123 Elm Street Mobile: 305-444-4444
Miami, FL 33183 JESS KENDALL firstname.lastname@example.org
Accomplished and results-oriented business/systems Analyst with demonstrated success in IT process
management. Recognized for attention to detail, adherence to standards, and expert technical
background. Innovator, accustomed to focus on total organizational coordination, resource management,
and supervision of high-performing teams. Bilingual candidate; fluent in English and Spanish.
ABC Computer Services, Miami, FL 20xx – Present
Senior Systems Analyst
Oversee successful requirements gathering, definition of scope/criteria, timeline management, and all
phases of development life cycle. Collaborate with developers, stakeholders, and internal customers.
Effectively evaluate the business needs; identify ways to improve and enhance the customer experience
through effective monitoring of business processes. Translate requirements to design and maintain
technical specifications. Develop and execute SQL test scripts/plans; coordinate update releases for
successful integrations. Troubleshoot problems and automate manual processes. Provide system
components, application training, and support to end users.
Seamlessly integrated diverse retirement plans for the implementation of 250,000 participants.
Automated calculation of vested service, acquisitions, and data handling for Corning’s 70,000 lives.
Integrated SunTrust’s cash balance plan into existing tradition plan provisions for 30,000 users.
Created a universal “Pension Services” model to be cloned for future mid-market clients.
Streamlined operations by creating new process for gathering year-end valuation data via SQL.
Standardized and established best practices and procedures through effective recommendations.
Recognized as major contributor and earned cash awards for successful implementations and
BCD Distribution Services, LLC, Miami, FL 20xx – 20xx
Directed back-end system integration with supply chain logistics provider. Evaluated performance of order
generation software, controlled costs, and streamlined fulfillment of 4,000 monthly orders. Demonstrated
ability to document end-user challenges and translated into technical specifics. Served as expert on
system capabilities and limitations; attended financial planning and project management meetings. Led
task force for implementation of planned ERP system. Maintained unprecedented inventory accuracy.
Cut annual logistics expenses by $30,000 through implementing a field staff Web site.
Eliminated paper invoices by implementing paperless operations and electronic billing.
Improved data integrity and reporting capabilities by developing customized SQL and Crystal Reports.
Significantly reduced errors and eliminated backorder issues to prevent failures and shipping delays.
Lowered wasted inventory of magazines 20% by closely monitoring order generation program.
Produced revenue by identifying inaccuracies in POS data; resulted in short-paying invoices.
Bachelor of Science, Computer Science, University of XYZ, Miami, FL
Proficient in MS SQL Server Management Studio, Database Management, FTP, Crystal Reports,
Web Site Management, XML, MS Office, HTML