph - Thank them for their consideration, restate your interest and close the letter.
Yours faithfully,
Ending a letter: 1) Yours Faithfully If you do not know the name of the person, end the letter this way. 2) Yours Sincerely If you know the name of the person, end the letter this way.
Grace Ngai (write your position if you have any)
Your signature Your name Write your position below your name if you have any position.
Coles Supermarkets Pty Ltd 800 Toorak Rd, Tooronga, Victoria 3146
Ms Grace Ngai 72 First Avenue, Mount Lawley Western Australia 6050 Telephone: +614 02 333 3333 Email: email@email.com 26th June 2008
Dear Sir, Your advertisement in The Australian for the position of Retail Assistant sparked my interest. Please accept this letter as my application for the position. My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal customers is of the utmost importance in every company. In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service retail professional to represent you when assisting your valued customers. With over 10 years of experience as a retail assistant, I believe my qualifications will match your requirements. I look forward to discussing the position with you in more detail. Thank you for your consideration. I look forward to hearing from you soon.
Yours faithfully,
Grace Ngai