Christian Aid Job Profile JOB TITLE: Supporter Recruitment and Retention Assistant 1 MAIN PURPOSE OF JOB To work under the direction and supervision of the Supporter Recruitment and Retention Officer to implement Christian Aid’s direct marketing fundraising activities. 2. POSITION IN ORGANISATION Managed by Recruitment and Retention Officer Liases regularly with other CA departments (i.e. CIU, BDP, Editorial) Liases regularly with external contacts (i.e. direct marketing agency, telephone fundraising agency) 3 SCOPE OF JOB To assist the Recruitment and Retention Officer with the project management of specific direct marketing activities as outlined in CA’s direct marketing plan - e.g. direct mail, loose inserts, doordrop, telephone fundraising, CA News carrier, online fundraising. 4 DIMENSIONS & LIMITS OF AUTHORITY To carry out duties as directed by the Recruitment and Retention Officer To be responsible for accurately collating internal amends from relevant CA departments To be responsible for accurately briefing external agencies on internal amends 5 QUALIFICATIONS Essential • A good general education up to diploma level or equivalent (both in a relevant field) 6 EXPERIENCE Essential • Essential: Experience of working in fundraising or marketing Desirable • Project management. Working with agencies and other creative suppliers. 7. DUTIES & KEY RESPONSIBILITIES: Assisting with project management of direct marketing fundraising appeals 60% • Sourcing relevant stories/case histories & photographs from Communication Information Officers for the inclusion in project creative briefs. • Liasing with external agencies (e.g. CA’s direct marketing agency, telephone fundraising agency) in the development of creative work for specific projects. • Obtaining internal comments & amends from relevant CA departments (e.g. BDP, Editorial etc.) on initial concepts, copy/scripts, artwork & print proofs. • Feeding back internal comments/amends to external suppliers (e.g. direct marketing agency, telemarketing agency). • Proof reading all direct marketing materials and checking that amends have been done. • Checking and signing off laser proofs • Supplying internal/external data for specific projects • To liaise with Supporter Relations Team regarding the set up and implementation of response handling for each project Results analysis & reporting 30% • To run results reports from CA database for each project and keep up results spreadsheets up to date • To manage and maintain a results file and guard book of direct marketing materials for each project Administration 10% • To manage project files and ensure filing is kept up to date • To check supplier invoices for accuracy against approved quotations This job description is not prescriptive; it merely outlines the key tasks and responsibilities of the post. The key tasks and responsibilities are subject to change. Any changes will be made in consultation with the postholder. You will be expected in undertaking the above role to comply with any policies and procedures that Christian Aid may issue. Person Specification Abilities • Ability to work to strict deadlines • Ability to organise and track multiple tasks and priorities • Enthusiasm and desire to learn • Ability to be proactive and use initiative • Ability to organise, prioritise and track multiple tasks and projects • Accuracy and attention to detail Skills • Excellent organisational skills • Excellent interpersonal and negotiating skills • Good communicator • Excellent analytical and numeracy skills • Excellent written and spoken English • Excellent word processing skills • Excellent Microsoft Excel spreadsheet skills Knowledge • Direct marketing and fundraising methods is desirable • An awareness of international development issues • Understanding of the church audience is an advantage • Good understanding of supporter/customer databases Commitment Must be in sympathy with the aims of Christian Aid as it seeks to express the concerns of the Churches to eliminate poverty and the reasons that keep people poor.
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