123 Elm Street 305-555-5555
Jesse Kendall Miami, FL 33183 email@example.com
IVR / IWR Implementation
Results-oriented, quality-focused, and technically proficient professional with seven years of project management experience in
the pharmaceutical industry. Expertise in IVR / IWR systems implementation. Demonstrated success strategizing and prioritizing
IT projects. Relocating to the Washington D.C. area.
Areas of Strength
Training Development and Delivery Project Management Resource Allocation
Relationship Management Team Leadership Customer Relations
Pharmaceutical Interactive Voice and Web Drug Forecasting Tools SQL Navigator
Response Systems Business Objects Net Meeting
Clinical Supply Distribution Simulators Ariba WebEx
Electronic Data Capture Applications Peregrine Service Center MS Office Suite
ABC PHARMACEUTICALS – Miami, FL, 20xx to Present
Lead Global IVR / IWR implementation group and protocol review committee. Function as business stream lead for projects that
will allow a $25 million annual savings for clinical supply distribution. Manage quality control of all protocol configurations,
including subject dosing and randomization. Supervise a staff of 6.
Integrated IVR / IWR services with the distribution network within pharmaceutical sciences.
Implemented a drug supply forecasting tool designed to minimize drug supply waste.
Improved clinical drug supply management by enhancing a resupply algorithm for an IVR / IWR system upgrade.
Eliminated 18 hours of process time by revising the service-level agreement and implementation documentation.
Developed and delivered IVRS training programs.
BCD NATIONAL – Miami, FL, 20xx to 20xx
Senior IVR / IWR Consultant
Served as facilitator for protocol start-up and implementation of the internal IVR / IWR system; collaborated with clinical study
teams and supply chain staff. Led teams supporting an internal and external IVR / IWR system. Clarified and prioritized
regulatory, business, and functional requirements. Served as the point of contact for team leads. Ensured procedural
compliance throughout all company sites. Supervised an on-site and off-site staff of 15.
Co-led the transition of Electronic Data Capture Help Desk Services from an outsourced vendor to an internal function, saving
the company $5 million annually.
Facilitated a user acceptance testing (UAT) process for custom code, including script creation, database setup, and
coordination with the development team.
Created and implemented a quality control process for protocol configurations within the internal IVR / IWR system.
Developed an IVR / IWR training program and delivered it to groups of 5 to 500 internal customers, including statisticians,
supply chain coordinators, study investigators, clinicians, and clinical study managers.
Implemented 39 clinical studies into Pfizer’s internal IVR / IWR system at an average of 19 per year; peer average was 11.
Designed and executed quality control process for all studies implemented into the IVR / IWR system; tool still used today.
Education & Training
XYZ COLLEGE – Miami, FL, BS in Business Administration, 20xx
Six Sigma – Yellow Belt / GCP / ICH / CFR Part 11 / Productivity Management / Team Facilitation / Situational Leadership