Technical Trainer Resume Sample by mplett

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									                                                                                      123 Elm Street ▪ Miami, FL 33183
 RICHARD A. CHACO                                                                305-555-5555 ▪ jkendall@notmail.com

                                    TECHNICAL TRAINING MANAGER
Technical trainer with proven talent for developing training programs, managing implementations, and providing
continuous improvement on a national scale. Strong combination of applications / equipment knowledge with proven
leadership and motivational skills. Exemplary communicator. Key Proficiencies Include:

♦   Training Programs                    ♦   Sales Team Support                   ♦   Technician Certification
♦   Troubleshooting                      ♦   Employee Management                  ♦   Seminar Design
♦   Help Desk Support                    ♦   Presentation Skills                  ♦   Technical Engineering

                                          PROFESSIONAL EXPERIENCE
20xx – 20xx | Senior Technical Trainer, ABC Communications – Miami, FL
              Coordinated and managed the training of technicians on a national scale for a telecommunications
              enterprise with $10 million in annual revenues. Organized the corporate training calendar and selected
              training courses. Reviewed and monitored the certification status of all technicians. Modified and
              maintained training manuals and instructional documentation.
              ♦   Credited with the successful training and certification of over 500 technicians.
              ♦   Selected as one of the few non-Norstar trainers to conduct training sessions on Norstar products.
              ♦   Created and integrated a training exercise in which trainees designed and linked two theoretical sites
                  during the company’s four-day seminars.

20xx – 20xx | Technical Training Specialist, BCD Technologies – Miami, FL
              Trained over 2,000 employees and developed courses for new products. Prepared classes and maintained
              in-house technical classrooms. Directed five-day technical seminars. Conducted training sessions in
              remote facilities throughout the United States, including Alaska. Performed administrative and personnel
              management duties.
              ♦   Voted the “King of Training” by the Technical Training Team.
              ♦   Played a key role in the development of the Training Department; designed layout of training
                  classrooms.

20xx – 20xx | Technical Instructor, CDE Global – Miami, FL
              Developed and implemented new training procedures and course material for existing product lines.
              Served as subject matter expert for installation and troubleshooting of clean room equipment for the
              documentation group. Traveled to Japan to perform installation, maintenance, and commissioning.
              ♦   Quickly responded to system outages and degradations within customer expectations.
              ♦   Acted as Project Manager for integration of a new Cleanway system into a training center.



                                             SKILLS AND EDUCATION
Operating Systems: Windows NT/2000/2003, Novell, UNIX, Linux, and Macintosh / Applications: Microsoft Office Suite
97/2000/XP (Word, Excel, PowerPoint, Access), Oracle, DB2, Dreamweaver 8.0, and FrontPage 2000 / Hardware: IBM
servers, HP servers, Gateway servers, NetScreen firewall, Cisco routers, hubs, and switches; able to build custom PCs /
Languages: ColdFusion, C++, XML, Perl, PHP, Assembly, ASP, SQL, Visual Basic, BASIC, Java, JavaScript, and VBScript

                        Bachelor of Science: Information Technology, XYZ COLLEGE, Miami, FL, 20xx

Creating a Compelling Cover Letter
A powerfully written cover letter is necessary to land most interviews and ensure job search success. When an advertised
position creates a pile of 100+ resumes, it becomes the responsibility of the hiring personnel to shortlist the applications.
Resumes without cover letters are usually the first to go, followed by the ones with poorly written cover letters. Avoid this
fate by following these effective strategies:




Address your cover letter appropriately:

Be sure that you get the name of the hiring manager before sending your resume, and address the letter to that individual.
The proper greeting will be either “Dear Mr. (Smith),” or “Dear Ms. (Smith).” Avoid using Miss or Mrs., and do not address
your letter to “Dear Sirs,” as it is considered inappropriate. If you are unsure of your contact’s gender, address them by
their first and last name, as in “Dear Pat Smith,” to avoid an embarrassing mistake. If you don’t know the name of the
hiring manager, simply use the greeting “Dear Hiring Manager,”– it’s clear, to the point, and gender neutral.




Get to the point in your opening paragraph:

One of the most common interviewing questions employers ask is “Why should I hire you among other candidates?”
Provide an answer to that question right off the bat in your opening paragraph. This is a very important section because it
is the first thing the employer will read. It must be powerful and make an immediate impact. Be sure sell yourself and your
unique abilities. Do not use a generic opening paragraph that can apply to any Tom, Dick or Harry.

Every line should sell you, so use aggressive language here and throughout the rest of your cover letter. For example,
instead of writing “My background is in finance management, making me well-suited for your advertised Corporate
Finance Director position.” you can write “A background in finance management and a proven record of developing
effective strategies that drive revenue, growth and shareholder value make me a strong candidate for your advertised
Corporate Finance Director position.”




Show your interest and sell your accomplishments in the body of the letter:

In this section, you need to show your interest in the job and the company. Research is a key ingredient to a successful
job search. The more you are able to demonstrate your interest and knowledge about a company, the better your chances
are to secure an interview. Get to know the company’s mission and new corporate initiatives, and tell them how you can
help them meet their objectives or resolve their problems. Praise the company for public recognitions or recent
accomplishments. The employer will surely take notice of your active interest.

Use “I” and “my” sparingly. Try not to use these words more than six times in your cover letter. You need to focus on what
you will bring to the company and how you will help them improve their profitability. Too much use of the word “I” will also
make your letter look elementary and poorly written.

For executive-level candidates and professionals with substantial achievements, a bullet point format is often the most
effective and efficient way to highlight accomplishments. If you fall into this category, be sure to keep the bullet point
statements unique and fresh. Do not copy and paste the exact same phrases from the resume as it will make you look
lazy. All sentences and achievements transferred from the resume should be rephrased.
Close your letter with a strong paragraph:

In the closing paragraph, you need to address several issues. At the very least, you need to ask for the interview and
provide contact information. This is also the ideal place to mention your salary requirements (if the employer insists on it),
or your desire to relocate.

To demonstrate your drive and interest, mention that you will call within a week to follow up. This is a great way to ensure
the resume was successfully received, and it creates an opportunity to establish a dialog. However, do not mention this in
your cover letter if you do not intend to follow up.



In summation, an aggressive and dynamic cover letter will help you stand out among the competition. Remember that the
goal is to market yourself – not to compose a dull biography.

								
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