PROCESS FLOW CHART FOR MONITORING OF CUSTOMER PERCEPTION by tzv97744

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									Annexure-3.8

PROCESS FLOW CHART FOR MONITORING                                                             APSFC
OF CUSTOMER PERCEPTION


             For units implemented                               During processing stage
                          Start                                               Start


           Prépare/review questionnaire/letter                         Prepare/issue feedback
                                                                          form to customer

                 Decide on the sample
                                                                         Receive response

          Review/finalise database on customer

                                                                      Compile & analyze data
                                                                       and prepare summary
        Dispatch questionnaire/letters to sampled
           customers & Receive information


                                                     Follow up        Despatch report to MR

                     Is the response                No
                        adequate?
                    Yes                                                 Compile, analyze,
                                                                        prepare & submit
                                                                      summary report to MD
              Compile & analyze data and
               prepare summary report



              Decide on improvements &
              evaluate the improvements


                          End

								
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