HUMAN RESOURCES BUSINESS PARTNER
M.B.A., Regis University, Candidate Spring 2013 SPHR/GPHR, Candidate Spring/Fall 2010
Highly accomplished human resources professional with over 15 years of extensive strategic human resource planning and
management skills. Consults with business partners as a trusted advisor on all HR related issues including management and
stakeholders needs. Leads complete delivery of complex human resources programs while liaising with HR functions and
business. Demonstrated ability to proactively resolve employee relations issues while providing guidance on current issues,
programs and transformations. Successful history of analyzing business needs and budgets needs while implementing all facets
of HR strategies in improving the competitiveness of the business with solid project management techniques. Proven ability to
interface across all organizational levels from crafts and trades to C-Suite, successfully negotiating between parties and
transformation opportunities. Provide guidance to leaders regarding human resources techniques and advice for leading in the
employee relations field. Proficient at analyzing and interpreting international, federal, and state laws and regulations. Expert at
crisis management, and driven to motivate and lead employees. Respected for interpersonal skills, strong ethical orientation and
•Up-to-Date State/Federal Law Usage and Knowledge •Recruiting & On-Boarding and Succession Planning
•Training & Leadership Development •Change Management
•Organizational Culture & Vision •Solid Project Management Techniques
•Employee Relations Investigations & Assessments •Performance Management Performance and Training
•HR Metrics Design, Analysis, Policy, Processes/Systems •Customs/Immigration/Visa Specialist
•HR Policy, Processes, & Systems Design •SAP, WebRecruiter, Oracle, Peoplesoft and Taleo
•Mergers and Acquisition Planning and Implementation •Success Factors Software Planning
•Negotiation & Mediation •Mobilization/Relocation of Employees
•Expatriate Compensation, Payroll, & Taxes
Developed new transition plan for in-processing new hire international employees, saving over $16MM for the U.S.
Government/Halliburton reducing cost of salaries by 20% and reducing administrative costs by 50%.
HR Manager/Business Partner In Transition, Houston, Texas; 2008-2010
Human Resources Manager and Business Partner in transition while also providing strategic consulting in talent management,
metrics design/analysis along with a myriad of other HR issues. After taking some time to care for an ill family member, outside
of FMLA, I have begun searching for my next career transition.
Regional Human Resources Manager, CEVA LOGISTICS, formerly EGL Logistics, Houston, Texas 2007-2008
Direct responsibility of over 15 stations in multiple states (approximately 2300 employees) with dotted line responsibility of HR
Coordinators giving them guidance and mentorship. Trained employees/management in various facets of HR including
employee relations, performance management, succession planning, recruitment/on-boarding, policies and procedures,
employee satisfaction and fairness, along with HR state and federal laws. Heavily involved in employee relation and safety
cases within stations at all levels of employees from hourly to C-Suite levels including investigation, resulting recommendations,
and/or mentorship. Co-wrote individual mobilization and expatriate agreements, working out details with each Country and HR
Manager, requiring CEO sign-off. With a company income of over €8 billion; worked integrally with corporate management and
other HR Regional Managers and US Director in order to development goal of revenue €10 billion by 2010.
Resume of Letty Surman Page 2 832-428-9779
Regional Human Resources Manager, CEVA Logistics, Continued
•Provided overall organizational leadership for region including organizational efficiency/development, strategic planning, staffing,
compensation and performance management. Ensured region was trained and followed State and Federal laws.
•Responsible for investigation and resolution of employee relation issues within region of 2300+ employees, with cases such as
theft to extreme ethics violations.
•Initiated extremely successful IT-based project “Manager’s Recognition Toolkit” providing management with specific tools for
performance recognition, drastically increasing employee satisfaction and engagement.
•Tasked with reviewing all current expatriate agreements and policies. Recognizing the need for consistency with expatriate
employees, produced new CEVA Expatriate policy and guidelines saving $1,000,000+.
Human Resources Supervisor/Generalist, HALLIBURTON/KBR, Baghdad, Iraq, Houston, Texas 2004-2007
Recruited to LOGCAP III project to manage HR special projects affecting over 20,000 direct-hire employees in 4 countries and
over 30,000 subcontractors in 5 countries. Carried out numerous, complicated investigations for employee relations issues,
informing C-suite and senior management of recommendations and carried out proper disciplinary action. Created strategic
plans and staffing recommendations for employee retention and succession planning for critical senior level positions. Monitored
staffing requirements; conducted, initiated and coordinated recruiting efforts for backfilling of 20,000 direct hire employees as
they left the project. Responsible for staff development and supervision; created procedures and processes and facilitated
cross-training programs. Administration of compensation structures, plans, and incentive pay across business lines, ensuring
internal equity. Accountable for overseeing benefit administration and conducted “train the trainer” sessions for HR employees.
•Spearheaded Chemical Suit Re-use Program resulting in potential savings of more than $7,000,000.
•Realigned 99% of the targeted workforce, reducing layoffs and increasing employee morale and reducing retraining and
recruiting costs in excess of $2,000,000.
•Negotiated with Army, State Department, and Homeland Security to resolve Third Country National employee badging/visa
issues, increasing employee morale and reducing liability/risk exposure.
•Initiated job posting procedure and standardized hiring process across all Mideast locations, increasing internal job postings by
75% decreasing risk exposure and significantly increasing employee morale.
Human Resources Consultant, BONITA STREET HOUSE OF HOPE , Houston, Texas 2001-2004
Consultant and business partner to Director/CEO and Board Members to establish, implement, and oversee all HR and
fundraising activities. Provided guidance and support to program managers, Board Members and employees regarding HR
policies and practices. Established new HR policies and procedures, ensuring all company investigations and conflict resolution
procedures were followed. Trained management in performance assessments and other HR aspects. Successfully researched
and wrote over $5,000,000 in grants allowing a new facility to be built with secured grant funds.
Consultant, Recruiter, and HR Generalist, INDEPENDENT CONSULTANT, Houston, Texas 1999-2001
Consultant and Business Partner to multiple businesses. Advised and assisted management and employees in resolving issues
for both exempt and non-exempt employees. Responsible for leading and coaching employee relations function to provide
value-added support and services for management. Recruited employees for multiple Houston companies.
HR Generalist/Jr. Systems Analyst, CIMARRON SOFTWARE SERVICE, Houston & San Marcos, Texas 1996-1999
Responsible for budget tracking and developing reporting procedures; solid project management techniques for 350+.
B.A.; Business Management, Southwest Texas State University
SPHR Certificate, Rice University