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JESSE KENDALL 123 Elm Street • Miami, FL 33183 Home: 305.555.5555 • Cell: 305.444.4444 • E-mail: firstname.lastname@example.org SENIOR TECHNICAL STAFF MEMBER Solutions-oriented information technology (IT) professional with over 16 years of experience in providing technical expertise to the intelligence community (IC). Diverse technical background with proven success in a broad range of IT initiatives, including systems engineering, systems analysis/integration, business continuity planning, system verification, and system validation. Technical expertise in UNIX system administration, network management, Gauntlet Firewall installation, and systems configuration. Current Top Secret/SCI clearance with full-scope poly. EDUCATION Master of Science Computer Information Systems, University of XYZ 20xx Bachelor of Science Computer Information Systems, XYZ University 20xx PROFESSIONAL EXPERIENCE Senior Technical Staff Member, ABC COMMUNICATIONS – Miami, FL 20xx-Present Provide systems engineering and technical assistance support for multiple IT projects. Enterprise Management System Implementation: Facilitated testing and the enterprise-wide operational deployment of HP OpenView and Concord eHealth SystemEDGE agents. Briefed operational readiness and acceptance review boards on project status. Key deliverables: • Developed implementation and deployment plans in accordance with established policies defined by the customer’s COMM Lifecycle Management Plan (CLMP). • Created easy-to-follow test and installation procedures detailing step-by-step instructions for operational deployment. COOP/Business Continuity Planning: Conducted site surveys and requirements analysis to support the development of the business impact assessment (BIA) and recovery strategy analysis (RSA) reports. Contributed technical input for the architectural design document (ADD) and CONOPS. Key deliverables: • Determined critical network and system dependencies for mission-essential applications and services by interviewing stakeholders. • Prepared feasibility study and cost analysis for network connectivity to alternate/disaster recovery facility. Verification and Validation: Led team of systems engineers in development of the verification and validation (V&V) plan and test strategy. Facilitated development of test cases to verify functionality and failover scenarios for mission- critical applications at the established alternate computing facility. Key deliverables: Senior Technical Staff Member, BCD TELECOM – Miami, FL 20xx-20xx Worked as a UNIX systems administrator, overseeing the installation and configuration of Gauntlet Firewalls and HP OpenView network management systems. Provided systems support for Solaris, HP-UX, and DNS servers while supporting mission-critical services. Configured security policies to support the replication of custom applications and nonstandard services though firewalls denying the exposure of critical or confidential data to malicious attack. • Ensured system accuracy through functionality testing, identifying potential product deficiencies, and verifying that applications met applicable standards. • Authored system documentation and administration procedures used by the Operations Division and maintenance staff.
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