Océ UK Ltd METHOD STATEMENT
Subject: On-site Repair and Maintenance of Copiers, Printers and Plotters
Issue date: Initial Issued by: Tony Groves
Review date: October 2007 Reviewed by: Nik Thompson
Slipping, tripping √ Manual handling √ Chemicals √ Electricity √ Dust and Fume
Risk Assessment Raised: NO YES √ (Title): Repairing Machines ( and variations of)
Personnel: 1 trained field service technician.
Access: The Océ service technician will report to reception / security personnel on arrival
and ask for the contact name given by the person who placed the request.
Permits: No activity by the Océ service technician is such as would benefit from a Permit-
Facilities: No additional facilities are required beyond those necessary for operation of the
machine. Note that service access may be required to all four sides of the
equipment, and therefore a larger area may be necessary for the duration of the
Preparation: No preparation is required by the customer prior to arrival of the Océ service
Risks: a) Tripping:
• All tools and parts removed from the machine will be placed where they do not
present a hazard.
• In the event of a fire alarm sounding, the Océ service technician will
immediately return the machine to its normal position and ensure that the exit
routes are not obstructed.
b) Electrical Shock:
• The machine will be switched off / unplugged before panels are removed.
Machines left unattended while incomplete will be prevented from being
energised by others.
Assistance: Normally, no assistance is required, but the customer's departmental manager
may be asked if assistance can be provided to move the machine or dismount /
replace an assembly if the Océ service technician believes that to do so alone
would present a risk of injury.
Completion: On completion of the repair / maintenance, the Océ service technician will test
the machine for both safety and function before asking the customer to confirm
satisfactory operation and sign his service report.
Training: Customer staff do not require training to ensure their safety while operating the
equipment. Operator training to maximise productivity and conduct operator-
maintenance activities is available on some high-volume models.
ISSUE 4 Océ (UK) Ltd INF09vxx.DOC