IP Telephony Essentials EECT 1091 by kvc89466

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									    HOUSTON COMMUNITY COLLEGE
           SOUTHWEST




       IP Telephony Essentials
             EECT 1091




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                  HOUSTON COMMUNITY COLLEGE • SOUTHWEST
                            COURSE SYLLABUS

                                  IP Telephony Essentials
                                          EECT 1091

The IP Telephony Essentials course provides an introduction to converged voice and data
networks as well as the challenges faced by its various technologies. The course predominately
presents Cisco solutions in a small office, remote or branch office environment.

This is course is delivered similarly to the Cisco Network Academy program for A+, CCNA and
CCNP. The target audience for this class is existing or prospective system/network
administrators who are seeking baseline skills in deploying converged networks.

Topics address recently identified current events, skills, knowledge, and/or attitudes and
behaviors pertinent to the technology or occupation and relevant to the professional
development of the student. This course was designed to be repeated multiple times to improve
student proficiency.

COURSE OBJECTIVE

   •   This course addresses relevant critical business and technical needs to support
       implementation and justification of a converged voice and data network.
   •   Aid in selecting appropriate hardware and software components to support the IP
       Telephony design
   •   Create a dial plans to facilitate business operations
   •   Describe similarities and differences between PSTN (public switched telephone network)
       and VoIP (voice over Internet protocol) communications including call transport, call
       signaling and bandwidth requirements

LEARNING OUTCOMES

The learners will be able to appropriately design and deploy data networks that transport digital
voice. This includes the following:

   •   Describe technologies used in VoIP and PSTN
   •   Understand and configure various connection types to the PSTN
   •   Create and implement a dial plan to support and interoperate in small to large office
       environment
   •   Configure Cisco Call Manager Express and Call Manager as well as related devices and
       IP phones
   •   Secure an IP communications network
   •   Use troubleshooting tools and techniques to support voice communications

PREREQUISITE

A thorough understanding of information technology and networks, previous experience as a
system/network administrator or engineer is recommended and either satisfactory completion of


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semesters 1-4 of Cisco Network Academy CCNA program or current CCNA or Network+
certification.

REQUIRED TEXTBOOK

The course curriculum will be provided.


COURSE REQUIREMENTS AND EXPECTATIONS

This is an 80-hour instructor guided course.          Student will complete all class and lab
assignments.

ATTENDANCE

To fully benefit from the class, students are expected to attend all classes.

REQUIREMENTS FOR COURSE COMPLETION CERTIFICATE

To receive a Certificate of Completion and be awarded Continuing Education Units, students
must meet the following requirements:

   •   Attend at least 80% of scheduled class time
   •   Complete the course lab demonstrating 80% mastery of course concepts or equivalent
       skills demonstration to instructor.

OPPORTUNITIES FOR STUDENT-FACULTY INTERACTION

Students are encouraged to ask questions and request clarification or guidance as needed
during class. A question and answer period is always provided.

OPPORTUNITIES FOR CAREER EXPLORATION

Topics relevant to future employment and career exploration opportunities will be presented to
the students, including certification and degree prospects.

OPPORTUNITIES FOR SUPPLEMENTAL INSTRUCTION

Students are informed of instructional aids and resources, including books, other publications,
and web sites relevant to the course.

CELL PHONES AND PAGERS

Cell phones and pagers can be disruptive during class. Please turn these devices off or set to
mute while in the classroom or student lab.

WITHDRAWAL AND REFUND POLICY

Please refer to your schedule for withdrawal and refund policy.



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DISABILITY SERVICES

Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing,
etc.) who needs to arrange reasonable accommodations must contact the Disability Services
Office at the respective college at the beginning of each semester. Faculty is authorized to
provide only the accommodations requested by the Disability Support Services Office. The
Southwest College Disability Services Office phone number is 713-718-7909.


COURSE CONTENT

   1.   Introduction to Packet Voice Technologies
   2.   Introduction to VoIP (Voice over Internet Protocol)
   3.   Configuring Cisco Call Manager Express (CME)
   4.   Configuring Voice Dial Plans, Voice Interfaces and Dial Peers
   5.   Configuring CME Additional Features
   6.   VoIP Signaling and Call Control
   7.   Improving & Maintaining Voice Quality
   8.   Introduction to the Call Manager

STUDENT ASSESSMENT

Teacher will evaluate student performance based on in class and lab assignments.




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