VoIP Solutions Designer Resume Sample by mplett


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									                                           JESSE KENDALL
   123 Elm Street • Miami, FL 33183 • Home: (305) 555-5555 • Cell: (305) 444-4444 • jkendall@notmail.com

                                 INNOVATIVE VOIP SOLUTIONS DESIGN
Subject Matter Expert (SME) for critical operational support for Global Cisco VoIP Services. Known for providing
outstanding oversight of the network/system changes, proactive analysis of VoIP networks, and quick resolution of
Tier I and II escalated technical issues.

                                      PROFESSIONAL EXPERIENCE

Cisco Systems, Miami, FL                                                                          20xx – 20xx
Manager, Voice Platform Development
Technical Lead, Security/Voice Architecture & Solution Test
Managed a multi-site software development team of 12 people; implemented VoIP/H.323/SIP/xGCP directly on the
DSLAM. Led a software development team located across multiple Cisco sites to implement an eight-port IDSL
card utilized in Cisco DSLAM products. Defined and tested multiple customer solutions, including ISDN over
TDM/fiber networks, voice over IDSL, and third-party CPE at customer sites. Collaborated with Wall Street
institutions to test and deploy next-generation architectures for the brokerage industry. Interfaced with third-party
partners and offshore Cisco teams while driving programs to successful customer implementation. Oversaw product
delivery and supervised team in performing integration testing with VoIP equipment prior to customer deployment.
       Improved performance and increased reliability by implementing platform redundancy, failover, POTS call
        processing, SS7 support, OAM&P, and network management GUI functionality.
       Achieved high coverage in compressed automated cycles; defined the QA process and solution test plans.
       Identified next-generation branch office and core data center architecture for utilization in the financial
        industry, including application packet prioritization, storage, fraud detection, and voice integration.
       Rolled out a security testing program via an education initiative and implemented the enhanced testing as
        part of the ISO-9000 quality compliance.
       Defined processes to improve the boundary and vulnerability testing of all Cisco products.

BCD Network Hardware Division, Miami, FL                                                        20xx – 20xx
VoIP Engineer
Directed a software development team in defining the VoIP software architecture for the product and implementing
VoIP on the IBM routers. Presented the program to IBM organizations and customers. Partnered with other IBM
business units to define an overall voice strategy.
       Provided overall project management support to successfully deliver milestones on time and within budget.

CDE Telephony Systems, Miami, FL                                                                  20xx – 20xx
VoIP System/Network Administrator
Headed technical collaboration with worldwide associates. Created, implemented, and provided 24x7 support of a
network of seven VoIP gateways and three gatekeepers across four worldwide satellite locations. Reformed and
managed the billing system.
IVR/CTI System Developer/Administrator
Managed IVR/CTI in support of online technologies. Innovated and improved an Interactive Response System for
online telephone gaming, voting, dating, and messaging.


                                  Bachelor of Science in Electrical Engineering
                                        XYZ State University, Miami, FL
Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an
advertised position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist
the applications. Resumes without cover letters are usually the first to go, followed by the ones with poorly written
cover letters. Avoid this fate by following these effective strategies:

Address your cover letter appropriately:
Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that
individual. The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs.,
and do not address your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s
gender, address them by their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you
don’t know the name of the hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point,
and gender neutral.

Get to the point in your opening paragraph:
One of the most common interviewing questions employers ask is “Why should I hire you among other
candidates?” Provide an answer to that question right off the bat in your opening paragraph. This is a very
important section because it is the first thing the employer will read. It must be powerful and make an immediate
impact. Be sure sell yourself and your unique abilities. Do not use a generic opening paragraph that can apply to
any Tom, Dick or Harry.
Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For
example, instead of writing “My background is in finance management, making me well-suited for your advertised
Corporate Finance Director position.” you can write “A background in finance management and a proven record of
developing effective strategies that drive revenue, growth and shareholder value make me a strong candidate for
your advertised Corporate Finance Director position.”

Show your interest and sell your accomplishments in the body of the letter:
In this section, you need to show your interest in the job and the company. Research is a key ingredient to a
successful job search. The more you are able to demonstrate your interest and knowledge about a company, the
better your chances are to secure an interview. Get to know the company’s mission and new corporate initiatives,
and tell them how you can help them meet their objectives or resolve their problems. Praise the company for public
recognitions or recent accomplishments. The employer will surely take notice of your active interest.
Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus
on what you will bring to the company and how you will help them improve their profitability. Too much use of the
word “I” will also make your letter look elementary and poorly written.
For executive-level candidates and professionals with substantial achievements, a bullet point format is often the
most effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the
bullet point statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will
make you look lazy. All sentences and achievements transferred from the resume should be rephrased.

Close your letter with a strong paragraph:
In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview
and provide contact information. This is also the ideal place to mention your salary requirements (if the employer
insists on it), or your desire to relocate.
To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to
ensure the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not
mention this in your cover letter if you do not intend to follow up.

In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember
that the goal is to market yourself – not to compose a dull biography.

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